Great location but neglected
Veröffentlicht am 03.05.2016
Check-in was pleasant, and the staff was friendly. I was given a renovated room and a late check-out by request. Then things went south. The brand new TV didn't work when I got to the room. First call to front desk. They sent someone up and it was fixed quickly which was nice. Went to the pool area and found it depressing and neglected. The floor seemed dirty. The gym area was nice though. The 2nd afternoon, the elevators were all broken at 2pm. Had to take 17 flights of stairs to get out! 2nd call to front desk. When I returned late that night, the elevator was working but smelled strongly of marijuana! Someone had just smoked weed inside the hotel elevator! I also noticed some dirty plates across the hall from my room FOR THE ENTIRE WEEKEND. They didn't move once! This hotel is in a great location and the renovated rooms are good, but there's some serious neglect going on from the staff/management/security. They don't seem to care.
Kommentar von Hotelmanagement
21.05.2016 von James , Hotelmanagement
Thank you for your reveiw, we appreciate you bringing these items to our attention. Your stay does not sound like a typical stay of most of our guests. Please join us again and we can show you why so many people call the Marriott Eaton Centre their home away from home while travelling to Toronto