Veröffentlicht am 12.07.2017
Reserved 2 rooms. The rooms were supposed to be ready by 3pm. 1 of them wasn't. We got the 1 room that was ready and staff said they'd let us know when the other room was ready, so waited in our room for the other room to be ready and the rest of our group to come. When we got to our room, the maid was just leaving and said it was clean. 4:00 I go downstairs to get the key to the other room and staff said they need to have the supervisor check the room first. 5:00 I call down to the front desk, they haven't checked the room. 6:00 I call in inquire again, and get the same answer. Rest of our group shows up and we're crammed in 1 room waiting for someone to check. Almost 4 hours after check in we finally get our room. Ridiculous! Had to call to inquire about room charges a couple days later and staff wasn't very polite/helpful again.
Kommentar von Hotelmanagement
16.07.2017 von James , Hotelmanagement
Thank you for staying with us Courtney, I am sorry for the troubles you had with your 2nd room. We have shared your feedback with the team.