Thank you Detlef for your review.

Thank you very much for staying with us and for the wonderful feedback - glad you enjoyed yourselves.

good day and thank you very much for your feedback - it is greatly appreciated. we look forward to hosting you again in future.

Thank you very much for your valuable response

Thank You very much for your valuable feed back .

Good day and thank you for your feedback. we are glad to know that you loved the place. we will look into the construction and the noise issue you have raised for future purposes. Once again, thank you for staying with us. kind regards, Trish

Many thanks for the review.

Yes unfortunately we are undergoing some renovation, i hope it did not inconvenience your stay too much.

Appreciate the review, many thanks.

Good day we are are glad that your expectations were met. thank you very much for the feedback.

Good day to you - unfortunately I do not have your name. You have given a review of our property as terrible, but when i read your comment, you have not even stayed with us but it is to do with your attempt to make a booking which has been mixed up on the online platform. if it is so - kindly advise the dates you are wanting to book so that we can assist and facilitate for you. many thanks, trish

Good day and thank you very much for your feedback. we really appreciate it.

Good day and thank you for your feedback - very much appreciated. we will look at the points raised and put them into consideration in future. happy new year

Good day and thank you very much for your feedback. we shall strive to keep the place neat and welcoming. all the best with the new Year

Vielen Dank für die tolle Bewertung. Vielen Dank für die Anerkennung unserer Mitarbeiter. Wir möchten Ihnen gefallen.

Vielen Dank für so eine schöne Kritik. Erwarte, dich bald wieder zu empfangen

Thank you very much for your response we will try and improve on our flaws in the future.

Much appreciation for the great review. You should visit soon and stay in the chalets they are just as great but more spacious. Looking forward to hosting you in the near future.

Thank you for the great review. Much appreciation for commending the property and our staff...we will work even harder to continue giving you the best service in town, hopefully in the country.

Dear Henryk Thank you for the feedback well received. We will definately look into it and improve where there is need to. We hope to host you again in the near future. Kind regards Tinashe

"Thank you Dennis for the review! You're right, those pictures are just snapshots – our beauty is truly a sight to behold in person! We're thrilled you found our staff lovely, and we hope they made you feel just as amazing as the scenery. We hope to see you soon.

"Thank you for your review! We're thrilled you had an "elephantastic" time at our resort and enjoyed exploring the Falls and surrounding attractions. We agree, our breakfast is like a safari for your taste buds, full of delicious discoveries! Booking tours and transportation through us is our way of making your adventure seamless. We're glad our friendly staff helped you navigate like a pro. You're also right, our resident bugs seem to prefer sunsets over sunrises – good news for daytimers! As for the desk chair we have them in the Deluxe Rooms option and for extra hangers we have taken note. We're on a mission to ensure every room is as comfortable as a sunbathing hippo. Thanks for the tip!

"Thank Marion for the raving review! We're thrilled you had a fantastic time and loved our amazing staff. We appreciate the heads-up about the Wi-Fi hiccups – we're definitely not fans of payment-time gremlins! We're working on strengthening our Wi-Fi signal to ensure seamless transactions, and we'll also be reminding our team to have plenty of change on hand (no more pocket-digging!). We are a budget friendly hotel to have a fridge in the room however we do provide ice at the bar. Thanks for the suggestion! We're happy you had a wonderful experience near the falls and hope you'll return soon

It's fantastic to hear that the service went beyond your expectations and that the people were so welcoming. Thank you Alejandra for sharing your positive experience; I'm sure many others will be inspired to check it out too!

Thank you Yuri

We are a perfect getaway spot! and very central to everything in Victoria Falls.

Thank You Alyssa

Thank you Benjamin for sharing your feedback with us. We are delighted to hear that you found our rooms comfortable and enjoyed the breakfast and pool facilities.We sincerely apologize for any inconvenience caused by the miscommunication regarding the transfer charges. Rest assured, our management has promptly addressed this issue to prevent any recurrence. We understand the frustration it may have caused and appreciate your patience as we resolved the matter.We want to assure you that your experience is of utmost importance to us, and we take your concerns seriously. We are grateful for your understanding and hope that this isolated incident will not overshadow the positive aspects of your stay.

Thank you Chinye for your review.

Thank you FC

Thank you John for your ratings

Thank you Martin

We are delighted that our combination experience really resonated with you.

Thank you for your feedback. We are sorry to hear that you had a bad experience with our food service. We value your time and satisfaction, and we apologize for the delay and the quality of the eggs. We hope that your friend is feeling better now.We are constantly working to improve our service and we appreciate your honest opinion. We will make sure to address this issue with our kitchen staff and ensure that they follow the proper procedures and standards. We want to offer you the best possible food and service, and we hope that you will give us another chance to prove it.

Thank you for your positive rating and review.

Thank you very much for your feedback, we are so pleased that we were able to value add to your holiday.

Thank you for giving us your feedback, we are pleased to have been a part of your holiday.

We are very pleased to hear of your satisfaction with what we offer at the Explorers Village, thank you for your feedback.

Thank you for your feedback, we are pleased to have been part of your holiday experience.

Thank you for your valuable feedback which we take seriously. We will look into the tea and coffee comment your make and make adjustments accordingly.

We are so pleased that you enjoyed your stay with us at Shearwater Explorers Village. We love that you found the staff friendly and helpful when you needed a doctor. We do hope that you will be back again soon for another visit.

Hi Ursula, Thank you so much for the feedback. Looking forward to hosting you ,your friends and family in the near future.

Thank you for taking the time to leave us an excellent rating and fabulous review!We are glad you enjoyed your stay with us and we were able to help make your holiday one worth remembering! we apologize for the less friendly staff you encountered at the restaurant, we will look into your concern and try our best to improve where possible.We look forward to welcoming you back again soon!

Thank you for your valuable feedback

Thank you for your review Casper.

Thank you for your review Aaron, we have passed this information on to our Hotel GM and have been working with all staff over the last few months to get them better prepared and trained. Your comments are much appreciated and hopefully now we have made the necessary corrections.

Thank you so much for your comments Rachel, we are so pleased that we were able to be a part of your Victoria Falls experience.

Thank you for your feedback Richard.