3 Außenpools, Sonnenschirme, Liegestühle

Bewertungen von Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Bewertungen

8,4

Sehr gut

757 von insgesamt 1382 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
316 von insgesamt 1382 Gästebewertungen haben eine Bewertung von 8 - Gut" "
154 von insgesamt 1382 Gästebewertungen haben eine Bewertung von 6 - Okay" "
75 von insgesamt 1382 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
80 von insgesamt 1382 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Zvonimir

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr tolles Hotel! Kann ich nur jedem empfehlen. Sauberkeit, tolles Essen, Strand in der Nähe, tolle Aktivitäten zum unternehmen.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von onlinereputationbptul am 11. Jan. 2024
Dear guest,Thank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Receive our warmest regards,Arnold Domínguez

10/10 – Hervorragend

Patricia

Gut: Personal & Service und Zustand der Unterkunft
This place is amazing. The room we had was moldy but regardless we had an amazing stay and the staff here is the best!!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Online Reputation am 25. Okt. 2023
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

2/10 – Ungenügend

Delia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Online Reputation am 16. Okt. 2023
Dear Guest,We appreciate you choosing our resort for your holidays.We would have liked to know your comments through this important medium.Kind regards!

10/10 – Hervorragend

Daniella

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes, renoviertes, sauberes Hotel! Essen gut , Angstellte sehr freundlich & bemüht!
Aufenthalt von 7 Nächten im April 2023
Antwort von Online Reputation am 14. Apr. 2023
Lieber Gast, Wir freuen uns zu lesen, dass Sie einen schönen Urlaub bei uns hatten und all unsere Dienstleistungen genießen konnten. Mit freundlichen Grüße!!!

8/10 – Gut

Florian

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Windsurfen und Surfen war im Subaquatic center nicht angeboten, wie es aber beworben wurde. Die Öffnungszeiten der Angebote war sehr beschränkt. Beim Essen könnte man mehr auf Qualität anstatt Quantität setzen. Insgesamt ist es eine moderne Unterkunft mit schönen Pools, schönen Zimmern und einigen Aktivitäten.
Aufenthalt von 9 Nächten im März 2023
Antwort von Online Reputation am 10. Apr. 2023
Sehr geehrter Gast, wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre Kommentare zu Ihrem Aufenthalt bei uns abzugeben. Mit freundlichen Grüße.

10/10 – Hervorragend

Pepa Jekova

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super für Familien mit Kinder
Antwort von Online Reputation am 2. Nov. 2022
Dear Guest:We are happy to know that you completely enjoyed your holidays at the resort.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Irma RamosBahia Principe Grand Tulum.

10/10 – Hervorragend

Margit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war echt ein toller Aufenthalt! Essen top!
Aufenthalt von 7 Nächten im Oktober 2021
Antwort von Online Reputation am 1. Nov. 2021
Dear Guest: On behalf of our team we thank you for taking the time to put together your vacation experience at Bahia Principe Grand Tulum It is rewarding for us to know that you spent a wonderful holiday. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this very nice experience! Best regards, Irma Ramos Bahia Principe Grand Tulum

8/10 – Gut

Valentin

Aufenthalt von 15 Nächten im August 2021
Antwort von Online Reputation am 18. Sept. 2021
Estimado Huésped, Muchas gracias por su valoración y calificación, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Irma Ramos Bahia Principe Grand Tulum

2/10 – Ungenügend

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Ive never stayed at a resort where the staff made me feel like a burden. Most of the resort staff are rude and it feels as though they do not enjoy working there. The al a carte dinners were not very good. Most of the food was cold and it felt like the same food you would find at the buffet. They limit their al a carte reservations to only a few per day for their guests. What is truly pathetic is the resturants are 1/4 full when you are dining there. The buffet food was average at best. There was not a single thing i can say stood out to me as impressive. For the price one pays to stay at this resort. Its definitely not worth it. I will not be returing to this property or any others under bahia principal bannor. I was unaware this resort is a Timeshare. Less than 24 hours into check in they lied to us about providing a tour of the property to show us around and what they have to offer. Then they put us in a very low pressure sales pitch to spend 35k for 210 days of vacation. I would never buy a timeshare from bahia especially they way their sales person presentation was done. Both the sales person and the closer were below average in their sales pitch. Zero substance. After staying at the property i would definitely never buy into the bahia brand. Imagine a customer spending 2 nights away from your resort during our 7 night stay. Which is exactly what we did. Spent one night in isla mujeres and then basically checked out a day early to stay in cozumel.
Aufenthalt von 7 Nächten im Mai 2024

8/10 – Gut

Rahul

Gut: Sauberkeit und Personal & Service
Rooms definitely need renovation. Thali restaurant was a disappointment
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Alexandre Volney

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Online Reputation am 27. Mai 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

10/10 – Hervorragend

Veronica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very fun and the entertainment was great!
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

zygmunt

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We like everything,staff and service excellence.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Online Reputation am 24. Mai 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 – Gut

Yarelis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didn't like that when something was needed in the room, for example shower gel or shampoo you had to call more than once because it wouldn't arrive. Sometimes towels were not left in the room or blowdryer. We didn't enjoy Tequila Restaurant. The rest was excellent.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Online Reputation am 24. Mai 2024
Dear guestThank you for your feedback. We apologize for the inconvenience you experienced with the room amenities and the service at Tequila Restaurant. Your comments are valuable to us, and we will address these issues to improve our service. We're glad to hear that the rest of your stay was excellent, and we hope to welcome you back in the future.Best regards!

8/10 – Gut

Angelique

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This resort is very family friendly, which I liked. If you’re looking to party as an adult maybe look elsewhere. This being my 1st all inclusive it was a good experience and worth the price for myself and another adult. The reason for 4/5 is b/c I wouldn’t consider it luxury- it’s not the Ritz BUT it’s comfortable, clean and safe. Food options were okay, their Brazilian steak house was probably the best on site restaurant. Beach wasn’t really for swimming, but was perfect for sun bathing. The staff were all super friendly and helpful. The tours booked via hotel made life really easy. I would go back with my family as I saw tons of activities for kiddos.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Online Reputation am 23. Mai 2024
Dear guest,Thank you for your thoughtful review and for choosing our resort for your first all-inclusive experience! We’re delighted that you found our resort to be family-friendly and appreciated our staff's friendliness and helpfulness. Your feedback on the dining options and the beach is valuable, and we’re glad you enjoyed the Brazilian steakhouse. We look forward to welcoming you and your family back for more memorable activities and relaxation!

10/10 – Hervorragend

CATHY, Everett

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The music could use some improvement too many Spanish songs.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Online Reputation am 23. Mai 2024
Thank you for your feedback! We're glad you shared your thoughts on the music selection. We’ll work on diversifying our playlist to include a wider variety of genres. We hope to enhance your experience during your next stay with us!

6/10 – Okay

Qureshi Hamza

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Online Reputation am 22. Mai 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

6/10 – Okay

Syed Murtaza

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Although the resort is well maintained and food is good, having no AC in the resort makes it a 3 star experience. Unfortunately I would not come back because of this.
Antwort von Online Reputation am 21. Mai 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 – Hervorragend

Leen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the entertainment team and the cleanliness of the resort
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Online Reputation am 21. Mai 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 – Hervorragend

Mirko

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
lots of fun , great service, very friendly but professional, goo food, room, entertainment, breakfast, and the only thing I need to mention was the drinks at the pool were a little weak, but in the heat and all day , maybe that is a good thing.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Online Reputation am 19. Mai 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 – Gut

Sonia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
El lugar es bonito pero para ser un concepto de all inclusive nos pareció que le hace falta mucho por ofrecer en tema de servicio del personal (nadie te atiende y si te atiende no es con la mejor actitud). Las distancias son muy largas, dependes de un transporte que te lleva a los otros lobbys si es que reservaste en algún restaurante de especialidad o hay algún evento especial. Nos quedamos en Grand Tulum y es muy bonito, la suite muy cómoda, pero de nuevo el servicio: no tienen room service, sólo tienen un restaurante buffet con horarios nuy restringidos así que por las tardes dependes de la comida rápida que ofrecen en el bar y eso puede cansar también (además de que tienes que caminar mucho para ir por comida) en general es bonito pero es MUY CANSADO ya que estar esperando por los carritos es muy tardado también y a veces van muy llenos así que tienes que esperar de nuevo u optar por caminar. Si eres alguien que disfruta mucho caminar entonces está bien, nosotros íbamos con niñas pequeñas así que hubiéramos preferido otra dinámica. Las albercas de juegos y el kids club excelente.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Online Reputation am 16. Mai 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya

4/10 – Schlecht

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We didn’t receive any VIP or anything at all and it was our anniversary and 3 times when to the guest services to tell them to do something for my wife in the room and they didn’t and I even had to ask to clean the room
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Online Reputation am 15. Mai 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us.. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Kind regards!

8/10 – Gut

Jacqueline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was quite pleasant. I enjoyed the beach as well as the activities.
Aufenthalt von 7 Nächten im April 2024
Antwort von Online Reputation am 14. Mai 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 – Okay

Marcin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Online Reputation am 15. Mai 2024
Dear guest,We appreciate you choosing our resort for your holidays.We would have liked to know your comments through this important mediumWe hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards

8/10 – Gut

Nina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
No Ac in restaurants, no cafe and pastries area. Only coffee in the Lobby from a machine. No room service.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Online Reputation am 13. Mai 2024
Dear guest, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 – Okay

Linda

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit
There is only Ac in the room, too hot in the dining areas. Service was great in restaurants and buffet. Service at pool bars are slow.
Antwort von Online Reputation am 13. Mai 2024
Dear guest, all comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Thank you and kind regards!

4/10 – Schlecht

Jason

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
No air condition, had to wait a long time at the swim up bar, no room service
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Online Reputation am 13. Mai 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 – Hervorragend

Mariusz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von onlinereputationbptul am 11. Mai 2024
Dear MariuszThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

6/10 – Okay

Divyesh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Average stay. Check in staff and customer service training could be better. Language barrier seems to be a predominant issue. kitchen serving staff is great, relatively more options for vegetarians. It looks like the property has given a great platform for Indian food for the buffet although it’s executed poorly. Probably one of the worst Indian food we have had in a resort like this. Nans are as brittle as crackers and Bhatura are thicker than pizza crust. Curries were served cold on the buffet table, most curries tasted the same. I don’t believe the chef is trained properly. Another setback was to find out dining in restaurants aren’t included for each day of your stay, it’s half the number of days. In our case we stayed 5 nights and got to pick the restaurant 2 days- that’s included. Any more reservations will cost you money.
Aufenthalt von 5 Nächten im April 2024
Antwort von onlinereputationbptul am 11. Mai 2024
Dear DivyesheAll comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again.Kind regards! Arnold Domínguez

8/10 – Gut

Priscila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Un hotel muy bonito, recomendado!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von onlinereputationbptul am 9. Mai 2024
Estimada Priscila,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional.Saludos cordiales,Arnold Domínguez

10/10 – Hervorragend

fernando

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lo que no me gusto es poca Opciones en el buffet , solo habia un cantinero el la picina
Aufenthalt von 3 Nächten im Mai 2024
Antwort von onlinereputationbptul am 8. Mai 2024
Estimado Fernando,Le agradecemos mucho que se haya tomado el tiempo de manifestar su opinión sobre su estancia en el hotel.Sus comentarios son de suma importancia para nosotros y para ayudarnos a continuar mejorando.Gracias por ser parte de nosotros y esperamos nos dé la oportunidad de recibirle de nuevo.Saludos cordiales,Arnold Domínguez

10/10 – Hervorragend

Catherine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The dinning areas were very hot, even the a la cartes with closed doors there seemed to very little air conditioning. Eric and Dominico from the activities were so much fun and they did an amazing job of engaging everyone. I love the big bottles of shampoo, conditioner and body wash. An amazing thing to add would be body moisturizer in the same format.
Aufenthalt von 6 Nächten im April 2024
Antwort von onlinereputationbptul am 8. Mai 2024
Dear CatherineThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 – Hervorragend

Trina

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a great resort. Lots of options for food and Al la carte restaurants. The buffet also had lots of options including vegan and gluten free food. The staff was really friendly and there were lots of activities on the resort. The entertainment was also very good. The beach was nice but a little rocky and we were there during the time when there was a lot of seaweed which they did a good job removing as best they could each day. There was also a great little market but it was a bit expensive. We had a great stay!
Aufenthalt von 6 Nächten im April 2024
Antwort von onlinereputationbptul am 7. Mai 2024
Dear Trina,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants, the beach, the personal attention our colleagues offer and more!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Best regards from Mexico,Arnold Domínguez

10/10 – Hervorragend

Adrienne, Mississauga

Aufenthalt von 7 Nächten im April 2024
Antwort von Online Reputation am 27. Mai 2024
Dear guest,We are looking forward to your next visit to spend here another memorable holiday.Best regards

10/10 – Hervorragend

Bernardo Alvarez

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience! Wonderful treat by the staff and good quality amenities around the property
Aufenthalt von 4 Nächten im Mai 2024
Antwort von onlinereputationbptul am 7. Mai 2024
Dear BernardoThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

8/10 – Gut

Eduardo

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von onlinereputationbptul am 8. Mai 2024
Estimado EsduardoMuchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional. Saludos cordiales,Arnold Domínguez

10/10 – Hervorragend

Shachi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great..
Aufenthalt von 5 Nächten im April 2024
Antwort von onlinereputationbptul am 7. Mai 2024
Dear ShachiThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Gut

Oralie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was very nice
Aufenthalt von 9 Nächten im April 2024

8/10 – Gut

Rohit

Aufenthalt von 3 Nächten im April 2024
Antwort von Online Reputation am 27. Mai 2024
Dear guest,We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards

10/10 – Hervorragend

Scott Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024

4/10 – Schlecht

Simon

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Disappointing
Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

Aracelly Majluf

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We spent one week at this resort and can’t say enough good things about it! We were hesitant bc of some of the negative reviews but I honestly didn’t experience anything bad while staying here. The staff is amazing, the food is great, lots of things to do, etc. 10/10 recommend!!!
Aufenthalt von 7 Nächten im April 2024

8/10 – Gut

Alexander

Aufenthalt von 5 Nächten im März 2024
Antwort von Online Reputation am 22. Mai 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

8/10 – Gut

Lucette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was nice. It was hard to get into the specialty restaurants. They were all booked. Taking back the bird and animal running in the buffet cast. The gym was under construction. Other than that hotel was very nice people nice. The food was good. I wish I had known you can go to the other restaurants in the other properties before the end of my trip. I did not get that information upon check in. Yeah
Aufenthalt von 6 Nächten im April 2024
Antwort von Online Reputation am 3. Mai 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 – Gut

Maria, Yonkers

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you are looking to be secluded, then this is the place for you. It is a very nice, large property and I love the fact that you can move between their sister resorts. But honestly, if it wasn’t for that, I am not sure if I would have enjoyed it here as much.
Aufenthalt von 7 Nächten im April 2024
Antwort von Online Reputation am 2. Mai 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 – Gut

Dayana Maria

Aufenthalt von 4 Nächten im April 2024
Antwort von Online Reputation am 21. Mai 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 – Gut

kevin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bahia Principe Grand Tulum was a beautiful resort to stay, we upgraded our room and the only issue was we couldnt use the jet tub since the drain plug wasnt working and a door issue which they fixed promptly. It is a very large resort so any room requests such as towels, water typically didnt happen when requested. Besides that the resort itself was fantastic, the kids club must have been great since our kids didnt want to leave. A few people that stood out to make our experience that much better was Yoda part of the entertainment team and Hugo from the Tequila Mexican restaurant.
Aufenthalt von 6 Nächten im April 2024
Antwort von Online Reputation am 2. Mai 2024
Dear Guest:We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 – Hervorragend

Daniela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lugar tranquilo, ameno, la comida muy bien, servicio y trato amable
Aufenthalt von 3 Nächten im April 2024
Antwort von Online Reputation am 2. Mai 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya,

2/10 – Ungenügend

Zulyanette

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
El servicio al cliente fue pésimo.
Aufenthalt von 5 Nächten im April 2024
Antwort von Online Reputation am 2. Mai 2024
Estimado huésped: En primer lugar, me gustaría agradecerle sus comentarios detallados sobre su reciente estadía en nuestro complejo hotelero. Es una pena que no hayamos superado sus expectativas. Esperamos tener la oportunidad de cambiar tu percepción en el futuro. ¡¡¡Saludos !!!