Staff—Check in staff almost invalidate my reservation because of the mismatch of the name.I understand the situation,it is my fault for not using my name in my expedia account, its my fault but he should’ve the customer service approach( not an intimidating approach). I drove 6 hours to get there, i had difficulty finding parking and then i was approached in that kind of situation- I stayed calm but being nicer will be much appreciated.
Room-i booked 2 queen bed-i was provided bunk beds,i cant sleep with any noice or movement near me.
Accessibility-5/5
Check out staff-5/5 ,she had the smile that everyone wants to see during your out of state trips.