Außenbereich
Verfügbarkeit prüfen

Bewertungen von TownePlace Suites by Marriott Alexandria

2.5 out of 5
TownePlace Suites by Marriott Alexandria
3810 Alexandria Mall Drive, Alexandria, LA

Bewertungen

8,8

Hervorragend

205 von insgesamt 310 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
61 von insgesamt 310 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 310 Gästebewertungen haben eine Bewertung von 6 - Okay" "
16 von insgesamt 310 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 310 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Felix

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great
Great service
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Hotel Management am 14. Feb. 2024
Dear Felix, Thank you for staying with us in Alexandria and sharing your review!

2/10 – Ungenügend

Emanuel

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Our room loss power at 10:30 pm room was dark hotel employee couldn’t help said I would have to move my things into another room I repacked clothing and move to another room. After changing rooms, there was second power outage. Later in new room. Asked for wake up call to go to funeral. After wake call room lost power again they had no one to help. Late for funeral home family pick up. They flipped switch in room did not fix problem . We experienced 3 power outages. I have insulin in refrigerator. Had to leave grave sight to come pack to hotel. Power outage/tripped switch still not fixed. They said since we paid through a 3rd party Expedia would need to deal with refund for room payment.
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Amy

Verbesserungswürdig: Sauberkeit
Found someone else’s socks in my bed. For $200 a night, change the sheets!
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Management am 21. Nov. 2023
Dear Amy, We sincerely apologize for the issue you experienced. The socks must have been washed in our laundry as we change all linens in between each guest's stay. We will make a note with our team to keep a better eye out so this does not happen again.

6/10 – Okay

Annmarie

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
The hotel is newer and I have stayed there 3 times. The house keeping needs help. The bathroom was sticky, the toilet had a dark ring around the top of the bowl. It looks like they just wiped everything down with a dirty cloth.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 6. Okt. 2023
Dear Annmarie, Thank you for taking the time to share your feedback. We will share your comments with our team as cleanliness is a key priority.

4/10 – Schlecht

Wilhelmina

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This was disappointing. The staff was nice enough but looks like they are understaffed. Breakfast was mediocre, you can get better free breakfast at a lower end hotel. Oatmeal was uncooked, only two items for hot food and no fruit other than a couple of sad bananas. Room had carpet stains. No access to gym with room key and no staff to be found for help to access. We only stayed one night thank goodness.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 5. Juli 2023
Dear Wilhelmina, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 – Ungenügend

Thomas

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 5. Juli 2023
Dear Thomas, We are sorry to see that you did not enjoy your stay with us. We hope to see you again for the opportunity to provide you with a 10/10 experience.

10/10 – Hervorragend

Vera

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 19. Juni 2023
Dear Vera, Thank you for staying with us and sharing your five star rating!

10/10 – Hervorragend

John, Metairie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely friendly staff
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 12. Mai 2023
Dear John, Thank you for staying with us and sharing your review! We hope to see you again next time travel brings you to Alexandria.

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2023
Antwort von Hotel Management am 3. Apr. 2023
Dear Teresa, Thank you for staying with us and taking the time to share your 5/5 rating!

10/10 – Hervorragend

Alisa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Hotel Management am 17. Feb. 2023
Dear Alisa, Thank you for staying with us at TownePlace Suites and sharing your review! We hope to see you again next time travel brings you to Alexandria.

10/10 – Hervorragend

Roman

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2022
Antwort von Hotel Management am 30. Nov. 2022
Dear Roman, Thank you for staying with us in Alexandria and sharing your 10/10 rating!

10/10 – Hervorragend

Jay

Aufenthalt von 7 Nächten im Oktober 2022
Antwort von Hotel Management am 24. Okt. 2022
Dear Jay, Thank you for staying at TownePlace Suites Alexandria and sharing your 10/10 rating!

4/10 – Schlecht

John

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Okay stay!
My first room had several mosquitoes and I had to change rooms. I only found one in the second room, however, there was unidentifiable items in the tub, therefore, I did not use the shower. I've always had great luck with this hotel, however this experience wasn't the normal.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Hotel Management am 17. Okt. 2022
Dear John, Thank you for staying with us and taking the time to share your experience. We appreciate you bringing your concerns to our attention. These matters will be further reviewed as we strive to provide quality accommodations to all our guests.

10/10 – Hervorragend

Tamela

Aufenthalt von 1 Nacht im September 2022
Antwort von Hotel Management am 27. Sept. 2022
Dear Tamela, Thank you for staying with us in Alexandria and sharing your 10/10 rating!

10/10 – Hervorragend

Jennfer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It’s a new hotel & it’s clean. Near grocery restaurants & shopping mall. Very nice stay we have!
Aufenthalt von 3 Nächten im September 2022
Antwort von Hotel Management am 9. Sept. 2022
Dear Jennifer, Thank you for staying with us and sharing your review! We are glad you enjoyed your experience and hope to see you again next time travel brings you to Alexandria.

8/10 – Gut

Tamela

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointed
We have stayed at Towneplace multiple times over the last few years. The hotel has changed ownership and it shows. I was presented with this page full of “new” upon check in. I was made to come to the front desk to get my own towels during the day shift. I’ve never experienced that. I was told that I couldn’t get a late checkout (which I ALWAYS get) because I booked with a 3rd party company. There were ants in our room. That may be because we’re on the first floor (maybe). Next trip I will probably go back to one of the other hotels across the parking lot from the mall.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Hotel Management am 18. Juli 2022
Dear Tamela, Thank you for staying with us and taking the time to share your review. I am happy to report that we are under the same ownership as always. We have had to make adjustments to our housekeeping availability and amenities until we can become full staffed, but we look forward to returning to the regular services very soon!

10/10 – Hervorragend

Elaine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Hotel Management am 6. Juli 2022
Dear Elaine, Thank you for staying with us and sharing your 10/10 rating!

10/10 – Hervorragend

Tracie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Safe location and comfy.
Clean. Comfy bed. Nice staff. Easy check in. Safe location.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Hotel Management am 24. Juni 2022
Dear Tracie, Thank you for staying with us and taking the time to share your review. We are glad you enjoyed your experience and hope to see you again next time travel brings you to Alexandria.

8/10 – Gut

katie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice up to date rooms. I’d totally go back when I’m in town.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Hotel Management am 20. Juni 2022
Dear Katie, We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. We look forward to seeing you again next time travel brings you to Alexandria.

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Had a family death and this was close to the funeral. Staff was so nice and helpful, hotel was new and room was clean.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Hotel Management am 10. Juni 2022
Hi Charles, Thank you for staying with us and taking the time to share your experience. We are sorry for your loss and are glad we could be helpful during this difficult time for your family.

8/10 – Gut

Glinda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay!
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Hotel Management am 12. Mai 2022
Dear Glinda, We appreciate you staying with us at TownePlace Suites Alexandria and sharing your review!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best Mother’s Day, Ever!
Ah, finally some peace and quiet. The bed? Comfortable. The shower? Surprisingly incredible water pressure. The front desk staff? As friendly and patient as I am with my children (which is very). 10/10 will be staying here again next Mother’s Day. Best simple escape from my family, ever. Thanks Marriott!
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Hotel Management am 10. Mai 2022
Thank you for choosing to stay with us at TownePlace Suites Alexandria for Mother's Day and sharing your review. We are so glad to hear you enjoyed your escape, and we look forward to seeing you again next year!

8/10 – Gut

Denise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022
Antwort von Hotel Management am 26. Apr. 2022
Dear Denise, Thank you for staying with us and taking the time to share your rating!

10/10 – Hervorragend

Laura

Aufenthalt von 2 Nächten im Juni 2020

10/10 – Hervorragend

Tamela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay. Great value. Very friendly staff. Location convenient to shopping.
Aufenthalt von 1 Nacht im März 2022
Antwort von Hotel Management am 1. Apr. 2022
Dear Tamela, We appreciate you staying with us and taking the time to share your review!

8/10 – Gut

Menia

Aufenthalt von 3 Nächten im März 2022

4/10 – Schlecht

ARMANDO, Fort Worth

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The internet reception was virtually non existent. The quemicals utilized for cleaning the sheets made us sick.
Aufenthalt von 4 Nächten im Februar 2022
Antwort von Hotel Management am 22. Feb. 2022
Dear Armando, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Hotel Management am 1. Feb. 2022
We appreciate you staying with us and sharing your 10/10 rating!

10/10 – Hervorragend

LaShawndra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Hotel Management am 6. Jan. 2022
Dear LaShawndra, Thank you for staying with us and sharing your 10/10 rating!

10/10 – Hervorragend

Felix

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2021
Antwort von Hotel Management am 3. Jan. 2022
Dear Felix, We appreciate you staying with us and sharing this 10/10 rating!

10/10 – Hervorragend

Marlene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad bad breakfast!
All good except for the breakfast and the coffee service in the room. The breakfast rates as one of my all time worsts. Sorry sorry sorry, and the breakfast sandwiches were tasteless. I’ve never had sausage that had no taste at all. It was unbelievable. They would have done better in my overall review if they had not offered breakfast.
Aufenthalt von 2 Nächten im November 2021
Antwort von Kathryn am 30. Nov. 2021
Good afternoon Marlene, Thank you for your honest feed back. Marriott is implementing a new breakfast program starting in the new year. As the world adjust to life after Covid, I hope we will be able to see you again once we are back up to standard.

2/10 – Ungenügend

Jason

Aufenthalt von 2 Nächten im November 2021

10/10 – Hervorragend

Tameka

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was very clean.
Aufenthalt von 1 Nacht im November 2021
Antwort von Hotel Management am 16. Nov. 2021
Dear Tameka, Thank you for staying with us at TownePlace Suites Alexandria and sharing your review. We are glad you enjoyed your visit and hope to see you again.

2/10 – Ungenügend

Devonte

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Hotel Management am 19. Okt. 2021
Dear Devonte, Thank you for staying with us and taking the time to leave a rating. We hope to see you again next time you are in the area for the opportunity to provide you with a 10/10 stay.

10/10 – Hervorragend

Tamela

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Awesome stay
The overall stay was amazing. The appliances in the room weren’t very clean. The fridge and microwave weren’t clean. We also didn’t have a full set of dishes to use.
Aufenthalt von 3 Nächten im September 2021
Antwort von Hotel Management am 30. Sept. 2021
Dear Tamela, Thank you for staying with us and sharing your review! We are glad you had an amazing stay but apologize for the issues you mentioned. We will be addressing your concerns with our team. We hope to see you again next time travel brings you to the area!

2/10 – Ungenügend

ELIZABETH, Marietta

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Got a king suite, the pull out bed was covered in pee dripping off the mattress finally got them to give us a new room. It was now queen beds, there was nasty dirty underwear under one of the beds , and the toilet backed up and overflowed and flooded the bathroom! Nobody cared or did anything to make it right. Not even am I’m sorry that happened. Horrible!
Aufenthalt von 1 Nacht im September 2021
Antwort von Hotel Management am 28. Sept. 2021
Dear Elizabeth, Thank you for taking the time to share your feedback. Cleanliness is one of our top priorities, and I apologize for the issues you mentioned in your review. I will be addressing them and am sorry for falling short of not only your expectations but ours as well.

10/10 – Hervorragend

Dasha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and updated
Aufenthalt von 1 Nacht im September 2021
Antwort von Hotel Management am 28. Sept. 2021
Dear Dasha, We appreciate you staying with us at TownePlace Suites Alexandria and sharing your experience. Thank you for mentioning our clean and updated accommodations! We hope to see you again next time travel brings you to the area.

8/10 – Gut

Peter

Gut: Sauberkeit und Personal & Service
Clean and roomy.
Aufenthalt von 3 Nächten im September 2021
Antwort von Hotel Management am 28. Sept. 2021
Dear Peter, We appreciate you staying with us and taking the time to share your review. Thank you for mentioning our clean and roomy accommodations, and we hope to see you again!

8/10 – Gut

ALVARETTA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean
Aufenthalt von 2 Nächten im Februar 2021
Antwort von Hotel Management am 28. Sept. 2021
Dear Alvaretta, We appreciate you staying with us and mentioning our cleanliness. We hope to see you again next time you are in Alexandria.

10/10 – Hervorragend

Mary

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved my stay
Aufenthalt von 2 Nächten im August 2021
Antwort von Hotel Management am 28. Sept. 2021
Dear Mary, Thank you for staying at TownePlace Suites Alexandria and sharing your review!

10/10 – Hervorragend

Nathan

Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

uvette

Aufenthalt von 1 Nacht im August 2021

8/10 – Gut

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
*
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Hotel Management am 28. Sept. 2021
Dear Lisa, Thank you for staying with us and taking the time to share your rating!

10/10 – Hervorragend

Saira

Aufenthalt von 3 Nächten im Juli 2021

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
No hot water 😭 long day of driving. Advised by friends that Alexandria is not super safe. We ran got Schlotskys and ate in the room. Room size was excellent. Nice table. borrowed a game at front desk.
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Ben Martinez am 23. Juli 2021
Dear Anonymous, We are so happy to hear that you enjoyed our nice sized suite and table. Thank you for the nice comments about our hotel. We look forward ti having you back as our guest very soon.

10/10 – Hervorragend

J.J.

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Ben Martinez am 13. Juli 2021
Dear J.J., We appreciate the great ranking you gave us fir your visit to TownePlace Suites by Marriott Alexandria. We hope to have you back as our guest in the future.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2021
Antwort von Ben Martinez am 23. Juli 2021
Dear Anonymous, We are pleased to see that you had a great time at the TownePlace Suites. We look forward to having you back as our guest

6/10 – Okay

Amanda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Mediocre
There was nothing particularly wrong with this hotel but nothing great. Water pressure was low in the shower. Room keys didn't work on outside doors. Felt like overall cleanliness could have been improved.
Aufenthalt von 2 Nächten im Juli 2021
Antwort von Ben Martinez am 13. Juli 2021
Dear Amanda, Thank you for letting us know about the great time you had at TownePlace Suites by Marriott Alexandria. We appreciate you letting us know about the water pressure in the shower. Our Engineer takes care of these issues by changing the pressure balancing unit and shower head in the room during his inspections. We have also updated the locks on the outside doors to make sure they work properly. Thanks again for being our guest. we look forward to having you back soon.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Have stayed at cleaned and better Towne Suites
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Ben Martinez am 13. Juli 2021
Dear Anonymous, Thank you for letting us know about your visit at TownePlace Suites by Marriott Alexandria Louisiana. It is good to see that you had a great time with us. We look forward to having you back as our guest in the future.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Just ok. Paid $1000 for 6 nights. Facilities could’ve been better. There was NO BREAKFAST when majority hotels are providing proper hot breakfasts (I travel often). Couch was old. Soap bars were too small and with my 6 day stay, had to go back twice since management was pretty cheap here and would leave one bar at one time
Aufenthalt von 6 Nächten im Juni 2021
Antwort von Ben Martinez am 4. Juli 2021
Dear Anonymous, Thank you for your kind comments regarding your stay. I apologize for you not getting the amenities you need during your stay. We are in the process of serving our hot breakfast very soon. Please keep us in mind the next time you visit Alexandria. Sincerely,