Basierend auf 51 geprüften Bewertungen
4,7 Sauberkeit der Zimmer
4,8 Service
4,5 Komfort der Zimmer
4,7 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 22.03.2024
Kommentar von Hotelmanagement
14.04.2024 von Ben Thanh Xin Chao Melanie, Hotelmanagement
Ben Thanh Xin Chao Melanie,Thank you very much for your kind review of our hotel. We're honoured to hear that you enjoyed a pleasant stay with us and that our services lived up to your expectation. Our colleagues are working hard every day to consistently provide the highest level of services and facilities to our guests.We thank you again for visiting us and wish to welcome you back again when your travels bring you back to this lively city.Best regards,Huu Pham (Mr.)Front Office Manager
von einem verifizierten Reisenden
Veröffentlicht am 13.12.2023 auf Hotels
Kommentar von Hotelmanagement
15.12.2023 von Ben Thanh Xin Chao Christian, Hotelmanagement
Ben Thanh Xin Chao Christian,Thank you very much for taking the time to share your wonderful experience at our hotel. We are thrilled to read your glowing review and are delighted to hear that you found our property to be exceptional. It is heartwarming to know that our dedicated team members left such a positive impression on you. Once again, we thank you for visiting us and look forward to welcoming you back soon to this lively city. Kind regards, Huu Pham (Mr.) Front Office Manager
von einem verifizierten Reisenden
Veröffentlicht am 16.11.2023
The hotel is amazing and new. We had honeymoon and the hotel prepared for us flowers and bottle of wine as a complement which was very nice. Also the hotel offers amazing breakfast and afternoon tea with the great selection of sweets and snacks. We really enjoyed our stay and if we come back to Ho Chi Minh we will not even consider other options but Silverland.
Kommentar von Hotelmanagement
18.11.2023 von Ben Thanh Xin Chao Olena, Hotelmanagement
Ben Thanh Xin Chao Olena, Thank you very much for your kind review of our hotel. We're delighted that you had a comfortable and enjoyable stay, and we truly appreciate your high recommendation. It's wonderful to know that you enjoy our dinning offers as well as the warm hospitality service of our associates. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover this focus is noticed. Once again, thank you for visiting us and we look forward to welcoming you back soon for another memorable stay in this lively city. Best regards, Huu Pham (Mr.) Front Office Manager
von einem verifizierten Reisenden
Veröffentlicht am 06.11.2023 auf Hotels
Kommentar von Hotelmanagement
07.11.2023 von Ben Thanh Xin Chao Anonymous, Hotelmanagement
Ben Thanh Xin Chao Anonymous,Thank you very much for your kind feedback about our hotel. We're delighted to hear that you enjoyed a pleasant stay with us and that our services lived up to your expectation. Our colleagues are working hard every day to consistently provide the highest level of services and facilities to our guests.Once again, we thank you for choosing to stay with us and we wish to welcome you back soon for another memorable experience.Best regards,Huu Pham (Mr.)Front Office Manager
von einem verifizierten Reisenden
Veröffentlicht am 05.05.2024
Very nice and quiet rooms. Staff were very helpful. Enjoyed the breakfasts and afternoon tea.
Kommentar von Hotelmanagement
10.05.2024 von Ben Thanh xin chao Jacqueline,, Hotelmanagement
Ben Thanh xin chao Jacqueline,Thank you very much for choosing Silverland Ben Thanh Hotel and taking your valuable time to tell us about your experience during your recent visit. We were delighted to learn that you had a great stay with us and particularly highlight the friendliness and helpfulness of our staff services and the lovely breakfast. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Again, thank you so much for providing your valuable feedback and we hope that your travels will bring you back to stay with us soon. Kind regards, Khoi DangDirector of Rooms
von einem verifizierten Reisenden
Veröffentlicht am 28.04.2024
良かったです！
Kommentar von Hotelmanagement
29.04.2024 von Ben Thanh Xin Chao Tamaki,, Hotelmanagement
Ben Thanh Xin Chao Tamaki,Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that you had such a fantastic experience at our hotel. Our colleagues are working hard every day to consistently provide the highest level of services and facilities to our guests.Thank you again for choosing to stay with us. We look forward to welcoming you back soon for another memorable stay in this lively city.Best regards,The Hotel Managerment
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
There was a constant banging sound at night and in the morning and the A/C wasn’t working that well
Kommentar von Hotelmanagement
22.04.2024 von Ben Thanh Xin Chao Derek, Hotelmanagement
Ben Thanh Xin Chao Derek,Thank you for choosing Silverland Ben Thanh as your preferred accommodation in Ho Chi Minh City.Regarding the concerns you raised, we sincerely apologize for the inconvenience you experienced during your stay regarding the noise and the A/C. Unfortunately, we were not made aware of these concerns while you were still with us, as we would have eagerly taken immediate steps to rectify any problems and improve your experience. Please know that we have thoroughly investigated this matter, and there is no record or evidence supporting the claim regarding the missing towel.As we strive to provide the highest level of service every day, we truly regret to learn that we did not meet your expectations for the delivered service. For our constant improvement, we would like to ask if you could share with us more details about your recent stay by email to fom.benthanh@silverlandhotels.com. Your feedback is not only a great learning to us but also helps us to improve our service quality. Through this experience, we can assure you the best of our services at your subsequent visits to us.We thank you for your continuous support and look forward to serving you again soon.Kind regards,Huu Pham (Mr.)Front Office Manager
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2024
People's kind and polite attitude to every guest
They even threw in a free airport ride for us, after 11 nights of staying at the hotel.
We had 2 night of disturbed sleep due to some very noisy guests.
Kommentar von Hotelmanagement
19.04.2024 von Ben Thanh Xin Chao Adriana mariana,, Hotelmanagement
Ben Thanh Xin Chao Adriana mariana,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Silverland Ben Thanh and that our . Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at Silverland Ben Thanh to a higher level. Your feedback is not only a great learning to us but also helps us to improve our service qualityOnce again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Best regards, Huu Pham (Mr.) Front Office Manager
von einem verifizierten Reisenden
Veröffentlicht am 28.03.2024
The most wonderful staff, so helpful and kind.
Great location to walk to many must see parts of HCMC.
Great cocktails on the roof bar. We loved our stay and would definitely stay again.
Kommentar von Hotelmanagement
29.03.2024 von Ben Thanh Xin Chao Karen, Hotelmanagement
Ben Thanh Xin Chao Karen,Thank you so much for sharing your extraordinary experience with us. We are deeply touched and grateful for your kind words. Ensuring the well-being and comfort of our guests is our top priority, and it's heartwarming to hear that we were able to support you during your time of need. Your recognition of their effort is greatly appreciated and serves as a wonderful motivation for all of us.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future, ensuring another exceptional experience.Warm regards,The Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 28.03.2024
Very nice place and close to the markets
Kommentar von Hotelmanagement
29.03.2024 von Ben Thanh Xin Chao Shelley, Hotelmanagement
Ben Thanh Xin Chao Shelley,Thank you so much for sharing your extraordinary experience with us. We are deeply touched and grateful for your kind words. Ensuring the well-being and comfort of our guests is our top priority, and it's heartwarming to hear that we were able to support you during your time of need. Your recognition of their effort is greatly appreciated and serves as a wonderful motivation for all of us.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future, ensuring another exceptional experience.Warm regards,The Hotel Management
