Basierend auf 1.011 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,5 Service
4,4 Komfort der Zimmer
4,5 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 18.02.2024
Quality of Food is absolutely unacceptable
Hilde the microwav oben and Kirchen is Dead! No fresh Food and the breskfast was also losest Level - But expensive !
Never again
Kommentar von Hotelmanagement
20.02.2024 von Amanda, Hotelmanagement
Dear Markus, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team
von einem verifizierten Reisenden
Veröffentlicht am 11.12.2023 auf Ebookers
Kommentar von Hotelmanagement
13.12.2023 von Customer Care Team, Hotelmanagement
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
von einem verifizierten Reisenden
Veröffentlicht am 27.11.2023 auf Ebookers
Kommentar von Hotelmanagement
18.12.2023 von Amanda, Hotelmanagement
Dear Raymond, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 20.11.2023 auf Hotels
Kommentar von Hotelmanagement
21.11.2023 von Amanda, Hotelmanagement
Dear Guest, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 24.10.2023 auf Hotels
Kommentar von Hotelmanagement
25.10.2023 von Customer Care Team, Hotelmanagement
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
von einem verifizierten Reisenden
Veröffentlicht am 19.10.2023 auf Ebookers
Die Hygiene und Sauberkeit der Nasszelle lässt zu wünschen übrig. Ich kann nicht verstehen, dass die Toiletten nicht mit einer WC-Bürste ausgestattet sind. Wenn dann am nächsten Abend der Dreck immer noch in der Schüssel klebt, ist das ein Armutszeugnis.
Kommentar von Hotelmanagement
01.11.2023 von Hiex Team , Hotelmanagement
Dear Urs, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team
von einem verifizierten Reisenden
Veröffentlicht am 15.10.2023 auf Ebookers
Sehr gut - Bequemes Bett, gutes WLAN und freundliches Personal
Kommentar von Hotelmanagement
15.10.2023 von HIex Team , Hotelmanagement
Dear Simon, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 14.10.2023 auf Hotels
Kommentar von Hotelmanagement
15.10.2023 von HIex Team , Hotelmanagement
Dear Simone Susanne, Thanks for appreciating your recent stay with us. We're glad that you had a comfortable stay in our rooms. However, we apologize for the others aspects of guest service which failed to meet your expectations. We hope to be on track regrading this in the future and we also hope to host you more successfully! Best Regards, Guest Experience Team
von einem verifizierten Reisenden
Veröffentlicht am 14.10.2023 auf Hotels
Das Hotel ist leider eher ernüchternd.
Die vielen positiven Bewertungen haben sich bei meinem Besuch nicht wiederspiegelt.
Kommentar von Hotelmanagement
15.10.2023 von Hiex Team , Hotelmanagement
Dear Victor, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team
von einem verifizierten Reisenden
Veröffentlicht am 11.10.2023
Parkplätze überbucht - keine Hilfe - unfreundlicher Manager(Personal)
Kommentar von Hotelmanagement
13.10.2023 von HIEX TEAM, Hotelmanagement
Dear Stephan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
