Bar (in der Unterkunft)

Bewertungen von Comfort Inn St. Louis - Westport Event Center

3 out of 5
Comfort Inn St. Louis - Westport Event Center
12031 Lackland Rd, Maryland Heights, MO

Bewertungen

7,4

Gut

293 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
318 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
194 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
115 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
81 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,0/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Seferina

Gut: Personal & Service
Bath tub was dirty and the rooms needed updating there is viable patch work everywhere. Water was shut off for few hours while I was there breakfast was good and bed was clean so not all bad. Staff friendly
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 22. Apr. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input as it helps us to improve and provide the best experience for our guests.We're truly sorry to hear about the issues you encountered during your stay, particularly regarding the cleanliness of the bath tub and the need for updating in the rooms. Rest assured, we have taken your comments seriously and will address these matters promptly with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused.We're pleased to hear that you found our breakfast enjoyable and that you found our staff to be friendly. We will be sure to pass along your compliments to our team members, as they take great pride in providing exceptional service to our guests.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.If you have any further feedback or concerns, please do not hesitate to contact us directly. Your input is invaluable to us as we strive to exceed our guests' expectations.Warm regards,

4/10 – Schlecht

Stephon

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
A lot of pot holes around building. Walls on ceiling are not cleaned and looks like walls have had a previous issue with water damage.
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 5. Apr. 2024
Thank you for bringing these issues to our attention. We appreciate your diligence in ensuring the upkeep and maintenance of our building.I have forwarded your concerns to the appropriate department to address the potholes around the building promptly. Additionally, we will prioritize cleaning the walls and ceiling to ensure they are maintained to a high standard. Regarding the water damage issue you mentioned, we will investigate the matter thoroughly to identify any underlying causes and take necessary steps to rectify it.Your feedback is invaluable in helping us maintain a safe and comfortable environment for all residents. Should you notice any further issues or have any additional concerns, please do not hesitate to contact us.Thank you for your cooperation and understanding.Best regards,

10/10 – Hervorragend

Peggy

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Seems to be older building.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 22. März 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future. Have a great weekend!Sincerely,

6/10 – Okay

Maurice

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
When i checked into my room i noise the tub had several pieces of hair in the tub. As pulled back the sheets, pieces of hair all over the bed sheets. I reported this to the front desk and they changed my room. The second room had bigger pieces of hair in the tub and bathroom appeared to not have been cleaned. Also was hair on my bed shhets. Had to cean the bathroom my self and tequested clean sheets. I have stayed this location several times and never dealt with this type of service. I will not be staying here moving forward.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 9. März 2024
I do apologize about your stay here with us, we do take pride in making our guest stay as comfortable as possible. I will definitely have a talk with our housekeeping staff about leaving hair in areas of the room, and again i do apologize. I do hope there is something we could do to make you stay coming back and if there is please feel free to reach out to us. Thank you for letting me know your concerns so we can fix them

8/10 – Gut

MARILYN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Noisy guests due to convention. My room was next to elevator.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 28. Feb. 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. I do apologize about the noise. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Gary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 25. Feb. 2024
Thank you for your review we take pride in making our guest happy. I look forward to seeing you again.

4/10 – Schlecht

Jessica

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Stayed here for a volleyball tournament. Smelled so bad of weed in the hallways. Room was clean and staff was very friendly but could use some updates. People hanging around the front smoking that didn't seem to be employees. Didn't feel comfortable staying here.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 20. Feb. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the smell you experienced. We do have a large construction group staying with us as well and they do wait outside for the van to take them to work or drop them off afterwards. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 – Ungenügend

Anne

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
When we checked in and went to our room we immediately noticed the foul odor of the room we also noticed stains on the carpet and the room was cold. I went to the front desk and advised the clerk that the unit was not working. He told me that he would have a maintenance man come to the room and check. After waiting for over an hour no one came. I went back to the front desk and told the clerk that no had come and that I wished to cancel the reservation. He made a phone call and then advised me that I would have to pay for one day because we had been there for over an hour. How is that possible when we were put in a dirty room with no heat? If this is your policy when conditions are the fault of the establishment then shame on you as a company. I am going to take this as far as I can because this is an unethical business practice. You also had a very unkempt woman just sitting on the stairs talking on her phone, you also had very unsavory looking individuals going in and out of the hotel and I am sure that some people were frightened. I was not because I am a retired police chief but it certainly wasn’t good for your business. I am going to complain to expedia for even representing a company like this and also to your corporate office for not having done due diligence in checking your properties
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 21. Feb. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Erica

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 21. März 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

jean

Mit einer Gruppe gereist
Gut: Personal & Service
The parking lot was not clean due to snow. Not enough parking
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 19. Feb. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every employee I had contact was courteous and professional. I couldn't ask to deal with nicer people.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 19. Feb. 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 – Hervorragend

brandy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Never any issue smith check in. Friendly staff
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 26. Jan. 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 – Hervorragend

Reva

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Convenient location.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 19. Jan. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Patricia

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
ROOM SIZE WAS GOOD.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 18. Jan. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Anita

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
some good, some not so good
the room was clean and the staff were friendly and helpful. there was a constant smell of pot in all areas but worse in the hallways than in the main areas. people stood outside from smoking pot frequently. event portion and restaurant are not active which leaves the building feeling somewhat desolate thought the interior was nice.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 8. Jan. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 – Ungenügend

Zachary

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 4. Jan. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Adam

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 23. Jan. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Tanisha

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
The staff were great, very polite, the area was quiet. We had an issue with the wond having a big crack in it, and at times ants would get in through the window, and there was a missing tile in the bathroom, and the bed was appearing to come off the frame.onto the floor. The continental breakfast was great and fresh every morning.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 27. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Wilhelm

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Rooms were well-maintained and smelled good. The elevators and hallway smelled like urine and weed. The old elevator is very slow when travelling down 4 stories, it took about 2-3 minutes to get to the bottom floor.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 27. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. The older elevator is our service elevator. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

4/10 – Schlecht

duane

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They had stink bugs
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Management am 26. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the stink bugs, We do have a certificated pest control spray once a month and he was here late on Friday 12-22-23. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Just ok…
Upon entering it is very nice. Once we got to the hallway on the floor where our room was, the carpets were stained all the way down and the smell was not good. The room itself was pretty good however we did find baby roaches in the bathroom
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 22. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We do have a certificated pest control company that come every month and sprays. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Gage

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Great place to stay for the airport.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 22. Dez. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

4/10 – Schlecht

Jesse

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This place is a dump. The carpet looks like someone died on it. There's a light switch right by the door that does nothing, and it was pitch black. I had to use my phone's flashlight to find a light. The tv remote wasn't programmed to the tv, and there's no way to change the input. The wifi is terrible. It's slow and keeps disconnecting. We only got 1 key card because they "didn't have that many". We came into the room and the a/c was running! It's almost freezing outside! I could've stayed at several places that were less money, but I didn't want to end up at a place like this one. What a disappointment. At least there are no bed bugs.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 21. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced, The light switch is for the standing lamp in the corner of the room, I do apologize if it was unplugged. We are looking to replace the carpet. We use remote with no input so guest are not able to change the settings on the TV as you experienced with the remote not being programed to the tv. If a guest is downloading a large file it does slow the Wi-Fi or kick others off. unfortunately. we do have to deal with orders not being delivered on time. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 – Ungenügend

Deborah

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Didn't like having bedbugs in room.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 18. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience. We understand the importance of a Clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a bug free environment, Certificated pest control has been contacted. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 – Ungenügend

Tracy

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 18. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Theron

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Old building needs upgrades
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 18. Dez. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Vacation
Horrible customer service, un-friendliness and poor house-keeping.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 12. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experience. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more clean and peaceful experience in the future.Sincerely,

10/10 – Hervorragend

Rafael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 11. Dez. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

yatfei

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 11. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the not being updated. We understand the importance of a clean and modern, peaceful and enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain until renovations are in order. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Rosana

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 28. Dez. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Manuel E

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 7. Dez. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 – Gut

Joan M

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean, looked as if it had been renovated recently. Check in staff was friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 7. Dez. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 – Hervorragend

Vitalii

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 30. Nov. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a peaceful and enjoyable environment for all our guests. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Scott

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The check in and check out was quick and hassle free. The staff was friendly and accommodating, the room was adequate. The common areas (lobby, breakfast area) were well kept, spacious and clean. The breakfast was well above average. It was a hot breakfast with waffles, eggs, hash browns, biscuits & gravy, pastries, cereal, oatmeal, English muffins etc... Overall, it was a good value. No complaints.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 30. Nov. 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a peaceful and enjoyable environment for all our guests. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 – Okay

Marvin

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
New carpet needed, very musty smell. My room was next to the elevator and was very noisy. This was the second room the first one had running faucet that wouldn't stop.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 22. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 – Ungenügend

Destiny

Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 22. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 – Ungenügend

Ray

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel was closed. I could not check in. There is a sign on the door that says closed for good. I chatted with a hotels.com agent who did not help me, so i booked another hotel. I am in need of a credit for this reservation.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 16. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am confused, We are not nor have been closed. I don't have enough information to see your reservation. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

Samuel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location
Aufenthalt von 3 Nächten im November 2023
Antwort von Management am 14. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 – Ungenügend

Chelsea

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Got stuck in the bathroom due to the door being jammed and the room smelled like mold don't recommend this place
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 14. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 – Ungenügend

Jason

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean. The staff was unfriendly and unhelpful. Very disrespectful. Their idea of customer service is to act annoyed and treat you as if you’re a burden. Double charged me for the stay and charged me for a night that I didn’t because of the poor staff. Do not recommend.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 14. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 – Schlecht

Rebecca

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property is in a dark area and smelled strongly of marijuana inside and out.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 10. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

Kimberly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Management am 30. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

6/10 – Okay

Emily

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Management am 31. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 30. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

4/10 – Schlecht

Jerone, Oxford

Verbesserungswürdig: Zustand der Unterkunft
No cellular charging options.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Management am 25. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 – Gut

Cheryl

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Great, other than the smell.
Front desk was so kind and welcoming. Big plus! The rooms had stains on the floor, in the hallway, and the room wreaked of smoke. The hotel was booked so we didn’t try to change rooms but it was really bad. This is the fault of other patrons. It is a non smoking hotel. Period. Other guests obviously can’t follow rules so that makes it hard to enjoy our room.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Management am 23. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 – Ungenügend

Erika

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
My tv didn’t work. Our second bed was completely broken. There was a cigarette burn in the comforter. No phone. No trash can. No working outlets. This place was garbage.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Management am 23. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

Dana

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 23. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 – Ungenügend

John

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Avoid at all costs
The staff was excellent, that is the only bright spot. This hotel was built in 1992. This is also the last time the carpet in the room was clean. If the owner of this hotel has any residential properties, I guarantee they are a slumlord. Do Not Stay Here Unless you like the smell of b/o and stale cigarettes.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Management am 18. Okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 – Gut

Christopher

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
No frills hotel had some needs a little up keep but beds were comfy room was clean and breakfast was good
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 16. Okt. 2023
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!