Basierend auf 29 geprüften Bewertungen
3,0 Sauberkeit der Zimmer
2,9 Service
2,7 Komfort der Zimmer
2,9 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 29.06.2021 auf Hotels
Kommentar von Hotelmanagement
29.06.2021 von Departamento de Reservas, Hotelmanagement
Estimada Nadia, gracias por hospedarse y por su comentario. Su opinión es muy importante para nosotros.
Gracias a usted por permitirnos recibirle, ha sido un placer para nosotros.
von einem verifizierten Reisenden
Veröffentlicht am 04.09.2018 auf Ebookers
Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
Kommentar von Hotelmanagement
19.09.2018 von Serena Village, Hotelmanagement
The problem is that we not accept Swiss Franc and you haven't US dolalrs. Please don't write false feedback.
von einem verifizierten Reisenden
Veröffentlicht am 04.05.2021
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Kommentar von Hotelmanagement
04.05.2021 von Reservas, Hotelmanagement
Dear Dibenise Sanchez, you claim ignorance and your bad comments are false because it is clearly written on the Expedia page that it is charged for electricity fee, and you can find this text in the details and Extra Charges section with the text: This property charges consumption-based electricity fees.
Also, in Serena VIllage they spray against insects 2 times a week, and all the pool areas are very clean.
von einem verifizierten Reisenden
Veröffentlicht am 13.09.2020 auf Hotels
Kommentar von Hotelmanagement
17.09.2020 von Serena Village, Hotelmanagement
Gracias por hospedarse en Serena Village. Excelente cliente, educado y amable. Esperamos que vuelva a hospedarse nuevamente. Es el bienvenido en Serena Village.
von einem verifizierten Reisenden
Veröffentlicht am 29.08.2020 auf Orbitz
They wanted to charge for internet and electricity. Do not stay here.
Kommentar von Hotelmanagement
29.08.2020 von Reservations, Hotelmanagement
Your Feedback is false, because you have never arrived in Serena Village and have only made a reservation to pass the immigration controls, which ask for proof of where you are staying.
Since you cannot cancel this reservation in Orbotz, as it is a non-refundable rate, you have written this false comment, hiding your identity, but, as this week we only had 1 Orbitz reservation, we have quickly identified your identity.
In addition, it is clearly written on the Orbitz page that the electricity charge is not included and that the internet is not included either.
You should read the booking terms and conditions before booking.
Please do not write false comments, because you have never stayed, and since you cannot cancel your reservation, now you write this false comment.
von einem verifizierten Reisenden
My worst stay
Veröffentlicht am 07.06.2020 auf HotelsFirst of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Kommentar von Hotelmanagement
07.06.2020 von Serena Village, Hotelmanagement
Dear customer, your review is false, because is written everywhere that is an Apartment and not a Resort, as you have tried to make your wife believe when you have booked.
In addition, both in the description and on the map it clearly shows ewrite Veron, and it is shown that there is no beach in the residence, and in the description is clearly written that the Bavaro beach is to 22 min by car.
It should also be noted that it is written in the conditions that the electricity must be paid. The apartment have Gas and a completely new stove purchased 1 month ago, if you wish we can invoice the purchase of the stove and prove that it is new.
The apartment has new sheets and beds, and the pillows were still in the plastic, and this shows that they are new, just bought.
The apartment also has an electric water heater, which needs to be pre-heated and turned on 5 minutes before bathing, as is customary in the Dominican Republic.
Before writing falsehoods in the comments, you should avoid telling your wife that you have booked a stay at an expensive resort, and then take your family to an inexpensive apartment in a gated community, where clearly for 6 people you spend far less than a all-inclusive resort, and then regretting and comparing the Serena Village to a resort, which clearly cannot be compared to being a residential apartment.
von einem verifizierten Reisenden
Veröffentlicht am 10.03.2020 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2020
Kommentar von Hotelmanagement
16.01.2020 von Reservas, Hotelmanagement
Gracias por su Comentario.
von einem verifizierten Reisenden
Veröffentlicht am 29.12.2019 auf Hotels
Bien
Kommentar von Hotelmanagement
30.12.2019 von Departamento Reservas, Hotelmanagement
Gracias por hospedarse en Serena Village. Excelente cliente, educado y amable. Esperamos que vuelva a hospedarse nuevamente. Es el bienvenido en Serena Village.
von einem verifizierten Reisenden aus New York
Veröffentlicht am 14.08.2019 auf Orbitz
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Kommentar von Hotelmanagement
14.08.2019 von Serena Village, Hotelmanagement
Thank you for your comment. You are welcome!
