Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are all thrilled that you have enjoyed an amazing experience in our hotel. We will take in great concern all the points you have mentioned and will share your comments with our Team Members and join efforts to improve and grow in quality and consistency of our service. It will be a true pleasure to welcome you back in the future. Kind Regards, Sara Fernandes Guest Relations

Dear Guest, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are thankful with your positive comments regarding our facilities and services and also our amazing location. The feedback of our guests is really important to us. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services. We hope to be able to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

Dear Guest, Thank you for your review regarding your stay at São Rafael Suites. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations

Dear Thomas, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us and particular appreciated the food and also the service provided by our attentive team. We look forward to an opportunity to welcome you back. Kind Regards, Sara Fernandes Guest Relations

Dear Guest, First, we would like to thank you for choosing our hotel NAU São Rafael Suites and for your great review. We are delighted to read that you had an enjoyable stay with us. Thank you for your positive comments regarding our room, spa, pool, restaurant and our great and kind staff. The mentioned aspects such as the furniture in the room, TV not working properly and the shower in the spa that unfortunately were unable to exceed your expectations as we would like will be taken into consideration and passed on to the different supervisors in order to work towards improving our faults. We hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Kind Regards, Joana Peres - Guest Relations Trainee

Monsieur Juien,Nous vous remercions de nous avoir fait part de votre expérience à l'hôtel NAU São Rafael Suites. Votre avis est très important pour nous permettre d'améliorer nos services.Nous vous présentons nos plus sincères excuses pour ne pas avoir pleinement répondu à vos attentes et pour les désagréments causés.Nous avons fait part de vos commentaires à nos équipes afin d'assurer la mise en œuvre immédiate d'améliorations.Nous vous remercions d'avoir choisi l'hôtel NAU São Rafael Suites pour votre séjour. Nous espérons que cette expérience n'a pas influencé de façon permanente votre impression de notre hôtel. Nous aimerions que vous nous donniez l'occasion de la modifier lors de votre prochain séjour.Cordialement,Hôtel Nau São Rafael Suites

Dear Gitte Thank you for selecting our Hotel NAU São Rafael Suites for your stay and for sharing your experience.We are very sorry that we were not able to meet your best expectations.We would like to clarify some of the less positive aspects you mention. However, regarding the meals served in our buffet restaurant, we always value variety and diversity, and there are different menus for every day of the week so that guests can enjoy variety throughout their stay. Breakfast has more than 60 items, and both meals, lunch and dinner, have two meat dishes, two fish dishes, and the most varied side dishes, as well as simple and compound salads, several starters and also a wide range of fruits and desserts. We regret, even so, that we have not met your expectations and we will pass this feedback to our team.Finally, we would like to clarify that we have 3 restaurants. Our main buffet restaurant where all meals are served, our A La Carte Eataly restaurant and also a third restaurant of seasonal character at the pool. Taking into consideration your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed.We hope to be able to welcome you again in the near future and will do everything we can to make your stay a truly memorable one.Best regards,Beatriz PortuguêsGuest Relations

Dear Ainul, Thank you for selecting our Hotel Nau São Rafael Suites and for sharing your experience.We are very sorry to note that your stay fell short of your expectations and we offer our sincere apologies.However, we take this opportunity to clarify some of the less positive aspects you mention. Please note that our hotel has an open-air gym for the free use of our guests. However, we always have alternatively an indoor gym located in our hotel NAU São Rafael Atlântico located only 500 meters away from the hotel NAU São Rafael Suites. The hotel offers entertainment for kids and adults and every night during the month of May there were live performances in our main bar as well as activities for all guests. Our Kids Club has several areas from an indoor and outdoor area, volleyball net area, tennis area and even a small football field where all children can have fun and enjoy their holidays. We regret that it has not been enough to meet your best expectations. Nevertheless, and considering your comments, we will continue to develop the necessary efforts to improve our services and ensure compliance with the high quality standards by which we are guided.We hope to have the opportunity to welcome you on another occasion and reverse the less positive image you may have had of the Hotel.Best regards,Beatriz PortuguêsGuest Relations

Dear Rosalie, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations

Dear Joyce,We were delighted to hear that you enjoyed your stay at NAU São Rafael Suites, the meals served in our buffet restaurant, the generous rooms, common spaces, as well as the dedicated, attentive and professional service of our staff.We would like to clarify that we have an outdoor gym in our hotel and that coffee making facilities are available upon request at reception desk. Your comment makes us proud and we will be happy to share it with the whole team.It was a great honour to welcome you as a guest. We thank you for your stay and hope to welcome you again soon.Best regards,Beatriz PortuguêsGuest Relations

Dear John, Thank you for selecting our Hotel NAU São Rafael Atlântico for your stay and for sharing your experience.We would like to highlight that this is not a common situation at our hotel. Our aim is to always provide a high-quality service to all our guests.Taking your comments into consideration, we will continue to make the required investment to enhance our services and ensure that we meet the high quality standards that we strive for.We hope to have the opportunity to welcome you on another occasion and reverse the less positive image you may have had of the Hotel.Kind Regards Beatriz PortuguêsGuest Relations

Dear Giselle, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations