Basierend auf 982 geprüften Bewertungen
3,6 Sauberkeit der Zimmer
3,9 Service
3,7 Komfort der Zimmer
3,4 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden aus Frankfurt
Veröffentlicht am 15.01.2019
Der Service ist sehr nett, das Frühstück ist lecker und das Zimmer sehr sauber!
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
The people that worked there were wonderful , however there were several broken items in my room
Kommentar von Hotelmanagement
22.04.2024 von Hotel Manager, Hotelmanagement
Dear Savannah,Thank you for your review and for acknowledging our dedicated staff. We apologize for the inconvenience caused by the broken items in your room. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the chance to welcome you back and provide a superior stay.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
👍
Kommentar von Hotelmanagement
22.04.2024 von Hotel Manager, Hotelmanagement
Dear Augustine,We sincerely appreciate your stay and the fantastic feedback, reflected in your 5-star rating. Your kind words truly inspire us. Knowing we've met your expectations fuels our dedication to even better service. We eagerly anticipate the opportunity to host you again.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Kommentar von Hotelmanagement
22.04.2024 von Hotel Manager, Hotelmanagement
Dear Shelley,Thank you for sharing your feedback with us. We're glad to hear that you found aspects of your stay satisfactory. Your comments help us identify areas for improvement, and we're committed to enhancing our services to ensure a more enjoyable experience for all our guests. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Kommentar von Hotelmanagement
22.04.2024 von Hotel Manager, Hotelmanagement
Dear Anthony,Thank you for choosing to stay at our property. We sincerely apologize that your experience did not meet your expectations, and we would greatly appreciate the opportunity to learn more about the specific events that occurred during your stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We genuinely care about our guest's satisfaction, and we take guest feedback seriously. Rest assured, we will thoroughly investigate the issues you encountered and take appropriate actions to prevent any similar occurrences in the future. Your insights will play a crucial role in helping us enhance our overall guest experience. We truly appreciate your feedback and would like to request your understanding and consideration in providing us with another opportunity to serve you better. We are committed to making the necessary improvements to ensure that your next stay exceeds your expectations.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2024
The staff was nice. Room was clean. It was quiet , didn’t hear other guest or street noise.
Kommentar von Hotelmanagement
20.04.2024 von Hotel Manager, Hotelmanagement
Dear Steve,Thank you for your perfect rating and for sharing your positive experience! We're delighted to hear that you found our staff friendly, the room clean, and the environment quiet. Providing excellent service and comfort to our guests is our top priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
No wifi access in the room or lobby. Terrible.
Kommentar von Hotelmanagement
16.04.2024 von Hotel Manager, Hotelmanagement
Dear Aaron,We sincerely apologize for the inconvenience you experienced with the lack of WiFi access during your stay. Providing reliable internet connectivity is important to us, and we understand how frustrating it can be when this service is not available. We'll address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 05.04.2024
Stayed in several rooms as a group. One room didn't have a knob on the inside of the door and had to use something to pry the door open to get out. Another room had no hot water ever, another had no water pressure. One room had mold behind the dresser and now 4 people are sick. Was told the hot tub was out of service because someone puked in it and they weren't cleaning it yet, were there for 3 days and they never cleaned it. None of the vending machines worked. Will not stay again.
Kommentar von Hotelmanagement
06.04.2024 von Hotel Manager, Hotelmanagement
Dear Ashley,We deeply regret that your recent experience fell short of expectations. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Rest assured, we take your feedback seriously and have addressed these issues with our team to ensure they are rectified promptly. Your comfort and safety are our top priorities, and we are committed to providing a clean, well-maintained environment for all our guests. We understand your disappointment and hope to have the opportunity to regain your trust in the future. If there's anything we can do to make amends or assist you further, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 03.04.2024
We were given a room which had an animal smell at first. We were given a different room. At midnight, someone tried to enter our room with a card key. The only thing to stop this was the top bolt. As I tried to get a coffee in the morning, I was told by the desk clerk to get out and howrude I was after the breakfast manager told me it was ok. We will not be back to the hotel. One of the worst nights spent in a hotel!
Kommentar von Hotelmanagement
04.04.2024 von Hotel Management, Hotelmanagement
Dear Rebecca,We sincerely apologize for the multiple issues you encountered during your stay. It's deeply concerning to hear about the animal smell in the first room, the unauthorized attempted entry into your room, and the negative interaction with our staff during breakfast. This is not the level of service we aim to provide, and we regret that your experience fell short of your expectations. Your feedback will be shared with our team for immediate investigation and improvement. We understand your frustration and disappointment, and we hope to have the opportunity to make it right for you in the future. If you would like to discuss your experience further, please don't hesitate to reach out to us directly.Sincerely, Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 31.03.2024
The toilet didn’t flush. No cold water in the shower. No hot water at the sink. Vending machine was empty and cold drink machine wouldn’t accept money in any form. Place was filthy and property overgrown with weeds. Just don’t do it!
Kommentar von Hotelmanagement
01.04.2024 von Hotel Manager, Hotelmanagement
Dear Laurie,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager
