Außenpool (je nach Saison geöffnet), Liegestühle

Bewertungen von Crowne Plaza Atlanta - Midtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Atlanta - Midtown, an IHG Hotel
590 W Peachtree St NW, Atlanta, GA

Bewertungen

6,8
368 von insgesamt 1210 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
225 von insgesamt 1210 Gästebewertungen haben eine Bewertung von 8 - Gut" "
256 von insgesamt 1210 Gästebewertungen haben eine Bewertung von 6 - Okay" "
190 von insgesamt 1210 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
171 von insgesamt 1210 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,4/10

Personal & Service

6,8/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Roy

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The hotel was rundown and needs a facelift.
Aufenthalt von 5 Nächten im Mai 2024

6/10 – Okay

Gillian

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
First and foremost, the staff at Crowne Plaza were wonderful. Sweet, courteous, patient, and very helpful. I feel they were doing the best they could with what they had. The rooms were clean, everything smelled fresh. No complaints there. However, the building is in rough shape. Ice machines were out of order, the pool was still winterized despite it being Memorial Day weekend (and no communication about it being closed until you arrived at the pool doors), the "market" didn’t look like it had been restocked in a while, etc. It's unfortunate that the amenities are not advertised accurately, particularly when you pay for a hotel with things like a pool, but don't have access. But again, the staff were excellent, 5 stars.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Lisandra

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Pool was closed which wasn’t mentioned anywhere when booked
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Sebastian, Miami

Ok
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Shay am 26. Mai 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Crowne Plaza Atlanta Midtown. Our team is always working to offer the best service to our guest. We hope you’ll have a chance to come back soon.

2/10 – Ungenügend

Yadira

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
At the time of booking the hotel, it never says that the pool is out of service.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Shay am 26. Mai 2024
Ms. Yadira, Thank you for your honest feedback. We are disappointed to hear that our cleanliness standards did not meet your expectations. Immediate steps will be taken to rectify this, ensuring a better experience for all future guests. We apologize that at the time of booking, it stated the pool would be open this weekend. We anticipated for it to open but because the pool is under renovations, we cannot allow our guest in the area due to safety. Should you need anything throughout your stay, please let us know and we are more than happy to assist.

10/10 – Hervorragend

Kirk

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Shay am 26. Mai 2024
Thank you for choosing us for stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future

8/10 – Gut

Emmanuel

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It was a good stay
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Naomi

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very dated property. Stained carpet, dust collected on lamps & curtains. AC unit from 1980s. Bed slept well though; only there for 1 night.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 25. Mai 2024
We appreciate you bringing these concerns to our attention. We regret that your experience did not meet your expectations and have conveyed your feedback to our team.

10/10 – Hervorragend

Estelle

Great location. close to the train station with a couple of nice restaurants around at a walking distance. great area for site seeing. I was able to walk to the Coca cola site and the aquarium. I was sad because the pool was close .
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 25. Mai 2024
Thank you for taking the time to share your positive review. We are pleased that you value our Atlanta location. We look forward to welcoming you back when you're in the area. We apologize for any inconvenience caused by the pool closure.

4/10 – Schlecht

Sei

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
今まで宿泊したIHG系ホテルの中で最も清潔感とサービスの質が低く、再訪はありません。
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Shay am 26. Mai 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We will be addressing this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention.

10/10 – Hervorragend

Devaris

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jada Sayles am 22. Mai 2024
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

6/10 – Okay

Jamie

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
There was a hold placed for double the cost that has still not been removed.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 25. Mai 2024
We regret to learn that your experience did not meet our standards. We highly value feedback from our guests and are dedicated to addressing any issues to prevent their recurrence. We have initiated the refund of your incidental and kindly request that you allow 7-10 business days for the transaction to reflect in your bank account.

4/10 – Schlecht

Joe

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
For the name of property I was amazed at the condition of hotel. Room bathroom light did not work. Carpets old toilet paper holder held together with a gear clamp. Ice floor no accessible some staff helpful some rude. TV channels freeze and have only 20 channels. Needs improvement specially with the package plus flight deal.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jada Sayles am 22. Mai 2024
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

6/10 – Okay

Alexis Del

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
During my recent stay at the Crowne Plaza, I encountered several issues that fell short of the brand’s usual standards. Firstly, the air in the hallway was noticeably heavy, likely due to old carpeting that does not appear to be cleaned regularly. This issue extended to the carpet in the room, which also seemed neglected in terms of cleanliness. Secondly, the amenities provided were insufficient despite the spaciousness of the room. Soap was available only in the shower, which was inconvenient. Lastly, the breakfast was quite disappointing in terms of food quality, although the service provided by the restaurant staff was commendable. Overall, my experience at this Crowne Plaza location was far below the quality I have come to expect from the brand based on my stays at other international locations.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 22. Mai 2024
I apologize for the inconvenience you experienced during your recent stay at Crowne Plaza. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

10/10 – Hervorragend

GREG

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jada Sayles am 22. Mai 2024
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 – Schlecht

Jonathan

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 22. Mai 2024
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

8/10 – Gut

Thamar

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect hotel for a weekend getaway!
Antwort von Jada Sayles am 17. Mai 2024
Dear Thamar, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

Joseph

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
The room have so much roaches
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Shaylene C. am 16. Mai 2024
Mr. Joseph,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experience, a clean, comfortable and pleasant place to stay, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 – Okay

William, Cumming

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear William, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Malaya

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Malaya, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 – Hervorragend

Cheryl

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great last minute pricing and easy ability to book.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Cheryl, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything I expected in a hotel. Quiet and relaxing
Aufenthalt von 3 Nächten im März 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Ashley, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

Faviola Tarin

Geschäftlich gereist
Verbesserungswürdig: Ausstattung
Do not stay here by far the worst experience ever! All rooms are disgusting, very humid, smell like mold, missing room essentials, staff and management are rude and not helpful at all!!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Shaylene C. am 13. Mai 2024
Ms. Tarin I earnestly apologize for your unsatisfactory experience at our hotel regarding our staff and cleanliness. We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upkept in terms of amenities and maintenance. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We hold our team to the highest standards and regret that we didn’t meet those expectations. We have shared your feedback with our team in order to improve in these areas.

6/10 – Okay

Guillermo

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Guillermo, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 – Hervorragend

DANDRAE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Dandrae, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Guillermo

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Guillermo, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

8/10 – Gut

Jayna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed here for a staycation. It started off unpleasant due to an issue with our room. We contacted the desk about changing rooms and Dara at the front desk immediately accommodated us and changed our rooms to a much nicer one. It made our stay more enjoyable for sure! The only other thing that wasn’t the best was the parking situation with the charge and the lot across the street for self park charged based off of how long you are in the lot for with each exit/entry. And I called customer service ahead of time to inquire about if the pool would be open even though it’s prior to Memorial Day. I was told yes it was and it was not open. I think that may be with Expedia so not the hotel’s fault. However customer service should make sure that they give accurate info as we spoke to several people during our stay who were also told the same thing and were disappointed to find out differently when they arrived. All in all it was a good stay, and close to downtown for what we needed!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Jayna, I would like to express my gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the parking situation and the closure of the pool prior to Memorial Day. However, we are pleased to learn that, overall, you had a positive experience during your stay and found the hotel's proximity to downtown beneficial for your requirements.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Julia

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I have never once written a bad review but staying here had a negative effect on my trip. The pool was "closed for the season" in May while it was 90 degrees out. They charge you $75 per day for incidentals upon arrival, so for a 3 night stay I was charged $225. Balconies are also locked off so youre not able to use it at all. Staff at the front desk was not pleasant or nice. I would not stay here again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Julia, We appreciate you taking the time to provide us with your feedback. We regret any inconvenience caused by the pool being closed for the season, despite its scheduled opening on Memorial Day weekend. We acknowledge the safety deposit charge upon your arrival and apologize for any inconvenience it may have caused. We are also sorry to hear about your experience with the front desk staff. Your feedback is important to us, and we will address these concerns to improve our guests' experience in the future.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

Carol

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
No phone, no safe, broken TV, balcony in room screwed shut, pool closed, and NO SOAP in bathroom!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Carol, I apologize for the inconvenience during your stay. I understand that there were issues with the phone, safe, TV, balcony, pool, and bathroom amenities. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be important for future reference. Thank you once again for your input.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Erika Carolina, Plymouth

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Really well situated, the staff was not so friendly and room was not so clean.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Erika, We would like to express our regret that we did not meet your expectations during your recent stay. We understand that the level of cleanliness and friendly service fell short. Your feedback is highly valued and will play a key role in our efforts to improve our future offerings. We sincerely appreciate the time you took to share your thoughts with us.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

4/10 – Schlecht

FRANCISCA

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I arrived early, check in was ar 4 pm, I asked for Wifi access and the connection showed error, I asked the frontdesk, but they didn't help. My room wasn't clean, on my 3 day stay they never cleaned the garbage can, the window had a crack on the glass, the window glass dirty. I asked 3 times for bed linen for the sofa bed (that I paid for), housekeeping wasn't helpful, finally at 20:30 pm I agreed with them to recieve the bed linen in my room and I made the sofa bed.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Francisca, Thank you for taking the time to share your feedback with us. We are disappointed to hear about the issues you experienced during your stay at our hotel. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our housekeeping team to ensure that proper measures are taken to prevent these issues from reoccurring in the future. We truly value your feedback as it helps us improve our services and facilities. We hope that you will give us another opportunity to provide you with a better experience in the future.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Lirong

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jada Sayles am 25. Mai 2024
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further.

6/10 – Okay

Lauren

Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Lauren, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

Jessica

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The lobby is beautiful. The staff are rude and unapproachable with exception of the lovely woman running the Valet booth. As soon as you get in the elevator it's an entirely different experience. Everything is very old, musty, and dated. Filthy with halls that had warped/stained carpet that hasn't been vacuumed in who knows how long. Peeling wall paper in the rooms, dirty sticky surfaces, wallpaper slapped covering over outlets. All amenities offered were closed or out of order. I went to two different floors trying to find ice and machines were out of order. The whole experience was honestly unsettling. Like walking into a place frozen in time and left abandoned. I was told 75$ for incidental, and the 50$ unlimited valet parking was actually 50$ per day. As soon as I got up to my room I was charged several hundred dollars inexplicably. I did not even unpack I went right back down to check out and cancel. I did not receive a refund. Waited almost 20 minutes for them to get my car back. Not as advertised. stay somewhere else.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Jessica, Thank you for sharing your feedback on your recent stay at Crowne Plaza Atlanta Midtown. We apologize for the disappointing experience you had. Your detailed account of the issues you encountered is appreciated, and we are taking immediate action to address them with our team. We are also investigating the unexpected charges on your account and will provide a prompt resolution. Your feedback is important, and we hope you will consider giving us another opportunity to provide you with a more positive experience. If you have any further concerns, please feel free to reach out to us directly. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Russell

Verbesserungswürdig: Personal & Service und Ausstattung
The hotel is basically clean and modern. I had a small issue with my shower because it did not drain properly. They fixed it, but then it happened again. The bigger concern I had is with customer service. When I checked in, the rep at the counter was taking a personal phone call via her bluetooth ear piece while she was checking me; I could tell by the tone and content of her conversation that she was talking to her friend/family, and it was definitely not a conversation pertaining to her work at the hotel. This was frustrating because there was information that I needed, and I was made to feel that I was interrupting her call, even though I was the paying customer in need of assistance. Also, I requested that my room be made up, but when I returned to my room later in the day, they had not made the bed nor left any soap/toiletries. All they did was remove the old towels and give new towels. The internet signal was also weak in the room. I would give a higher rating if the customer service was better, because the hotel/room was fine.
Aufenthalt von 4 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Russell, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be clean and modern, but we apologize for the issues you experienced during your stay. We are sorry to hear about the inconvenience with your shower and the lack of attention to detail with your room service. We will address these issues with our housekeeping team to ensure that they are more thorough in the future. We are also disappointed to hear about the lack of customer service you experienced during check-in. We appreciate your feedback and will use it to improve our services for all future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

8/10 – Gut

Andrez

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jada Sayles am 22. Mai 2024
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

8/10 – Gut

Alvin

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Overall property is great. Was not happy paying extra for a balcony room but you can't access it. Could have just gotten a regular room.
Antwort von Jada Sayles am 17. Mai 2024
Dear Alvin, We would like to express our gratitude for the positive feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We are truly pleased to have met your expectations and to have been able to provide you with a memorable experience. We eagerly anticipate the opportunity to welcome you back for another exceptional stay. We regret any inconvenience caused by the closure of the balcony, which was necessary due to safety reasons.Warm regards,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 – Hervorragend

Fernando, Fort Myers

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean
Aufenthalt von 4 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Fernando, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 – Okay

Lorena

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Personnel is amazing, unfortunately the property is old and run down.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Lorena, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

gerome

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Gerome, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

4/10 – Schlecht

Elisha

Aufenthalt von 3 Nächten im April 2024
Antwort von Jada Sayles am 20. Mai 2024
Dear Elisha, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts.

10/10 – Hervorragend

Yessica Alejandra

Geschäftlich gereist, Mit der Familie gereist
Muy cool
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Benigno

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Sheet were older, head board was stained and ceiling was peeling. The staff and service was excellent, very helpful and prompt to help.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Benigno, I apologize for the older sheets, stained headboard, and peeling ceiling. However, I'm glad to hear that the staff provided excellent service and were very helpful and prompt. We appreciate your feedback on your recent stay at Crowne Plaza Atlanta Midtown. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 – Hervorragend

Monique

Aufenthalt von 1 Nacht im April 2024
Antwort von Jada Sayles am 20. Mai 2024
Dear Monique, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 – Schlecht

Kristen

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel seems super nice when you walk in the lobby, but the room just wasn’t that great. There was blood on our mattress cover. There was no mini fridge and we only had one towel. The ice machine on our floor was broken and it was very hard to get ice in general! You have to use a key for the elevator and I wasn’t able to get to either of the other floors that had ice without a front desk staff member having to help me.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Kristen, We apologize for the issues you experienced during your stay. We have addressed the cleanliness concerns and inconvenience with the amenities with our teams. Your feedback is important, and we will strive to make improvements based on your comments. We apologize for the difficulties you encountered with the ice machine and elevator access and will work to ensure these issues are resolved promptly. We hope you will consider staying with us again in the future. If you have any further concerns, please reach out to our management team. Thank you.

2/10 – Ungenügend

Bryson

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk had no intentions of helping us or having good hospitality. Our phone did not work, the wifi code we were given did not work, and we only had one towel
Aufenthalt von 1 Nacht im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Bryson, I appreciate your feedback. I apologize for the lack of assistance and hospitality at the front desk. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.

2/10 – Ungenügend

Larry

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
They lost my key fob and car for about an hour. It took them from the time we checked in about mid morning until midnight to get us washcloths that we asked for 4 times. The bathroom floor was very slippery and I could go on but not worth it
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 26. Apr. 2024
Thank you so much for taking the time to share your experience from your recent stay, Larry. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests depart the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

6/10 – Okay

Von

Aufenthalt von 4 Nächten im März 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Von, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

Ebonee

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jada Sayles am 17. Mai 2024
Dear Ebonee, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 – Ungenügend

Maia

Verbesserungswürdig: Ausstattung
Worst service Especially from the guy that was at the front desk in the night. Wouldn’t recommend my enemy to stay here.
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniel Balschi- Director of Operations am 26. Apr. 2024
We are very sorry to hear of your poor experience here and will be actively investigating the service you received from our night desk clerk