Außenbereich

Bewertungen von Castletown Hotel

3 out of 5
Castletown Hotel
Main Street, Castletown, Thurso, Scotland

Bewertungen

8,6

Hervorragend

174 von insgesamt 343 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
113 von insgesamt 343 Gästebewertungen haben eine Bewertung von 8 - Gut" "
39 von insgesamt 343 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 343 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 343 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,2/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Freundlich, nett, modern, günstig und hundefreundl
Sehr freundliches Personal. Extrem Hunde freundlich! Wir hatten auf dem Zimmer einen Napf, ein Handtuch, eine Decke und Leckerchen. Das Essen und das Frühstück waren super. Vor allem waren es sehr große Mengen. Die Bar war ebenfalls gut. Die Einrichtung war modern, lediglich das Bad war etwas älter und abgewohnter. Aber alles war sehr sauber. Vielen Dank, wir kommen gerne wieder!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von jc am 12. Mai 2023
Good afternoon and thank you for your stay and lovely review so pleased you enjoyed our pet stayover and especially our food we would love to welcome you back when next this way have a good day

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Die Unterkunft ist in Castletown und nicht in Thurso. Es ist ein nettes und gutes Restaurant dabei. Das Badezimmer ist etwas spartanisch und würde mehr Ablageflächen benötigen.
Aufenthalt von 3 Nächten im Juni 2019
Antwort von jc am 17. Juli 2019
Hello and thank you for staying with us and taking the time to post a review of your recent stay we will take your comments on board.

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Das Bad hat ziemlich gestunken wie eine öffentliche Toilette. Das Zimmer war schäbig, aber in Ordnung. Mehr als eine Nacht dort geht aber nicht. Da unser Zimmer neben der Küche war, war es auch bis spät abends laut.
Aufenthalt von 1 Nacht im Mai 2019
Antwort von jc am 2. Juni 2019
Good evening and sorry for our delayed reply and so sorry you have not enjoyed your stay with us but we do appreciate the feed back as this helps us to improved and we will certainly look into your comments.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideal als Basis fuer Orkney Trips
Das Hotel liegt in Castletown, einem Ort, an dem es nicht viel zu sehen gibt. Allerdings ist es ideal als Zwischenstop auf einer NorthCoast 500 Tour oder Basis fuer einen Ausflug auf die Orkney Inseln. Das Restaurant ist hervorragend mit sehr gutem Preis/Leistungsverhaeltnis.
Aufenthalt von 2 Nächten im Mai 2018
Antwort von jc am 15. Mai 2018
Hi and Thank you for your recent review and kind comments pleased you enjoyed it and as you mention good for the North Coast 500 and if moving onto the Orkney Islands. Regards Reservations

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2017
Thank you for taking time to review our hotel we appreciate all guest comments and hope to welcome you back on a future visit to the area

10/10 – Hervorragend

Beat

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Stadtunterkunft
Nette Gastgeber, gutes Frühstück
Many Thanks for your comments from your recent stay with us and great that you enjoyed the Breakfast ! we pride ourselves on the service and quality of our Full Scottish Breakfast everyone looks forward to it , hope to Welcome you back again many thanks and appreciate your feedback.

10/10 – Hervorragend

Vijay, Toronto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good. Thank you.
Aufenthalt von 1 Nacht im März 2024
Antwort von jc am 11. März 2024
thank you for your stay and so pleased all was good we appreciate your time taken to post this review

10/10 – Hervorragend

mary, BRAMBLETON

Gut: Zustand der Unterkunft
Aufenthalt von 7 Nächten im November 2023
Antwort von jc am 11. Dez. 2023
thank you for your 5 out of 5 Mary we do appreciate this

10/10 – Hervorragend

Leah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I thoroughly enjoyed my stay here. Each staff member is friendly, kind, and helpful. A generous breakfast was included, and they accomodated me by serving me before hours. Housekeeping tidied my room between check in/out. Castletown Hotel is a great place to stay!
Antwort von jc am 16. Feb. 2024
Hi Good afternoon and thankyou so much for your stay we do appreciate your review and wish you a great weekend

10/10 – Hervorragend

mary, BRAMBLETON

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are excellent
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von jc am 7. Dez. 2023
Hi Thank you for your stay and we do appreciate your comments thankyou

10/10 – Hervorragend

mary, BRAMBLETON

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are the very best
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von jc am 6. Dez. 2023
Hi Good afternoon and thank you for your stay so pleased you enjoyed our hotel and team especially. We appreciate your comments and full marks. Take Care with your travels.

10/10 – Hervorragend

mary, BRAMBLETON

Gut: Zustand der Unterkunft
The staff are great
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von jc am 5. Dez. 2023
thank you for your review score of 5 out of 5 we do appreciate this and so pleased you enjoyed our friendly team

8/10 – Gut

Gary, Burton on Trent

Geschäftlich gereist
Gut: Ausstattung
Lovely stay again, room was comfortable but either boiling hot or a bit cold, food good and staff excellent, looking forward to staying next time :-)
Aufenthalt von 4 Nächten im November 2023
Antwort von jc am 5. Dez. 2023
Hi Thank you for your stay and so pleased you are looking forward to next time our team will be so pleased to welcome you back..

10/10 – Hervorragend

Glenys

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was nothing that i could fault. Everyone was helpful and friendly and it was such a lovely place, quiet and safe.
Aufenthalt von 3 Nächten im November 2023
Antwort von Emma am 29. Nov. 2023
Thank you for the 5/5 review. We're glad you enjoyed your stay with us and found us to be quiet and safe. Kind Regards, Emma

10/10 – Hervorragend

mary, BRAMBLETON

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are amazing and the food is good. The rooms are quiet and nicely decorated.
Aufenthalt von 28 Nächten im Oktober 2023
Antwort von Emma am 29. Nov. 2023
Thank you for the 5/5 review Mary. We're glad your enjoying your stay with us. Kind Regards, Emma

10/10 – Hervorragend

Stuart

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Gary, Burton on Trent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay, comfortable / toasty / quiet room, Wi-Fi occasionally a bit iffy but not a major issue, really friendly & helpful staff, enough parking & good food options (including breakfast), will definitely use again
Aufenthalt von 4 Nächten im November 2023
Antwort von Emma am 17. Nov. 2023
Good Evening Gary, Thank you for the review, we look forward to welcoming you on your next stay with us. Kind Regards, Emma

10/10 – Hervorragend

Graham

Aufenthalt von 1 Nacht im November 2023
Antwort von jc am 15. Nov. 2023
Good morning and thank you for your review our team will be so pleased to see the Ten out of Ten we appreciate this very much. Have a great day.

8/10 – Gut

Saul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Mattress terrible. Needs to be replaced. Towels in bad shape, frayed edges, old.
Antwort von jc am 22. Sept. 2023
Hi Thank you for your stay and for advising us of these points which we need to address we appreciate it and will speak with our management team. thank you again for your stay and hope you would return

2/10 – Ungenügend

Kenny

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Poor service
Entered room to what sounded like a jet engine going in the wall, was told it was pump for shower next door. Room was tired needing a very good clean and decorated. Went for a shower that night, no hot water to be had and shower was trickling. Managed to get a hot shower in the morning but again very little water flow. Contacted maintenance and was told shower wasn't right. Returned later in the day to be told the owner said its ok. Checked out early and Will not use this hotel or any hotel in the group again.
Aufenthalt von 2 Nächten im September 2023
Antwort von jc am 22. Sept. 2023
good morning Mr Ballantyne and we are so sorry to read of your experience on this stay as its not our normal standard of service so we do apologise and would reach out to you to give us another try at any of our properties and let our owners know of the date and we can make amends in person. Thank you for comments as will help us to improve

8/10 – Gut

JASON, Chulmleigh

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
For a cheaper hotel, this was a very pleasant place to stay while completing the NC500. Room was spacious, nice powerful shower in an en-suite (not a shower over a bath). Breakfast was OK and staff were helpful and polite. Would stay again.
Aufenthalt von 2 Nächten im September 2023
Antwort von Emma am 16. Sept. 2023
Thank you for the review Jason we're glad you had a nice stay and would love to welcome you back. Kind Regards, Emma

10/10 – Hervorragend

Bradley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect!
Amazing value for money, staff were fantastic. Breakfast was also amazing!
Aufenthalt von 1 Nacht im September 2023
Antwort von jc am 8. Sept. 2023
Hi Good morning thank you for your stay and lovely review our team will be very pleased to read of your Fantastic experience and our Ten out or Ten is much appreciated.

10/10 – Hervorragend

Edward

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice. Close to ferry. Friendly staff!
Aufenthalt von 1 Nacht im August 2023
Antwort von jc am 31. Aug. 2023
Hi good morning and thank you for your review and stay pleased our friendly team made an impression and you found us useful re the Ferry Crossing being handy.

10/10 – Hervorragend

evelyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic
Amazing
Aufenthalt von 1 Nacht im August 2023
Antwort von Emma am 26. Aug. 2023
Thank you for the 10/10 Evelyn. Kind Regards, Emma

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Emma am 26. Aug. 2023
Thank you for the 10/10 review. Kind Regards, Emma

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Emma am 22. Aug. 2023
Thank you for the 10/10 Christine, we're glad you had a nice stay with us. Kind RegardsEmma

8/10 – Gut

Gary, Burton on Trent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place, lovelier staff? can always get a table in the restaurant, food very good for the price, good breakfast as well, rooms near the road are a bit noisy but would definitely stay here again.
Aufenthalt von 5 Nächten im August 2023
Antwort von jc am 18. Aug. 2023
Hi good afternoon and thank you for your stay so good you enjoyed our food and value we appreciate your comments

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was large and spacious with comfortable rooms. The staff were really friendly and the hotel itself was really welcoming. The food in the restaurant was delicious. Easy and spacious car park behind the hotel, and very easy to get to. In walking distance is a heritage area, rock pools and an amazing beach. Well worth the short walk to visit.
Aufenthalt von 1 Nacht im August 2023
Antwort von Emma am 26. Aug. 2023
Good Afternoon Sarah, Thank you for the review we're glad you had a nice stay with us and enjoyed the coastline of Castletown. Kind Regards, Emma

10/10 – Hervorragend

Aria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel! We arrived at 9pm and had the nicest greeting ever. The room was really clean and neat. Perfect for a night sleep! The breakfast was delicious with a great selection for everyone! Would highly recommend! 10/10!
Aufenthalt von 1 Nacht im August 2023
Antwort von jc am 2. Aug. 2023
Hi good morning and we are so pleased to read of your good experience with us and very happy that you would recommend us to others have a good day and travels.

10/10 – Hervorragend

Brittany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Food, Great Location
Great Location for ferry. We just stayed the one night with our two young kids before our ferry to Stromness in the morning. We had dinner in the hotel restaurant and the food was large portions and delicious. Breakfast was available from 630am which was great as we had to get the early ferry and breakfast was good too. Sofa bed wasnt super comfortable but the normal bed was and the room was clean and tidy. Perfect for a 1 night stopover.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von jc am 24. Juli 2023
Good morning and thank you for your stay so pleased you liked our location and great food we appreciate your review

6/10 – Okay

Cathrin

Verbesserungswürdig: Personal & Service
OK men inget mer!
Äldre hotell, större rum med soffa vilket var ett plus men dubbelsängen var väldigt smal. Helt ok skick. Fungerar utmärkt för en natt om du är på genomresa som vi var. Gratis parkering finns, troligen inte för alla men några i alla fall. Frukosten inget speciellt, litet utbud. Middagen var både ris och ros. Min friterad kyckling var helt perfekt men min man beställde friterad scampi och fick något helt annat vattnig, odefinierbar massa (krabbstick?), han sa till och beställde samma kyckling som jag beställt, när han väl fick in den var den överfriterad och torr!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Emma am 19. Juli 2023
Thank you for taking the time to leave us a review Cathrin. Sorry to hear you didn't enjoy your meal with us. I can confirm that it was Scampi you got but I'm glad our team quickly changed your meal and got the chicken fillets to you. We were under the impression you were happy as you told the waiting staff they were good. I wish you had let us know at the time they were also not to your liking as we could have dealt with it for you at the time. Kind Regards, Emma

10/10 – Hervorragend

Perry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay, clean room, good parking and great meal and breakfast. I would recommend this hotel to all, just a short drive out of Thurso.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von jc am 6. Juli 2023
thank you very much for your review and stay with us so pleased you had a great stay with everything you needed as you say we are not far out of Thurso and have some great beaches nearby and one historical one just down the lane opposite if you did not get to this one on this visit.

10/10 – Hervorragend

Emily

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great service and lovely place
Lovely greeting on arrival - service was good. Had great food (paid extra for meal) - had a curry each - each portion was more than enough to feed 2! Good place to stay whilst on NC500. Rooms were lovely and cosy, but modern - amazing shower!!!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von jc am 1. Juli 2023
Good morning and and thank you for staying with us great to read of your experience and so pleased you enjoyed our hotel

6/10 – Okay

Margaret

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
This hotel was convenient for us because we were catching a ferry to the Orkney Islands the next day from Gills Bay. But the tiny bed was super uncomfortable - neither of us slept more than a couple of hours. Dinner was OK, not good or great.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Emma am 21. Juni 2023
Dear Margaret, Thank you for taking the time to write us a review, sorry you found the standard bed to be to small for you. We're glad you found us to be a convenient location for going to Orkney and hopefully you enjoyed your trip. Kind Regards, Emma

10/10 – Hervorragend

Andre

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great quality food and service. A short local walk to the beach was a heritage revelation and just stunning.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von jc am 16. Juni 2023
Hi good morning and so pleased you enjoyed our hotel and the surrounding coast line.

2/10 – Ungenügend

kevin

Aufenthalt von 1 Nacht im Juni 2023
Antwort von jc am 14. Juni 2023
Hi Good morning and thank you for staying with us its most unusual for us to get this low score so if you do have the time to contact us direct to explain the issues we would appreciate it. Our guest experience is very important to us as we are a family run hotel.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and welcoming
Friendly helpful staff, comfortable bed, just what we needed after a long journey. Will stay again
Aufenthalt von 1 Nacht im Juni 2023
Antwort von jc am 13. Juni 2023
Hi good afternoon and thank you for your stay so pleased you enjoyed our comfortable beds and that you would return

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Castletown, Thurso.
Despite looking a bit sad externally the interior was very clean and well laid out. My room was comfortable and clean. The breakfast was by far the nicest that I've had in years! The location is easy to get to and has car parking to the rear.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von jc am 12. Juni 2023
Hi Good afternoon and thank you for staying with us and posting this lovely review so pleased you enjoyed our breakfast and our clean and comfortable bedrooms.

10/10 – Hervorragend

Kenneth

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Juni 2023
Antwort von jc am 8. Juni 2023
Hi Good morning and thank you for your stay and review our team will be so happy with this review score thank you again and have a good day

10/10 – Hervorragend

Lesley

Aufenthalt von 2 Nächten im Juni 2023
Antwort von jc am 7. Juni 2023
Hi Good morning and thankyou for our Ten we appreciate this very much and so pleased you had a nice stay.

10/10 – Hervorragend

Charles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good clean well kept hotel buffet breakfast first class very good evening meals good choice
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Emma am 3. Juni 2023
Thank you for the review Charles, we're glad you enjoyed your meals with us. Kind Regards, Emma

10/10 – Hervorragend

Dennis

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The staff was very accommodating, and what they could to make sure everything went well. Kudos to Emma for being able to help book various trips. However, it is advisable to book taxis as they roll up the sidewalks at 6 o’clock. It’s almost impossible to get a taxi without having it booked.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von jc am 31. Mai 2023
Hi Good morning and thank you for your stay and so pleased Emma and the team helped with various aspects have a lovely day

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Castle Town was a pleasant surprise
The service was fantastic, friendly and efficient. We had a nice walk around the forest trails and it was nice to be in a small town versus a city.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von jc am 30. Mai 2023
Hi Good morning and thank you for your stay pleased you enjoyed it

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2023
Antwort von jc am 30. Mai 2023
Hi Good morning and thank you for your stay and for posing a score we do appreciate this

10/10 – Hervorragend

Usha

Aufenthalt von 1 Nacht im Mai 2023
Antwort von jc am 30. Mai 2023
Hi Good morning and thank you for your stay and for posing a review score our team will be so pleased with the Ten

10/10 – Hervorragend

Fraser

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von jc am 10. Mai 2023
Hi Good morning and thank you for your stay and our Ten score the team will be very happy to see this. We wish you a good day

8/10 – Gut

Graeme

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was great but little else in the village
Aufenthalt von 2 Nächten im April 2023
Antwort von jc am 3. Mai 2023
Good morning and thank you for staying with us so pleased you liked our hotel yes our village small but a great beach and other local attractions within a 5 to 10 mile radius. A great distillery just round the corner also

10/10 – Hervorragend

KLARA, GUATEMALA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very kind.
Aufenthalt von 1 Nacht im April 2023
Antwort von jc am 17. Apr. 2023
Thank you for your stay and our team will be pleased to read this

10/10 – Hervorragend

Gail

Aufenthalt von 1 Nacht im April 2023
Antwort von jc am 17. Apr. 2023
Hi thank you for your stay and pleased to see you have enjoyed it and our team and hotel with a Ten have a good day

10/10 – Hervorragend

Veryl

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Great location, friendly staff and excellent free breakfast.
Aufenthalt von 2 Nächten im April 2023
Antwort von jc am 13. Apr. 2023
Good morning and thank you for staying with us so pleased you liked our breakfast and friendly team not to mention the location which is good to visit the area and beaches