Nice hotel, no English
Veröffentlicht am 03.07.2018
When I booked this hotel, I was looking for someplace that could help arrange day tours, and preferably spoke English. Expedia had both of these boxes ticked, as well as airport transfers, but the hotel was not actually set up with any of that. Nobody spoke English, which was OK because I speak Chinese decently, and when I asked about transport to the airport, the response was "there are tons of taxis right out front." That was fine -- there were always tons of taxis right outside, and it was only a cheap, 20 minute drive to the airport -- just not what I was expecting. They did not appear to be set up to arrange day tours, but were EXCEEDINGLY HELPFUL with every single little thing I asked of them, from where to get the best food to how to get to the best beaches with bars and restaurants to pulling some strings to get my family onto a tour that was going where we wanted to go. The hotel staff even lent me a cell phone for our day trip so that we could call our guide if we got lost! They really went above and beyond every single day to make sure we had an amazing stay in Sanya. They had beach toys for our kid to borrow for free, and freely upgraded us from a room with one bed upon sight so that we could be a little more comfortable. It was HOT, but they let us keep our AC cranked all the time, and brought us extra towels and anything else we requested. I feel like we were basically the only people staying there, and the staff really doted on us. Oh, and the room was huge!
Kommentar von Hotelmanagement
11.07.2018 von 黄燕, Hotelmanagement
非常感谢您详细的点评,为您服务是我们应该做的,期待您再次来三亚旅行,祝您生活愉快,阖家幸福。