Kommentar von Hotelmanagement
10.09.2019 von Raouf Benchedli, Hotelmanagement
Thank you for taking the time to share your experience of your recent stay at Hilton Tanger City Center Hotel and Residences. I was really concerned to learn from your grading that you were not satisfied with your stay and that we did not meet your expectations.
It would be appreciated if you could write back to me explaining more details, incidents or any problems encountered during your stay, this will help us to have a better understanding of the issues you have faced during your stay at our property. Also, in order for us to further investigate and take necessary actions to ensure this does not re-occur in the future.
We apologize for the inconveniences and we hope you’ll give us an opportunity to win back your trust on a future visit, so we may share our bright future with you as a valued repeat guest.