Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
514 von insgesamt 896 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
514
292 von insgesamt 896 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
292
53 von insgesamt 896 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
53
24 von insgesamt 896 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
24
13 von insgesamt 896 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
13
9,2/10
Sauberkeit
8,8/10
Personal & Service
8,8/10
Ausstattung
9,0/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Verifizierter Reisender
3. Nov. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zentrale Lage, nicht weit vom Bahnhof
Verifizierter Reisender
Aufenthalt von 6 Nächten im Oktober 2019
Antwort von カンデオホテルズ東京新橋 am 6. Nov. 2019
Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay and found our location preferable to your stay! We hope you'll consider us for your future ventures to Tokyo.
Best regards,
Candeo Hotels Tokyo Shimbashi
10/10 – Hervorragend
Luzi
6. Juli 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luzi
Aufenthalt von 3 Nächten im Juli 2019
8/10 – Gut
Verifizierter Reisender
15. Apr. 2019
Verifizierter Reisender
Aufenthalt von 5 Nächten im April 2019
Antwort von Candeo Hotels Tokyo Shimbashi am 26. Apr. 2019
Thank you for taking the time to leave a review! We hope to have the chance to serve you once more during any future visits to Japan!
Best regards,
Candeo Hotels Tokyo Shimbashi
8/10 – Gut
Jennifer
8. Okt. 2018
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jennifer
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von Candeo Hotls Tokyo Shimbashi am 30. Okt. 2018
Thank you for a contribution. I wait for the next use.
10/10 – Hervorragend
Peter, Köln
15. Mai 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Feines Hotel, umgeben von Lokalen, eigenes Onsen
Lage nahe des Bahnhofs Shimbashi praktisch, der Park Hamarikyu ist zB zu Fuß problemlos erreichbar. In der Umgebung befinden sich unzählige Lokale, beliebt bei den Locals, einige haben auch englische Menüs.
Hotel ansonsten sehr gut und sauber, eigenes Onsen, wenn auch etwas klein (wir sind aber auch mitten in Tokyo).
Peter
Aufenthalt von 4 Nächten im Mai 2018
Antwort von CANDEO HOTELS Tokyo Shimbashi am 16. Mai 2018
Thank you for your staying.
we are very delighted to hear that you had a great time with our hotel and satisfied.
The location is one of the our strenghts!
We are looking foraward to seeing you again!
Best regards,
Hamada
CANDEO HOTELS Tokyo Shimbashi
10/10 – Hervorragend
Fredy
27. März 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ausgezeichnet
Tolles Hotel in einem zentralen und ruhigen Viertel. Nahe JR Station. Sehr sauber, tolles Frühstücksbuffet, schöner SPA Bereich (Frau/Mann getrennt).
Fredy
Antwort von CANDEO HOTELS TOKYO SHIMBASHI am 30. März 2018
Thank you for your staying at CANDEO HOTELS Tokyo Shimbashi.
We are happy to hear that.
Thkank you.
10/10 – Hervorragend
BUNNALA
Mit dem Partner gereist
23. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked since it was cheap. But service and amenities was amazing.
BUNNALA
Aufenthalt von 2 Nächten im April 2024
Antwort von CANDEO HOTELS TOKYO SHIMBASHI am 24. Apr. 2024
Dear Mr/Mrs Bunnala,Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time.And thank you for sharing your review with us.We look forward to welcoming you again.Front desk.
10/10 – Hervorragend
Henry
16. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Area around the hotel is a bit much but a very nice hotel otherwise
Henry
Aufenthalt von 1 Nacht im April 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 16. Apr. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
8/10 – Gut
Xueru
Mit der Familie und kleinen Kindern gereist
15. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Hotel is in prime location and easy access to surrounding landmarks. Hot tube is nice and overall feel safe and quiet. However the only downside staff is not friendly and patience, we can feel that as a tourist visiting tokyo. This hotel I can easily rated 5 star if staff services meet the expectations.
Xueru
Antwort von Candeo Hotels Tokyo Shinbashi Front Desk am 16. Apr. 2024
Thank you for staying at the Candeo Hotels Tokyo Shimbashi.However, we are very sorry that our employee's attitude caused you to feel upset. We will continue to provide thorough employee training, and all of our employees will do their utmost to make your stay as pleasant and comfortable as possible.We sincerely look forward to welcoming you again.
8/10 – Gut
Andy
Mit der Familie gereist
15. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are helpful, welcoming and friendly. Room was a twin with added bed for child however there wasn't a 3rd bed it was a window seat chaise lounge type thing which wasn't made up (maybe they thought we'd share one of the singles) The room was smell with only room to open 1 suitcase on the stand and 1 on the floor leaving no room to move around the room. Area very good for sights and transport to anywhere in the city and the airport.
Andy
Aufenthalt von 5 Nächten im März 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 15. Apr. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We would also like to thank you again for your feedback regarding your stay. We will continue to strive to be a hotel where our guests can spend their time with peace of mind. We look forward to welcoming you again.
8/10 – Gut
Grace
11. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Grace
Aufenthalt von 5 Nächten im April 2024
Antwort von CANDEO HOTELS TOKYO SHIMBASHI am 20. Apr. 2024
Dear Mr/Mrs Grace,Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again.Candeo Hotels Tokyo Shimbashi Front desk.
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy access to all the dining options. Shimbashi is famous for adult late night life, just saying.
Sheng
Aufenthalt von 1 Nacht im Februar 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 8. März 2024
Dear Sheng,Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
SungMin
Aufenthalt von 3 Nächten im Januar 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 28. Jan. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming
8/10 – Gut
Shu Keung
26. Jan. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Shu Keung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 28. Jan. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
10/10 – Hervorragend
Emil Hassan
Mit einer Gruppe gereist
22. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Emil Hassan
Aufenthalt von 6 Nächten im Januar 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 22. Jan. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
10/10 – Hervorragend
Shu Yan
19. Jan. 2024
Shu Yan
Aufenthalt von 3 Nächten im Januar 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 21. Jan. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.
10/10 – Hervorragend
Kyu Sun
Geschäftlich gereist
18. Jan. 2024
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Kyu Sun
Aufenthalt von 3 Nächten im Januar 2024
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 21. Jan. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
10/10 – Hervorragend
Edwina
Mit der Familie gereist
10. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Though the room is very compact, it was clean and well kept and conveniently located to restaurants, convenient stores and the JY and Ginza metro lines.
The Buffett breakfast was excellent value , offering a good variety of authentic Japanese Breakfast foods.
The onsen was lovely too, offering an indoor as well as open air bathing pool. Staff were lovely and helpful
Edwina
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 10. Jan. 2024
Dear Mr/Mrs EdwinaThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. It is so nice to hear that you liked the hotel location and the Public Bath. We look forward to the pleasure of welcoming you again.Best regards.
10/10 – Hervorragend
lionello
Mit der Familie gereist
9. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ottima location e qualità/prezzo
Eccellente posizione nel quartiere di Shibuya, perfetto per spostarsi e visitare tutta Tokyo (soprattutto se si vuole sfruttare il JR Pass, essendo la struttura a 5 minuti a piedi dalla fermata Shibuya sulla JY line). Camera molto piccola (negli standard di Tokyo), ma pulitissima e ben organizzata.
lionello
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 10. Jan. 2024
Dear Mr/Mrs LIONELLOThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.Best regards
8/10 – Gut
Gary
Mit der Familie und kleinen Kindern gereist
7. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Compact room size but good layout.
Dining facility was not open at the time of our stay.
Gary
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Candeo Hotels Tokyo Shimbashi am 15. Jan. 2024
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We will try to make an environment that guests could stay more confortable.We look forward to welcoming you again
6/10 – Okay
Odd Mikkel
Mit der Familie gereist
6. Jan. 2024
Gut: Zustand der Unterkunft
Odd Mikkel
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 10. Jan. 2024
Dear Mr/Mrs Odd MikkelThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.Best regards.
10/10 – Hervorragend
youssef
Mit der Familie gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent choix
Excellente localisation à proximité d’une station de métro qui vous emmène partout à Tokyo. Beaucoup d’options de restauration dans les environs. Chambre très confortable. La présence d’un onsen change tout
À recommander vivement
youssef
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 10. Jan. 2024
Dear Mr/Mrs YOUSSEFThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. It is so nice to hear that you liked the location of our hotel. We look forward to the pleasure of welcoming you again.Best regards.
10/10 – Hervorragend
hyunsook
Mit der Familie gereist
2. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
hyunsook
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 10. Jan. 2024
Dear Mr/Mrs HyunsookThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.Best regards
10/10 – Hervorragend
Mengling
Mit der Familie und kleinen Kindern gereist
2. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
2 blocks from Shimbashi train station,
A few blocks from Don Quixote which we didn’t know until the night before we left otherwise we took the train to the Mega store in Shibuya.
The housekeeping staff is amazing!!
We didn’t need our rooms cleaned for our 7 night stay but left the trash/ recycled bottles/ dirty towels outside our room. They replenished our towels and provided 2 bottle waters every single day without knowing. ❤️
The spa was very nice of you want to try the sento. Just wear the PJs and house slippers they provide in the room and bring with you bath and hand towels. I’ve never participated in one before but everyone minds their own business. Yes, you are naked but don’t have to feel self-conscious. We all are different shapes and sizes. Just remember to wash body once entering the sento area using the stalls. Then can use the hot spa and sauna room. You only need 15 minutes for the whole duration or else you end up like a prune! Then shower afterwards in the spa area using the complimentary shampoo/ wash, hair dryer, combs, etc…. It felt really relaxing to use the spa. Also they provide a locker to store belongings and you take key which is a wristband with you to the spa room.
Love the hotel quietness.
Rooms are a bit small for us which was 1 adult and two preteens. They said we had the second largest room!😳 it was fine since we only need to to sleep and shower.
Mengling
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR MENGLINGThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
10/10 – Hervorragend
sandra
Mit der Familie gereist
1. Jan. 2024
sandra
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR SANDRAThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds
10/10 – Hervorragend
edwina
Mit der Familie und kleinen Kindern gereist
1. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
地點方便, 由新橋駅步行幾分鐘,酒店房間比較細, 但澡堂舒適
edwina
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR EDWINAThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. It is so nice to hear that you liked hotel location and the SKY SPA. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
10/10 – Hervorragend
youssef
Mit der Familie gereist
29. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super rapport qualité prix
Excellent rapport qualité prix et super localisation à proximité de tout : commerces restaurants et ligne yamanote pour rayonner vers tout Tokyo
Onsen un réel plus
Petit dej très correct
Prendre la chambre d’angle pour plus de place
youssef
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR YOUESSEFThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. It is so nice to hear that you liked hotel location and the hotel SKY SPA. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
10/10 – Hervorragend
HYEONG GYUN
29. Dez. 2023
HYEONG GYUN
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR HYEONG GYUNThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
10/10 – Hervorragend
David
Mit dem Partner gereist
29. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was clean and well maintained. Room was well designed, comfortable and had plenty of plugs and amenities (fridge, kettle, glasses/cups). The room was small but we had no issues. Spa and breakfast were very good. Hotel was quiet to be in the bustling Shimbashi restaurant/nightlife area. Easy access to both Shimbashi and Toronomon. Would definitely stay here again and recommend it.
David
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR DAVIDThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. It is so nice to hear that you liked hotel location, room design and the hotel breakfast. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
8/10 – Gut
Chisato
23. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Chisato
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR CHISATOThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
10/10 – Hervorragend
Vivian
22. Dez. 2023
Vivian
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 3. Feb. 2024
Dear vivianThank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk So
10/10 – Hervorragend
YUNHWA
20. Dez. 2023
YUNHWA
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 23. Dez. 2023
Dear YUNHWA,Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
10/10 – Hervorragend
Bryce
17. Dez. 2023
Bryce
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Jan. 2024
Dear MRS/MR BRYCEThank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We will continue to increase our hotel service. We look forward to the pleasure of welcoming you again.Best reagrds.
10/10 – Hervorragend
Wai Yip
17. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 23. Dez. 2023
Dear heewon,Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.Front desk
8/10 – Gut
Verifizierter Reisender
Mit der Familie gereist
12. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 14. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
10/10 – Hervorragend
Kuo-Shen
12. Dez. 2023
Gut: Sauberkeit und Personal & Service
Kuo-Shen
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 14. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.
8/10 – Gut
Tsunehiro
7. Dez. 2023
Gut: Sauberkeit und Zustand der Unterkunft
大和八木駅周辺に宿泊時は
Tsunehiro
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 14. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.
8/10 – Gut
Louis
Mit der Familie gereist
7. Dez. 2023
Gut: Sauberkeit und Personal & Service
Internet is down
Louis
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Dez. 2023
Thank you for taking the time to tell us about your recent stay with us here in Tokyo. It is regrettable that we did not meet your expectations on this occasion. Again, thank you for your feedback and we hope to welcome you again. Best regards,
10/10 – Hervorragend
KWOK
6. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
KWOK
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
8/10 – Gut
ISSEI, NARA
5. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ISSEI
Aufenthalt von 1 Nacht im November 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 7. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We would also like to thank you again for your feedback regarding your stay. We will continue to strive to be a hotel where our customers can spend their time with peace of mind. We look forward to welcoming you again.
10/10 – Hervorragend
Jeong Won
Mit einer Gruppe gereist
4. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jeong Won
Aufenthalt von 3 Nächten im November 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 5. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi on your precious trip this time. And thank you for sharing your review with us. We look forward to welcoming you again. Front desk
10/10 – Hervorragend
Jye Ming
1. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jye Ming
Aufenthalt von 4 Nächten im November 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 5. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.
Verbesserungswürdig: Personal & Service und Ausstattung
The property is close to Ginza is a positive mark for the hotel. What I did not like was when the server at the breakfast buffet got the croissants (a total of 6 croissants -2 pcs for each person in the party) we took to bring to our room. Each of us wrapped the two croissants with paper napkin and when we got to the elevator, a male wait staff told us we were not allowed to take out the croissants and took the them from us. We were thinking- they could have informed us that we were not allowed to take it to our room and allowed us to keep them. I do not know what they did with the bread they took but I hope they did not put them back in the buffet or threw them out ( of all the possibilities, I think the best would have been that they allowed us to keep and eat them instead of all 6 croissants going to waste). Also, the front desk staff should check how many pieces of luggage a guest has before calling a taxi because when the taxi arrived, our luggage did not fit in the cab. I guess the staff should be given more training on customer service.
Sheila
Aufenthalt von 2 Nächten im November 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 23. Nov. 2023
Thank you for choosing Candeo Hotels Tokyo Shinbashi.We apologize for the inconvenience caused by the lack of information regarding the take-out of croissants at the breakfast room.Originally, we do not allow guests to bring food from the breakfast room to their rooms for hygienic reasons.However, we apologize again for the inconvenience caused by the lack of information about the hotel.We should have checked the status of the cab in advance, and we will improve these points by thoroughly educating our employees in order to ensure that our guests have a pleasant stay until the end of their stay.
10/10 – Hervorragend
JONG HAN
Geschäftlich gereist
22. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
JONG HAN
Aufenthalt von 2 Nächten im November 2023
Antwort von CANDEO HOTELS TOKYO SHINBASHI am 5. Dez. 2023
Thank you for staying at Candeo Hotels Tokyo Shimbashi.We hope that you had a pleasant stay. We look forward to the pleasure of welcoming you again.