Basierend auf 553 geprüften Bewertungen
3,2 Sauberkeit der Zimmer
3,7 Service
3,0 Komfort der Zimmer
3,1 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 19.02.2024
Upon arrival, it was immediately noticeable that the lobby area was in a state of disrepair and cleanliness. The worn-out appearance and lack of cleanliness left a negative first impression, which was not rectified throughout my stay.
Additionally, the absence of a receptionist and the DIY style of picking up room keys was highly unusual and concerning. This practice not only felt impersonal but also raised serious security issues. It was alarming to realize that anyone could potentially access keys to different rooms without any form of verification.
Moving on to the room itself, I found it to be inadequately sized. The limited space meant that even basic tasks such as opening luggage became a challenge, as there was insufficient room to fully extend them on the floor.
Furthermore, the condition of the bathroom left much to be desired. The small and outdated facilities were accompanied by issues such as water leakage, making the overall experience uncomfortable and inconvenient. The tiny sink in the bathroom was particularly frustrating, as it did not provide adequate space for basic hygiene tasks such as washing one's face.
Overall, my stay at Cozy Hotel fell far below expectations, and I believe there is significant room for improvement in various aspects of your establishment. I hope that you will take this feedback seriously and consider implementing necessary changes to enhance the quality of your services and facilities.
Kommentar von Hotelmanagement
06.03.2024 von Hotelcozy, Hotelmanagement
hello,Thank you for leaving a long message.First of all, we are a budget business hotel.The rooms are old, but kept as clean as possible.If there was a dirty part, please leave a comment and we will take care of it immediately.Second, regarding the lack of reception, we send an automatic email to everyone immediately after booking.It may have felt impersonal, but it is very safe because it is under 24-hour control, and if someone else has taken your card key, you cannot check in, so even if you cannot check in, it cannot be said that it is not safe.I hope that's answered.
von Voss Gustav
Veröffentlicht am 15.10.2013 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 12.02.2024
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024
von einem verifizierten Reisenden
Veröffentlicht am 26.12.2023
von einem verifizierten Reisenden
Veröffentlicht am 03.12.2023 auf Hotels
von einem verifizierten Reisenden
humide et peu agréable
Veröffentlicht am 10.11.2023 auf HotelsHotel proche centre Seoul, mais tapisserie qui se décolle liée à l'humidité, remontée d'odeur dans les canalisations, donc à éviter si possible
Kommentar von Hotelmanagement
11.11.2023 von Hotelcozy, Hotelmanagement
helloThank you for your stay.I'm sorry for not meeting your expectations.Our hotel is a mid- to low-priced hotel and offers self-check-in.Although the front desk is not in operation, we are looking into various services to help customers use the rooms at a cheaper price, and as part of this, we are providing free breakfast.thank you
von einem verifizierten Reisenden
Veröffentlicht am 10.11.2023 auf Hotels
Kommentar von Hotelmanagement
11.11.2023 von Hotelcozy, Hotelmanagement
helloThank you for your stay.I'm sorry for not meeting your expectations.Our hotel is a mid- to low-priced hotel and offers self-check-in.Although the front desk is not in operation, we are looking into various services to help customers use the rooms at a cheaper price, and as part of this, we are providing free breakfast.thank you
von einem verifizierten Reisenden
Veröffentlicht am 10.11.2023 auf Hotels
Kommentar von Hotelmanagement
11.11.2023 von Hotelcozy, Hotelmanagement
helloThank you for your stay.I'm sorry for not meeting your expectations.Our hotel is a mid- to low-priced hotel and offers self-check-in.Although the front desk is not in operation, we are looking into various services to help customers use the rooms at a cheaper price, and as part of this, we are providing free breakfast.thank you
von einem verifizierten Reisenden
Veröffentlicht am 04.11.2023
設備古く、部屋狭い
ドア薄く廊下の声丸聞こえ
シャワーとトイレが一体でシャワーカーテンで仕切るだけで床ビチャビチャ
今どきのワンルームマンションよりも劣悪
Kommentar von Hotelmanagement
04.11.2023 von Hotelcozy, Hotelmanagement
こんにちは、ご利用に満足できなかった経験を残して申し訳ありません。部屋が狭く古くなったという内容については、事前に全ての内容をメールでご案内しております。お客様がメールを記載した場合は、予約直後にその内容を確認することができます。古いですが、きれいに掃除をしており、周辺ホテルと比べ安い価格を維持します。残してくれたシャワーを浴びる際、どんな問題があったのか正確にメールでお送りいただければ改善させていただきます。私たちが宿泊中の部屋を確認した時は異常がないようです。ありがとうございます。
