Liebe Lena,Es tut uns sehr leid zu hören, dass Sie mit dem Essen in unserem Hauptrestaurant nicht zufrieden waren. Wir nehmen Ihre Kommentare sehr ernst und werden sie nutzen, um die Qualität und den Geschmack unserer Gerichte zu verbessern. Es ist enttäuschend zu hören, dass das Essen in Bezug auf Temperatur und Geschmack nicht Ihren Erwartungen entsprochen hat.Was unsere Themenrestaurants betrifft, wissen wir Ihre Ehrlichkeit zu schätzen. Wir werden Ihre Anmerkungen berücksichtigen, um sicherzustellen, dass die Qualität und das Essenserlebnis in allen unseren Einrichtungen den Erwartungen unserer Gäste entspricht.Was das Personal betrifft, so bedauern wir, dass Sie nicht das Maß an Freundlichkeit und Motivation erfahren haben, das Sie erwartet haben. Wir bemühen uns, jederzeit einen freundlichen und professionellen Service zu bieten, und werden alle Probleme mit der Einstellung oder Motivation unseres Teams untersuchen.Wir wissen Ihr Feedback sehr zu schätzen, da es uns hilft, Verbesserungsmöglichkeiten zu erkennen und daran zu arbeiten, um unseren Gästen ein noch zufriedenstellenderes Erlebnis zu bieten. Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen und unser Engagement für hervorragende Leistungen in allen Bereichen Ihres Aufenthalts unter Beweis zu stellen.Mit freundlichen Grüßen,Carlota Martín de las MulasGuest Service Line Agent

Dear Mr. Carlos,Thank you for taking the time to share your comments with us. We appreciate your valuable suggestions and will certainly take them into consideration to improve the dining experience for all our guests.We understand the importance of clear labeling, especially for guests with allergies or dietary restrictions. We are working with improving food labeling to ensure it is easily identifiable for those who need it.Regarding the ambiance and background music, we will be looking for ways to improve the ambiance to create a more pleasant dining environment. We note your comment about the dining rooms feeling a bit dated, and will look into options to add more warmth and character to these spaces.We are delighted to hear that you enjoyed your experience at La Graciosa. Thank you once again for your valuable comments. We look forward to the opportunity to welcome you back in the future and provide you with an even better dining experience.Best regards,Chloe BinhamGuest Experience Manager.

Dear Richard Jonathan,Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.The entire staff is looking forward to welcome you back again in the near future!Kind regards,Chloe BinhamGuest Experience Manager

Dear Beverley,It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff.We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.Kind regards,Chloe BinhamGuest Experience Manager

Dear Ian,We appreciate your detailed review of your stay at our hotel. We are pleased to hear that you enjoyed our facilities and that our staff was friendly and helpful during your stay. We regret the inconveniences you experienced with your dinner reservation and WiFi, and we will take your comments into consideration to make improvements. We are glad to hear that you would consider staying with us again in the future - thank you for choosing us and for sharing your feedback!Kind regards,Carlota Martín de las MulasGuest Service Line Agent

Dear Mrs. PaulineThank you very much for your review, it is a pleasure for us to know that your stay was to your liking. We look forward to welcoming you again very soon.Best regards,Guest Experience Department.

Thank you for your feedback. We apologize for any inconvenience with the buffet food temperature. We'll address this issue promptly. We hope to welcome you back soon.

On behalf of the entire Paradisus Salinas Lanzarote team we would like to thank you for your feedback after your recent visit to our hotel.It is always a pleasure to know firsthand the satisfaction of all our customers and know that in your case we have achieved our highest goal motivates us to continue working in the same line every day.We wish to continue counting on your trust and welcome you again at Paradisus Salinas Lanzarote.Best regards,Guest Experience Department.

Thank you for sharing your recent experience at Paradisus with us. We are delighted to know that your stay was to your liking.It is an immense pleasure for us to know that you found our hotel beautiful, with unique architecture and well-maintained facilities. We are pleased to know that you enjoyed the calm and serene atmosphere around the pool area.We greatly appreciate your kind words about our staff, who welcomed you with warmth and hospitality. Providing exceptional service and creating memorable experiences for our guests is always our top priority.We apologize if the workspace did not quite meet your needs. Your comments on the dining experience are also valuable to us, and we will certainly take them into account as we strive to continually improve our offerings.Thank you for choosing Paradisus for your getaway, and we look forward to having the pleasure of welcoming you back in the future for another relaxing stay.Best regards,Guest Experience Department.

Thank you very much for your review. We hope to see you soon

Dear Philip,Thank you so much for your valoration.We are looking forward to welcome you again!Kind regards,Guest Experience Department

Thank you very much for your review, it is a great motivation for us to know that your stay was to your liking. We look forward to seeing you again very soon.Kind regards,Guest Experience Department.

We appreciate your detailed feedback of our hote.. We are delighted that you enjoyed our rooms and variety of themed restaurants. We understand your concerns about the food and are constantly working to improve our dining offerings to meet your expectations. We hope that on your next visit you will experience an improvement in the quality of the food.Thank you very much,Kind regards.

Muchas gracias Fabio por su valoración.Esperemos verlos pronto.Saludos,

Buenas Sra Castillo,Nos alegra saber, que su estancia ha cumplido su expectativa.Esperamos verlos pronto por aquí.Muchas gracias.