Lobby-Lounge
Verfügbarkeit prüfen

Bewertungen von Holiday Inn Express and Suites Atlanta Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Atlanta Downtown, an IHG Hotel
111 Cone Street NW, Atlanta, GA

Bewertungen

7,0

Gut

329 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
238 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
171 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
135 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
131 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

7,0/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Thorsten

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Das Hotelzimmer war in einem schlechten Zustand. Interkontinentale Breakfast war hingegen gut. World of Coca-Cola, Mercedes Benz Stadium, Olympic-Park, Georgia Capitol sind zu Fuß gut zu erreichen.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 4. Juni 2023
Dear Thorsten, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. We regret the inconvenience caused. On a positive note, we are glad to read you liked the breakfast we served and that our location was perfect for your trip. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.Yours in Hospitality,David FortierGeneral Manager

4/10 – Schlecht

Stefan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location but nothing else
We stayed 2 nights. The hotel is completely outdated. The carpets are disgusting. The room is tiny, you can hardly walk around the bed. Breakfast had big troubles to have food available. Valet parking worked well but is double the price of the parking garage next door (33$ vs 16$). Location is great, short walk to main attractions like aquarium and peachstreet.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Assistant General Manager am 1. Aug. 2022
Stefan, thank you for choosing our hotel for your stay. We are sorry you were not pleased with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for not meeting your expectations with the amount of space in your room. Our priority is to give each guest an experience as perfect as possible; please know our front desk is always available to help make your stay a comfortable one. Moreover, we were disappointed that you felt the valet price did not meet your expectations. We make every effort to be priced competitively. However, we are happy you liked our location. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Jessica Mathis Assistant General Manager

8/10 – Gut

Paschalina

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Alles in der Nähe zu Fuß erreichbar Super Lage
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Assistant General Manager am 10. Juni 2022
Paschalina, thank you for the excellent review of your stay at Holiday Inn Express & Suites Atlanta Downtown. We appreciate you mentioning our convenient location was perfect for your plans. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience! Jessica Mathis, Assistant General Manager

10/10 – Hervorragend

Alexandria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Angelica, moultrie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 21. Mai 2024
Dear Angelica,We sincerely apologize that you were not satisfied to the stay.Hoping that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

DEBORA

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was very nice for the price and Holiday Inn standards. It's in a dangerous area. Actually witnessed a drug drop and pickup as I was waiting for my Uber. Will continue to stay at Holiday Inns...just not in that area. Thanks, Deb
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 21. Mai 2024
Dear Debora,Thank you for staying with us and taking your valuable time to share your recent experience.We will continue to make the area safe and improve security at the building.Hoping that you will give us a second chance incase you come to Atlanta Downtown again.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Guillermo J.

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 19. Mai 2024
Dear Guillermo,Thank you for staying with us and giving us a 5-stars review!We are delighted to have hosted you recently and hope to see you again at the Hotel one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Luis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient place to stay next to Tabernacle’s concert night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 19. Mai 2024
Dear Luis,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted that you had a great time there.Looking forward to see you again in the future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 – Schlecht

Tiffany

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Good location and friendly staff. T here were issues with water not going down the drain in the shower and the toilet handle being kinda of broken meaning that sometimes it would do a 360 degree move. My room was very small but comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management. am 14. Mai 2024
We appreciate your business. Thank you for your feedback and have addressed your concerns.

10/10 – Hervorragend

Harman

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I recently had the pleasure of staying at the Holiday Inn Downtown Atlanta, and it was a truly delightful experience. From the moment I arrived, the staff was welcoming and attentive, but one staff member, Jerine, really stood out. Jerine went above and beyond to ensure my stay was comfortable. She was knowledgeable about the area, offering great recommendations for dining and sightseeing that enhanced my visit to Atlanta. Her attention to detail and warm, friendly attitude made me feel right at home. The complimentary breakfast was a highlight of my stay. The variety of options was impressive, catering to all tastes and dietary needs, and it provided a perfect start to my day. The hotel's proximity to major attractions like the Georgia Aquarium and the World of Coca-Cola was incredibly convenient, making it easy to plan efficient and enjoyable day trips. Despite the high level of service and prime location, I found the pricing to be very reasonable. The quality of service provided far exceeded the affordable price, adding incredible value to my stay. The hotel itself was clean, well-maintained, and the overall atmosphere was very accommodating. Thanks to Jerine and the rest of the team at Holiday Inn Downtown Atlanta, my trip was not just a stay, but a wonderful experience. I highly recommend this hotel to anyone visiting Atlanta, whether for business or pleasure, and I look forward to returning soon!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 14. Mai 2024
Dear Harman,Thank you for staying with us and taking your valuable time to share your recent feedback!We are glad to know that you had a great time with us.Hoping to host you again in the near future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Raeann

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jarine was very attentive to me and helped me with my stay. Thank you for your help. Amazing staff!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management. am 14. Mai 2024
Happy to know you enjoyed your stay.

8/10 – Gut

Birdyne

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great customer service!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 9. Mai 2024
Dear Birdyne,Thank you for staying with us and taking your valuable time to share your experience.We are glad to know that you have enjoyed our service.Hoping to see you again soon!

10/10 – Hervorragend

Alexis

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 4. Mai 2024
Dear Alexis,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad that you had a good time here.Hoping to host you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Gabriela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
X
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Executive Office, HIE Atlanta Downtown am 4. Mai 2024
Dear Gabriela,Thank you for staying with us recently!We are fully motivated to improve the Hotel with the aim of best experience.Hoping to have you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Kimberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 1. Mai 2024
Dear Kimberly,Thank you for staying with us and taking your valuable time to give us 5-stars rating!Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Frank

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful and friendly.
Aufenthalt von 3 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 30. Apr. 2024
Dear Frank,Thank you for your kind words and giving us 5-stars rating!We are happy to know that you have enjoyed our stay, and hoping to see you again soon at the Hotel!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Jenny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good experience with downtown Atlanta. Hotel had friendly customer service and met our needs. Valet parking was great! Easy walk to nearby eateries. Rooms were clean and well maintained! Would stay again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management. am 26. Apr. 2024
Thank You

10/10 – Hervorragend

Alberto F

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service in general and breakfast was delicious
Aufenthalt von 2 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 26. Apr. 2024
Dear Alberto,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our service and breakfast, and stay tune for many exciting changes at the Hotel.Hoping to see you again at the Hotel one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Hakan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management. am 26. Apr. 2024
Thank you.

10/10 – Hervorragend

Roger, Ellabell

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel close proximity to restaurants and sports events.
Aufenthalt von 2 Nächten im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 25. Apr. 2024
Dear Roger,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our location, and we look forward to hosting you again in the near future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 – Ungenügend

Lucrecia

Aufenthalt von 3 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 19. Mai 2024
Dear Lucrecia,Thank you for staying with us and taking your valuable time to rate us.Please share with us more detail about your experience so that we can use to improve our guest service.Hoping that you will give us a second chance to better serve you in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Lulu Charles

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location! Staff was great and just so accessible to everything! Loved it!!!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Executive Office, HIE Atlanta Downtown am 23. Apr. 2024
Dear Lulu Charles,Thank you for giving us the opportunity to serve you and share with us honest feedback!We are glad to know that you are overall satisfied, and stay tune for many exciting new changes coming at the Hotel.Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Edward

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Love the staff, the hotel is next to excellent restaurants and concert venue. Parking was also excellent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 23. Apr. 2024
Dear Edward,Thank you for staying with us and giving us 5/5 review!We are fully motivated with your kind words and hope to see again one day at the Hotel!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 – Ungenügend

Pamela

Aufenthalt von 2 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 13. Mai 2024
Dear Pamela,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize that you did not have a good time at our Hotel.Hoping that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, convenient to sites and dining. Staff very nice, including valet. Room was very small. Not much room for luggage.
Aufenthalt von 2 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 20. Apr. 2024
Dear Mary,Thank you for staying with use and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our staff and location, and we will continue to improve with the aim to provide best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a perfect place to stay after a concert at the Tabernacle. We felt safe and it was SO close. The hotel is small and rooms are small but it was perfect for our need. The breakfast was great!
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 20. Apr. 2024
Dear Heather,Thank you for staying with us and taking your valuable time to share your recent experience.We are glad to know that you have enjoyed our hotel and location, and we are fully motivated to improve the hotel with the aim of delivering best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 – Okay

Joseph, Woodbourne

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
My review would have been much higher if the hotel took care of my problem. It was a small room, but good and comfy beds, clean, shower was great, but it had a glaring problem - that the toilet is so close to the sink that the sink was literally touching my chest and i had to put my arm on the sink as there was no room - much less no way to wipe with my right hand. I complained via a review regarding this issue, and you would think a hotel might try to accomodate and see if there was a better room, but they just apologized and moved on, not caring less. I would expect more. The elevators were small and having issues as well. But otherwise, for this price point, was a good purchase - but for the toilet situation...
Aufenthalt von 4 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 20. Apr. 2024
Dear Joseph,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize for what you have experienced, and kindly share more about your detail to our GM Amir Qureshi amir.qureshi@hieatlws.com.Hoping to see you again one day at the Hotel.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 – Schlecht

William, Aledo

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Showerhead was falling off, the sink water was plumbed backwards. They didn’t clean my room one day and didn’t take or empty the trash cans. There are no coffee makers in the rooms and they don’t keep coffee in the lobby. You have to go to a second floor mezzanine.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management. am 18. Apr. 2024
We value your feedback and are addressing your concerns.

10/10 – Hervorragend

Jesus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very well, loved it quick check no hassle very quiet and clean late. Check out was at 1 o’clock. That’s a plus Highly recommend to stay there
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 16. Apr. 2024
Dear Jesus,Thank you for staying with us and taking your valuable time to share your recent experience.We are fully committed to further improve with the aim of best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 – Schlecht

kim

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Where is the pride in your branding and product? To hold a deposit for a room at this property is a travesty. For what ? The rooms are in need of repairs and refreshing. Window treatments are broken, curtains are stain and dirty. I stayed in room # 724. It had a lovey view of the Ferris wheel. But I could barely see it , because the window was so dirty. Painting peeling , nicks in the wall . And the hotel had odor, and not a pleasant one. I know this will fall on deaf ears. Corporations are about dollar bottom line , not the customers . This customer won't be back. I will take my dollars elsewhere.
Aufenthalt von 2 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 16. Apr. 2024
Dear Kim,Thank you for staying with us and taking your valuable time to share your recent experience!We sincerely apologize what you have experienced, and we will take serious measures to remediate them.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

garry

It’s ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 13. Apr. 2024
Dear Garry,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you are overall satisfied, and we will continue to look for ways with the aim for best guest experience.Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 12. Apr. 2024
Dear John,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you overall satisfied, and we are fully motivated to improve the Hotel for the best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good oversll
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management. am 11. Apr. 2024
Thank you.

10/10 – Hervorragend

Parrish

Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 30. Apr. 2024
Dear Parrish,Thank you for staying with us and taking your valuable time to rate us!We are honor to host you and will continue to look for ways to improve the Hotel with aim of best guest experience.Hoping to see you again soon one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 – Okay

Dejene

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Valet takes forever and it took forever to get me checked in
Aufenthalt von 2 Nächten im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 9. Apr. 2024
Dear Dejene,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize for what you have experienced, and we will take serious measures to enhance the valet and front desk operation.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Carolyn

Geschäftlich gereist
Cost effective. Free breakfast. Short walk to Convention Center.
Aufenthalt von 4 Nächten im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 9. Apr. 2024
Dear Carolyn,Thank you for staying with us and taking your valuable time to share your honest feedback.We are glad to know that you are overall satisfied, and we will continue to look for ways with aim of best guest experience.Looking forward to host you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 – Gut

Jason

Gut: Sauberkeit
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Executive Office, HIE Atlanta Downtown am 9. Apr. 2024
Dear Jason,Thank you for staying with us and taking your valuable time to share your recent experience.We will continue to find ways of improvement with aim of best guest experience.Looking forward to host you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 – Ungenügend

Esther

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The elevator inspection are NOT up to date . My daughter and I got stuck in the elevator. Manager did even offer a discount or EVEN apologize for the inconvenience. This was one the worst stays.
Aufenthalt von 2 Nächten im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 6. Apr. 2024
Dear Esther,Thank you for staying with us and taking your valuable time to share your experience.We sincerely apologize for what you have experienced, and we will remediate soon the elevator problems.Please reach out to our GM Amir Qureshi amir.qureshi@hieatlws.com so that we can learn more about your experience.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Julyan

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
cleaning the rooms. Its staff is very friendly and attentive.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management. am 4. Apr. 2024
Thank you

2/10 – Ungenügend

mark

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The room was small, with a very small bathroom. One elevator was not working, and the other two elevators only fit 4 people. We were on the 9th floor, the closest Ice Machine was 5th floor. Checking in was awful. We arrived at 4 and was told the room real be ready soon. Waited one hour before room was ready, front desk person was rude and said 4:00 checkin is not guaranteed. There is not much room in front of the Hotel to drop off your luggage. You have to use the valet, unless you use a private parking garage around the corner.
Aufenthalt von 2 Nächten im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 4. Apr. 2024
Dear Mark,Thank you for staying with us and we sincerely apologize for what you have experienced.We are recently undergoing operation change, and we will look into remediating soon the problems you have mentioned.It's our hope that you will give us the opportunity to better serve you in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Doctor Natasha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was perfectly as described. Staff were friendly and professional. I enjoyed the fully stocked breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 4. Apr. 2024
Dear Doctor Natasha,Thank you for staying with us and taking your valuable time to share your recent experience.We are glad to know that you have enjoyed the stay, and we will continue to improve with the aim for best guest experience.Looking forward to have you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 – Ungenügend

Carolina

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
first of all They didn't have the room ready. We arrived late at night and it was supposed to be ready at that moment . They changed our room twice to give us a “better” room. Yes, it was big but The TV didn't have cable. at the moment we reserved the app said that the parking was available and it is supposed to have one but you had to pay for it. The valet parking horrible!! we had to wait more than 40 minutes to have the car bqck to the lobby and we have to pay for it!! . no black out in the room. no hair dryer. I will not recommend it
Aufenthalt von 1 Nacht im April 2024
Antwort von Executive Office, HIE Atlanta Downtown am 4. Apr. 2024
Dear Caroline,Thank you for giving us the opportunity to host you, and we sincerely apologize for what you have experienced.We are currently undergoing operation change, we will look into addressing the problems you have mentioned.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 – Okay

C., talbott

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 4. Apr. 2024
Dear Sir/Madam,Thank you for staying with us and taking your valuable time to provide feedback.We will look into improvement areas and hope to provide the best guest experience.Hoping to see you again in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Hannah

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
This was the perfect location for visiting The Tabernacle. It was a very short walk around the block. The valet service was quick and efficient. I’m glad that we were on the 2nd floor and were able to use the stairs because the elevators were small and slow. One elevator was stuck in the basement. Other guests had long waits at the elevator. Check in and check out was fast and the staff was helpful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 1. Apr. 2024
Dear Hannah,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to host you and hope to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 – Schlecht

Jeff

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
One of the three very small elevators was out, and stairwell locked from lobby to go upstairs. Fridge in room did not work nor did the TV. Shower was excellent.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management. am 1. Apr. 2024
We value your feedback and have addressed your concerns. Thank you for your staying with us.

10/10 – Hervorragend

Tamonka

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hi
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management. am 29. März 2024
Thank you

10/10 – Hervorragend

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its was a great stay fir the price
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management. am 28. März 2024
Thank you for staying with us. We would be happy to be your host again.

10/10 – Hervorragend

Catalina

Mit der Familie gereist
Excellent place with very kind people at service
Aufenthalt von 1 Nacht im März 2024
Antwort von Executive Office, HIE Atlanta Downtown am 26. März 2024
Der Catalina,Thank you for visiting Holiday Inn Express & Suites Atlanta Downtown!We are glad to host you and hope to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 – Hervorragend

Kenneth, Murfreesboro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was helpful. Valet took a bit when leaving, but they were short staffed and it was explained that it may be a bit. The double queen room was nice with the Murphy bed and the two separate rooms. The convenience to State Farm Arena was nice.
Aufenthalt von 2 Nächten im März 2024
Antwort von Amir am 26. März 2024
Happy to be your host hotel and glad you enjoyed your stay. call us to book your next stay with us soon.

2/10 – Ungenügend

Arely

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
DO NOT BOOK HERE! Not only did we not receive the room we booked for, but they also refused to give us the difference in the room prices. They then proceeded to try to put us in an even smaller room and the communication was horrible and nonexistent. The rooms do not look like the pictures and are a lot smaller than it looks. Will never come back to this hotel.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management. am 25. März 2024
We value your feedback and are addressing your concerns. Thank You.