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Bewertungen von Hilton Garden Inn Bali Ngurah Rai Airport

4 out of 5
Hilton Garden Inn Bali Ngurah Rai Airport
Jalan Airport Ngurah Rai, No. 7 Kuta, Tuban, Bali

Bewertungen

8,4

Sehr gut

410 von insgesamt 900 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
311 von insgesamt 900 Gästebewertungen haben eine Bewertung von 8 - Gut" "
100 von insgesamt 900 Gästebewertungen haben eine Bewertung von 6 - Okay" "
46 von insgesamt 900 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 900 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Susanne

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Octa am 11. Aug. 2023
Dear Susanne, Warmest greetings from Hilton Garden Inn Bali! Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

8/10 – Gut

Markus

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Nice to stay one night after flight Hotel room little outdated. Staff really friendly and helpful
Aufenthalt von 1 Nacht im November 2022

10/10 – Hervorragend

Max

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderbar
Aufenthalt von 1 Nacht im Juli 2022

6/10 – Okay

Aleksej

Gut: Sauberkeit
Came around 22h for one night after a flight. Rather swift check-in. It is stated that airport transfer is available, though when you come on hiltons website - it is stated that one is not temporarily available. The room did not have neither slippers, not bath robes, had to ask separately (for slippers only, which were provided). Not a full set of towels for 2 persons. There were 2 bottles of water, though no bottle opener. 2 cups, with one spoon. Shower gel & shampoo were present near the sink, though no soap there. The room temperature sat at 26.5 degrees and aircon did not make much difference. Engineering team came to fix, said the aircon did work properly and required time for temperature to drop. No temperature change for two hours though - spoke to the reception, have been advised of 3 different rooms (same temperature there and it also did no change with aircon on), though changing did not make any sense. Electricity was off/on twice during the night. Bed itself was comfy, though duvet was some kind of a sandwich (no required though due to the room temperature) - a sheet, a blanket in between and a sheet on top. The design of the room and hotel itself is promising, but there is a huge room for improvement.
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Rolf-Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes und nahegelegenes Hotel nach langer Flugreise. Perfekt zum Ankommen.
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gemütlicher pool,feines Essen,freundliches Personal
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quiet, comfortable and close to the airport
We stayed at Hilton for one night before our flight back home. We got a very quiet and comfortable room. The bed is very big and comfortable and there is a free airport shuttle. We had dinner at the restaurant which was good as well. We can definitely recommend this place
Aufenthalt von 1 Nacht im Oktober 2019

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Fine for a short time stay, rooms are decently equipped but public areas need serious refurbishments. Breakfast is good!
Aufenthalt von 1 Nacht im September 2019

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019

8/10 – Gut

Traveller, Hamburg

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We stayed one night after late arrival at airport. Shuttle service is nice to have. Staff at hotel friendly. Breakfast was good.
Aufenthalt von 1 Nacht im Juni 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles Top, riesige Zimmer, konnte Gepäck 2 Tage vor Check-In abgeben.
Aufenthalt von 1 Nacht im Mai 2019

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Als Transithotel okay
Insgesamt einfacher Standard. Auf den Fotos sieht es chicer aus als es ist. Der Preis ist aber auch entsprechend günstig. Für eine Übernachtung auf Grund der Nähe zum Flughafen ist es okay.
Aufenthalt von 1 Nacht im April 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Oktober 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2018

10/10 – Hervorragend

jenny, austria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
top
ruhig, trotz der nähe zum flughafen sauber toller pool sehr gutes essen tolle zimmer sehr aufmerksames servicepersonal
Aufenthalt von 1 Nacht im September 2018

8/10 – Gut

alex

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel mit unschlagbarer Flughafennähe. Sehr empfehlenswert für 1-2 Nächte wenn man auf der Weiterreise ist.
Aufenthalt von 1 Nacht im Juli 2018

8/10 – Gut

Christian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gutes Hotel für eine nacht
Der check in war problenlos denoch das erste zimmer sehr muffig weshalb wir ein neues bekamen . Die Zimmer sind absolut ausreichend für ein paar nächte aber nichts besonderes. Die anlage sehr sauber und das Frühstück sehr gut.
Aufenthalt von 1 Nacht im Juni 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Ruebi, Hamburg

Gut: Personal & Service
Good place to stay after long flight to rest
Arrival midnight at Bali. Happy to got complimentary shuttle service to the hotel, even though only 5 minutes by car. Check in and staff very friendly. Rooms could get renovation. Breakfast excellent and all staff very friendly. Relaxing at the pool was comfortable. Garden is in well shape. Booked transfet to next hotel with Hilton car and driver and felt safe and comfortable, which could not be true for all other transportations.
Aufenthalt von 1 Nacht im Oktober 2017

10/10 – Hervorragend

Andreas, München, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
ein sehr hübsches Hotel mit direktem Strandzugang
Das Hotel ist super. Es liegt zwar außerhalb von Senggigi, aber für dafür hat man absolute Ruhe. Die Kosten mit Taxi (ca. 7 min) um nach Senggigi zu kommen betragen ca. 1,60 €. Also absolut verkraftbar ;). Alternativ unterstützt das Hotel einen Roller zu leihen, der ca. 5 Euro pro Tag kostet. Die Zimmer sind sehr sauber und das Personal sehr zuvorkommend. Wir haben wirklich nichts zu beanstanden gehabt. Das einzige was uns nicht so gefallen hat, war, dass viele Gäste Sonnenliegen reserviert haben (keine Deutschen ;) ) und dennoch nicht gekommen sind. Aber dafür kann das Hotel nichts.
Aufenthalt von 1 Nacht im September 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I spent 2 weeks in this hotel and I will recommand it without hesitation as base camp to visit Bali (1 day trip and come back at night) and if you have a scooter or a car (nothing interesting at walking distance). The hotel is situated near from the airport but acoustic isolation is very good and we don't hear it. Great pool, good gym facility, nice and big breakfeast. Perfect as base to go and discover Bali and come back at night in a calm and modern hotel (european style) with very nice pool! Team more than Great ! No black point. Due to the proximity of the airport, there is lots of transit but it was no problem for us as we was leaving in the morning and coming back at night (during the day the hotel is calm as tourist bus are leaving in the morning) For people with family or people that stay long time in the hotel, they should maybe find another hotel more near from the beach or city center as nothing at walking distance. The price vs services was great. We will come back. Thanks again to the team which was very freindly and professional. TD
Aufenthalt von 14 Nächten im Juni 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Lage direkt am Flughafen bestens geeignet für erste Übernachtung nach einem sehr langen Flug

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well organized staff and attentive to details.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sincerely, Management am 24. Apr. 2024
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.

8/10 – Gut

Kula

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the airport. Staff very friendly😊
Aufenthalt von 1 Nacht im April 2024
Antwort von Sincerely, Management am 23. Apr. 2024
Thank you for taking the time to share your experience staying at our hotel. I'm glad to hear you had a positive experience with our staff! We strive to provide excellent service to all our guests. Thank you for your kind words! We look forward to welcoming you back in the future!

4/10 – Schlecht

Shakun

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Need lot of attention
Aufenthalt von 4 Nächten im April 2024
Antwort von Sincerely, Management am 16. Apr. 2024
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.

10/10 – Hervorragend

Katherine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location near the airport
Aufenthalt von 1 Nacht im April 2024
Antwort von Sincerely, Management am 19. Apr. 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!

6/10 – Okay

Robyn

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
This property is quite dated especially the hallway carpet. No mini bar, no dressing gown on any bits and pieces you would expect from the hilton.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sincerely, Management am 4. Apr. 2024
Thank you for sharing your feedback! We apologize for any inconvenience you faced with the cleanliness of the hallways. Your concerns have been noted, and we'll work diligently to address these issues and ensure a better experience for you in the future. We appreciate your valuable input and hope to welcome you back soon!

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great convenient location
Aufenthalt von 1 Nacht im April 2024
Antwort von Sincerely, Management am 19. Apr. 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!

2/10 – Ungenügend

Christopher

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
How this is a Hilton hotel I do not know. The sheets had stains all over them and looked 20years old. The hotel is run down and our whole experience was awful. We booked 3 nights but checked out after 1 night. The reviews and star rating are completely false. DO NOT STAY HERE.
Aufenthalt von 3 Nächten im März 2024
Antwort von Sincerely, Management am 1. Apr. 2024
Warmest greeting from Hilton Garden Inn Bali Ngurah Rai Airport!First and foremost, thank you for having chosen our hotel for your recent stay and thank you for your great feedback upon departure.As we pride ourselves in meeting and exceeding our guests' expectations, we were disappointed to find that you were not completely satisfied with your recent stay experience. Please accept our sincere apologies for the inconveniences that you appear to have encountered about our hotel in overall. Your comments have therefore been extremely valuable to ensure that we better align with changing expectations of our discerning guests. Please rest assured that your feedback has been taken up seriously with the team and department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly we will follow as it is truly a great source of motivation as we strive to continuously improve the quality of our services and product. Once again thank you for your feedback. We most certainly look forward to being able to welcome you ‘home’ to the Hilton Garden Inn Bali Ngurah Rai Airport in the near future.Should you require any further assistance, please feel free to contact me and I would be very delighted to assist you.

10/10 – Hervorragend

Elvin

Aufenthalt von 1 Nacht im März 2024
Antwort von Sincerely, Management am 23. Apr. 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

6/10 – Okay

Kirolos

Verbesserungswürdig: Sauberkeit und Ausstattung
Rooms are smelly and towels are too!
Aufenthalt von 2 Nächten im März 2024
Antwort von Sincerely, Management am 28. März 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you faced regarding to the room's condition. We'll address these issues with our team to improve our standards. We appreciate your comments about the breakfast variety, and we'll work on enhancing the quality and taste of our offerings. Your feedback is valuable as it helps us strive for a better experience for our guests. We hope you'll consider giving us another chance in the future.

10/10 – Hervorragend

Navpreet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Customer service was excellent and the food was great.
Aufenthalt von 6 Nächten im März 2024
Antwort von Sincerely, Management am 26. März 2024
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.

6/10 – Okay

Subaschand

Aufenthalt von 1 Nacht im März 2024
Antwort von Sincerely, Management am 22. März 2024
Warmest greetings from Hilton Garden Inn Bali! Thank you for choosing to stay with us and for sharing your feedback. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.

2/10 – Ungenügend

AlainPierre

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reservation annulé pour cause de cérémonie religieuse prévenu 3 jour avant et pas de remboursement
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Clifford

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Overall very good atmosphere and service
Aufenthalt von 1 Nacht im März 2024
Antwort von Sincerely, Management am 12. März 2024
Thank you for sharing your experience with us. It's great to know that you appreciated our service. We're constantly working to enhance our guests' experience and will consider your input. We hope to welcome you back in the future!

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Big , quiet and good staff
Aufenthalt von 2 Nächten im März 2024
Antwort von Sincerely, Management am 8. März 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

Winchelle Lou

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Sincerely, Management am 12. März 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

8/10 – Gut

nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La poximite avec l'aéroport
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 1. März 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!

10/10 – Hervorragend

Nicholas

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 21. März 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

6/10 – Okay

Donna

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The room was right off the lobby facing the the area by the front entrance. The room was large and spacious but it was set up for a handicapped person. The really long curtains did not close so the lights from the front of the hotel shined in all night like a cars headlights. Really hard to sleep in such a bright room. Hotel staff was told to fix curtains. I felt it was the worst room in the hotel for a guest - was it because it was an Expedia booking? Probably will not book Expedia hotels again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 21. Feb. 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry that you are not satisfied with your room. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't to your liking, just let any Team Member know, and we'll fix it. Guaranteed.

10/10 – Hervorragend

bart

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 21. Feb. 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're pleased to see that you had a positive experience overall. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.

2/10 – Ungenügend

James

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
One word terrible. Staff attitude a big question mark.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sincerely, Management am 20. Feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry your experience did not offer you the quality of service you deserve. We'll use your comments to make necessary improvements and ensure a better experience for all our guests. We hope you will consider staying with us again in the future.

10/10 – Hervorragend

Luke

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always the best, and polite staff.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 19. Feb. 2024
Warm Greetings from Hilton Garden Inn Bali Airport.It is very glad to receive your incredible review. we are pleased to know you had good experience in our hotel during your stay, especially our staff. We look forward to welcoming you back in the future!

8/10 – Gut

Donna, Bungarribee

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Location is literally across road from airport so not too much going on outside if you want a restaurant or shopping, you’ll need to cab into beach walk Kuta . But for a quick hotel before a flight to bridge the gap or on landing it’s perfect. The spa at the hotel is actually quite nice The rooms are fine and neat The carpet in the main hallways is average at best and looks a bit dirty but once your in your room it’s fine. Location PRIMO to airport. You could actually walk to the airport, but why when it’s less than a 4 min drive ! Does the job , would stay again to bridge the gap between our resort check out and a late night flight
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 14. Feb. 2024
Thank you for taking a moment to share your experience. It's great to know that you appreciated our location. We're constantly working to enhance our guests' experience and will consider your input. We hope to welcome you back in the future!

10/10 – Hervorragend

Roland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, convenient, super friendly staff. Good food.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 16. Feb. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our Goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Hervorragend

Calvin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent facility. Transportation to/from airport by taxi for 120,000 (about $8 US) each way.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 9. Feb. 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!Our Goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sincerely, Management am 13. Feb. 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.