Bewertungen Imani Suites, (Seminyak)

3 von 5

Veröffentlicht am 02.01.2024 auf Lastminute

It's regretful to have to say, but this place really doesn't meet expectations for the photos listed, the descriptions given or what you would generally expect from a hotel as a baseline - cleanliness and well maintained rooms and common amenities. It was not an enjoyable experience. I will say however, the staff are excellent - very helpful and they go above and beyond to fix issues and remedy situations and they are very professional and nice. They certainly did help me with some issues I had, and while it did make my stay better - this hotel is sadly not worth the price you pay.

Kommentar von Hotelmanagement

08.02.2024 von Imani Suite , Hotelmanagement

Dear Mr. Alan, Greetings from Imani Suite! We're extremely sorry to hear that your experience did not meet your expectation and we have failed to achieve to goal to please our customer as much as possible.All things you mentioned in this review is being reviewed and necessary action will be taken to improve the point that need to be corrected.Once again, we would like to apologize for the unpleasant experience you had and we hope could earn your trust for another visit once you're in Bali.Lastly, thank you very much for your constructive comment and we value your time to post this review.Warmest Regards,Management.Imani Suite

5 von 5

Dieser Reisende hat keine schriftliche Bewertung abgegeben. Veröffentlicht am 05.01.2020

5 von 5

Veröffentlicht am 30.08.2019

Très bon rapport qualité prix. L’hoTel est très bien situé et dispose d’un roof top excellent

Kommentar von Hotelmanagement

24.09.2019 von Manager, Hotelmanagement

Hello! Thanks for your Feedback!

1 von 5

Tiara a gem; Hotel has room for improvement

Veröffentlicht am 13.08.2019 auf Hotels

Perhaps, the only thing that made the stay slightly more bearable was Tiara, an excellent staff whom I met only on the 2nd last day of my stay. Unlike other service staff whom I've encountered at Imani, she was the only one who was professional, hospitable, and unflappable. When the toilet door knob broke and I was locked in, Tiara and the locksmith was swift to rectify it. Incident aside, the overall cleanliness of the room could be better. The bedroom floor was perpetually sticky. Toilet occasionally had a stench (not sure if it came from within the toilet or from an adjacent building). Check-in process was arduous. I've informed the team in advance that I would be arriving earlier and would appreciate an early check-in. Upon arrival, they didn't have a room ready, but said they could do the paper work first so that later when I return, I could pick up the keys. When I returned at night, another staff, who was extremely inhospitable, re-processed the paper work. On top of that, I was assigned the wrong room.

Kommentar von Hotelmanagement

14.08.2019 von Manager, Hotelmanagement

Dear Tiara! Thanks for your Feedback! We will forward that asap to the manager so that he can improve that service. Best regards, Team Imani Suites

4 von 5

Veröffentlicht am 15.06.2019 auf Lastminute

Great service, very well located, great rooftop bar with pool

Kommentar von Hotelmanagement

13.08.2019 von Manager, Hotelmanagement

Thank you very much for your Feedback!

4 von 5

Veröffentlicht am 06.06.2019 auf Hotels

Fint hotell, men alt for mørkt bad. Og generelt lite speil. Hadde først et rom i 2 etg, men måtte skifte da det var altfor varmt og air condition ikke fungerte. Syns også det var dumt at takterasse med solsenger stengte kl.16. Ellers utrolig god service på de ansatte.

5 von 5

Veröffentlicht am 18.11.2018

Living room furniture wss gorgeous the refrigerator wss fancy... the bedrooms were spacious .. big bathrooms in all the rooms. I started in the 3 bedroom suite. Phenomenal..

Kommentar von Hotelmanagement

22.11.2018 von Manager, Hotelmanagement

Dear Guest! Thank you very much for your Feedback! Best regards, Team Imani Suites

3 von 5

Too noisy, roof top pool underconstruction work

Veröffentlicht am 28.08.2018

We were first placed in the first floor in room 101 and we had to change room for it was far too noisy, from the outside and inside as well as it resonates a lot in the main hall and rooms are apparently not well insulated. The change was handled quickly and professionally. Room 104 was better in terms of noise although the A/C was a bit weak. Both rooms were a bit old and would need a refresh but overall they were comfortable and spacious. Another big disappointment was that the roof top pool which is probably be nice in normal circumstances, was closed due to construction works. It should have been mentioned at reservation. We also got a awakened by mistake by the staff at 5:30 due to a room number mistake (early pick up of another guest I suppose) which added up a bit on our perception even if this could happen. We had however a nice refund of one of our three nights, which was the minimum required to lift up our rating to 3, for we had a bad experience for a rather high rate compared to what we could have paid in other hotels. Otherwise, good location for beach clubbing and partying (hence the noise) not as good for shopping.

Kommentar von Hotelmanagement

31.08.2018 von Marty Uli, Hotelmanagement

Dear Mr. Philippe, Thank you for your feedback and share your experience with us. We are sorry that you were unhappy and for the inconvenience caused. We will focus to improve our maintenance facility and our staff in the future. We are looking forward to welcoming you again in the future. Best Regards,

3 von 5

Veröffentlicht am 07.06.2018

Great location as it was close to many places my friends and I were wanting to visit. The room itself wasnt bad. My friends and I stayed in the family suite, it was quite comfy. If you can over look the things that needs to be fixed in the room and bathroom its a nice room. Also got warned about noise late at night. Closing the doors isolates this. Staff were quite friendly as well. One of the main reasons why i chose this place is the amenities. Heard great things about its roof top bar, however when I stayed there it was mostly closed. When it was open, bar staff had said that the bar was actually closing even though it was 6PM. When i asked what time they open, the bar staff had no clue. They recommended the hotels restaurant instead of the rooftop bar. This made no sense as the rooftop bar is apart of the hotel. The pool - unsafe and dirty. Only 1 point of exit, and the stairs itself looked unsafe to even stand on. The chairs surrounding the pool and bar was also dirty. The breakfast menu is a set menu that does not change. I was allergic to 80% of the menu, so the fact that they didnt change it at least 2nd daily made it hard to eat here. Lucky the place is close to many other restaurants. Aircon works so that was a plus. Also place does airport pick up. However found it strange that they requested for us to pay cash only for this. Would recommend only if youre looking for a place to just sleep, and walking distance to ideal locations like potato head and seminyak square

Kommentar von Hotelmanagement

08.06.2018 von Manager, Hotelmanagement

Dear Guest! Thank you very much for your Feedback! Just short information about the rooftop bar. We was making a renovation and so there was no other choice to close the pool for that time and now it is already open and offers as well a Shisha lounge for our guests. We hope that you come back here again to see the magical of the rooftop bar and the view. Best regards, Team Imani Suites

2 von 5

Imani pool was in restoration.

Veröffentlicht am 21.04.2018

Gut: The location is not that great if you are a family with children

Nicht so gut: to be honest with the guests

Lage: in busy street, beach has clubs but build more for parties than kids

Imani pool was in restoration when we arrived. We were told that a leak was detected just a day before and that the restoration will take only few days, which was exactly the length of our stay. We discovered that they were busy with the restoration already 2 weeks and not one day, so we canceled the booking at the reception. I did not like that they did not tell the true! The hotel is in busy street and using other hotels pools was not a option as location is more suitable for young adults and not children (even though teenagers)

Kommentar von Hotelmanagement

29.04.2018 von Uli, Hotelmanagement

Dear Value Guests, Greetings from Seminyak. Thank you for your feedback and we are sorry that you were not happy. We will improve our service and facilities in the future. Once again, we are sorry for the inconvenience caused. Please feel free to contact us for further assistance. Best Regards, Marty Uli

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Imani Suites Bewertungen

Basierend auf 17 geprüften Bewertungen

Tiara a gem; Hotel has room for improvement

Too noisy, roof top pool underconstruction work

Imani pool was in restoration.

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