Dear Andreas, I'm so sorry to hear we let you down. We hold ourselves to a high standard, so I regret we did not exceed your expectations or ours. We value your business and your loyalty to Hilton, and I appreciate your feedback as it allows us to positively impact future guest experiences. We would love another opportunity to welcome you again and to deliver the exceptional stay you have come to expect.Sincerely,Chris CostabileGeneral Manager

Dear Qing, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Chris Costabile, GM

Dear Rebecca, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Chris Costabile, GM

Dear Catherine,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We appreciate your feedback and do take them into consideration as we update and improve. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Chris CostabileGeneral Manager

Dear CARLOS MANUEL, We deeply regret any inconvenience you may have experienced during your arrival and any shortcomings in the service provided. We apologize that our shop was not accessible and for any disturbance caused by noise pollution that may have disrupted your stay. We appreciate your valuable feedback and assure you that we will take all necessary measures to address your concerns. We sincerely hope that you will grant us another opportunity to host you in the future and that we can exceed your expectations. Sincerely, Chris Costabile, GM

Dear Dana, We appreciate you taking the time to share your 5 out of 5 rating. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Chris Costabile, GM

Dear Jeremy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Chris Costabile, GM

Dear sharon, Thank you very much for your support and for sharing your review with us. We appreciate all feedback as it helps us to understand what we are doing right and where we need to improve. I apologize that our mattresses did not meet your expectations and had a negative impact on your experience. We hope to have the chance to better serve you in the future. Sincerely, Chris Costabile, GM

Dear Ellen, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Chris Costabile, GM

Dear Harry, We appreciate you taking the time to share your experience with us. The details do make a trip, and we sincerely regret we missed the mark. Delivering exceptional accommodations and meticulous attention to detail is of utmost importance to our entire team, and we genuinely regret falling short in these aspects. We value you as our Guest, and we look forward to another chance to provide a stay that consistently meets our high standards from start to finish. Sincerely, Chris Costabile GM

Dear Elisabeth, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Costabile, GM

Dear Andrew, Thank you for staying with us and for sharing your feedback. I'm sorry to hear that you encountered issues with the overall maintenance of the hotel and the room you were given. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and it appears that we fell short in this instance. We appreciate your feedback as it helps us to improve our services. I have already informed the hotel management team about your concerns, and I'm confident that they will take the necessary steps to address them. We hope to have the opportunity to serve you again in the future and provide you with a better experience. Sincerely, Chris Costabile GM

Dear Susmita, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Chris Costabile, GM

Dear Julieta, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Chris Costabile GM

Dear Frank, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Chris Costabile GM

Dear Laura, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Chris Costabile, GM

Dear Mike, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Chris Costabile, GM

Dear Anethia, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Costabile GM

Dear Aneliz,We hold ourselves to high standards of cleanliness and exceptional customer service. We understand that we did not meet these expectations during your recent stay, and we apologize for any inconvenience caused. Your feedback is important to us, and we will use it to improve and provide the best possible hotel experience in our area. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Chris CostabileGeneral Manager

Dear Gioldany,Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time.Sincerely,Chris CostabileGeneral Manager

Dear Judith,I apologize for the poor condition issues you encountered as well as our cleanliness oversights. Thank you for providing us with valuable feedback and we hope to welcome you for a flawless experience should your travels bring you back to our area.Sincerely,Chris CostabileGeneral Manager

Dear Danny,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,Chris CostabileGeneral Manager

Dear Renato,We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Chris CostabileGeneral Manager

Dear Nicole,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Best,Chris CostabileGeneral Manager

Dear Latarsha,We regret that we have fallen short while you were our valued guest and that you did not enjoy your stay. We appreciate you choosing our hotel while visiting our area and hope to have the opportunity to welcome you again for a more pleasurable experience.Sincerely,Chris CostabileGeneral Manager

Dear Tonia M,Thank you for the great review! It was a pleasure having you stay at our Hilton. We are delighted our staff impressed you, and we look forward to your next visit.Best,Chris CostabileGeneral Manager

Dear Tikina,It's nice to hear from you; I am delighted to know that you enjoyed your stay! Thank you for your honest feedback regarding our incidentals. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. Rest assured, the balance of this authorization is released upon your departure. We look forward to welcoming you again in the future.Best,Chris CostabileGeneral Manager

Dear Morgan,I’m sorry to hear that noise pollution interrupted the comfort of your stay and that we did not respond with empathy when sharing your concerns. Additionally, I apologize that your accommodations were not met with our high-quality care. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review and we hope to host you again.Sincerely,Chris CostabileGeneral Manager

Dear Maria Theresa,Thank you for your time in sharing your kind review, and please visit us again.Best,Chris CostabileGeneral Manager

Dear Robert,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely,Chris CostabileGeneral Manager

Dear Anonymous,Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to welcome you again for a more favorable guest experience.Sincerely,Chris CostabileGeneral Manager

Dear Neda,I am glad our hotel provided you with a pleasant stay while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Chris CostabileGeneral Manager

Dear Richard,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Chris CostabileGeneral Manager

Dear Alan,Thank you for recognizing the service of the entire staff in your review. Our wonderful associates truly enjoy working here and I hope that guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best,Chris CostabileGeneral Manager

Dear Henrry,Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit.Sincerely,Chris CostabileGeneral Manager

Dear Samantha,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Sincerely,Chris CostabileGeneral Manager

Dear Analia,I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hilton hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide service on a high level. We hope you will come back for an improved experience on a future trip.Sincerely,Chris CostabileGeneral Manager

Dear Naomi,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best,Chris CostabileGeneral Manager

Dear Jaime,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Chris CostabileGeneral Manager

Dear Anonymous,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Chris CostabileGeneral Manager

Dear Jennifer,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Chris CostabileGeneral Manager

Dear Elizabeth,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Chris CostabileGeneral Manager

Dear Claudia,Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for any shortcomings. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Sincerely,Chris CostabileGeneral Manager

Dear Yanira,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Chris CostabileGeneral Manager

Dear Julie,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit.Best,Chris CostabileGeneral Manager

Dear jeremiah,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Chris CostabileGeneral Manager

Dear mark,Thank you for choosing to stay with us and for your time in providing valuable feedback. The details do make a trip, and we sincerely regret we missed the mark. We hope to have another opportunity to deliver the exceptional stay that is the signature of our hotel.Sincerely,Chris CostabileGeneral Manager