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Bewertungen von Nakelo Treasure Island Resort & Spa

3.5 out of 5
Nakelo Treasure Island Resort & Spa
Mamanuca Islands, Treasure Island

Bewertungen

8,0

Sehr gut

157 von insgesamt 404 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
151 von insgesamt 404 Gästebewertungen haben eine Bewertung von 8 - Gut" "
39 von insgesamt 404 Gästebewertungen haben eine Bewertung von 6 - Okay" "
31 von insgesamt 404 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 404 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

6,8/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 6 Nächten im Oktober 2019
Antwort von Jack am 19. Dez. 2019
Bula Vinaka Thank you for staying with us. We look forward to your next visit.

4/10 – Schlecht

Alex, Munich, Germany

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
In need for a major refurbishment
We made the mistake of staying in Treasure Island for 2 nights on our way from Tropica Island to Manta Ray Island Resort. It would have been smarter to transfer directly to Manta Ray. It felt like a waste of money and time to stay here. From the outset Treasure Island looks like the picture perfect Fiji island with various offerings for families. However, Treasure is way past its better days. When we arrived around 5 pm our room was not cleaned correctly. You could still see hair from other guests in the bath room. We notified reception and they told us to take care of it except when returning from dinner around 9 pm nothing had happened. There is an area close to the restaurant were a strange / ugly smell is in the air. Given their proximity to the mainland you wonder why their pricing feels like a rip off in all areas but it is not in par with the infrastructure, service, etc.

10/10 – Hervorragend

Julian u. Jenny, Hamburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein kleines Paradies!
Unsere Hoffnungen in Bezug auf Lage, Korallen und Erholung worden vollkommen erfüllt. Wir waren überrascht vom guten und bezahlbaren Essen (Bier ca. 2€ in der Happy Hour) und die Halbpension hat viel für das Geld geboten. Wirklich toll ist die Kinderbetreuung. Kinder von ca. 4-10 haben da wirklich Spaß und bekommen viel geboten.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schöne Insel nahe Nadi
Unserer Meinung nach ist das Hotel zu Unrecht mittelmäßig bis schlecht bewertet. Wir durften hier 3 Tage allerbesten Service genießen. Wenn der Koch persönlich jeden morgen fragt, was man Abends essen möchte,dann super Speisen kreiert und keinen Aufpreis verlangt, dann ist das sicher nicht Durchschnitt ,sondern Klasse. Die Unterkünfte sind sehr geräumig, kompfortabel und stehen nicht zu dicht. Die Sonnenuntergänge zur Happy Hour vom Poolbereich aus beobachtet sind genial. Schnorcheln kann man bei High Tide. Der Korallengarten ist zwar nicht vollständig in Takt, aber es gibt schön bewachsene Felsen und relativ viel Fisch zu sehen. Einzig das angeschwemmte Seegras an der Ostseite mit dem etwas unangenehmen Geruch unter der Sonne ist ggf. etwas störend-aber halt Natur.

2/10 – Ungenügend

Kynan

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
it was okay, soo boring
Aufenthalt von 2 Nächten im Januar 2024
Antwort von rm am 24. März 2024
Bula VinakaThank you for staying with us .I see you booked only for 2 nights and found it boring with with total of 30 guests on an Island Resort.So sorry to hear that.

2/10 – Ungenügend

Henrik

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Januar 2024

8/10 – Gut

Sophie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Stunning location, Liz was excellent in Kids Club. We think this island could be amazing with some more training of staff and a better menu. We stayed 5 days and got quite sick of eating the same menu every day.
Aufenthalt von 5 Nächten im Oktober 2023

10/10 – Hervorragend

Paul, North Vancouver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An island you can circumnavigate in 15 mins, your own bure on the beach, white sand, blue water, snorkelling, diving, friendly people and good food. What else do you want.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von RM am 20. Okt. 2023
Bula Vinaka Paul.Greetings from Nakelo Treasure island ResortThank you for staying with us and for the kind compliments.We are happy that you enjoyed your stay and look forward to your returning

8/10 – Gut

Nadine

Aufenthalt von 7 Nächten im September 2023

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von RM am 14. Okt. 2023
Bula Vinaka Greetings from Nakelo TreasureIsland Resort.Thank you for staying with us and for your compliments.We will continue to work on the areas raised.We look forward toy our return.Vinaka

8/10 – Gut

Hiroaki

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
夜のショーが本格的でとても面白かった。
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von RM am 11. Okt. 2023
Bula Vinaka Thank you for your complimentsWe look forward to your returning.

8/10 – Gut

Hannah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was clean, though could do with some work/better care in some areas such as the mini golf & tennis court. Our Bure was spacious and right on the beach. The hotel had decorated it beautifully for our honeymoon. Snorkel equipment and kayaks to rent for free everyday. Can go out fish feeding every morning and have the opportunity to jump off the boat and snorkel around, or back to shore if you fancy! I did this and it was incredible. There is a turtle sanctuary on the island, tiny baby turtles which are fed every morning and cared for. The staff are friendly and laid back. We had a lovely snorkelling experience organised by Wassy, with Bill and Nathan, they were kind and accommodating. One of the highlights of our stay was our Teppenyaki night. Book this a day or so in advance, it’s $100pp, but really worth doing…it’s the only decent food we had… our chef, Biss and waiter, Stephen, were accommodating, fun and professional. Gave us an excellent experience. Unfortunately the one big negative (which was saved slightly by above experience) was the food. Breakfast is basic. Get there early or it’s all pretty bad. Asked for Soy milk which was curdled. Food menu isn’t bad for variety or price however terrible quality, with even the most basic of dishes being pretty bad. We had just 1 decent meal from the menu in our 3 days there. Such a shame as the resort is beautiful and still Fiji owned. Hope the food improves and then we will be back!
Antwort von RM am 11. Okt. 2023
Bula Vinaka HannahGreetings from Nakel;o Treasure Island Resort.Thank you for your compliments and also for the critics which we have taken on with great respect and will be working on it to improve the issues brought to light.We will ensure that on your next visit Food QUALITY has improved tremendously.

8/10 – Gut

Elizabeth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful island, great for families.
Aufenthalt von 5 Nächten im September 2023
Antwort von RM am 11. Okt. 2023
Bula Vinaka ElizabethGreetings from Nakelo Treasure Island resortThank you for the compliments.We look forward to your returning

8/10 – Gut

Phillippa

Gut: Sauberkeit
Aufenthalt von 4 Nächten im September 2023
Antwort von RM am 11. Okt. 2023
Bula Vinaka and thank you for your compliments and critics.We will definitley look into have these taken care of.We look forward to your returning.

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Picturesque beach and snorkeling
Awesome beaches snorkeling and friendly staff. A wonderful place for a quiet family beach trip. Best snorkeling around.
Aufenthalt von 3 Nächten im September 2023
Antwort von RM am 5. Okt. 2023
Bula Vinaka Thomas. Greetings from Nakelo Treasure Resort.Thank you for your compliments.We look forward to your return.Vinaka Vakelevu(Thank You Very Much)

2/10 – Ungenügend

D

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Horrible location if you’re visiting Fiji for vacation. Go somewhere else. It’s run down and like a rustic summer camp place. The beach is nice but the reef is dead. Get the Yasawa flyer and go to the islands where the reef is alive. Flies and bad food. The buffet was dry and cold for $60 fjd. The staff forgot to book outings for several people. I asked some Australians if they thought it was run down or if I was being a picky American. They said even their kids were shocked that their vacation place was so run down. Go to islands away from Nadi. Even Serenity island is filled with flies and the service is slow. The view from the ocean bure is nice, but not worth $400 usd when you can the same view two hours by boat on a living reef without flies for $100 usd.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von RM am 11. Okt. 2023
Bula Vinaka Thank you for your comments.We have taken them on board and will be working to improve on them.

10/10 – Hervorragend

Dianne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The perfect holiday destination for our family! Location and activities were excellent and so were the staff. Food was very good too. The property and facilities were not five-star but that was not what we were after. An authentic Fiji island experience and people we will remember for a lifetime.
Aufenthalt von 6 Nächten im September 2023
Antwort von RM am 22. Sept. 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for your kind compliments.I will share your comments with the HODs and we are happy to learn you enjoyed the holidays.We look forward to your return.

8/10 – Gut

Kirsten

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Kids club great. Pool great. Staff lovely but food really needs work. Breakfast good but other meals not great.
Aufenthalt von 3 Nächten im September 2023
Antwort von RM am 21. Sept. 2023
Bula and greetings from nakelo Treasure Island Resort.Thank you for your compliments.I will share this with the HODs and staff .Yes we will relook at the food area.It is great to know you enjoyed your stay.We look forward to your returning.

10/10 – Hervorragend

Brent

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im September 2023
Antwort von RM am 18. Sept. 2023
Bula Vinaka BRentThank you for the compliments greatly appreciated.Happy to learn we met your expectations.Looking forward to your returning.

10/10 – Hervorragend

Robert William

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location with friendly, helpful staff
Aufenthalt von 1 Nacht im September 2023
Antwort von RM am 17. Sept. 2023
Bula Vinaka Robert.Thank you for your compliments. We llok forward to your returning.

10/10 – Hervorragend

Robert William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fabulous location and friendly staff
Aufenthalt von 3 Nächten im September 2023
Antwort von RM am 17. Sept. 2023
Bula VInaka and greetings from Nakelo Treasure island Resort.We are happy that you enjoyed your stay and look forward to your returning.

10/10 – Hervorragend

ARLINA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay here
We treasured every moment of our stay. Bure was spacious and clean with both AC and a ceiling fan. Bed was comfortable. Ocean view just gorgeous. All staff were kind and welcoming. We had one of the best massages ever. We were always greeted with smiles. Many activities planned daily. Island is beautiful.
Sunrise
Aufenthalt von 3 Nächten im August 2023
Antwort von RM am 1. Sept. 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for your compliments on the hotel and the staff.It was a pleasure having you with us.We sincerely look forward to your return.

2/10 – Ungenügend

Rajneel

Aufenthalt von 2 Nächten im August 2023
Antwort von rm am 17. Sept. 2023
Bula Vinaka RajneelSorry to learn that you we didnot meet your expectations.We will attend to your comments. and improve on them.

10/10 – Hervorragend

Patrycja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im August 2023
Antwort von RM am 24. Aug. 2023
Bula and greetings Patrycja Thank you for your compliments.We are very happy that made you holiday worthwhile.Look forward to your return

4/10 – Schlecht

Kai Yin

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von RM am 25. Aug. 2023
Bula Kai Yin.Thnak you for your comments.Greatly appreciatedWe will work on them.

8/10 – Gut

Shelley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great for snorkeling, enjoyed jumping off the boat for the daily fish feeding and snorkeling back most days. Service around the island was great but slow at the restaurant and food wasn’t that good. Peaceful and amazing view from our room.
Aufenthalt von 4 Nächten im August 2023
Antwort von RM am 25. Aug. 2023
Bula Vinaka ShelleyThank you for staying withus.Thank you for the comments .We greatly appreciate it as it helps us to uplift where we have fallen short.We look forward to your retrn.

8/10 – Gut

Andrew John Frederick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
A great resort if you are traveling with a young family. We were there with teens and despite the endless snorkeling they were ready for a new adventure after day 3. 7 days were too long in hindsight but we did settle into a comfortable routine. Potentially not a great place to stay if you have food allergies. I am celiac and I really struggled to get a meal options. The buffet did have vegetable options but not much protein options and I found it difficult to convey how desperate I was just to have a decent meal every couple of days. I did take a small toaster and GF bread with me and was so thankful that I did. The snorkeling is good and if you swim out to the reef drop off you will see some stunning coral, fish, sea creatures. We saw a turtle one day and a large reef shark another day. Tennis and mini golf are free to use whenever, and so are the Islands kayaks. My teenage daughter and I did most of the activities (basket weaving, crab racing, coconut picking, lei making, sulu tying etc). The resort activities staff are really good at getting people organized and making it fun. We partook in the 1/2 price happy hour each night and even joined the cocktail making class. The island is a beeeding home to a local turtle and the island has a sanctuary for hatchlings to ensure they will survive when released. We also enjoyed local red headed parrots, large fruit bats, the odd gecko and skink and the flightless banded rail (birds)
Aufenthalt von 7 Nächten im August 2023
Antwort von RM am 17. Aug. 2023
Bula Vinaka Greetings from Nakelo Treasure Island Resort.Thank you for your comments.My sincere apologies in our not meeting your dietry requirements. We hope that this will not stop you from returning to spend your holidays again in future. Vinaka

8/10 – Gut

kirsty

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice small Island, beautiful beach ans water. Activities and food were expensive and half the island got food poisoning. Was expensive to get boat transfers to and from the island, as not included in hotel prices.
Aufenthalt von 4 Nächten im August 2023
Antwort von RM am 15. Aug. 2023
Bula and greetings from Nakelo Treasure Island Resort.Thank you for your comments.I believe you listened to much to your friend a cple who kept asking guests if they were sick and if so it was from the food.her baby was sick and it was her fault for drinking alcohol and feeding her baby at the same time and when spoken too by the nurse she said its ok as its normal in australia. If the guests in the hotel suffered from food poisoning we would have to close the Resort especially as you say half the Island which meant around 100 guests.Our nurse didnot attend to any food poisoning issue except for 1 guest who claimed he was sick from eating something which he is allergic too.However the nurse attended to him and within 4 hrs he was back on his feet.Constructive criticism is good and we accept them as we also learn from it but dont lie about such things as FOOD Poisoning.

2/10 – Ungenügend

Rema

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im August 2023
Antwort von RM am 15. Aug. 2023
Bula Rema Greetings from Nakelo Treasure Island Resort.Unfortunately I am not able to replyto your comments as I am not able to open it at all.However thank you for staying with us.We hope you will return in the near future.

10/10 – Hervorragend

Nicholas

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Had a very relaxing enjoyable stay in July, highlights being the fabulous beach, excellent snorkelling and fab massages at the spa. A very relaxed resort with fantastic staff who epitomise Fijian friendliness. Manager Henry is great and his obvious “lead by example” leadership showing through in the way the staff operate. The rooms are comfortable and well serviced daily. There are daily activities for old & young. The island breeds Hawksbill Turtles and iguana’s and there is lots of colourful birdlife, as well as fruit bats. Great cocktails at Happy Hour which don't skimp on the important part! The food was good “pub grub” type meals with a local flavour to them and the Teppanyaki dinner option is great fun. (Some reviews unfairly bag the food). Waiting staff Millie and Atelini deserve a special mention. The kitchen team were great when we caught a fish and served up a delicious dinner of kokoda and grilled fish steaks for 6 of us. Yes, the resort infrastructure has seen better days but there are upgrades happening and it doesn’t pretend to be anything higher than its 3.5 star rating. If you want 5 star then pay for it and go somewhere else rather than expecting it at this resort. Good value for money and $4000 cheaper (over a week) than a 5 star island resort. A fab week of sun, snorkelling, reading, smiles, laughs, relaxation and friendly banter with staff and other guests alike. We will always remember our week at Treasure island and will be back again in the future!
Aufenthalt von 7 Nächten im Juli 2023
Antwort von RM am 13. Aug. 2023
Bula and greetings from Nakelo Treasure Island Resort.Thank you sincerely for your compliments.We will surely menrtion the 2 ladies names in the staff meeting this week for their service.Glad you enjoyed the local fish which you caught.Looking forward to your return to see the changes.Vinaka

2/10 – Ungenügend

Mitch

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the worst places we have stayed. Left two days early and should have left the day we arrived! The staff are warm and friendly, the room was clean and well appointed. The reef for snorkeling is beautiful and a calm beach for the kids but that’s about all the positives I could possibly find. The food is on the verge of being not even consumable for animals. My husband got violently I’ll on day two after having the seafood. Good service was terribly slow. Often food arrived cold and undercooked. I think the French fries that came with my sons order were never cooked and just served frozen. Like I stated we left two days early without requesting a refund. Management clearly doesn’t care if their resort closes. They say they are working on it but clearly with as many bad reviews for over a year they don’t care. We were not the only ones to leave early in fact on the boat ride home everyone was leaving early and totally disappointed and disgusted at the conditions of what should have been a fantastic holiday.
Antwort von RM am 13. Aug. 2023
Bula Vinaka and thank you for your comments.Your husband was attended to by the nurse and she said it was an alergic reaction to which he agreed as he was allergic to some seafood.

10/10 – Hervorragend

Jacqualyn, Leadville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic small tropical resort island perfect for any travelers. We were a family of 4 with teenage boys. The water sports included snorkeling, kayaking, paddle boarding, and others. Tennis and mini golf were daily fun competitions. We were so glad we made reservations for the special tempenyaki dinner on the slow Monday night it is a must do!!! Also they have fire dancing on Saturday night which was awesome to see. So many daily activities that every day was a different fun experience.
Aufenthalt von 6 Nächten im Juli 2023
Antwort von RM am 13. Aug. 2023
Bula Vinaka Thank you for your compliments.We are glad you enjoyed your holidays with usWe look forward to your return in the future.Vinaka

6/10 – Okay

Carlos

Mit der Familie gereist
I am a New Yorker and well-travelled, but this was my first trip to Fiji. This resort reminded me of the Bahamas 30 years ago. The place is very family friendly and if you have children 7 to 12 they will love running around the island. It is super safe. Many nice Aussie families with lovely children. The beach is gorgeous. The rooms are what they are, but the shower pressure is good. The over all grounds are nice and they rack the leaves everyday with lots of hammocks and views of the ocean. Very relaxing. We stayed for 6 nights which was plenty. The food is REALLT mediocre, which after reading the reviews is what I expected. Basically, you try to figure out what to eat as best you can so you don't starve. Most of it is pretty bad. Service is terrible at meal times. We waited 2 hours for am omelette one morning and when it showed up it was scrabble eggs. I wish they would just let me into the kitchen. LOL. Recreation: There were two jet skies neither worked and were old. There was a jet ski group I saw go out that was guided that came from somewhere else. So there is some sort of guided jet ski experience you can arrange. I arranged for a boat to take us to Cloud 9, the floating bar (a super fun thing to do) but they forgot so when we showed up they and to move the day. Also a minimum of 4 must go and no one signed up so I paid for 4 people and drag two young women along with us, my treat. Not a big deal but "classic" service at this resort. Welcome to Fiji.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von RM am 8. Aug. 2023
Bula Vinaka CarlosThank you for your compliments and comments.Glad you enjoyed your stay and for the great spill you did on the resort and its surrounds. Yes we have issues with Kitchen and we are doing our best to rectify this.Our activities are also being looked into.We are sorry that we didnot fully meet your expectations but thank you for letting us know as this is one way we can improve on.We look forward to your return in the near future.

4/10 – Schlecht

Vivienne

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is not the authentic Fiji experience. False advertising. I have lots of true current pictures I’d like to share. Including mould on pillows, cockroaches crawling in the kitchen, all the beach huts are broken, food is terrible because kitchen has very little equipment working, how does a resort run out of food. So many hazards the staff and tourists are at high risk.This resort is sublet independent out sourced to other companies. This is not a staffing issue this is a management issue. So many people landed on this island and canceled their bookings to leave immediately. Management is a huge problem very reactive not proactive. He said he is happy with the way the resort is. How sad this person does not represent Fiji standard at all. Very run down resort. Staff are beautiful very over worked.
Aufenthalt von 2 Nächten im August 2023
Antwort von RM am 13. Aug. 2023
Bula and thank you for your comments.This will be looked into.Trust you will return to see the changes.

4/10 – Schlecht

Vivienne

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2023
Antwort von RM am 8. Aug. 2023
Bula VivienneThank you for the comments .This is being looked into.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juli 2023
Antwort von RM am 8. Aug. 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thankyou for your comments.This will be shared by management and staff .We look forward to your return

10/10 – Hervorragend

Ian

Aufenthalt von 6 Nächten im Juli 2023
Antwort von RM am 25. Aug. 2023
Bula Vinaka IanThank you for your comments.Greatly appreciate them as it helps us to improve on what we are weak in.We look forward to your return.

4/10 – Schlecht

Vishwa

Mit der Familie gereist
I booked a Premium Beach Front Bure with a checkin time of 2:00pm. We arrived at the Island at 5pm and tried to check in and were told that our Room was not ready. We waited almost an hour before our room was cleaned and made ready. We walked into a wet floor, toilet smelled of sewer, toilet flash was broken, coffee pot and ice bucket were rusted. Did not get the room i booked based on talking to other guests that had booked the same room and i was able to see their rooms. This was very disappointing and would never recommend Treasurer Island resort.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von RM am 24. Juli 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort. Thank you for your comments. Our rooms are preblocked 1 day in advance. your reservations was not received till 1130am on day of arrival. We had a full house and the maid was still cleaning thus the wait.Room you stayed in was what you had booked. sincerely apologise for what you experienced and thank you for bring this up to my attention.I will ensure that this is taken care off. Vinaka

10/10 – Hervorragend

Jian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
a wonderful place
Aufenthalt von 3 Nächten im Juli 2023
Antwort von RM am 24. Juli 2023
Bula Vinaka Jian.Greetings from Nakelo Treasure Island Resort.We thank you sincere for your compliments and will pass on your comments to our staff .We look forward to your return.

4/10 – Schlecht

Steven

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Been to this property many times and always enjoyed myself and this time found the resort in massive disrepair all the beach cabanas are falling down , Burn offs over night on the beach of unwanted items And pool cloudy Overal disappointed to see this resort go down hill
Aufenthalt von 4 Nächten im Juli 2023
Antwort von RM am 23. Juli 2023
Bula Vinaka and greetings Thank you for your comments. I will talk with my managers and ensure that these are taken care off. We are beginning to work on these items and ensure that it is taken care off. We look forward to your return in the near future.Thank you again sincerely for those constructive comments.

6/10 – Okay

Olof

Aufenthalt von 5 Nächten im Juli 2023
Antwort von RM am 15. Aug. 2023
Bula and greetings Thank you for your comments.

6/10 – Okay

S

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
The island itself is great and the staff are very friendly. The bedrooms were good and clean. Our main issue was the food and cleanliness of plates etc and service. I wanted to give this resort a good rating, being locally owned but they let themselves down in terms of food. Food is repetitive which is OK, food ordered from the menu is slow. One night we waited 1.5 hours for dinner and the plate was very dirty (food on the bottom and grease on the top surface). I sent it back and went without as it was so late and dirty plates are inexcusable really. You have to ask for spoons, glasses, cups, plates etc every breakfast. The apple/custard Danishes are yummy at breakfast and the fresh fruit is great. Favourite thing was the snorkeling and the Teppanyaki dinner that only seats 8, so you need to book. That was tasty and fun. The resort itself needs work,a bit run down. Overall we had a fun time but for the price and the dodgy tummies that 4/8 in our party ended up with I wouldn't go back. Transfers are also expensive if your flights are at odd times. 1250 ish Fijian , so around 900 NZD for 4.
Aufenthalt von 6 Nächten im Juli 2023
Antwort von RM am 19. Juli 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for staying with us and also for your comments. I am sorry to learn of the incident and problem that you faced with our Food and Beverage . during your stay. Rest assured this will be taken up with my managers and staff of the outlet.My sincere apologies for this mishap and hope that this will not stop you from returning to the Resort in future.Vinaka and regards

4/10 – Schlecht

Gemma

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Treasure island has gone downhill. Its rundown and the food was hardly edible.
Aufenthalt von 7 Nächten im Juni 2023
Antwort von RM am 19. Juli 2023
Bula Vinaka Gemma Greetings from Nakelo Treasure Island Resort.I have read yur comments and greatly appreciate your thoughts.I will discuss this with my managers and rest assured steps will be taken to improve this.We hope you will revisit us again.Vinaka

4/10 – Schlecht

Tomoko

Aufenthalt von 3 Nächten im Juli 2023
Antwort von RM am 15. Aug. 2023
Bula and greetings thank you for your comments.Our sincere apologies if we werenot able to meet your expectations.

4/10 – Schlecht

Kumaran

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Cleanliness was good. Service was below average. Food choices very limited if you can't afford expensive buffet. Couldn't access the wifi during the whole time. Continental breakfast included in package was good value.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von RM am 19. Juli 2023
Bula Vinaka Kumaran.Thank you for your comments .It is greatly appreciated as i helps us to see where we have fallen and work on getting it improved..I hope you will revisit us again soon.Vinaka

8/10 – Gut

Craig

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy holiday
Aufenthalt von 7 Nächten im Juli 2023
Antwort von RM am 19. Juli 2023
Bula Vinaka Craig and greetings from Nakelo Treasure Island Resort.Thank you for staying with us and helping us back on our feet after Covid.Your comments isgreatly appreciated and I will ensure that my managers and staff are copied.We sincerely look forward to your next visit.Vinaka

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Juli 2023
Antwort von RM am 14. Juli 2023
Bula and thank you. Could not read your remarks/comments but with the rating 4/5 thanks for that.My apologies for any shortfalls you received during your stay.We hope you will return .Vinaka

8/10 – Gut

Helen

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Treasure Island is quite small, so you are always in the resort. However, we scored a hut that was on the quiet side of the island, close to the water, and which was spacious and comfortable. It's an older resort and there are areas that could do with some love, but it was still beautiful, and the kids had a fun time snorkelling and swimming, and the grownups read and slept in hammocks. The staff were friendly and kind, and super quick to help out if something needed attending to. The only downside was waiting on food orders, and there could have been a bit more range in the menu. Food is expensive there for what you get. The best food was the local dishes - fish and coconut cream - the chips were awful, the wedges were great! The facilities need some development - the pool area is run down, and the restaurant needs a proper pergola rather than tent-style marquees. We scored tables out of the main area which was great as mealtimes could be super noisy with all the young children and the band playing! All in all, we had a good visit, but might find a bigger island if we go back to Fiji.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von RM am 14. Juli 2023
Bula Vinaka HelenThank you for your comments greatly appreciate it. Glad to know you enjoyed your stay. Yes we are just starting to work on areas now especially the public spaces.I will discuss the food and service with the Chef and FnB Mgr.Thank you again sincerely for the comments and look forward to your return.Vinaka

8/10 – Gut

Dit, Auckland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von RM am 14. Juli 2023
Bula Vinaka Dit.Sorry I could not read the comments as it didnt appear but with 4/5 I took it to be a great one and thank you for that.My apologies for any shortfall you may have come across during your stay. However thankyou again for staying withus and look forward to your return.

8/10 – Gut

Allen

Aufenthalt von 2 Nächten im Juli 2023
Antwort von RM am 8. Aug. 2023
Bula AllenGreetings from nakelo Treasure Island Thank you for your comments and compliments.Will share with staff and management.Looking forward to your return