Dear Susanna Thank you for your feedback, we would like to hear more about your staying experience. Please feel free to contact me via either email david.zhu@naumihotels.com or my contact number 021896486. We are looking forward to seeing you in the near future. Kind RegardsDavid ZhuFront Office Manager

Hello Eva,Thank you for choosing to stay with us and we sincerely appreciate your feedback.Humble apologies for the inconvenience in your experience with the room but I am glad to inform you that we are in the process of planning a refurbishment for the hotel in the near future and hope to host you soon during your next visit to Auckland and provide you with an exceedingly high Naumi experience.Warm Regards,

Dear Thomas,Thank you for your honest feedback and ratings. We've taken note on your comment. We have clearly had an oversight in our processes and this will be taken back to the team in order to improve on our service delivery. Please accept our sincerest apologies for the negative experience and if there is anything else where we can be of assistance with, do let us know. Your feedback is valuable to us and we appreciate the time you took to give it to us.Regards, Naumi Auckland Airport Hotels

Dear Traveler,Thank you for your positive feedback and great ratings. We are delighted to know that you have enjoyed your stay and we hope to welcome you back in the future.RegardsJean Hanekom

Dear Jurgen, Thank you for your score of the Naumi Hotel Auckland Airport. It is clear we didnt meet your expectations. We would appreciate if you could reach out to us directly to see where our service levels failed you or if there is anything within the Hotel that you didnt particularly like. I look forward to hearing from you. Kind regards Steven Stanley Duty Manager

Thank you for your review of Naumi Hotel Auckland! We hope to welcome you back in the future, but feel free to reach out if you have any feedback you would like to provide. Regards Steven Stanley Duty Manager

Dear Sonja, Thank you for taking the time to share your honest feedback. It was a pleasure to welcome you and we thank you for sharing the love! We'll be thrilled to have you back soon. Kind regards, Joseph Alexander Hotel Duty Manager

Dear Ulla, Thank you for taking the time to share your honest feedback. It was a pleasure to welcome you and we thank you for sharing the love! The warmth of your rating is a total delight. We'll be thrilled to have you back soon. Kind regards, Joseph Alexander Duty Manager

Dear RobynWe greatly appreciate your comments in favor of our EV facility, also the decorations in our room may not meeting your expectations at this stage, I will forward your comments to our Management. Please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you again. Kind RegardsDavid ZhuFront Office Manager

Dear NiteshThanks for your warm comments, we will forward your comments to our team and management, we strive for the best of our servicing and products, please let us know if you have any plan to revisit us, we will make sure your next stay is even better accommodating. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager

Dear TerenceWe greatly appreciate your comments, it is very encouraging to hear you prefer staying with us than other competitor hotel, we will share your feedback with our team and Management, we will be noticed by your preferred choice is to have an open balcony so you can enjoy the garden view and fresh air. Please let us know if you have more inquiries, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Sayyed Thanks for your kind comment, we understand you had enjoyed your stay, please let us know if anything else we can do better to make your next stay more enjoyable. You are more than welcome to contact me via my email david.zhu@naumihotels.comWe are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager

Dear Jaakaran Kia Ord, hope this email finds you well, we greatly appreciate your kind comments and glad you enjoy staying with us. We strive for the best of services and products to be delivered to our invaluable guests as always. Please let us know if anything else we can help with and I am looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear AnneThanks for your feedback, the pharmacy next door also offer courier services. Please let me know if you would like to book with us again, we will make sure you do enjoy the lowest rate for the room as always.Kind RegardsDavid ZhuFront Office Manager

Dear Rob Thanks for your kind feedback, we are glad you had mostly enjoyed your stay, Please let us know more details about your stay experience, we are looking forward to seeing you in the near future,Kind RegardsDavid ZhuFront Offce Manager

Dear PayamiThank you for your comments, your satisfaction is our best goal of running this hotel, please let us know if you have anything else for us to improve in order to make sure your next stay is more enjoyable, we are looking forward to hearing from you.Kind RegardsDavid ZhuFront Office Manager

Dear Julie Thanks for your kind comments, we glad to share with you that our in house restaurant was just renamed called Luna now, we specialize in offering the Asian Cuisine, please feel free to contact us for the booking and we are looking forward to seeing you in the near future. Kind RegardsDavid ZhuFront Office Manager

Dear Rith Thanks for your feedback, we greatly appreciate your warm comments, we will share it with our team and Management. Please let us know if anything else we can help with. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Juanita Thanks for your feedback, we greatly appreciate your warm comments, we will share it with our team and Management. Please let us know if anything else we can help with. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear LisaWe greatly appreciate your warm feedback, we have shared your warm comments with our team and Management, please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear NatashaWe greatly appreciate your warm feedback, we have shared your warm comments with our team and Management, please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear HomayounWe greatly appreciate your kind comments, we have reviewed your feedback and share it with our related team and Management, we sincerely apologize for the inconvenience caused and the frustration it may have brought to you. Please let us know when you are planning to come back to us and we have an opportunity to serve you with the exceptional stay again. Kind RegardsDavid ZhuFront Office Manager

Dear EricaThanks for leaving us such a wonderful review, we greatly appreciate your comments and will forward you warm words to our team and Management. Please let us know if anything else we can make your next stay more desirable and memorable. We are looking forward to see you soon again.Kind RegardsDavid ZhuFront Office Manager

Dear Jeffrey We greatly appreciate your warm comments, please let us know if anything can do to make your next stay more enjoyable. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager

Dear ToniThanks for leaving us such warm comments, we always welcome any feedback or constructive insights from our guests, Please let us know if anything we can do to make your next stay more enjoyable and memorable. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manage

Dear Des Thanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. In regarding of the bed, with pass your concern to our Management.Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Mark Thanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Kirsty Thanks for you warm comment, we will review it and share it with our team, we feel grateful once we have received any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Nadie We appreciate your warm comments and we are looking forward to seeing you in June, please let us know if anything else we can help with your booking.Kind RegardsDavid ZhuFront Office Manager

Dear Natasha We greatly appreciate your warm comment, please let us know if anything else we can help with for your next stay, we are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager

Dear Jona We greatly appreciate your kind comments, we are looking forward to seeing you again, please let us know if anything else we can help with.Kind RegardsDavid ZhuFront Office Manager

Hi, Neil Thanks for your kind comments, we look forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager

Dear Kris Thanks for your comments, we greatly appreciate your feedback, we are looking forward to seeing you next time.Kind regardsDavid ZhuFront Office Manager

Dear Carmeila We greatly appreciate your feedback, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager

Dear Alastair Thanks for your feedback, we are grateful you enjoyed the technology we embraced, please feel free to check with us next time if anything else we can help you at reception, our receptionists are always enthusiastic to assist guests to use our new technology at anytime.Kind regards David Front Office Manager

Hello Sheila,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you liked our hotel.Please accept our humble apologies for the inconvenience with your experience with our staff, providing a unique customer service experience to our guests has always been an uncompromising objective of ours, this will be further discussed with the respective staff and the required course of action would be initiated to prevent such occurrences from happening again!We hope to provide you with even better service next time you choose to stay with us and exceed your expectations!

Hello Vincent,Thank you for staying with us and we sincerely appreciate your feedback - it's an opportunity for us to better our product & services.Please accept our humble apologies for the inconvenience caused with your experience including the road sound - being an airport hotel we are surrounded by roads from all corners; however, we would have certainly assisted you by allocating you a different room had you approached us upon arrival. Wishing to host you again during your next visit to Auckland and provide you with an enhanced experience!

Hello Azad,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland!

Hello Stephen,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our services and our proximity to the hotel was pretty useful to you, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!

Hello Te Aomihia,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!

Hi Jonathon,Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Warm regards,