Basierend auf 755 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,2 Service
4,1 Komfort der Zimmer
3,9 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Nice resort
Veröffentlicht am 26.08.2023 auf HotelsKommentar von Hotelmanagement
26.08.2023 von Gisell Veras, Hotelmanagement
Dear Wolfgang,First of all, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Coral Costa Caribe hotel, we are delighted to know that we were able to meet your expectations.Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon.
von einem verifizierten Reisenden
Veröffentlicht am 03.07.2023
Bad beach, not very clean, limited food option and below average quality
Kommentar von Hotelmanagement
05.07.2023 von Gisell Veras, Hotelmanagement
Dear, Marc.Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Thank you again for your visit and constructive criticism, our main objective is to ensure that our guests feel comfortable and fully enjoy their visits. We are looking forward to the opportunity to win back your trust.
von einem verifizierten Reisenden
Veröffentlicht am 07.06.2023
Sehr sauber und "westlicher Standard", Essensbuffet nicht soooo umfangreich bzw va nicht so gut.
Kommentar von Hotelmanagement
07.06.2023 von Gisell V., Hotelmanagement
Liebling Raphaela,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie unser Hotel für Ihren Urlaub ausgewählt haben und uns Ihre Bedenken bezüglich Ihrer Zeit bei uns mitgeteilt haben, da dies uns die Möglichkeit gibt, Bereiche zu prüfen, in denen möglicherweise noch Verbesserungspotenzial besteht. und dafür sind wir sehr dankbar.Wir werden Ihre Beobachtungen zu Ihrem Aufenthalt berücksichtigen, damit sich dieser bei unseren zukünftigen Kunden nicht wiederholt.Wir danken Ihnen noch einmal für diese wunderbare Meinung, es war uns eine Freude, sie zu lesen und wir freuen uns darauf, Sie bald wieder zu bedienen.
von einem verifizierten Reisenden
Schöne Hotelanlage
Veröffentlicht am 25.04.2023 auf HotelsSehr schöne Poolanlage ,reichlich Liegestühle im sehr guten zustand, Hotelanlage am Strand,moderne Zimmer
Kommentar von Hotelmanagement
25.04.2023 von Gisell V., Hotelmanagement
Lieber Erwin,Wir danken Ihnen, dass Sie Ihre Meinung zu Ihrem letzten Urlaub bei uns geteilt haben. Unser Hauptziel ist es, sicherzustellen, dass wir unseren Gästen weiterhin unvergessliche Erlebnisse bieten, und Ihre Kommentare helfen uns dabei. Wir wissen die Zeit zu schätzen, die Sie sich genommen haben, um Ihre Ansichten mitzuteilen.Darüber hinaus danken wir Ihnen für Ihre wunderbaren Kommentare zum erhaltenen Service, die Sie mit dem gesamten Team geteilt haben. Es ist immer wieder eine große Motivation für unsere Mitarbeiter zu hören, dass unsere Kunden ihre Dienstleistungen und Aufmerksamkeit so ausführlich schätzen.Nochmals vielen Dank für diese wunderbare Meinung, es war uns eine Freude, sie zu lesen, und wir freuen uns darauf, Sie bald wieder zu bedienen.
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
When we arrived, the room had no towels. Comparing to other hotels, it did not look attractive to return. The beach is very nice, the pool is clean, but I think the building needs maintenance. The buffet did not have as many varieties as we expected. I think it is a 2 star hotel... No more...
Kommentar von Hotelmanagement
22.04.2024 von Gisell Veras, Hotelmanagement
Dear Mateo,Thank you for sharing your opinion about the hotel. In fact, from what you describe, it seems that some aspects of your stay did not meet our usual standards of service; Please accept our sincerest apologies for not making your stay with us a perfect time of relaxation and we greatly appreciate that you took the time to let us know.Once again, thank you for your time and despite the problems that arose during your stay, we hope that you continue to be an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future.
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Found a roach in our room, called front desk, and staff took forever to come. Some staff members were a bit rude, and would ignore if help was needed. Food was good but some was too salty. Environment at the pool/beach is very fun with the activities involving the guests. Overall property, and room was clean, and had a good time.
Kommentar von Hotelmanagement
22.04.2024 von Gisell Veras, Hotelmanagement
Thank you for sharing your opinion about the hotel. In fact, from what you describe, it seems that some aspects of your stay did not meet our usual standards of service; Please accept our sincerest apologies for not making your stay with us a perfect time of relaxation and we greatly appreciate that you took the time to let us know.Thank you again for your visit, our main objective is to ensure our guests feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust.
von einem verifizierten Reisenden aus Manville
Veröffentlicht am 20.04.2024
Uber drivers, store employees will all rob you. Customer service is terrible and start with supervisor Melvin
Kommentar von Hotelmanagement
22.04.2024 von Gisell Veras, Hotelmanagement
Dear Winton,The vision of our clients is the key to complete the satisfaction of our guests, which is why we are very grateful for the time spent writing this comment.On the other hand, we inform you that the hotel is not responsible for Uber or taxis, since they are external companies.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that it did not meet your expectations. Therefore, we strongly recommend that for a future occasion you contact our reception where we will give you all the necessary information to avoid this type of inconvenience.
von einem verifizierten Reisenden aus Coral Springs
Veröffentlicht am 19.04.2024
Very Disorganized,
Kommentar von Hotelmanagement
19.04.2024 von Gisell Veras, Hotelmanagement
Dear Vickram,Firstly, we would like to thank you for choosing our hotel for your holiday and for informing us of your concerns regarding your stay with us, as this gives us the opportunity to point out areas that may have a small room for improvement and therefore We are very grateful for that.Once again, thank you for your time and despite the problems that arose during your stay, we hope that you continue to be an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future.
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2024
The room was not cleaned properly, cookies left behind trash can in bathroom, mirrors not cleaned at all.
Kommentar von Hotelmanagement
19.04.2024 von Gisell Veras, Hotelmanagement
Dear Sharisse,Firstly, we would like to thank you for choosing our hotel for your holiday and for informing us of your concerns regarding your time with us, as this gives us the opportunity to note areas that may have a little room for improvement. and for that we are very grateful.Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we hope to serve you again soon.
