Veröffentlicht am 24.02.2020 auf Hotels
Reception and restaurant staff are arrogant.
My reservation wasn't found, staff charged charged mistakingly the tax for one extra night. I have to call otherwise I would not be reimboursed.
The toilette flush did'nt work properly.
The room furniture is broken, the room wasn't clean especiall the bathroom.
The temperaturein the hamam is set way too warm.
I would not come back
Kommentar von Hotelmanagement
13.04.2020 von Front Office Manager, Hotelmanagement
Dear Traveler,
Thank you for having booked with us and also for having taken your precious time to leave us your feedback.
We are sorry if your stay did not met your expectations. Unfortunately due to your anonymity we can't follow up your reservation or see what did go wrong.
We apologize for this and also for not having a clear response for you.
The hammam temperature is given by legal French authorities in order to respect Health & Safety prerogatives.
Best Regards