Thank you for the feedback, Darnell! We are so happy to hear you enjoyed your stay and look forward to welcoming you back soon.

Dear Brent,Thank you so much for your positive feedback about our resort! I'm thrilled to hear that you loved your stay. I appreciate your suggestion regarding the staffing in our restaurants; we are always looking for ways to improve our service and will certainly consider your advice to enhance the speed of our food and beverage delivery. We look forward to welcoming you back soon for another enjoyable visit!Sincerely,Summer ShoemakerGeneral Manager

Dear Kyra,Thank you so much for your review! I'm delighted to hear that you had a wonderful time and enjoyed the diverse activities, live music, beautiful views, and good food at our resort. I apologize for the wait times during check-in and appreciate your patience. We are actively working on streamlining this process to improve our service. Your feedback is invaluable to us, and I'm glad that despite this issue, we remain your favorite place to stay in San Diego. We can't wait to welcome you back soon for another fantastic visit!Sincerely,Summer ShoemakerGeneral Manager

Dear Oscar,Thank you for your feedback. I'm sorry to hear that your experience did not meet the high standards we strive to achieve at our resort. It's disappointing to learn about the service shortcomings and the condition of the pool area tables you described. We take your comments seriously as they are crucial for guiding our improvements. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Summer ShoemakerGeneral Manager

Dear Michael,Thank you for sharing your experience! I'm so glad to hear that you had a nice stay and enjoyed the variety of activities we offer, as well as the scenic walk along the water. We look forward to welcoming you back for another enjoyable visit!Sincerely,Summer ShoemakerGeneral Manager

Dear Susannah,Thank you for your positive review! We are overjoyed that you enjoyed your stay and are looking forward to your next visit with us.Sincerely,Summer ShoemakerGeneral Manager

Dear John,Thank you for your kind words! We are delighted to hear that you found our resort to be an excellent place for everyone. It's our goal to provide a welcoming and enjoyable environment for all our guests, and your feedback is a wonderful affirmation of our efforts. We hope to see you again soon!Sincerely,Summer ShoemakerGeneral Manager

Dear Nancy,Thank you for sharing your love for our resort! I'm delighted to hear that you enjoyed the peaceful atmosphere along with the variety of activities available. We strive to create a tranquil yet engaging environment for our guests, and it's wonderful to know we hit the mark for you. We look forward to welcoming you back soon for another enjoyable stay!Sincerely,Summer ShoemakerGeneral Manager

Dear Sherine,Thank you for your review! I'm thrilled to hear that you found our resort to be the perfect spot to relax and enjoy the beautiful views. It's great to know that our bar and restaurant added to your experience and that you appreciated our convenient location. Your recommendation means the world to us, and we look forward to your next visit.Sincerely,Summer ShoemakerGeneral Manager

Dear Gregory,Thank you so much for your feedback! It's truly heartwarming to hear how much you love our resort. We strive to make every guest's experience memorable, and it's wonderful to know we've succeeded with you. We look forward to welcoming you back soon for another fantastic stay!Sincerely,Summer ShoemakerGeneral Manager

Dear Patrica,Thank you for your feedback. I'm sorry to hear that you felt the resort fees and parking were not reflective of the value provided. We strive to balance quality and cost carefully, and your insights are invaluable to us in this effort. We hope to welcome you back and exceed your expectations in the future.Sincerely,Summer ShoemakerGeneral Manager

Dear Damian Paul,I'm thrilled to hear that you were pleased with our resort property and our team members! While our location offers a tranquil setting away from the hustle and bustle, we understand the desire for more convenient access to nearby attractions. We'll take your feedback into consideration as we strive to enhance the overall guest experience. Thank you for sharing your thoughts, and we hope to welcome you back soon!Sincerely,Summer ShoemakerGeneral Manager

Dear Shannon,We're thrilled to hear that you enjoyed your stay. We love welcoming furry companions and ensuring they have a comfortable stay. We appreciate your feedback and hope to welcome you and your pet back soon for another enjoyable visit.Sincerely,Summer ShoemakerGeneral Manager

Dear sara,Thank you for bringing this to our attention. We apologize for any inconvenience caused by our staffing levels during your visit. We appreciate your understanding and hope to offer a more seamless experience on your next visit.Sincerely,Summer ShoemakerGeneral Manager

Thank you for the review, Shannon! We are thrilled you enjoyed your stay with us and hope to welcome you back next time you are in San Diego.

Dear Ruth,I'm truly sorry to hear about the difficulties you experienced in reaching our front desk and operator during the night. Providing accessible and responsive guest service is important to us, and it's clear we fell short in this instance. Your feedback is invaluable as it helps us improve and meet the high standards our guests expect and deserve. We hope to have another opportunity to provide you with the attentive and prompt service you should always expect from us.Sincerely,Summer ShoemakerGeneral Manager

Dear Christina,Thank you for sharing your experience with us. We're delighted to hear that you found our staff fantastic, helpful, and engaging throughout your stay. Although we initially couldn't accommodate your request for a room change, I'm glad we were able to find a satisfactory solution and ultimately meet your needs. It's great to know that you enjoyed your dinner at Covewood and found the property's charm to your liking. We appreciate your feedback and would be thrilled to welcome you back for another stay.Sincerely,Summer ShoemakerGeneral Manager

Dear Amado,Thank you for taking the time to leave review. We are so happy to hear you found the property clean and our staff to be friendly. We hope to welcome you back soon for another relaxing stay.Sincerely,Summer ShoemakerGeneral Manager

We appreciate your feedback, Payton! It's fantastic to hear that your stay was enjoyable. We're looking forward to hosting you again for yet another wonderful experience.

Dear Zakiyah,I'm sorry to hear about the uneasy encounters you experienced during your stay. It's concerning to learn that the interaction was not up to the standard of hospitality we strive to provide, and I apologize for any discomfort or disappointment this caused. While I'm glad to hear that the food you ordered in was enjoyable, it's disheartening that this incident impacted your decision to dine with us again. We take your feedback seriously and will address this with our team to ensure all our guests feel welcomed and valued. Your experience is important to us, and we hope to have the opportunity to restore your confidence in our service.Sincerely,Summer ShoemakerGeneral Manager

Dear Israel,Thank you for taking the time to share your experience. We're delighted to hear that you found the check-in process super easy and enjoyed the food options available at our resort. It's great to know that you found our place well-suited for families with kids. We appreciate your feedback regarding the cleanliness of the pool area on your second day and will ensure our team focuses on maintaining our high standards consistently. We look forward to welcoming you back for another enjoyable stay.Sincerely,Summer ShoemakerGeneral Manager

Dear Lanys,Thank you for sharing your feedback. We're pleased to hear that your overall experience was very good. However, we take your comments regarding the need for more thorough cleaning in the room area seriously. We appreciate your input and look forward to providing an even better experience on your next stay.Sincerely,Summer ShoemakerGeneral Manager

Dear Lindsey,Thank you for your positive feedback. We're delighted to hear that you found our resort family-friendly, with nice lawns and beachfront areas perfect for kids to run and play. It's great to know that the pool area and available water activities added to your enjoyable experience. We strive to create a welcoming environment for guests of all ages, and we're glad we could provide a setting that met your family's needs. We look forward to welcoming you back for more fun and relaxation.Sincerely,Summer ShoemakerGeneral Manager

Dear Susie,Thank you for sharing your experience with us. We're thrilled to hear that you found the customer service excellent, especially the assistance provided by Ginger at the front desk. It's wonderful to know her support made a positive impact on your stay each day. However, we're sorry to hear that the property did not fully meet your expectations in terms of its appearance compared to online images. We appreciate your feedback as it helps us focus on areas for improvement. We hope to have the opportunity to welcome you back, offering an experience that exceeds your expectations.Sincerely,Summer ShoemakerGeneral Manager

Thank you for leaving your feedback, Lei. We are sorry that your stay did not fully meet your expectations. Please reach out to us directly so we can better understand where we fell short during your stay.

Dear Joy,Thank you for your feedback. We're delighted to hear you enjoyed your stay, finding both the room and hotel to your liking. We look forward to the opportunity to welcome you back for another pleasant visit.Sincerely,Summer ShoemakerGeneral Manager

Dear Rosy,We truly appreciate your feedback and are happy to know you enjoyed your time with us. We hope to welcome you back to our resort very soon.Sincerely,Summer ShoemakerGeneral Manager

Thank you for the feedback, Angela! We are so happy to hear you enjoyed your stay and look forward to welcoming you back.

Thank you for taking the time to leave a review, Samantha. We are sorry that your stay did not fully meet your expectations. Please reach out to us directly so we can get a better understanding of where we fell short during your stay.

Dear Angelica,Thank you for taking the time to share your experience. We're glad to hear you enjoyed the walking/running path, our heated pool, and the ample grass space for kids to play. However, we apologize for the lack of kid-friendly meal options at our onsite restaurants. Your feedback is invaluable, and we hope to welcome you back soon, with improved offerings that enhance your stay.Sincerely,Summer ShoemakerGeneral Manager

Dear Yati,Thank you for sharing your experience. We're delighted to hear that you and your family enjoyed the beautiful beachside location and views offered by our resort. However, I'm sorry to learn that the cleanliness of your room did not meet your expectations. We take great pride in maintaining high standards of cleanliness and comfort, and it seems we fell short in this instance. Please rest assured, we are addressing this feedback with our housekeeping team to ensure our rooms reflect the quality and care our guests deserve. We hope to welcome you back in the future for a stay that fully meets your expectations.Sincerely,Summer ShoemakerGeneral Manager

Dear Corinne,I apologize for the issues you experienced during your stay, particularly with the room allocation and the noise from the parking structure. It's disappointing to hear that our response did not meet your expectations and that our staff appeared dismissive of your concerns. We strive to provide attentive and accommodating service to all our guests, and it seems we missed the mark in your case. Your feedback is invaluable to us for making necessary improvements. We hope to have another opportunity to provide you with a stay that truly reflects the high standards we aim for.Sincerely,Summer ShoemakerGeneral Manager

Dear Domingo,It's wonderful to hear that you enjoyed the scenic lake near our property and the convenience of having SeaWorld so close by. We're delighted that these aspects of our location contributed positively to your experience. We look forward to welcoming you back soon for another enjoyable visit, where the beauty of our surroundings and nearby attractions can be fully appreciated once again.Sincerely,Summer ShoemakerGeneral Manager

Dear Stacey,I am sorry that your stay did not meet your expectations. Please reach out to us directly so we can get a better understanding of where we fell short during your stay.Sincerely,Summer ShoemakerGeneral Manager

Dear Grace,Thank you for your feedback. We understand your concerns about pricing and strive to ensure our guests feel the value in every aspect of their stay with us. We appreciate your input as it helps us review and adjust our offerings to better meet our guests' expectations. We hope to have the opportunity to welcome you back, offering an experience that truly reflects the quality and service we aim for.Sincerely,Summer ShoemakerGeneral Manager

Dear Robby,Thank you for your kind words! We're thrilled to hear you found our place great and are considering a return visit. We look forward to welcoming you back for another memorable experience.Sincerely,Summer ShoemakerGeneral Manager

Thank you for the feedback, Lorina! We are happy you enjoyed your stay and look forward to welcoming you back soon.

Dear John,Thank you for sharing your experience with us. We're delighted to hear that you had a good experience with our staff and enjoyed your room, especially its proximity to the bay and the inclusion of a fire pit. It's unfortunate that the weather didn't cooperate for you to fully enjoy the outdoor fire pit experience, but we're glad to know that it didn't dampen your spirits. We look forward to welcoming you back for another stay, hopefully under clearer skies, so you can fully experience the warmth and ambiance of the fire pit.Sincerely,Summer ShoemakerGeneral Manager

Dear Holly,Thanks for sharing your experience! Delighted you enjoyed your stay, and we eagerly await your return.Sincerely,Summer ShoemakerGeneral Manager

Thank you for taking the time to leave a review, Jonathan! We are happy you enjoyed your time with us and hope to welcome you back for another relaxing stay soon.

Dear Kristy,Thank you for your positive comments about our clean and nice property, and for noting the comfort of our rooms. We're glad these aspects of your stay met your expectations. However, we understand your concerns regarding the limited food options and pricing. Your feedback about desiring more casual dining choices like a bar and grill with a variety of finger foods is invaluable. We're always looking to enhance our guest experience, and your suggestions will be considered as we review and potentially expand our dining offerings. We hope to welcome you back in the future for another relaxing stay.Sincerely,Summer ShoemakerGeneral Manager

Thanks for the positive review, Shantel! We're so glad you had a great stay. Hope to see you again soon for more delightful experiences.

Thank you for taking the time to leave a review, Alma! We are so happy to hear you enjoyed your stay and look forward to welcoming you back soon.

Dear Kathy,Thank you for sharing your wonderful spa experience with us! We're delighted to hear that Nancy and Vicky provided exceptional services, making your visit memorable. It's great to know that their expertise and kindness, along with our friendly staff and nice accommodations, have made a lasting impression. We look forward to welcoming you back for another incredible visit.Sincerely,Summer ShoemakerGeneral Manager

Dear Kimiko,It's wonderful to hear that you enjoyed your stay, finding the pool and restaurants to our high standards. We're glad that our amenities added to your experience. Your feedback on parking and resort fees is appreciated, as we aim to ensure a transparent and straightforward experience for all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Summer ShoemakerGeneral Manager

Dear Robert Alan,Thank you for your kind words! We're thrilled you enjoyed the beautiful beachside environment at our property and found the convenience of our bicycle rentals to your liking. We look forward to welcoming you back for another delightful visit filled with more beachside adventures.Sincerely,Summer ShoemakerGeneral Manager

Thanks for the positive review, Diana! We're so glad you had a great stay. Hope to see you again soon for more delightful experiences.

Dear Jason,Thank you for taking the time to leave a review! We are happy to hear you enjoyed our location and hope we can welcome you back again soon for another relaxing stay.Sincerely,Summer ShoemakerGeneral Manager

Dear Bradley,I apologize for the lack of response from our concierge team to your email prior to check-in, and I'm sorry to hear this led to issues at checkout. We strive for prompt and effective communication, and it's clear we fell short in this instance. We are committed to accuracy and transparency in all our guest communications and will take steps to address these concerns. Your feedback is crucial for us to improve our service and guest experience.Sincerely,Summer ShoemakerGeneral Manager