Veröffentlicht am 06.04.2016
Overall, our stay was very nice, however, when my friends & I first arrived, it was very early in the morning (our flight landed at 4AM at KEF). When we arrived at the hotel around 6AM, I went in to ask about the possibility of the room being ready a little earlier than the check in time (2PM), as we were extremely tired. The gentleman at the desk was extremely friendly and told me that while the room was not yet ready, he would have the housekeeping staff work quickly to have it clean for us, and to come back around 10AM. He also gave us a great breakfast recomm! At 10AM, we went back to the hotel, but the gentleman was gone, replaced by a lady. When I went to ask, she cut me off, and told me, "Check in is at 2PM." I explained to her what I was told earlier, but she cut me off again & repeated herself. I was falling asleep on my feet, which I know she could see, and being as I was too tired to argue with her, my two friends and I sat on a couch in the lobby, in full view of her, and proceeded to nod off. Eventually, I had to go to our rental car & take a nap in the back seat. At 1:50PM, I woke up & went back into the lobby, and she looked at me, smiled and said "How can I help you?" I asked her about check in, at which point she got my name wrong, but finally I was checked in! She was really unpleasant. Other than that 1st experience though, the rest of the stay was very nice & the other front desk staff (other than her - can't remember her name) was very friendly & helpful!