Good evening Anna,Thank you for your great review and for choosing the Omni Shoreham hotel. It was an honor having yor with us, please come and visit us again soon.Kindest Regards,Valrie

Thank you very much for being our valuable guest

Good Morning, thank you very much for your feedback. Our apologies that your stay did not meet your expectations. Should you have any questions please do not hesitate to contact me at your earliest convenience. Kindest REgards

Thank you, Louise, for your review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

Dear Gopinath,Your business is very important to us, and we value your feedback. Please accept our apologies regarding the inconvenience cause by a smell. We hope that you will give us a chance to redeem ourselves by staying with us again. Sincerely,

Thank you for completing the survey regarding your recent stay at our property. We hope to see you again soon.

Hello Robert,Thank you for your kind words, we are glad you enjoyed your stay with us.Hope to see you again soon,

Good evening Jelani,Thank you for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

Good evening Robert,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

Good evening Thomas,Thank you for your exceptional review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

Hello Dannielle,Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.Hope to see you again soon.

Ms. Natalia we are so happy that you enjoyed your stay with us, we are looking forward to seeing you again.

Good day Matt,Thank you for your great review, and thank you so much for choosing the Omni Shoreham for your previous stay. I hope you will come and visit us again soon.My Kindest Regards,Valrie.

We would like to apologize for the issue that you had why staying with.

Thank you for feedback. And we are happy you enjoyed your stay with us.

WE like to think you for your feedback. and telling about your experience so we can adjust the problem that you had. for our next guest won't experience the same issue .

Hello Linda, Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.It is our hope to serve you again in the near future.Kind regards

We would like to apologize for the experience you had while staying at our property

we like to think you for your feedback. and we are looking forward to seeing you on your next stay.

we thank you for your feedback. we are glad you enjoyed your stay with us.

Thank you for your feedback and we are happy that you enjoyed your stay with us.

We will be looking forward to seeing you on your next visit.

We like to apologize that we did not meet your expectation. We hope you will consider us again in the near future..

Hello Krysta,Thank you so much for your kind words, we are so happy to see you had a blast this Easter Weekend.Hope to see you again in our property.

Hello Aparna, We are really sorry to hear that you did not enjoy your stay with us.We had some technical issues for few days. It is our hope you give us another opportunity in the near future, we will recover this bad experience.Kind regards.

Thank you so much for your kind words!

We are apologizing for the inconvenience caused to you. Upon checking in because our system was down.

Thank you so much for your kind words Dhaval!

Hello Norma,Thank you so much for completing the survey.Your kind words will be celebrated with the staff.See you next time!

Good day Himani,Thank you for your feedback, and thank you so much for choosing the Omni Shoreham for your previous stay. I sincerely apologize for the long wait during the check in process and any other inconveniences you faced during your previous stay. We had a company wide system outage as such the long delays. I hope you will come and visit us again so we can show you a great Omni experience.My Kindest Regards,Valrie.

Hello Anne,Thank you so much for completing the survey, your kind words will be celebrated with the team.It is our hope to serve you again in the near future.

Thank you so much for your kind words Janet!

WE here at the Omni Shoreham our entire team would like to apologize.

Hello Alain, Thank you so much for the nice rate.Hope to see you soon!

Hello Michael,I am really sorry we had to make you wait to check in. We never have been in this situation with our system down for so long.Hope you give us another opportunity to serve in the near future, we will do better.Thanks.

Hello Jagdeep,Thank you so much for your nice rate.Hope to see you again in our hotel.

Hello Anna,I am really sorry to see that we fell short on your expectations.I will escalate your comments to our Valet and Front desk Manager to work with their team as this should have never happened to you.If I can be of any assistance please let me know.

Hello Antonio,Thank you so much for completing the survey.We value your feedback, we will do better next time.If there is anything I can do you please let me know.

Hello Lauren,I am sorry we fell short on your expectations. Hope you give us another opportunity in the near future, we will do better.

Hello Lisa, Thank you so much for completing the survey, we are so happy to hear that you enjoyed the interaction with our staff.Have a great day!See you soon.

Good evening Annie,Thank you for your great review, and for choosing the Omni Shoreham. I am so pleased my team made you feel welcomed. Please come and visit us again soon.My Kindest Regards,Valrie.

Good evening Francisco,Thank you for your review, it was an honor to have you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

Dear GuestGood afternoonOn behalf of all our associates i would like to take this opportunity to apologize over the inconvenience caused to you during check in and other items that you mentioned, i will ensure to follow up with our associates for counselling and training purpose, but i hope that you grant us another opportunity in the future to exceed your expectations

Good evening Michelle,Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address these concerns and I will personally speak with Front Office and Housekeeping Manager to look into the situation further as we heavily rely on our Front Office Associates to take care of and ensure satisfaction of our guests. We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes. Please let us know if there is anything we can do further to remedy the situation for you. My Kindest Regards,Valrie

Hello Khang,I am really sorry we could not accommodate your request.When you book through a third party we have to follow the third party policy, in this case, you had five days prior the arrival day to cancel your reservation free of charge.In the future I would recommend you book directly using our website or calling our reservation department, in some cases we can be more flexible. Hope you have a nice evening.

Hello Emily,Thank you so much for completing the survey, seems like you enjoyed your stay with us, thanks for the nice rate.

Good evening Carol,Thank you for your great review, and for choosing the Omni Shoreham. It was an honor having you stay with us, please come back again soon.My Kindest Regards,Valrie.

WE like to apologize for your experience had why staying with us.

Good Afternoon JT,Thank you for an exceptional review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.