Basierend auf 994 geprüften Bewertungen
3,4 Sauberkeit der Zimmer
3,8 Service
3,5 Komfort der Zimmer
3,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Bare Minimum Experience
Veröffentlicht am 15.11.2022 auf HotelsThis was a "bare minimum" hotel. The room looks better in the picture than in reallty! The bed was clean and comfortable, however. Surprisingly, the phone in the room didn't work because the cord was not plugged in BECAUSE THE CORD JUST CAME TO A CUT OFF END OF WIRE.
Kommentar von Hotelmanagement
15.11.2022 von GM, Hotelmanagement
Thank you for choosing to stay with us, Sylvia. We sincerely apologize for not catching the phone issue prior to your check in. Thank you for letting us know while we work hard daily to improve our services. We hope you will give us another try when traveling back to the beautiful Historical Charleston.
von einem verifizierten Reisenden
Veröffentlicht am 09.08.2022
Sauberkeit verbesserungswürdig aber OK, Betten waren super, Ausstattung mit Kaffee OK, Kühlschrank könnte Gefrierfach haben, Klimaanlage funktionierte super, Pool, war von der Sauberkeit OK, ebenso die Eismaschine war etwas unsauber. Lokation war super, ebenso Parkmöglichkeiten. Alles in in allem war es gut und Preis Leistung voll OK.
Kommentar von Hotelmanagement
09.08.2022 von Rebecca , Hotelmanagement
Thank you for choosing to stay with us. We appreciate the feedback while we continue to recruit and recover and improve our overall services . We hope you enjoyed the beautiful Historical City of Charleston.
von einem verifizierten Reisenden
Veröffentlicht am 01.11.2019
Please clean the room and fix technical issues (e.g. drain) prior someone is checking in
Kommentar von Hotelmanagement
01.11.2019 von GM, Hotelmanagement
We apologize for not correcting this issue prior to check in. Thank you for letting us know. We hope you will give us another try when traveling to Charleston.
von einem verifizierten Reisenden
Veröffentlicht am 19.08.2019
DIE Lage des motels war okay der Preis war allerdings nicht gerechtfertigt,weil sowohl im Badezimmer als auch im Zimmer ein ekliger Geruch in der Luft lag. Der Boden war an mancher Stelle nicht ausreichend genug gereinigt.
Kommentar von Hotelmanagement
19.08.2019 von GM, Hotelmanagement
We apologize for the unacceptable issues noted. Thank you for letting us know while we work continuously on improving.
von einem verifizierten Reisenden
Convenient and affordable to reach Charleston
Veröffentlicht am 04.07.2019 auf HotelsNice stay, cosy and convenient to drive over the Bridge to reach Charleston.
Quiete rooms with comfortable bed at a very reasonable price.
Kommentar von Hotelmanagement
08.07.2019 von GM, Hotelmanagement
Thank you for taking the time to share such a glowing review. We are so pleased you enjoyed your stay and look forward to your next visit.
von einem verifizierten Reisenden
Veröffentlicht am 04.07.2019 auf Ebookers
Kommentar von Hotelmanagement
08.07.2019 von GM, Hotelmanagement
Thank you for staying ! Look forward to your next visit to Charleston.
von einem verifizierten Reisenden aus Zürich
Veröffentlicht am 30.06.2019 auf Ebookers
Die Grösse des Zimmers war in Ordnung. Kaffee und Erfrischungen in der Lobby sehr willkommen. Guter Pool. Ein Kühlschrank im Zimmer fehlte leider.
von einem verifizierten Reisenden
Veröffentlicht am 23.04.2024
Kommentar von Hotelmanagement
24.04.2024 von Olivia RediResponse Specialist , Hotelmanagement
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
You get what you pay for, not a place I would normally stay. Should of paid the extra money for somewhere more decent, will not recommend this place to anyone. Very outdated, had to purchase cleaning products to mop, clean and sanitize before using anything.
Kommentar von Hotelmanagement
23.04.2024 von Dannielle Rediresponse Specialist, Hotelmanagement
Dear Keona,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the room and the unclean state it was in. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Unhelpful staff making their problem that became my inconvenience even more inconvenient b
Kommentar von Hotelmanagement
23.04.2024 von Dannielle Rediresponse Specialist, Hotelmanagement
Dear Lucinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff not being helpful. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
