Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
412 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
412
247 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
247
133 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
133
76 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
76
137 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
137
7,8/10
Sauberkeit
7,8/10
Personal & Service
7,0/10
Ausstattung
7,6/10
Zustand der Unterkunft
7,8/10
Umweltfreundlichkeit
Bewertungen
4/10 – Schlecht
Ayodele
Mit der Familie gereist
23. Mai 2024
Verbesserungswürdig: Sauberkeit und Personal & Service
Medicine that was available for purchase was empty for my entire stay. Breakfast area was not maintained after each use. And its ridiculous to not be able to take breakfast food back to your room. However outside food was able to be delivered directly to the room. Make it make sense???? Of the 2 rooms we booked, one room (superior king suite) had a bad mildew smell to it and the linens were dirty. (However new room accommodations were made) The wifi never worked for the 4 days that we were there. The pool was dirty and guests had to clean it before use. Not exactly what one would expect while vacationing.
Ayodele
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.
4/10 – Schlecht
LaKyiah
Mit dem Partner gereist, Mit einer Gruppe gereist
21. Mai 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room that I was in with my boyfriend had hair everywhere in the bathroom and sheets and pillows and blanket to the point where I was happy that I brought my own pillows. There were stains in the sheets as well as the blanket and towels. It looked like nobody really cleaned the room enough to be considered clean. I had to buy new towels because there were stains and hair in them as well as on the shower walls and on the toilet seat. The breakfast was subpar could've had more options. I know there's a no smoking policy, but someone on the 2nd floor had to be smelling or smoking weed and it gave me a headache. I never write a negative review before, so this is my first time and it was really bad. The only plus side was the bed was soft.
LaKyiah
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take immediate action to address these issues. Your feedback is invaluable to us, and we are grateful that you liked the bed. We will continue to work hard to improve and provide a more enjoyable experience for our guests.
4/10 – Schlecht
Ayan
21. Mai 2024
Verbesserungswürdig: Zustand der Unterkunft
Not good
Ayan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 – Hervorragend
SHELDON
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
SHELDON
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 – Schlecht
Samyia
Mit einer Gruppe gereist
18. Mai 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
No elevator have to walk up the stairs and it’s really inconvenient
Samyia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
Rakesh
Mit der Familie gereist
18. Mai 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It is dirty and unpleasant to stay single minute. Weed smeel all over the place.
Rakesh
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
8/10 – Gut
Hongtai
9. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hongtai
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 13. Mai 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 – Hervorragend
Devol
8. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet lots of privacy and everyone minds their business!
Devol
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 13. Mai 2024
Dear Guest,It's wonderful to hear that you enjoyed a quiet and private stay. Providing a peaceful environment for our guests is important to us, and we're glad that you felt comfortable during your time with us. Thank you for your positive feedback, and we hope to welcome you back for another peaceful stay in the future!
8/10 – Gut
Kyla
7. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was a great stay to get away and relax. Would book here again.
Kyla
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 13. Mai 2024
Dear Guest,We're delighted to hear that you had a great stay and were able to relax and unwind! Providing a peaceful and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for your positive feedback, and we look forward to welcoming you back for another wonderful stay in the future!
6/10 – Okay
david
Mit der Familie gereist
6. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
no coffee maker, even though the coffee packets were there? and no microwave to use instead!
david
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 7. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. However, we would suggest reaching out to the front desk for any help regarding your ongoing stay. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 – Hervorragend
Sung
5. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sung
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 7. Mai 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
2/10 – Ungenügend
Yesenia
Geschäftlich gereist
4. Mai 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty and in bad condition
Yesenia
Aufenthalt von 7 Nächten im April 2024
Antwort von Sophia CSR am 7. Mai 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
HYUNGJIN, RIDGEWOOD
Geschäftlich gereist
1. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The door is unlocked, the bathroom light cap is off, and there are bugs on the floor.
HYUNGJIN
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 2. Mai 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
10/10 – Hervorragend
Ivan
Mit dem Partner gereist
30. Apr. 2024
Gut: Ausstattung
Very relaxing
Ivan
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 1. Mai 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Hervorragend
Olivier
29. Apr. 2024
Olivier
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 – Ungenügend
bi
Mit der Familie gereist
27. Apr. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Room had no service to call front desk.. room had roach
bi
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 27. Apr. 2024
Good afternoon, thank you for your feedback. Unfortunately room service is not a service offered at this property.
4/10 – Schlecht
Geneva Adline
21. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Price was excellent. Late arrivals and only one clerk. He was not fast. He was kind, respectful and honest. Place was with old dirty furniture, nasty carpets, sheets were clean, king bed was good, bathroom was clean. Breakfast is only continental.
Geneva Adline
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback on the check-in process and the service provided by our staff members. We're glad to hear that you found our pricing excellent and that you appreciated the cleanliness of the bathroom and the comfort of the king bed. We'll take note of your comments regarding the condition of the furniture and carpets for future improvements. We hope to welcome you back again soon.
2/10 – Ungenügend
Stephanie, Raleigh
19. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very unprofessional
Stephanie
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 20. Apr. 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
Hongtai
Mit dem Partner gereist
16. Apr. 2024
Verbesserungswürdig: Sauberkeit und Personal & Service
I'm at the front desk and no one is serving me
Hongtai
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 18. Apr. 2024
Dear Guest,Your business is very important to us and we value your feedback. Please let us know about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 – Schlecht
Darwin
14. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Darwin
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 15. Apr. 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
Akeem
12. Apr. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Overpriced and needs to be renovated. Stains in floor and furniture. Dirty towels. Torn towels. After 5pm cleaning staff still floats the halls. Furniture in business center has rips and tears
Akeem
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 15. Apr. 2024
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Our main goal is to make our guests smile and happy, and for this, we strive each day. We hope to serve you in the future.
2/10 – Ungenügend
Thea
12. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Thea
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 15. Apr. 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 – Gut
Breanna
Geschäftlich gereist, Mit der Familie gereist
8. Apr. 2024
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Our room was nice and the sheets were clean. However the room stunk of weed, and the shower didn't have proper ventilation so mildew was growing. Other than the extremely thin walls it was good for a one nights stay.
Breanna
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 10. Apr. 2024
Dear Guest,Thank you for sharing your feedback with us. While we're glad to hear that you found the room and bedding satisfactory, we apologize for the inconvenience caused Your comfort and satisfaction are important to us, and we take your concerns seriously. We will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience.
10/10 – Hervorragend
MOHAMMED
5. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
MOHAMMED
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 8. Apr. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
2/10 – Ungenügend
Jose
25. März 2024
Jose
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 15. Apr. 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 – Hervorragend
Christian
Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay. We were in town for AAU Basketball. Couldn’t beat the price and cleanliness
Christian
Antwort von Sophia CSR am 19. März 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
8/10 – Gut
Minh Thu
Mit der Familie gereist
16. März 2024
Gut: Personal & Service und Ausstattung
The staff checking me in was very professional with proper attire and no attitude. Room smells nice when you walk in, but it does need more lights since some of the lights are not working properly so the room doesn’t have good lightning. Bathroom is clean with hot water and good water pressure. The sink water pressure on the other hand is terrible to the point I was so frustrated that I just use the bathtub to brush my teeth and wash my face. Floor is a bit dirty but it’s way better than their other location in Duluth so bring a pair of slippers to walk around. Hair dryer is so weak that it took a long time to dry my hair. Bed is comfortable with thick blanket and soft pillows. TV is a little small, but works fine. It is located at a good location only 5 minutes from the Hong Kong Supermarket. The place is relatively quiet other than people keep slamming their door. I would definitely recommend this place and location. DO NOT STAY AT THEIR OTHER LOCATION IN DULUTH.
Minh Thu
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 19. März 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.
10/10 – Hervorragend
Hoyt
Geschäftlich gereist
11. März 2024
Clean beds 🤓
Hoyt
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 12. März 2024
Dear Guest,We appreciate your comments regarding your recent stay! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
8/10 – Gut
Keta
Mit der Familie gereist
4. März 2024
Gut: Sauberkeit
Property can use an upgrade, some fresh paint will do.
Keta
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 5. März 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
2/10 – Ungenügend
Alisher
2. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Alisher
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Sophia CSR am 5. März 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 – Hervorragend
Sara
26. Feb. 2024
Somewhat noisy
Enjoyed my stay except for the crying toddlers stomping above my head most of the night and into the early morning. One child was screaming at top of their lungs. Hopefully next trip I'll ask for a higher level floor without all the commotion. Also you can easily hear what the next door occupants are doing lol
Sara
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 27. Feb. 2024
Dear Guest,Thank you for sharing your feedback with us. Your comfort is important to us, and we understand the importance of a peaceful night's sleep. We will do our best to accommodate your preferences for a quieter room location on your next visit. We appreciate your understanding and hope to welcome you back for a more restful stay in the future.
4/10 – Schlecht
Traniecieya
Mit der Familie gereist
25. Feb. 2024
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Traniecieya
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 27. Feb. 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
6/10 – Okay
Paula
25. Feb. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Paula
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 26. Feb. 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 – Hervorragend
IJEOMA, Bronx
25. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
IJEOMA
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sophia CSR am 27. Feb. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 – Hervorragend
Antonio
24. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antonio
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 26. Feb. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Hervorragend
Manuel
24. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place to stay and very convenient
Manuel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 26. Feb. 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a good place to stay and convenient for your needs. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we were able to meet your expectations. We appreciate your business and look forward to welcoming you back again in the future!
8/10 – Gut
David
23. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bueno
David
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 26. Feb. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 – Ungenügend
Gustavo
Geschäftlich gereist
22. Feb. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Staff no good sorry
Gustavo
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 23. Feb. 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 – Schlecht
Tayyeb
21. Feb. 2024
Tayyeb
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Sophia CSR am 23. Feb. 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
8/10 – Gut
Xandria
19. Feb. 2024
Xandria
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sophia CSR am 21. März 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 – Hervorragend
Marco
19. Feb. 2024
Marco
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 20. Feb. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 – Ungenügend
Verifizierter Reisender
18. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very bad condition of hotel
Very dirty condition, no cleanup a room, noisy&polluted hearer, smelling marijuana in a room and hallway, poor breakfast,
Verifizierter Reisender
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 19. Feb. 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
6/10 – Okay
Kimberly
Mit dem Partner gereist
16. Feb. 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The area didn’t seem safe and I was worried my car would be broken into. didn’t bother with breakfast as not great selection
Kimberly
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 16. Feb. 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.
10/10 – Hervorragend
Reveca
14. Feb. 2024
Reveca
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 21. März 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 – Ungenügend
Jaime
Geschäftlich gereist, Mit dem Partner gereist
14. Feb. 2024
Verbesserungswürdig: Ausstattung
They have a thief on the front desk
Jaime
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 15. Feb. 2024
Hi Jaime,It is disheartening to read your opinion about our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
Darelle Iris
13. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I originally paid for a king bed but that’s not what I received after checking in to Sonesta (Norcross). The Property was extremely dirty and it reeked a horrible smell of piss and cigarettes. The carpet was stained and the ceiling was falling apart. The towels had strange stains on them and there was hair on the bed linens. I requested a new room which was granted but there was still no difference. I’ve never experienced a hotel stay of this magnitude. I am forever scared from this experience. I planned a vacation that I really wasn’t able to enjoy. I saved money to enjoy a few days in Georgia visiting my best friend since we both were grieving but I now have to grieve this experience and a loss of money through the process smh …DO NOT STAY AT THIS PROPERTY!
Darelle Iris
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Sophia CSR am 16. Feb. 2024
Hi Darelle,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 – Gut
Todd
13. Feb. 2024
Gut: Personal & Service und Zustand der Unterkunft
Todd
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 14. Feb. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 – Hervorragend
Neri
11. Feb. 2024
Neri
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 12. Feb. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 – Ungenügend
Alex
Geschäftlich gereist
8. Feb. 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
not recommended
i wouldn’t recommend. there was a half used bottle of lotion in my room. the ceiling - has some paints off.
the hotel doesn’t have elevator. also the chairs at Business Center area are all worn out.
Alex
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 9. Feb. 2024
Hi Alex,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
2/10 – Ungenügend
Erica
8. Feb. 2024
Erica
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 27. März 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.