Veröffentlicht am 08.09.2017
Room smelled of feces!!! When I complained to front desk, no one even came up to check it out... they offered me an air freshener! About 100 bugs in window of room- disgusting! My daughter was afraid to sleep in room. When we pulled back covers, huge brown stain in sheet!! Front desk said that manager told them not to switch my room; however, they switched other people's room for the smallest of things! Front desk hung up in me 4 times!!! And then stopped answering when I kept calling back. McKey and this other lady kept hanging up on me! Geida was the manager that told them not to switch my room.she would not even acknowledge me! Very rude!!! Room view out of window was obstructed by hotel sign!! Tried calling Expedia so many times when I was there, on hold for more than 15 minutes each time I called. My daughter's and my family reunion were ruined by this hotel stay!!!