Basierend auf 188 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,4 Service
4,5 Komfort der Zimmer
4,5 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 30.03.2024
WLAN schlecht, Telefonate im Zimmer kaum möglich, Essen für Hotelgäste etwas zu teuer
Kommentar von Hotelmanagement
30.03.2024 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the WLAN connection and the difficulty in making phone calls from your room. We understand the importance of reliable connectivity and will address this matter promptly to ensure a better experience for our guests in the future. Regarding your comment about the pricing of meals for hotel guests, we appreciate your input. We continuously review our pricing to ensure it aligns with the value we offer, but we will take your feedback into consideration as we strive to provide a more satisfactory dining experience. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future. Best regards,
von einem verifizierten Reisenden
Veröffentlicht am 30.03.2024
Kommentar von Hotelmanagement
19.04.2024 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for your feedback. We're happy you had a good stay. Can't wait too see you soon again in our Urban Resort. Ciao from Roma!
von einem verifizierten Reisenden
Veröffentlicht am 05.01.2024
Kommentar von Hotelmanagement
09.01.2024 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Grazie infinite per la sua gentile recensione! Siamo davvero lieti di sapere che la sua esperienza con noi è stata positiva. Il suo feedback è prezioso per noi e ci incoraggia a continuare a migliorare. Sarà un piacere accoglierla di nuovo presto. Grazie ancora per la sua preferenza e per aver condiviso la sua opinione con noi.
von einem verifizierten Reisenden
Veröffentlicht am 22.09.2023
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Kommentar von Hotelmanagement
23.09.2023 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you loved your stay at our hotel. Ciao from Roma!
von einem verifizierten Reisenden
Veröffentlicht am 06.08.2023
Subby
Kommentar von Hotelmanagement
07.08.2023 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for your lovely feedback. Hoping to see you soon. Ciao from Roma,
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2023
Kommentar von Hotelmanagement
16.05.2023 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you so much for your feedback. So happy that we met your expectations. Hoping to see you soon. Ciao from Roma.
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2023
Falsche Angaben zur Poolnutzung. A kostet es Geld 20€ für 1.5 Stunden, nicht Familienfreundlich, Poolnutzung erst ab 16 Jahren. Zimmer alt, laut, Rezeption unfreundlich… sind am gleich Tag wieder weg und haben im Mama Shelter eingecheckt. Absolut da Top gewesen! Nicht empfehlenswert
Kommentar von Hotelmanagement
13.04.2023 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for taking the time to leave a review. We apologize for any confusion regarding our spa access information. Please note that at check-in, we provide all our guests with information about our services, including what is available in the spa and associated costs. It is important to mention that, for legal reasons, spa access is limited to guests over the age of 16 for their safety. We understand that there may have been some confusion during your arrival due to the filming that was taking place at the hotel, and we apologize for any inconvenience caused. Our staff tried their best to make your stay as comfortable as possible by offering you several options regarding our room categories. We appreciate your feedback on the rooms and would like to mention that our hotel has recently undergone a renovation and was even awarded the Best Hotel of the Year 2022. We are glad to hear that you found a suitable solution at the Mama Schelter hotel, and we sincerely hope that your stay in Rome was enjoyable and memorable. We would be honored to have you as our guests again in the future and provide you with an improved experience.
von einem verifizierten Reisenden
Veröffentlicht am 18.10.2021 auf Ebookers
Kommentar von Hotelmanagement
25.07.2022 von Alla Kurovska - Guest Relations Manager, Hotelmanagement
Dear Mr Kai-Dietrich, thank you for your evaluation with the maximum stars. We are investing a lot in staff training as we believe that a qualified and professional staff can make a difference. We look forward to seeing you soon, for a next stay: we would be delighted.
With grateful thoughts,
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
I’m a very experienced traveler: Hotel Pamphili is an up-to-date clean/trendy oasis, with great gym and grounds surrounding pool facilities. Also the food at this hotel is fantastic.
Kommentar von Hotelmanagement
23.04.2024 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for your kind words and for choosing to stay at Hotel Pamphili Roma. We're thrilled to hear that you, as an experienced traveler, found our hotel to be an up-to-date, clean, and trendy oasis. It's fantastic to know that you enjoyed our gym facilities and the beautiful grounds surrounding our pool area. We're especially pleased that you appreciated the quality of our food. Our culinary team works hard to provide delicious and memorable dining experiences for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please feel free to let us know. Best regards,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
1. There was a bigger group staying at that time. The music was loud in the evening when they were partying. I believe it can happen from time to time. I did not create any fuss about it. It was understandable. At other times, it was quiet and a safe surrounding.
2. I took a taxi to go to the city and back on most days. In the morning, there is a shuttle service to go to Rome. The shuttle service is Euro 5 per person. The taxi was around Euro 15 per journey to the nearest metro station.
Kommentar von Hotelmanagement
16.04.2024 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for your feedback. We're glad to hear that overall you enjoyed your stay with us. Regarding the noise from the larger group, we apologize for any inconvenience this may have caused. While we strive to ensure a peaceful environment for all our guests, occasional events or gatherings may lead to increased noise levels. We appreciate your understanding and patience in this matter. Regarding transportation, we're pleased to offer both shuttle service and assistance with taxi arrangements to help our guests explore the city conveniently. We understand that the cost of transportation can add up, and we appreciate your feedback on this aspect of your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards,
