Veröffentlicht am 31.07.2019
Lovely hotel with a nice pool, wonderful staff and great breakfast.
We had car trouble on our way to the hotel (brand-new car rental from Hertz) with flashing lights and exclamation points on the dashboard. Since we couldn't read the French car manual, we didn't know what was the problem. When we arrived at the hotel, Olivia and Jean-Pierre at the check-in told us they would do all they could to help us--and so they did. They called Hertz numerous times (turns out it was a brake problem!) and spoke to the complaint department for us in French. They managed to arrange for our rental car to be towed away and for us to get another car rental. I don't know how we could have arranged all this without their help!! They were amazing!!!
Kommentar von Hotelmanagement
03.08.2019 von Jean Pierre , Hotelmanagement
Thank you for your kind comment that touched us a lot.
We are delighted that you enjoyed your stay.
We only did our job to help you with your car rental problem and we were happy to allow you to continue your journey with no problem with a new vehicle. All Staff and I wish you a good return home. Yours sincerely Jean Pierre