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Bewertungen von Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

4 out of 5
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
Zona Costera K256, Akumal, QROO

Bewertungen

8,0

Sehr gut

1448 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
820 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 8 - Gut" "
397 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 6 - Okay" "
214 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
210 von insgesamt 3089 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Andreas

Gut: Personal & Service und Ausstattung
Sehr großes Hotel, Auswahl am Buffet sehr groß, Essen durchschnittlich. In den Restaurants war kaum eine Reservierung zu bekommen. Sehr freundliches und zuvorkommendes Personal. Alles in allem gutes Preis/Leistungsverhältnis.
Antwort von Assistant Manager am 9. Nov. 2022
Liebling Andreas,Vielen Dank für Ihr Feedback zu Ihrem letzten Aufenthalt im Grand Sirenis Riviera Maya Resort & Spa. Wir verpflichten uns, allen unseren Gästen das beste Erlebnis und den besten Service zu bieten. Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu geben, denn es ist unser Weg, jetzt die Bedeutung, die für uns unsere Gäste haben, gehört zu werden.Für uns ist es unsere Hauptaufgabe, dass alle unsere Gäste die erstaunlichste Erfahrung machen.Es ist eine Freude zu sehen, dass Sie einen wunderbaren Aufenthalt bei uns hatten!Wir hoffen wirklich, Sie wieder hier bei uns zu sehen, um einen weiteren fantastischen Urlaub zu verbringen.Mit freundlichen Grüßen,Monika GarcíaDirektionsassistent

10/10 – Hervorragend

Sebastian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schöne große Hotelanlage. Bietet für jeden was, große Auswahl an essen und trinken and den Bars. Nutzung der Spezial Restaurant ist kostenlos möglich.
Aufenthalt von 5 Nächten im September 2022
Antwort von Mónica Garcia - Assistant Manager am 29. Sept. 2022
Dear Sebastian,Thank you so much for your comments. I am so happy to know that you had an amazing experience at Grand Sirenis Riviera Maya. I really hope to welcome you back again very soon.Kind regards

6/10 – Okay

Mariachi

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Positiv: schöne große Anlage mit eigenem Strand, tolle Pools, die meisten Mitarbeiter sind sehr freundlich, große Anzahl an Restaurants und Bars, Zimmer sind auch für Familien groß genug Negativ: schlechter Service für ein 4-5 Sterne Hotel, z.B. 1 Stunde warten auf fehlende Handtücher im Zimmer 2 Tagen hintereinander; Essen in den Restaurants ist reichhaltig & vielfältig aber geschmacklich nicht authentisch, häufig werden Reste aufbereitet - auch die Themen-Restaurants sind nicht zu empfehlen besonders wenn man authentisch mexikanisches Essen sucht, die Getränke sind mindere bis mittlerer Qualität: es gab in 9 Tagen nur 1 lokales Bier (XX) und ein US-Bier, weder Corona, noch eines der anderen guten mexikanische Biere; auch die Spirituosen sind billige Versionen; Die Zimmer sind okay aber sehr hellhörig - wir waren im Erdgeschoss und man hört sehr laut die vorbeilaufende Gäste, die Elektro-Cars oder auch die Gäste im Nachbarzimmer bei allerlei Aktivitäten ;-); insgesamt scheinen zu wenige Mitarbeiter im Einsatz zu sein - viele Hotelmitarbeiter waren völlig überfordert (z.B. an den verschiedenen Bars); fehlendes Bewusstsein für "Gefahrensituationen" --> es gab oft große Pfützen auf glatten Wegen, die niemand ganz weg machte und wir rutschten mehrfach aus, einmal war der Boden voller Glas von einer Glasscheibe eines Treppengeländers - es gab erst keine Warnschilder und nach dem "sauber machen" blieben noch überall Glassplitter, Antigentest kostet $ 35,- = rip-off
Aufenthalt von 9 Nächten im Dezember 2021
Antwort von Hotel Management am 19. Jan. 2022
Liebe Mariachi, Vielen Dank für Ihre Kommentare zu Ihrem letzten Aufenthalt im Grand Sirenis Riviera Maya Resort & Spa. Wir sind bestrebt, allen unseren Gästen das beste Erlebnis und den besten Service zu bieten. Wir wissen es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu geben, denn auf diese Weise wissen wir, wie wichtig es für uns, unsere Gäste, ist, gehört zu werden. Ich kann in Ihrer Bewertung einige negative Punkte während Ihres Aufenthalts feststellen. Ich möchte mich für etwaige Unannehmlichkeiten entschuldigen, die Ihnen während Ihres Aufenthalts im Grand Sirenis Riviera Maya Resort & Spa entstanden sind. Alle Ihre Kommentare zu Essen, Reinigung und Wartung wurden berücksichtigt und an die entsprechenden Manager gesendet, um diese Situation in naher Zukunft zu vermeiden und natürlich unsere Dienstleistungen zu verbessern. Ich entschuldige mich für den Lärm außerhalb Ihres Zimmers, bitte lassen Sie es uns beim nächsten Mal wissen, damit wir Ihnen einen Zimmerwechsel anbieten können, oder schicken Sie zu unserer Sicherheitsabteilung, falls Sie jemand außerhalb Ihres Zimmers stört. Ich bin froh zu wissen, dass Sie trotz einiger kleiner Unannehmlichkeiten Ihren Aufenthalt hier genossen haben, wir hoffen wirklich, Sie wieder hier bei uns zu sehen, um einen weiteren fantastischen Urlaub zu verbringen. Mit freundlichen Grüße

10/10 – Hervorragend

Katharina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Können nichts beanstanden.Alle Reklamationen und Probleme wurden schnell und unkompliziert gelöst
Aufenthalt von 6 Nächten im Oktober 2021
Antwort von Mónica Garcia - Assistant Manager am 6. Nov. 2021
Dear Katharina, First of all, we want to thank you for taking the time to write this review. For Grand Sirenis Riviera Maya Resort & Spa, the principal objective is to get the full satisfaction from all our guests. We really appreciate to receive this review and read that you have the most amazing time here with us. We really grateful to read that you had an amazing experience at the resort. We really hope to see you again very soon in company of your loved ones to have another amazing time here with us. Kind Regards,

8/10 – Gut

Steffen

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir waren insgesamt 3 Wochen in diesem Hotel und sind insgesamt sehr zufrieden mit dem Aufenthalt. Nach unserer Ankunft wurden wir sehr freundlich begrüßt und in einem der vorderen Häuser untergebracht. Das Zimmer war sehr geräumig mit zwei großen Betten, einem großen Bad mit Badewanne und Dusche und einem kleinen Balkon. Die Zimmerausstattung ist nicht mehr die Neuste, aber man bemüht sich, diese gepflegt zu halten. Unsere erste Woche war nicht ganz so angenehm. Anscheinend hatte die Putzfrau Stress und hat uns an drei Tagen früh geweckt und wenn nicht sie, dann die anderen Hotelgäste, da die Zimmer ziemlich hellhörig sind. Nachdem wir dann Gäste unter uns hatten die bis nachts um 2 Musik laut gehört haben, habe ich mich an den Concierge gewandt und um ein anderes Zimmer gebeten. Das war überhaupt kein Problem. Man hat uns dann in einem der hinteren Häuser ein neues Zimmer gegeben. Dort war es zwar etwas weiter zum Pool und Restaurant, dafür aber ruhiger. Während wir einen tollen Ausflug gemacht haben, wurden uns die Koffer direkt ins neue Zimmer gebracht. Man hat sich zudem sehr bemüht und regelmäßig nachgefragt, ob alles in Ordnung ist oder wir etwas benötigen. Wir hatten auch das "Glück" einen Hurrikan erleben zu dürfen. Das Personal hat uns sehr gut darauf vorbereitet und alle möglichen Sicherheitsvorkehrungen getroffen und nach dem Sturm innerhalb kürzester Zeit alles wieder aufgeräumt und hergerichtet.
Aufenthalt von 23 Nächten im August 2021
Antwort von Mónica Garcia - Assistant Manager am 8. Sept. 2021
Dear Steffen, First of all, we want to thank you for taking the time to write this review. For Grand Sirenis Riviera Maya Resort & Spa, the principal objective is to get the full satisfaction from all our guests. We really appreciate to receive this review and read that you have the most amazing time here with us. our comments abou the incident with the noise in your room have been sent to the correspondent managers in order to improve our services. On the other hand, We really grateful to read that you had an amazing experience at the resort. Thank you for mention the preparation of hurricane and I really hope that you felt safe. We really hope to see you again very soon in company of your loved ones to have another amazing time here with us. Kind Regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was absolutely beautiful. Everything was clean, the wild animals are super cool. The staff is so friendly and gets you everything you need. Pools are nice, beach also (a lot of seagrass which is not their fault and they are working really hard to get rid of it). The buffet got a bit boring after two weeks but there are the themed restaurants that were nice. Steakhouse was the worst of them while the japanese is just perfect. The only little thing that could be better is administration, because the couldnt find our reservation when we got there, had to double pay and then try to get the money back fir two weeks (spent many hours at the reception), but staff was wery helpful. Also the reservation system for the restaurants didn't work. But it was a perfect experience in total. And there are covid tests on site for 35 dollars.
Aufenthalt von 14 Nächten im Juli 2021
Antwort von Grand Sirenis Response am 1. Aug. 2021
Dear Guest, First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. We really appreciate your feedback. All your comments have been taken in consideration by the involved managers in order to improve the service and avoid similar situations in the future. I am glad to read that in general you had a great experience with us. I hope it is not the last time we see you at the resort, and with great joy we are waiting for you very soon. Kind Regards, Monica Garcia Assistant Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 11 Nächten im Juni 2021
Antwort von Mónica Garcia - Assistant Manager am 16. Juli 2021
Dear Sir or Madam, Thank you so much for taking your value time to give us an ecellent score. I really hope that you enjoyed your vacation at Grand Sirenis Riviera Maya Resort & Spa and I really hope to welcome you back again very soon. Kind regards

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was excellent and a wonderful staff at the Grand Sirenis. The concierges at our building, Cristoffer and Diego. Ramon and Angel at the buffet restaurant, Miguel at the Italian restaurant were all great.
Aufenthalt von 8 Nächten im Mai 2024

8/10 – Gut

Renee, Dallas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Second time staying here, I wish it was disclosed during booking that half of the resort would be unavailable due to remodeling. Ceiling in bathroom began to leak on our last day.
Aufenthalt von 4 Nächten im Mai 2024

2/10 – Ungenügend

Stacy

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If I could give this place negative stars I would! I have no idea where to start. This has been the only resort I have been to where the staff wasn't accommodating, they weren't attentive, at every bar I went to there was only one person working it so it took forever to get a drink, then they were out of a bunch of stuff when you went to order, when you were sitting around the pool and beach there was no staff to come take orders so of course the bars were packed! My room was a mess, I had ants and roaches and I even called to inform the staff, and NOTHING was done about it I called the front desk, I called concierge, and cleaning service no one came to clean or even offer a different room, I was there with my 2 year old and I was afraid to sleep! The soaking tub was disgusting, and the shower was also disgusting. The AC in my room wasn't working and it was 90 degrees outside I also called to complain about that, and nothing was done or offered for that. Like I had stated before I went with my 2 year old and this place advertised on their website that kids pool area big splash pad and basically catered to kids, NONE OF THAT IS TRUE! The pool area was closed for construction, which wasn't mentioned on the website while booking this was the ONLY reason I booked this place.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Ella

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was majestic, beautiful, family friendly and the activities were exciting and fun
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Ashley

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Had a blast during our stay in May 2024. It was a quiet week, which allowed us to enjoy the resort in full. Loved the Beach, the nature all around and in the resort, the lazy river, the coffee and juice bars, and the taco bar! Our drinks were on point and we had a private dinner, which was amazing food and service. The bartenders were not always the friendless... and sometimes we had to wait for services- BUT our conceirge was amazing and super friendly /fun and helpful (shoutout to Issac!) The food at the buffet and a la carte's were okay overall. We did a spa afternoon and it was well worth it, and food was amazing there! The furniture and light fixtures are such a vibe- love the decor. I didnt love that they have dolphins... definitely did not support that My sister and I had a great time overall, and look forward to coming back to see the new changes and enjoying this unique resort!
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Adel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like everything in property
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Gisella

Gut: Personal & Service
Aufenthalt von 6 Nächten im März 2024

6/10 – Okay

Adalee

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung
No open dinner reservations
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Brandon

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 25. Mai 2024
Dear Brandon, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Jana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Grand Sirenis is a dream come true, and feels like home away from home. I am so glad we chose to stay at this resort. From the safety of the guests, to the access to shuttles and amenities, comfortability of the beds, great entertainment, ease of booking amazing excursions, friendly staff, bilingual ability, great drinks, even better food, etc. I was so sad to leave. Hoping to come back at the next available chance. We loved it, and highly recommend if you’re looking for your own dream come true in Mexico, you’ll book at this resort.
Antwort von Assistant Manager am 23. Mai 2024
Dear Jana, Thank you for your heartwarming feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. At our complex, we aim to create a home away from home experience for all our guests. We are thrilled to hear that you enjoyed every aspect of our services and we contributed to making your stay memorable. Your recommendation means the word to us. We cannot wait to welcome you back for another unforgettable stay filled with warmth and hospitality. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

elvira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Assistant Manager am 23. Mai 2024
Estimada Elvira, En primer lugar, estamos muy agradecidos de que hayas dedicado tiempo para enviarnos una calificación positiva. Para Grand Sirenis Riviera Maya Resort & Spa, es muy importante saber que nuestros huéspedes se van felices al final de sus vacaciones. Para nosotros, es de vital importancia recibir los comentarios, sugerencias, opiniones,de nuestros huéspedes ya que nos reflejan si nuestro objetivo principal que es la plena satisfacción del huésped, se está logrando, por la calificación de su reseña podemos notar que su estancia fue satisfactoria y estamos felices por ello. Una vez más, gracias por tu valiosa calificación. Esperamos recibirte pronto para otra estancia increíble.Saludos cordiales,Juan MaríAsistente de Dirección

6/10 – Okay

Eliezer

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Asistente de Dirección am 23. Mai 2024
Estimado Eliezer, Nos entristece saber que usted tuvo una experiencia menos satisfactoria durante su estadía en Grand Sirenis Riviera Maya Resort & Spa. Dado que no has proporcionado ningún comentario, nos resulta difícil abordar los problemas que encontró. Sin embargo, le agradeceríamos mucho si pudiera compartir más detalles sobre su estadía para que podamos investigar y trabajar para mejorar nuestros servicios. Su satisfacción es importante para nosotros y estamos comprometidos a hacer que su próxima visita sea más placentera. No dude en comunicarse con cualquier información adicional y gracias por tomarse el tiempo de compartir sus comentarios con nosotros.Atentamente, Juan Marí Asistente de Dirección

8/10 – Gut

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The jungle setting near the coast made it so relaxing. The food was great, even at the main buffet. Seaweed was a big problem on the beach.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 22. Mai 2024
Dear James, Thank you for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa.It is fantastic that you enjoyed our beautiful setting amidst the jungle near the coast, encountering a relaxing environment. We are delighted that our diverse culinary offerings service contributed to making your stay enjoyable. However, we apologize for the inconvenience caused by the presence of seaweed on our beach. We have a dedicated team that works diligently on a daily basis to keep our shores as clean as possible.We appreciate your visit and hope to welcome you back for another amazing experience soon.Warm regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Annette

Mit der Familie gereist
Gut: Ausstattung
All the staff was extremely kind and helpful
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Assistant Manager am 21. Mai 2024
Dear Annete, Thank you for sharing your positive feedback of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your complimentary comments on the kindness of our helpful staff. Rest assured that we will share your kind words with our entire team. Your feedback encourages us to continue providing top-notch service. We sincerely hope to have the pleasure of hosting you for another fantastic experience. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Andriy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good!!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Assistant Manager am 21. Mai 2024
Dear Andriy, Thank you for sharing your positive feedback of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you had a nice overall stay with us. We take pride in creating memorable experiences for all our guests. Your satisfaction is our greatest reward and nothing causes us more joy than knowing that we achieved that goal. We sincerely await your return for another enjoyable holiday. Best regards, Juan Marí Assistant Manager

8/10 – Gut

Alma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Asistente de Dirección am 21. Mai 2024
Estimada Alma, Qué emoción recibir su generosa calificación de 4 sobre su reciente experiencia en Grand Sirenis Riviera Maya Resort & Spa. Estamos encantados de que haya tenido una estancia excepcional Grand Sirenis Riviera Maya Resort & Spa. Su felicidad es nuestra recompensa y esperamos brindarle más experiencias inolvidables en el futuro.Atentamente, Juan Marí Asistente de Dirección

4/10 – Schlecht

Sandy

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Assistant Manager am 21. Mai 2024
Dear Sandy, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

4/10 – Schlecht

Scott

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
A/C completely inadequate as checked 3 different rooms, had maintenance come several times and could not cool the room to below 28 Degrees C! Lots of bugs in some rooms too. Talking with others, was a wide spread issue. Ran out of basic drink ingredients several times….no margaritas or Tequila on a resort beach in Mexico….really?! The restaurants were terrible but at least the buffet was actually quite good. The staff was excellent for the most part with the exception of a concierge named “Ice”, if you get her go to someone else!! Long story short, go elsewhere because you DO NOT get what you’ve paid for here!!
Aufenthalt von 10 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Scott, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are truly disappointed to hear that your experience fell short of your expectations. Your comments are incredibly important to us as they highlight areas where we can improve. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Rest assured, we are taking immediate steps to address the concerns you have raised to enhance our services. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Warm regards, Juan MaríAssistant Manager

8/10 – Gut

OLHA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s a secluded area where you can be in peace and quiet but we were disappointed with the beach, which is very small and rocky and maintained poorly. The beach lounges are old, and damaged
Aufenthalt von 12 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear OLHA, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that we found our hotel to be a peaceful property. However, we sincerely apologize for the inconveniences caused by the beach condition and size. While we cannot modify all aspects of its state we are committed to addressing its maintenance. We hope to have the pleasure of welcoming you back for another even more improved stay in the future.Warm regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Ryan B

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service. The staff is very friendly and extremely attentive. The property is very nice! Highly recommend
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Ryan B, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you had a great holiday at our resort and enjoyed our services. We strive to provide a memorable experience for all our guests, and it is always rewarding to know when we have succeeded. Your recommendation means the world to us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards, Juan Marí Assistant Manager

6/10 – Okay

Michelle, burnsville

Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
Property is doing upgrades. It needs updates. 1/2 was closed down. Rooms are old. Staff is ok. Not like at 4 or 5 star resorts. Resteraunts are not air-conditioned. They are too hot! Cant enjoy meal. Beach area and pool area not kept clean by staff on regular basis. Food and leftover trash left out too long. It is a nice stay but just seems like a 3 star. Have stayed at many 4 and 5 star resorts and they just didnt make us feel like we were there.Food is ok.Unless you are a member, you dont really feel like you get special treatment. Dolphin show is a treat. The spa was ok but they booked us incorrectly and scolded us like we had done something wrong. It was ok for the money we paid but we probably wont return.They have a lot of work to do to elevate their status to 4 or 5 star starting with their staff threating their guests as valued patrons.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Michelle, Thank you for sharing your feedback about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We apologize for the numerous issues you encountered during your holiday. Your comments are valuable, and we will address these concerns with our correspondent department promptly to enhance our guests' experience. We appreciate your understanding and we hope to welcome you back for an improved stay in the future. Kind regards, Juan Marí Assistant Manager

2/10 – Ungenügend

Fabiola Ahumada

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
It was terrible
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Fabiola, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We noticed your previous review and we sincerely apologize again for the inconvenience you experienced during this period, and rest assured that a thorough investigation is underway on the issues you pointed out. We hope you will reconsider returning to our property for a more improved experience.Kind regards, Juan Marí Assistant Manager

2/10 – Ungenügend

Fabiola Ahumada

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
It was a really bad experience, we will never be back there. My daughter was harassed by one of the employees. The employees in the golf car that bring you to your room NEVER want to pick us up. I reserved 3 rooms for my family in Mexico and the treatment was horrible. But not all the employees where like that. Kids Club where awesome. The food is very basic for the rate of this hotel.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Fabiola, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience your daughter experienced during this period, and rest assured that this feedback has been noted by us for a thorough investigation and proper follow-up. We hope you will reconsider returning to our property for a better experience.Kind regards, Juan Marí Assistant Manager

8/10 – Gut

Shae

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Assistant Manager am 20. Mai 2024
Dear Shae, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards, Juan MaríAssistant Manager

8/10 – Gut

Kimberly, North York

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Entertainment excellent
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Kimberly, Thank you for sharing your generous 4 score and your positive brief review of your experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that our entertainment was the highlight of your stay and we take pride in providing fun-filled activities for all our guests. We highly appreciate your kind words and we eagerly await your return for another enjoyable experience. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Shonna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place with so much to do.
Aufenthalt von 10 Nächten im Mai 2024
Antwort von Assistant Manager am 20. Mai 2024
Dear Shonna, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you found a plethora of exciting activities on-site. We strive to provide a memorable experience for all our guests, and it is always rewarding to know when we have succeeded. Your review is invaluable and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards, Juan Marí Assistant Manager

8/10 – Gut

Dmitry

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Loved my stay, usually do not write reviews but decided to leave a mark this time. Service - great, special thanks to Ivan and Carolina for accommodating my requests. Wi-fi - great, available across the whole property. Food - usual mexican one, always smth to find. Beach and areas - well maintained. The issue in this hotel is with A/Cs. They are so dated that never work, neither in rooms nor in common areas, you can not hide from the heat. Buildings have 3 levels, ground floors have AC working but the rooms have crazy smell of mold, we had to change it, with Ivan’s ( blond guy at the front desk, very nice to chat with and always eager to help or improve customer experience, THANKS A TON!)help moved to the 3rd floor which is much drier but A/C works very poorly, so, the nights were sweaty in unpleasant way. On the good side, the hotel does go through renovation, as concludes , should get a perfect score from me.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Assistant Manager am 17. Mai 2024
Dear Dmitry, We are immensely grateful for your review on your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are glad to hear that you enjoyed your stay overall. However, we regret to hear about the challenges you encountered with the nonworking A/Cs and the unpleasant odor of mold in your room. We sincerely apologize for the inconvenience caused by these issues and we assure you that our maintenance and housekeeping department is actively working to address them. On the other hand, we are delighted to know that our services, culinary experiences and beach were the highlights of your experience. We also appreciate your recognition of Ivan and Carolina's outstanding assistance. Finally, we sincerely hope to have the pleasure of hosting you again for an even more enhanced stay in the future. Best regards, Juan Marí Assistant Manager

2/10 – Ungenügend

Michael

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
1. Staff was completely dishonest its feels like its there way of doing business. A. when checking in they told me my room was not ready and it was 4pm and so they got me to another room that was more away from the beach only to later learn that the room i paid for was already taken. B. The planner i used (theres 1 for every hotel building) her nickname was (ice) would tell me the 100$ coupon can be used for anything including going to a theme park by the hotel. That was untrue, its only for the spa. 2.The whole resort would not use there A/C! A. That includes your Room!! It berly works and i even moved to another room incase if that room was bad, but no theyre the same B. The buffet room was super hot and when i ask they would always say its not working. C. My wife and i would be hot the whole time in areas inside resort. 3.Food was pretty lame A. Most of the food is cheap, only time its decent is when u got a dinner scheduled( which is hard gettingscheduled) B. They have lots of the same food everywhere. 4.Rooms are low tier A. The 2 rooms i had didnt have good AC, we where sweating in our sleep. B. The fan is installed away from the bed. Had to sleep on the couch C.the jacuzzi would not hold water D. You can hear everything outside the door.(very possibly they can hear you inside too.) I would not recommend at all unless you got a really good deal. I did enjoy the unlimited alcohol but thats all resorts Regards Michael (Texas building fire alarm inspector)
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 16. Mai 2024
Dear MichaelThank you for sharing your detailed review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa with us. We have already finished reading your feedback and we duly noted each issue you raised. Rest assured that our management team is actively addressing the drawbacks you pointed out. This is not the impression we would like to convey to our guests and we will work on improvements promptly. We sincerely hope to have the pleasure of welcoming you back and show you how amazing Grand Sirenis is. Best regards, Juan Marí Assistant Manager

6/10 – Okay

Orrie Matthew, Penfield

Mit der Familie gereist
Gut: Ausstattung
It’s a large beautiful place with lots to offer. Unfortunately the lack of trolleys to help people get around was of concern. They had vip trolleys empty and would still not let you catch a ride even though they were heading the direction needed. Wasting time and resources while hurting guest experience. The lack of working AC in rooms was also unacceptable. We shouldn’t have to sweat at night trying to sleep. Food was fine. Dining was fine. It’s a large place and if you have anyone going with you who may have trouble walking miles and miles a day to get from various points throughout resort do not go. There are no trolleys to pick you up.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Assistant Manager am 16. Mai 2024
Dear Orrie Mattew, We are grateful for your feedback for your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found a plethora of exciting activities on-site. However, we apologize for the inconveniences you experienced during your stay. Rest assured that we will immediately forward this information to the proper manager in order to be addressed accordingly. We highly appreciate your compliments of the beauty of the resort and our culinary experiences. We sincerely hope to welcome you back for an even improved experience that exceeds you experience in every of our services. Best regards, Juan Marí Assistant Manager

8/10 – Gut

Gordon

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Great room but lack of shuttle service for regular guests Pushing VIP sales and catering to them more than regular quests.
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Assistant Manager am 16. Mai 2024
Dear Gordon, Thank you for sharing your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know our rooms left a positive impression on you. However, we noticed that we did not surpass all of your expectations and we apologize for any inconvenience you encountered during your stay. Rest assured that we will immediately share your remarks to the proper managers for proper follow-up. Despite the challenges you experienced, we hope to have the opportunity to welcome you back for another even more enhanced holiday. Best regards, Juan Marí Assistant Manager

8/10 – Gut

Scott

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice
Aufenthalt von 7 Nächten im April 2024
Antwort von Assistant Manager am 16. Mai 2024
Dear Scott, Thank you for your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority and nothing makes us happier than knowing that we succeeded in creating an enjoyable experience for you. We eagerly await your return for another fantastic experience. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Keely Nicole

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The best buffet food I have ever had at an all-inclusive. The staff was so friendly, our favourite bartender was Angel at the Sky Bar!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Assistant Manager am 16. Mai 2024
Dear Keely Nicole, We are grateful for your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to know that our dining experiences at the buffet left a lasting positive impression on you. We highly appreciate your compliments of our friendly staff, particularly Angel at the Sky Bar. We will share your kind words with him and the entire team. Your satisfaction is our top priority and we are glad that we succeeded in providing a pleasant experience for you. We sincerely hope to have the honor of hosting you on your next holiday. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Justin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had an amazing stay best buffet food I’ve had at a resort no real complaints at all
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Assistant Manager am 15. Mai 2024
Dear Justin, We are grateful for your glowing review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are overjoyed to hear that you spent an amazing stay with us and that you found our buffet dining experience top-notch. Creating memorable holidays for all our guests is our top priority and we take pride in achieving this goal. We highly appreciate your compliments and we hope to have the honor of hosting you for another memorable experience. Best regards, Juan Marí Assistant Manager

8/10 – Gut

Alaor

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Not enough bathrooms around the facility and the night time events felt short. Please put AC in the bathrooms! The staff were phenomenal!! The place is gorgeous and family friendly
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 14. Mai 2024
Dear Alaor, Thank you for sharing your generous 4 rating and your honest review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your compliments on our hotel. However, we sincerely apologize for the discomfort caused by the shortcomings you experienced and we assure you that we will forward this information to the relevant managers for a proper follow-up. On the other hand, we are thrilled to hear that the staff left a positive impression on you. Ensuring a family-friendly environment is what we aim for and we are delighted to know that we provided that to you. We sincerely hope to have the pleasure of hosting you for an even much-improved stay. Best regards, Juan Marí Assistant Manager

8/10 – Gut

Katie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a really fun family trip here. The pool activities and entertainment was a little too noisy for our liking but we found lots of other quiet pools and beach places. The taco bar and the coffee shop were our favorites. Omg the rock show cover band was awesomely entertaining. Food was OK, lots to choose from but not really gourmet. The staff was so kind and accommodating. One strange thing my husband accidentally left his passport in the safe. It was awful. We got to the airport and called the hotel multiple times and they insisted it wasn't there...until our last ditch effort- we canceled our flights and called them one last time the next day. They had it! Why didn't they call us?? So strange. We got an extended vacation in Cancun and a good scare. If you lose something be persistent and speak with the lost and found staff I guess. The resort is also a bit of a drive from Cancun....and the road there is sporty! Overall great family fun to be had and we felt very safe and pampered. The ocean views were extraordinary.
Aufenthalt von 6 Nächten im April 2024
Antwort von Assistant Manager am 14. Mai 2024
Dear Katie, We are grateful for your review of your exciting family trip at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your comments on the enjoyable aspects of your stay. On the other hand, we sincerely apologize for the inconvenience you experienced regarding your husband's misplaced passport during your recent stay with us. Our team deeply regrets any distress this situation caused. Despite the inconveniences faced, we are pleased to know that you had a great family holiday and we eagerly await your return for an even stress-free stay.Best regards, Juan Marí Assistant Manager

8/10 – Gut

Heather

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was a nice resort will be better when area that is under construction is complete
Aufenthalt von 3 Nächten im April 2024
Antwort von Assistant Manager am 13. Mai 2024
Dear Heather, We are grateful for your generous 4 rating and your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort nice despite being under renovations. We highly appreciate your patience and understanding in this regard. We sincerely hope to have the pleasure of hosting you once our reconstructions are finished. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Spring Dawn

Mit der Familie gereist
Gut: Ausstattung
Everything was amazing
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Assistant Manager am 13. Mai 2024
Dear Spring Dawn, Thank you for sharing your positive review on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We take pride in delivering outstanding service and greatly appreciate your kind words. We cannot wait to have you back again soon! Warm regards, Juan MaríAssistant Manager

10/10 – Hervorragend

Maximus Nicholas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the resort you need to go to. I will definitely revisit many times. Never found a place with great food, great views, great staff and new renos. Allan at the front desk made everything super smooth and effortless.
Antwort von Assistant Manager am 11. Mai 2024
Dear Maximus Nicholas, Thank you for choosing our hotel and for sharing your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you found our complex cozy and that you thoroughly enjoyed our delectable culinary offerings and appreciated the great staff and ongoing renovations. Your recognition of Allan's commitment to providing smooth experiences at the front desk is greatly valued. Rest assured that we will pass along your praise to him. We look forward to hosting you soon for another fantastic holiday. Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Amina-Ahmed

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Entire staff was so helpful and kind. Every activity was so well done; cheers to everyone there! Thank you Alan, Christoper and every single one of our shuttles drivers!! We had an amazing time!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 9. Mai 2024
Dear Amina-Ahmed, Thank you for sharing with us your amazing experience at Grand Sirenis Riviera Maya Resort & Spa. It warms our hearts to know that you found our staff helpful and kind. We also highly appreciate your praise of Christopher's outstanding service and our shuttle driver's commitment to providing attentive assistance. We are overjoyed to hear about your amazing holiday and we hope to have the pleasure of welcoming you soon! Best regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Joseph L

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property,,,
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Assistant Manager am 9. Mai 2024
Dear Joseph, Thank you for your feedback regarding your stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to know that you found our resort to be a good spot.Your kind words, mean a lot to us. We hope to have the pleasure of welcoming you back for another enjoyable experience. Warm regards, Juan Marí Assistant Manager

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a lovely resort - was with my family - all ages, and we all had a wonderful time
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Assistant Manager am 9. Mai 2024
Dear Nancy, Thank you for sharing your positive experience with us at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our all-inclusive resort and we are delighted to know that your whole family had a fantastic holiday. We sincerely hope to welcome you back soon! Best regards, Juan Marí Assistant Manager

6/10 – Okay

Liannis

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
The property is being remodeled so the noise should not be taken into account much but: During the stay the air conditioning was either damaged or very old which caused long hot nights, the second night around 2am due to the heat already mentioned I decided to take a shower and there was no water either, oh not to mention that a couple of times they cut the electricity (short term). On the other hand, there are quite a few food options which I consider very good. Finally, the concierge invites us to visit the other part of the hotel that is growing, which we found interesting since we could see if it would be worth returning in the future and guess what: a whole morning with the staff of the supposed area VIP trying to sell me a membership to make me a member of their club (not interested in the absolute) and about two hours later, already somewhat angry at the insistence, I reiterated that I am not interested and of course they did not like this answer and they left me march no longer with the kind attitude they initially had when they thought he would be easy prey. An unforgettable vacation lol, every day thinking what will happen next??
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Assistant Manager am 8. Mai 2024
Dear Liannis, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you as we understand how frustrating these challenges may have been and this is certainly not the impression we would like to convey to our guests and is not representative of our standards. Please, rest assured that we have already forwarded this information to the proper managers so we prevent these issues from happening in the future. We hope you will reconsider returning to our property for a better experience.Kind regards,Juan Marí Assistant Manager

4/10 – Schlecht

Raul

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The building is non functional. Bad Air conditioner, shower didn't work well, went out of water, the employees were so nice, but the hotel was not ok. They said it was because they are remodeling the building but i think it has nothing with that.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Assistant Manager am 7. Mai 2024
Dear Raul, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced with the condition of the building during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience. Kind regards, Juan Marí Assistant Manager