Kommentar von Hotelmanagement
19.04.2024 von soumya, Hotelmanagement
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel