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Bewertungen von NAU Salgados Palm Village - All inclusive

4 out of 5
NAU Salgados Palm Village - All inclusive
Herdade dos Salgados Resort, Guia, Albufeira

Bewertungen

8,6

Hervorragend

48 von insgesamt 108 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
42 von insgesamt 108 Gästebewertungen haben eine Bewertung von 8 - Gut" "
11 von insgesamt 108 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 108 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 108 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,6/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Dumitru

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean rooms and firendly personnel
Aufenthalt von 7 Nächten im August 2023

6/10 – Okay

Izida

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Essen war super. Immer wieder frisch nachgefüllt und teils vor den Augen zubereitet. Richtig schönes großes Zimmer. Wenn man es ruhiger haben will sollte man nicht "Pool View" buchen. Als Familie einfach nur weiterzuempfehlen. Für jung und alt etwas dabei und perfekt geeignet für Familien mit kleinen Kindern.
Aufenthalt von 7 Nächten im Juli 2019
Antwort von The Management am 28. Juli 2019
Dear Guest, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,

10/10 – Hervorragend

Barbara, Schweiz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
* sehr grosse Zimmer * super Kinder Klub * sehr schön gelegen, nahe beim Strand und des Naturschutzgebietes
Aufenthalt von 7 Nächten im Mai 2019
Antwort von The Management am 24. Mai 2019
Dear Guest, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards, The Management

10/10 – Hervorragend

Anonyme Familie, Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hat alles gepasst
Wir sind sehr positiv überrascht gewesen. Wir sind zum ersten Mal in Portugal gewesen. Da hat einfach alles gepasst. Das Hotel sieht neu und modern aus. Die Schwimmbecken sind Klasse. Das Zimmer war für eine 4 vier köpfige Familie sehr geräumig. Der Balkon war riesig. Die Sauberkeit ist Spitze. Es gab drei Restaurants mit Buffet, wo man für sich jedes Mal was aussuchen konnte. Man musste vorher sich an der Rezeption für das Abendessen anmelden, in welches Restaurant man gehen möchte. Wenn man schon in einem Restaurant drin ist, konnte man problemlos von einem Restaurant zu dem anderen gehen und das Essen aussuchen. Jede halbe Stunde von 9:30 bis 18:00 ging ein Auto Zug mit drei Wagons zum Strand. Zu Fuß sind es ca. 15 bis 20min. Mit dem Mietwagen sind wir bestens gerüstet gewesen. In einer Reichweite von 10 bis 15min waren Zoomarine (sehr empfehlenswert) und Sandskulpturen in Pera. Mit dem Auto ca. 20 bis 30km sind die wunderschönen Strände bzw. Buchten mit den Felsen Richtung Lagos mit dem Auto erreichbar. Wir würden auf jeden Fall diese Anlage empfehlen.
Aufenthalt von 8 Nächten im August 2017

8/10 – Gut

Chloe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Mai 2024

10/10 – Hervorragend

Sophie Régine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Apparemment très spacieux juste la salle de bain qui est très sombre dommage. 3 choix de restaurants qu’il faut réserver à l’avance via la wifi . Plusieurs piscines très agréable certaines très calmes et d’autres plus d’ambiance. Hôtel très propre et personnel très agréable et au p’tit soin surtout avec les enfants.
Aufenthalt von 7 Nächten im Mai 2024

6/10 – Okay

Paige

Mit dem Partner gereist
Gut: Personal & Service
Loved that there was a 5 minute train that took you right to the beach ! Wasn’t a fan of the food options. The hotel on the outside was beautiful but it was a bit outdated on the inside. The staff was great! Any issues or queries they sorted it immediately!
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Greg

Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Eva

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Nos ha encantado la habitación, muy grande y cómoda, había mucho espacio y la terraza era enorme, la ducha efecto lluvia superrelajante y tener parking gratuito en el mismo edificio donde nos alojamos es de agradecer. No nos ha gustado mucho el buffet, la comida era muy repetitiva aunque estaba por lo general buena, en uno de los Restaurantes hacen carne o pescado a la plancha, y pizzas también, muy buenas por cierto (nos dimos cuenta el segundo día y ya comíamos allí siempre). Se echa en falta poder tomar un picoteo o merienda con dulces como en otros hoteles todo incluido. El personal en general, poco amable, y los camareros poco atentos a la hora de recoger las mesas y si necesitabas algo.
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Neave

Gut: Sauberkeit und Personal & Service
Overall very good hotel and all inclusive. Food basic but pretty good value. Could eat and drink at any time so well catered for. Rooms were lovely. Could do with new sun loungers and attention to small details for cleanliness.
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Leane

10/10 – Hervorragend

LUIS

Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

olympia

Aufenthalt von 3 Nächten im Oktober 2023

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel
The hotel is lovely. Pool area was great, room was spacious and spotless. Food was plentiful but often cold for some reason. Lots of drink choice including cider. Staff are friendly but we did get reprimanded off one staff member for not booking in for breakfast which was embarrassing. Free shuttle to a lovely beach or 15/20 minute walk. I think the hotel would be great for families as certain pools are really shallow for toddlers, theres a park, beach vollyball. The hotel just wasnt for us, a couple in our late 40s who stayed for 2 weeks. I didnt like that we needed to book for breakfast, lunch and dinner each day, we didnt want to be on a schedule on a 2 week holiday. We found the hotel was occupied by lots of groups of golfers who would be pretty loud on an evening, which is fine as everyone is on holiday to enjoy themselves but it would be beneficial if the hotel had a seperate room for people wanting a quiet drink or to watch the entertainment. The 2 bars, sports and lobby bars both have tvs and these were always playing sports. The poor entertainers had to preform over shouting from guests watching football/rugby. They wasnt really anything or anywhere else in the immediate area to go to on an evening. An uber to yhe old town was 8 to 10 euros.
Aufenthalt von 14 Nächten im Oktober 2023
Antwort von The Management am 6. Nov. 2023
Dear Guest, Thank you for your preference at NAU Salgados Palm Village Hotel and for your feedback.We hope to receive you again in a near future!Kind regards,

6/10 – Okay

Fairuz

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Abi

Aufenthalt von 7 Nächten im September 2023

8/10 – Gut

CARLOS E

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2023

8/10 – Gut

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2023

8/10 – Gut

Nuno

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

mathieu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Un séjour parfait, en famille. Le personnel, la propreté, les repas variés irréprochable. Je recommande
Aufenthalt von 7 Nächten im Juli 2023
Antwort von The Management am 23. Aug. 2023
Dear Mr.Mathieu,We are extremely happy to know that your stay lived up to your expectations.We look forward to welcoming you in the near future.Kindest Regards,

8/10 – Gut

Emanuel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2023

10/10 – Hervorragend

Hugo, Toronto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 5 Nächten im Juli 2023

6/10 – Okay

Sara, Östersund

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The apartment we stayed in was nice and clean, good working AC and fully equipt kitchen. The beds are really comfy and the balcony spacious and nice. Cleaning is done very well, you get between 4-8 bottles of water a day in your refrigerator. The hotel area is clean and well kept, pools are nice and the sunbeds OK. We had no problems getting sunbeds every day, even though we slept longer than 10. On the other hand, which is kind of misleading. There are three different restaurants but it's kind of the same food in them all. You HAVE to book breakfast, lunch and dinner every day which I think is kind of uncomfortable and unflexible. The food is quite tasteless and absolutely no salt, the pizza slices is the best thing we remember from the visit. The snacks that is promised is under very limited of time during the day, so is the ice cream which is very different from other allinclusives in my experience. It is said that english is one of the spoken languages at the hotel but in fact there is very limited understanding of english, this makes it hard to communicate with the staff. We didn't have the opportunity to change our pool towels more than twice during the week since they didn't have enough towels. Some of the staff is nice, especially the cleaning staff. Some of the staff is not that nice and are looking like they won't to go home. Over all, I would stay in this hotel if it was near some outside restaurants, but I wouldn't pay this price for all inclusive.
Aufenthalt von 7 Nächten im Juni 2023
Antwort von The Management am 6. Juli 2023
Dear Mrs. SaraThank you for your preference for Nau Salgados Palm Village.We thank you for your comment and inform you that it is important to us.We will transmit your comment to our teams in order to improve.We hope to see you again in the near future.With best regards,

4/10 – Schlecht

Agostinha Adelina Pereir

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juni 2023
Antwort von A Direção am 1. Juli 2023
Estimada Sra. Adelina Pereira,Desde já agradecemos a sua preferência pelo NAU Salgados Palace hotel. Recebemos com muito agrado este comentário que nos dirigiu. É com satisfação que partilharemos com a nossa equipa de forma a continuar o bom trabalho até aqui desempenhado. Esperamos poder recebê-la em breve. Com os melhores cumprimentos,A Direção

6/10 – Okay

KUEI-I

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von A Direção am 20. Juni 2023
Estimado hóspede,Permita-nos agradecer a sua preferência pelo NAU Salgados Palm Village. Receber comentários como o seu deixa-nos imensamente satisfeitos e com o sentimento de dever cumprido, tendo em conta que a satisfação dos nossos hóspedes é o nosso principal objetivo.Ficaremos na expectativa de o poder receber de novo numa próxima visita que esperamos seja breve.Com os melhores cumprimentos, A Direção

10/10 – Hervorragend

Vitor, Guimaraes

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent option for famílias, with Great amenities, food, drinks, service and activities.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von The Management am 19. Juni 2023
Dear Mr. Vitor,Thank you for your preference in the NAU Salgados Palm Village Hotel.It was a pelasure to receive and we cannot wait to receive you again!Kind regards,

4/10 – Schlecht

Mervyn

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Could be so much better - disappointing service.
Lack of any welcome on arrival. Many reception staff are untrained. It would appear the customer is not important but a nuisance (how dare we disturb their time on mobile devices). The place was very clean and the bedroom was lovely with the most comfy bed. Housekeeping staff were very thorough. Food was very good with a wide range & variety for all tastes. The restaurant and bar staff were surly and did not appear to smile. Our biggest disappointment was the state of the tennis courts - mostly covered in sand making play impossible. This was very disappointing as we arrived to play tennis but could not. Overall this resort did not meet our expectations. Staff training needs to improve. Management are unaware of maintenance issues.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von The Management am 21. Mai 2023
Dear Guest,First of all, we would like to thank your preference for the NAU Salgados Palm Village.It is saddening to read your review and note that we were unable to meet up on your expectations and that disappoints us. We take all feedback being it positive or negative to heart as our main aim is to provide our clients with a pleasant and enjoyable stay. All your comments are constructively accepted and valued. Please rest assured that these matters will be addressed so that we can prevent similar events from occurring in the future. We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved. On a positive note, we are happy to know that you enjoyed the food and bedroom.Best Regards,

8/10 – Gut

Patrícia

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von A Direção am 13. Juni 2023
Estimada Hóspede,Os nossos agradecimentos por partilhar a sua satisfação pela experiência vivida no NAU Salgados Palm Village Hotel. Esperamos voltar a recebê-la em breve.Com os melhores cumprimentos,A Direção

10/10 – Hervorragend

pierre

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023
Antwort von The Management am 13. Juni 2023
Dear Mr. Pierre Belair,Thank you for taking the time to write a review about your most recent stay at NAU Salgados Palm Village. We are delighted that you enjoyed your visit and noticed the quality of our services, facilities.We look forward to seeing you again in a near future.Kind regards,The Management

10/10 – Hervorragend

Mee

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely spacious rooms with great and helpful staff. Pools are great different sizes and one for babies so nice for them to put their feets in
Aufenthalt von 1 Nacht im April 2023
Antwort von The Management am 23. Apr. 2023
Dear Guest, Thank you for your preference in the Salgados Palm Village Hotel.We are delighted to know that you enjoyed your stay with us.Kind regards,The Management

10/10 – Hervorragend

Sarit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2023

8/10 – Gut

David

Aufenthalt von 5 Nächten im Oktober 2022

8/10 – Gut

Cindy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and safe.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von The Management am 24. Okt. 2022
Dear Mrs. Cindy. Thank you very much for choosing NAU Salgados Palm Village for you most recent stay. We are very happy to know that you had a very enjoyable and pleasent stay with us.We sincerely hope to welcome you again in a near future. Kind regards,The Management.

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Juli 2022

6/10 – Okay

Fernanda

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
O staff foi bem atencioso e simpático. O que decepcionou muito foi o serviço de buffet e bebidas no sistema all inclusive de um resort 4 estrelas. Apesar do hotel oferecer 3 opções de restaurantes (barbecue, italiano e português), seria muito melhor ter menos quantidade/variedade e mais preocupação com a qualidade dos alimentos e também das bebidas. Apenas como exemplo: não faz sentido estar no Algarve e o sumo de laranja ser artificial e não natural. Além disso, a temperatura dos restaurantes estava desagradável, porque as portas ficam abertas e o ar condicionado não da conta de refrescar o calor. Nossa opção por um resort 4 estrelas sistema all inclusive foi pelo conceito do conforto, praticidade e qualidade no mesmo local e para a nossa família não foi uma experiência completa.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von A Direção am 18. Juni 2022
Estimada Sra. Fernanda Gostaríamos de agradecer pela sua preferência no nosso Hotel Pallm Village. Ficamos felizes que notou qualidade e profissionalismo no nosso muito estimado staff. Por favor, considerem que todos os anos revemos todos os menus a fim de melhorar a nossa qualidade e variedade, e acreditamos que temos boa qualidade e diversidade alimentar. Agradecemos a sua nota em relação a temperatura ambiente, é para nós muito importante o conforto dos nossos hóspedes, iremos transmitir o que nos reporta ao departamento responsável. Esperamos poder receber sua visita novamente em breve. com os melhores cumprimentos A Direção

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
O check in atrasou se mais de duas horas, foram nos dadas informacoes erradas no check in. Nos restaurantes os funcionários ou eram muito simpaticos ou rudes, havia muita repetição de comida. Nao tiveram em consideração as observações da reserva, apos duas reclamações a situação foi parcialmente corrigida. Apesar de ter sido feito um upgrade de quarto devido aos incomodos que nos foram causados , o quarto estava com muito pó e a cama nao foi a requesitada. Ao prepararem a cama de casal, nao foi feito nas condições prometidas o que tornou a noite bastante desconfortavel.
Aufenthalt von 1 Nacht im April 2022
Antwort von A Direção am 27. Apr. 2022
Estimado hóspede. Desde já as nossas mais sinceras desculpas pelo atraso ao seu feedback, o qual merece toda a nossa atenção. Lamentamos que o mesmo seja francamente negativo e como unidade hoteleira que somos custa-nos muito saber que não teve a atenção e comodidade que tão bem merece. Todos os pontos apontados foram anotados e reportados aos responsáveis de cada departamento, para que estes possam analisar o que correu mal e tomar as devidas medidas para que situações destas não se repitam. Gostaríamos muito de vos poder voltar a acolher e ajudar a corrigir a imagem negativa com que ficou, a qual não nos revemos. Com os melhores Cumprimentos. A Direção.

4/10 – Schlecht

Ana

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Disappointing service and stay
The hotel is 4 star but it has the bare minimum. There are no slippers or robe, and there’s only hand soap available. We didn’t have hot water. We left our phone chargers and a set of earrings and when we call the next day to go get them, the reception said nothing was found which means housekeeping by probably kept them. The food is buffet which is not hygienic, I saw a customer picking up pizza with their hands from the buffet. There are 3 restaurants on site which the reception said to book online. We tried but two of them gave an error page. Called reception to book it for us, when we got there the restaurant was closed. The terraces are the best thing of the rooms. Overall it was not value for money as it’s not q cheap hotel and the experience as disappointing.
Aufenthalt von 1 Nacht im April 2022
Antwort von The Management am 6. Apr. 2022
Dear Guest, Thank you for your review, which received our best consideration. Please note that robes and slippers are not included in the room rate, it is not the hotel's policy to provide these items free of charge as part of the accommodation package. This information is provided in the hotel's website, where it is also mentioned that all 3 restaurants are buffet. According to the portuguese regulation, please note that buffets meals are allowed in hotels and the hotel complies with all the portuguese Health and Safety requirements and it is inspected regularly. In regards to buffets procedure, the hotel provides all guests with the legally required products to get the food in a safe and hygienic way (alcohol gel, masks and cuttlery). We understand and share your concern regarding the buffet station We praise for the health and safety of all our guests and will keep on teams on high alert for these kind of situations. Regarding your Lost and Found, we would like to point that our staff does not behave like that and they have our best considerations. With this being said we will, regardless, open an internal inquiry in order to determine this situation. With our best regards The Management

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quarto bastante bom e espaçoso. Staff muito profissional e atencioso. Boa comida e com imensa variedade. Boa animação para crianças
Aufenthalt von 5 Nächten im Juni 2021

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 5 Nächten im August 2020

6/10 – Okay

Sergio

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Abaixo das expectativas
Talvez por estarmos em período de pandemia, acabamos por achar a experiência neste hotel abaixo das nossas expectativas. Quarto com alguns problemas (não tinha televisão no quarto, a porta não fechava de forma adequada tendo sempre que fazer várias tentativas até fechar), animação fraquinha (excepção feita ao mágico Carlos Rivotti, claramente o ponto alto da animação), kids club desinteressado e desorganizado, até em comparação com o Pestana Palace, parque infantil demasiado pequeno, e acima de tudo, a pior experiência de comida em regime de tudo incluído que já tivemos ( e este é o nosso sexto ano num hotel em regime de tudo incluído ). O espaço em si é bastante agradável, assim como as piscinas, com várias opções e com a água a temperatura bastante agradável. O comboio para a praia é supérfluo, já que nos deixa a cerca de 10 mins a pé da praia. Para a distância a que nos deixa da praia DA GALÉ, penso que mais valia ir a pé do hotel para a praia dos Salgados Em suma, e especialmente tendo em conta o valor que pagamos, penso que foi uma experiência mediana.
Aufenthalt von 7 Nächten im August 2020
Antwort von Direção am 4. Sept. 2020
Estimado Sr. Sérgio Namora, Antes demais gostaríamos de agradecer a sua preferência pelo Nau Salgados Palm Village como destino de férias. Por favor note que, todas as nossas suites T1 dispõem de uma televisão na sala que é visível do quarto através das portas giratórias. Lamentamos que a experiência não tenha sido completamente satisfatória e esperamos ter a oportunidade de o receber numa outra ocasião e reverter a imagem menos positiva com que possa ter ficado do nosso Hotel. Com os melhores cumprimentos A direção

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 4 Nächten im Juni 2020

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Boa estadia
Bom hotel com boas condições. Muito agradável para férias com família.
Aufenthalt von 4 Nächten im Juni 2020

8/10 – Gut

Muminthesun, Folkestone UK

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very early in the season so I appreciate that they weren't in full swing. The food was nice but not all that hot, we had to use the microwave to warm up the breakfast. The cocktails were nice but in plastic glasses, which I thought was not really necessary if you are in the bar in the evening. The two bars were both very unappealing, very basic like a canteen or staff room & the outside areas were like car parks with seats. Perhaps they hadn't got around to putting in a couple of potted palms!
Aufenthalt von 7 Nächten im März 2020
Antwort von Management, am 19. März 2020
Dear Guest, We want to thank you for the preference on the Salgados Palm Village for your holidays. Regarding the plastic and paper cups despite they are plastic, please note that at the moment, most of them are recyclable. Others are made by recycled paper. At NAU Hotels & Resorts we are committed to achieve ours sustainable development goals. Nevertheless, we will have in consideration your feedback related to the food and the outside areas, as we will share your opinion with the respective management departments in order to analyses your concerns. We hope to receive you once again in our hotel. Kind regards, The Management,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was stunning. Very clean, Swimming pools were good with enough beds. Food was excellent as well.
Aufenthalt von 6 Nächten im August 2019
Antwort von The Management am 3. Sept. 2019
Dear Guest, First of all, we want to thank you for the preference on the Salgados Palm Village Hotel. We are delighted to hear that you had an enjoyable stay with us and we thank you for your positive comment. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards,

10/10 – Hervorragend

Samantha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing food
Aufenthalt von 4 Nächten im August 2019
Antwort von The Management am 3. Sept. 2019
Dear Guest, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,

8/10 – Gut

Paul

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Very good overall.
Overall it's a great resort. The pool pools are fabulous and the food is of a high standard. However, there are some issues. The Aircon in our room did not work. I reported this 5 times over our 10 night holiday but it was not fixed and they didn't offer an alternative suite. The option to purchase a proper coffee would be great
Aufenthalt von 10 Nächten im Juli 2019
Antwort von The Management am 2. Aug. 2019
Dear Mr. Paul, Thank you for sharing the review from your stay with us at Salgados Palm Village. We are delighted to note that you were happy with the pool areas. As per your constructive comments, rest assure that we will discuss them in the appropriate department in order for similar situations not happen in the future. We hope to welcome you again at Salgados Palm Village in near future. Best Regards,

10/10 – Hervorragend

Ana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Férias magnificas
Excelente . Para repetir (:
Aufenthalt von 7 Nächten im Juli 2019

10/10 – Hervorragend

Raymond

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent hotel for families and couples
Excellent stay at a beautiful well kept and spacious hotel. We stayed in family room which allowed us to keep our 2 year old within the same room but a separate closed area for the earlier bedtime. Hoping to visit again sooner rather than later.
Aufenthalt von 7 Nächten im Juli 2019
Antwort von The Management am 27. Juli 2019
Dear Mr Raymond, Thank you for sharing the review from your stay with us at Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,

8/10 – Gut

Iain

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good hotel for families
We, a family of 4 with a 5 year old and an 11 month old, stayed for 10 nights. The staff were all great and very helpful. Our children loved the swimming pools and the small swing park. The baby pools were really good as the children could play and you can sit and watch them. The larger pools were good as well. The pools we went to never felt busy. The sun loungers were nearly full most days, with a few having towels on them but no one being there all day. There were 3 restaurants to choose from and you were asked to book them every morning. Despite booking a restaurant you could get food from all 3 so we weren't sure why you needed to book. The food was reasonable but got a bit repetitive. If you're not a fussy eater you will find something. The cereal choices at breakfast were limited but the omelettes were good. The pastries were just OK. The beach is a fair distance from the hotel but the beach train saves you walking. However,it's still a 5mins walk to the beach from the train. There isn't much nearby, which we were aware of beforehand, so hiring a car or getting taxis might be needed. I would recommend for families and would stay again.
Aufenthalt von 10 Nächten im Juli 2019
Antwort von The Management am 23. Juli 2019
Dear Mrs. Lain, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,