Innenpool, beheizter Pool, Liegestühle

Bewertungen von Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Bewertungen

7,2

Gut

1204 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
649 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 8 - Gut" "
449 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 6 - Okay" "
339 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
448 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,6/10

Personal & Service

7,2/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Enggar Pramanto

Aufenthalt von 6 Nächten im Oktober 2022
Antwort von Hotel Management am 17. Okt. 2022
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Stephan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool & friendly staff
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Hotel Management am 25. Jan. 2022
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Gut

Bernd

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Standardhotel im Hotelbezirk
Das Hotel liegt in der City im sogenannten Hotelbezirk. Es ist etwas in die Jahre gekommen, was man an den in den USA leider üblichen Teppichböden in den Fluren und Zimmern deutlich sehen kann. Positiv die für USA leise Klimaanlage.
Aufenthalt von 1 Nacht im August 2021
Antwort von Hotel Management am 23. Aug. 2021
Vielen Dank für das tolle Feedback, das Sie gegeben haben. Es war uns eine Freude, Sie als unseren Gast begrüßen zu dürfen und freuen uns, dass Sie Ihren Aufenthalt bei uns rundum genossen haben! Wir wissen die konstruktive Kritik sehr zu schätzen und werden ständig daran arbeiten, diese Erwartung zu erfüllen, die wir mit Stolz an alle unsere Gäste richten. Nochmals vielen Dank für Ihre Bewertung und wir freuen uns, Sie in Zukunft wieder bei uns begrüßen zu dürfen!

10/10 – Hervorragend

Marcel

Gut: Personal & Service
The facility seems old and lacking of maintenance. My sink is clogged, too much people/noise, etc. i guess I just came in a bad day
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Karen

Mit dem Partner gereist
Gut: Sauberkeit
I asked a question about my room and was told I would get a response once they knew the answer. When I didn't get a response within 12 hours I inquired again and still no answer. Frustrated.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Nicolas

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Do not recommend!! Nickle and dime you for everything. Also AC doesn’t work so the room was about 80 degrees and the staff said there was nothing they could do about it. The entire building was like this according to other guests I spoke with.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Tyra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i would NOT recommend this property to anybody if you do not have to stay here… DO NOT! the staff have a terrible attitude and people who don’t run NOTHING but the kitchen wanted to make rules for the entire hotel. Yes while the actual property manager came and handled things well his staff was very rude and do not know how to talk to people. no air, diner that was supposed to stay open until 11pm closed early and when guest (myself & others) asked about it the manager on duty in the restaurant was rude and called security when energies were matched.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

aaron

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Air Conditioner didn’t seem to work very well. Otherwise very nice property.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Anthony

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Service was terrible put me in a room that was not vacant parking was a joke no valet there was no ac
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Tamatha

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
It's beautiful hotel but no air both of the rooms i had was extremely hot didn't get a new room to next day we had sleep those rooms all night because guest services said couldn't they couldn't do till the next anything day.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Alvin

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
If you like clubbing this hotel is for you there’s two clubs right beside it which if you’re on the lower floors I imagine it’s pretty noisy. There were police on property during my stay which made it feel a lot safer than you would think. The parking is valet parking only also the only area the hotel owns; or you could park at other parking spots that are around $15-$20 which are also be shared by the clubs. Then there were a bunch of different fees that make up least another $50 onto your bill.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Richard

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
This place is a dump
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Bee

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
The room we booked did not have a working shower. We were initially told that we could not be moved to another room. There was food from the previous people in the fridge, the floor had not been vacuumed, and my partner touched something white and sticky on the very stained chair. We were eventually moved into a different room. The air conditioning did not work very well. We had difficulty sleeping due to the warmth and mugginess. Several things were broken in the room, including the shower curtain rod, two lamps, the plugs for the sink and tub, and ice bucket. There was no air conditioning in the elevators or hallways. Overall, the hotel did not appear to be well maintained.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

CEREC

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It was a good stay but they definitely need an upgrade to the carpets and Im glad we didn't rent a car it wasn't worth it but it gets so crowded at night but otherwise friendly staff and clean
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Travis

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we were there the A/C was not working on the property and they failed to let us know at check in. We asked for a box fan several times to try and get it a little cooler in the room and they never did bring us one after saying multiple times that they would. The valet was terrible for how much you pay for it along with it being the only option for parking. 45 a day is not cheap and for it to be the only option is terrible. I waited almost an hour for my car one time and I only got my car because I had to say something to the valet guys. All in all it was a terrible experience the staff here are not helpful and genuinely don’t seem like they want to help you at all. I will not be going back here and I don’t recommend anyone else to stay here either.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

DAVID

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Breanna

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Julia

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool is Amazing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 26. Mai 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

2/10 – Ungenügend

DeAndre

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The AC in my room didn’t work and put a fan in my room but I paid $200 for a night .they wouldn’t transfer me or give me a credit.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 26. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 – Hervorragend

Airam

No parking, only valet parking available. Area around the hotel is high traffic zone. Extremely unsafe.
Aufenthalt von 3 Nächten im April 2024
Antwort von Darryl Filmore Jr. am 26. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 – Gut

Jennifer

Nice people. Nice room. Just stayed hot in the room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 26. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ungenügend

Holly

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
First room had wet carpets, smelled like mold, never got cold and had roaches. Second room was dirty when we opened the door but was marked as clean. Third room was the 'best' they claimed to have to offer, and the air conditioning in the bedroom was broken. They lied and said someone would go to fix it and never did. They never answer the front desk phone and tell you they will not authorize you a refund with expedia if you booked with expedia. I was truly not expecting much and they STILL were even worse than I thought, do NOT trust if they try to play nice with you after the fact. Pay the extra money per night to stay literally anywhere else, trust me.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 – Hervorragend

Meredith

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was a great stay in the heart of the city. Was able to walk where I needed.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 – Hervorragend

Sakshi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cool
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 26. Mai 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 – Okay

Joseph

Acceptable, not great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 – Schlecht

Jeronimo

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hotel no tiene servicio de habitación, así como tampoco housekeeping diario. El servicio es muy deficiente en todo los aspectos y para ser un hotel de casi U$ 300.oo NO existe una relación de precio y calidad. Pocas veces me quejo ante ustedes, pero este hotel es un desastre.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 – Hervorragend

Shernard

Mit der Familie gereist
Gut: Ausstattung
Always excellent service and clean rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

8/10 – Gut

Kelli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel is convenient and close to where I was going. I love the balcony and courtyard. The hallway didn’t have a fresh scent, the middle elevator was a little shaky during my entire stay. You get a coupon for $10.00 off your meal or drink, that was very nice, I brought Starbucks.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Darryl am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Okay

Earl

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
So, trying to stay as neutral as possible: 1. I needed laundry done by the hotel. Their form said in by 9am, back after 6pm. I had my shirts to them by 8:45am, and they were not back that night. When I asked the next morning, their excuse was "they got the laundry in late." Well, *I* didn't get the laundry in late. They also had no idea when it was coming back. My shirts still weren't returned by 9:30 am the next morning when I had to leave for my conference. Thankfully I had one dress shirt that passed the sniff test. It's annoying enough that they completely blew their timeline, but they also couldn't answer when it would be back. 2 - the alarm clock in my room was broken. The top knob you use to turn the alarm on/off was broken off and missing. I didn't bother complaining because you can glance at it and see that it's broken, so if they cared, it would have been fixed. 3 - The shower didn't drain, and the body wash was empty after day 1. I'm a sub 5 minute shower person, particularly when getting up in a time zone 3 hours earlier than mine, so I was taking fast showers. The water was still over my feet by the end of my shower. I think I will not be returning. If the location works for you, the hotel bit was fine, but for $200 a night all in, I'd like laundry done on the timeline they agree to; if it is going be late, clear communication; a maintained alarm clock; and a maintained shower.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ungenügend

Marissa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ungenügend

Robert

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Poor customer service
Aufenthalt von 1 Nacht im April 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 – Schlecht

Robert

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible service
Aufenthalt von 2 Nächten im April 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 – Schlecht

Estela, Spring

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Old and noisy
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 – Gut

Ray

Gut: Sauberkeit und Personal & Service
The carpet smells really bad , dont notice till u lay down in bed and it burns my eyes . Please get new pad and carpet. Thanks
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Okay

Chantell

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
N/A
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Darryl Filmore Jr. am 25. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ungenügend

Virginia

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I am still waiting on the deposit back. The hotel was very unhelpful that do have the information and said it should come back it’s been 14 days… When I arrived pillows were on the couch. Still, there was no bags in the trash bag area. The towels had red red stains on them. It was only a short stay so I figured why not worst hotel experience ever.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Okay

Laurent

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Average stay. Our Bathroom was small. Electrical outlets were minimal. Restaurant Decor outdate. Average food. Drinks were decent.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Laurent, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not a ten out of ten. We would like to have the opportunity to prove to you that we could make your next stay better.

2/10 – Ungenügend

Kristin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Okay

Ashley

Gut: Sauberkeit
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 – Gut

Alexis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The restaurant was closed on Mondays.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Alexis, thank you for staying at the Courtland Grand Hotel. We truly appreciate you and we hope you come back and visit us again!!

6/10 – Okay

Patrick

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very dated facility, I’m sure it was nice 10-20 years ago. They try and get you with a $45 valet car service but there is $18 parking garage across the street, DO NOT VALET. Breakfast is the typical nasty hotel buffet.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Patrick, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 – Ungenügend

Szepui

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I stayed for three days, no staff to clean the room. I asked for the room service to let someone to do it, but no one do that.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Szepui, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 – Gut

Mayra

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was great sized and clean. The pool area makes one forget that they are in a city. So many attractions within walking distance.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Sarah, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 – Ungenügend

Marcos, Smyrna

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves

10/10 – Hervorragend

Stephania

Gut: Sauberkeit und Personal & Service
It was nice and clean just a little outdated.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Stephania, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

8/10 – Gut

Jennifer

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Darryl Filmore Jr. am 22. Mai 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 – Okay

Jeffrey

Gut: Sauberkeit
Although check in says 3:00, we were informed it is actually 4:00. Someone needs to clarify that. I truly don’t know if my original room ever became ready, because after an hour and half of waiting it still was not. My first encounter with a girl at the front desk did not go well. She wasn’t friendly and very rude.However another attendant was very kind and went out of her way to “find” me a room that was available since my original reservation was not ready. I will say, I did find the manager and he was kind and tried to make it right upon my suggestion. Overall, the place is completely unorganized on their checkin. If you need your room promptly, I suggest staying somewhere else.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Jeffrey and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 – Schlecht

Nick

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Michelle am 20. Mai 2024
Hello Nick, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

4/10 – Schlecht

Pattrick

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michelle am 20. Mai 2024
Hello Patrick, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.