Dear Jack, First of all, we would like to apologize for the delay answer. One of our main objectives is to achieve the maximum satisfaction of our customers, and from your score we can deduce that it seemed that we were achieving. It would have been very beneficial for us to know what those details were that did not allow us to enjoy a wonderful stay with us, to correct them as soon as possible and avoid similar situations for future clients. We hope to have you back soon to show you our changes and demonstrate our commitment to the satisfaction of our guests. Best regards, Marcos Castillo General Director Occidental Punta Cana

Estimado Oliver, Reciba un cordial saludo de todo el personal de Occidental Punta Cana. Lamentamos no haber podido cumplir con sus expectativas sin embargo, hubiese sido de gran ayuda para nosotros conocer aquellos aspectos donde hemos podido fallar para corregirlos evitando a nuestros huéspedes futuros inconvenientes. Esperamos tenerle de vuelta pronto para mostrarle nuestros cambios y demostrarle nuestro compromiso a la satisfacción de nuestros huéspedes. Saludos cordiales, Marcos Castillo Director General Occidental Punta Cana

Lieber Kunde, Erhalten Sie einen herzlichen Gruß von allen Mitarbeitern des Occidental Punta Cana. Wir freuen uns zu hören, dass Sie einen unglaublichen Aufenthalt bei uns hatten. Wir freuen uns über Ihre besondere Erwähnung unseres schönen Strandes, der komfortablen Zimmer, der abwechslungsreichen Gastronomie und der guten Pflege und Pflege der Grünanlagen. Lassen Sie uns Ihnen mitteilen, dass Ihre Kommentare für uns von großer Bedeutung sind, da sie uns genau die Bereiche aufzeigen, die wir verbessern müssen. Wir haben Ihre Beobachtungen an die entsprechenden Abteilungen zur Auswertung und zur weiteren Verbesserung der Qualität unserer Dienstleistungen übermittelt. Wir hoffen, Sie kommen bald wieder! Mit freundlichen Grüßen Marcos Castillo Geschäftsführer Occidental Punta Cana

Estimado Cliente, Agradecemos que tomara parte de su tiempo para darnos una maravillosa puntuación, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Esperamos poder servirle de nuevo pronto. Saludos cordiales, Marcos Castillo Director General Occidental Punta Cana

Lieber Sandra, Wir möchten uns für Ihre Kommentare zu Ihrem letzten Besuch bedanken, da sie uns helfen zu verstehen, wie unsere Gäste ihren Aufenthalt bei uns genießen. Es ist immer unser Ziel, maximale Kundenzufriedenheit zu erreichen und wir freuen uns sehr, dass Sie Ihren Urlaub genossen haben. Im Hotel Occidental Punta Cana bemühen wir uns ständig, die beste Qualität zu bieten und sicherzustellen, dass alle unsere Gäste mit schönen Erinnerungen an ihren Urlaub nach Hause zurückkehren. Nochmals vielen Dank, dass Sie sich für uns entschieden haben, wir freuen uns auf die Gelegenheit, Sie in Zukunft wieder zu bedienen und Ihre Erwartungen zu übertreffen. Mit freundlichen Grüßen, Marcos Castillo Geschäftsführer Occidental Punta Cana

Estimado Cliente, Agradecemos que tomara parte de su tiempo para darnos una maravillosa puntuación, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Esperamos poder servirle de nuevo pronto. Saludos cordiales, Marcos Castillo Director General Occidental Punta Cana

Estimado Brian,Gracias por compartir sus comentarios sobre su reciente experiencia de vacaciones entre nosotros, nuestro principal objetivo es asegurarnos de que sigamos brindando experiencias de vacaciones inolvidables a nuestros huéspedes.Nuevamente, le agradecemos por esta maravillosa reseña, ha sido un placer para nosotros leerla y esperamos poder servirle nuevamente pronto.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Avital,We appreciate that you took the time to share your experience with us.We are truly disheartened to learn that your experience with our service did not meet the high standards we strive to uphold. It is regrettable that the disposition of our staff did not reflect the welcoming and dedicated service we aim to provide. We apologize for any inconsistency you encountered with the timing of our housekeeping services and for any oversight regarding the replenishment of towels.Furthermore, we are saddened to hear of your disappointment with the jacuzzi in your room. Please rest assured that we prioritize the cleanliness and functionality of all amenities and will look into this matter with utmost urgency.On a positive note, we are glad that you chose to stay at our beachfront location, and we hope that the beauty of our surroundings and the comprehensive facilities provided some enjoyment during your visit. As we continue to dedicate ourselves to our guests' satisfaction, we take your comments seriously and view them as an opportunity to enhance our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Estimado Sebastian, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Richard, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Peter,Thank you for taking the time to share your feedback.We are truly disheartened to hear about your recent experience at our resort. Our team strives to provide impeccable service and it seems we may have fallen short of our goal during your stay. We regret to hear of the challenges you faced with the restaurant reservations and understand how vital dining options are to the enjoyment of your stay. Our butler service is intended to enhance our guests' experience, and we are sincerely sorry if this was not your impression. We also take pride in our Guest Services and are saddened to learn that you did not feel supported.Please rest assured that we are committed to the satisfaction of our guests and we take all feedback seriously. We hope to have the opportunity to better serve you in the future.Kind regards,Orestes Almaguer, General Manager

Dear Andres, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer / General Manager

Dear Luz,We appreciate that you took the time to share your experience with us.We regret to hear that our restaurant offerings did not meet your expectations. Our array of dining options, including 11 restaurants with a variety of international cuisines, is designed to cater to a wide range of palates and we are continually refining our menus to ensure guest satisfaction.We are also concerned to learn that you felt the service was not equitable without an upgrade. Please rest assured, we strive to deliver excellent service to all our guests, whether they opt for the standard package or choose to indulge in our Royal Level experience. We apologize if this was not your impression and we will certainly look into your comments to ensure our standards are consistently met across all levels of service.Your comments regarding the alcohol menu selection have been noted. While we offer a selection of domestic alcoholic beverages as part of our all-inclusive package, we understand the importance of variety and will review our offerings to enhance our guests' experience.We also recognize the significance of timely and efficient service at our beachside bars. It is imperative that all our guests have easy access to refreshments, and we will consider your feedback as we continue to improve our service delivery.It pleases us to note that our efforts in maintaining room cleanliness, overall hotel condition, and room amenities were met with a neutral response, indicating that these aspects of our service were satisfactory. We take great pride in upholding a high standard of accommodation, and your neutral sentiments affirm our commitment to providing a comfortable and enjoyable stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Dear Christopher, Thank you very much for your kind feedback.We are delighted to hear that the tranquility and cleanliness of our resort contributed to a relaxing stay, and that you were satisfied with the variety and quality of food available. It is always heartening to receive positive feedback on the service provided by our dedicated team, as well as the amenities that we strive to keep impeccable for the enjoyment of our valued guests like yourself.Your kind words are greatly appreciated and serve as encouragement to us all.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Selin,Thank you for your positive feedback.It brings us great joy to learn that you were thoroughly satisfied with the cleanliness of our rooms and the condition of our hotel. Our team is delighted that our service met your expectations and that the amenities provided in your room contributed to a comfortable and enjoyable experience. We pride ourselves on offering a luxurious and memorable stay, and it is rewarding to know we have succeeded in this for you.We look forward to the opportunity to welcome you back and to continue providing you with the exceptional service and experience that you have come to expect from us.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Chère Johanne,Nous souhaitons tout d'abord vous remercier pour votre préférence envers notre hôtel Occidental Punta Cana - All Inclusive pour vos vacances , c'est pour nous toujours un plaisir d'accueillir nos clients les plus loyaux d'année en année.Il nous remplit de joie de lire que la dimension de notre site a contribué à votre bien-être et que vous avez pu apprécier la splendeur de notre plage. Nous sommes également ravis que vous ayez trouvé le service à la hauteur de vos attentes et que notre personnel ait été à la hauteur de notre réputation d'accueil et de convivialité.Votre appréciation de la qualité de notre offre culinaire ainsi que de la propreté de nos chambres réaffirme notre engagement envers l'excellence. Quant à l'état de l'hôtel, nous sommes fiers que vous l'ayez trouvé satisfaisant et nous nous efforçons toujours de maintenir et d'améliorer nos installations pour le plaisir de nos clients.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Orestes Almaguer, General Manager

Dear Hannah, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Estimado Ralph,Le agradecemos que comparta su opinión sobre Occidental Punta Cana - All Inclusive. Las opiniones de nuestros huéspedes son de suma importancia para garantizar que nuestros estándares de servicio se cumplan en todo momento. Acepte nuestras más sinceras disculpas por cualquier problema que haya causado que su estadía no fuera satisfactoria.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Lillyan,We thank you for sharing your opinion and wonderful rating about your stay at Occidental Punta Cana. It is wonderful to hear that we were able to make your stay special.We do everything we can to ensure that our guests receive wonderful, personalized service, as it is of great importance to us to provide quality service. We really hope to have the opportunity to welcome you again in the future.It was a pleasure to serve.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Elizabeth,We appreciate that you took the time to share your experience with us.We regret to hear that your dining experience fell short of your expectations and that you did not inform us at the time of your concerns so that our team could have taken necessary action immediately to find an adequate solution. Nevertheless, we will address this incident with our chef to continue with our efforts to improve the quality of the dishes offered.We're happy you appreciated your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Dear Shane, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Zaida,Thank you for your positive feedback.We are thrilled to hear that our resort served as an amazing destination for your vacation and that the variety of dining options, including our daily buffet, exceeded your expectations. Our team takes great pride in their work, continually striving for excellence, and it is gratifying to know that their efforts to accommodate and assist our patrons have not gone unnoticed. Your kind words regarding the nightly entertainment bring us immense pleasure, as we aim to create an enjoyable and memorable atmosphere for all of our guests.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Estimado Abraham, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Orestes Almaguer, General Manager

Dear Andris, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Jean,Thank you for reviewing your stay with us.We regret to hear that the entrance to our resort did not meet your expectations and we appreciate you bringing this aspect to our attention. Our team is committed to providing an exceptional experience from the moment our guests arrive, and we are continuously working on enhancing all areas of our property. It is delightful to learn that the cleanliness of our rooms, the condition of the hotel, and the service provided by our staff met your satisfaction. We take great pride in maintaining our 5-star standards and ensuring that our guests enjoy a comfortable and enjoyable stay with us.We look forward to welcoming you back. Best regards,Orestes Almaguer, General Manager

Estimada Emily, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Estimado Juan Manuel,Le damos las gracias por compartir su opinión sobre su estancia en el Occidental Punta Cana - All Inclusive. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Nos llena de orgullo recibir sus comentarios positivos sobre la belleza y las amenidades de nuestro hotel, así como la limpieza y las condiciones de las habitaciones, complementados por la calidad de nuestro servicio y las comodidades disponibles. Es gratificante saber que su estancia fue tan satisfactoria y que pudimos superar sus expectativas en todos los aspectos mencionados.Nuestro equipo se esfuerza diariamente para ofrecer instalaciones y servicios que reflejen nuestros altos estándares, y comentarios como el suyo son una verdadera recompensa a su dedicación.Esperamos tener el placer de recibirle nuevamente en su próxima visita,Orestes Almaguer, General Manager

Dear Luis,We are very grateful for your praise of our staff, whose kindness and friendliness is one of our hotel's greatest strengths, and I undertake to congratulate them all on your behalf for their contribution to your well-being during your stay at our hotel.On the other hand, we are glad that you enjoyed the beauty of our beach area and other areas.Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Joseph,We greatly appreciate the time taken to comment on your recent experience at our hotel, at Occidental Punta Cana we always strive to exceed our clients' expectations. Your feedback will help our team achieve that goal.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and exceed your expectations.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Timothy,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Abel,We thank you for sharing your opinion and wonderful rating about your stay at Occidental Punta Cana. It is wonderful to hear that we were able to make your stay special.We do everything we can to ensure that our guests receive wonderful, personalized service, as it is of great importance to us to provide quality service. We really hope to have the opportunity to welcome you again in the future.It was a pleasure to serve.Kind regards,Orestes AlmaguerManaging DirectorOccidental Punta Cana

Dear Cassandra, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Gerson,Thank you for sharing your comments about your recent stay at Occidental Punta Cana, our main goal is to ensure we continue to provide unforgettable vacation experiences to our guests. We are looking forward to your next visit.Kind regards,Orestes Almaguer FernandezGeneral managerOccidental Punta Cana

Dear Nicholas,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Vivian, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Shelby,We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel.We are delighted to hear that we have managed to exceed your expectations in terms of hospitality and service provided and will pass your comments on to our team members.Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and to exceed your expectations.Kind regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Lynda, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Priyank,We thank you for sharing your opinion about your recent vacation with us, our goal is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us do this. We appreciate the time you have taken to share your opinions and constructive comments.We are deeply sorry to hear that you did not fully enjoy your experience at our hotel, as we strive every day to turn each stay into something unforgettable. We have reviewed your comments in detail, together with our teams and heads of each department, and we would like to assure you that all your problems will be addressed.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Moises,We want to thank you for sharing this opinion about your recent visit to the Occidental Punta Cana. We are delighted that you enjoyed your stay, our main interest is that all our guests go home with an unforgettable experience. The entire team works very hard to ensure that we offer a high quality service and a different, memorable experience.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Paul,Thank you for sharing your comments about your recent stay at Occidental Punta Cana, our main goal is to ensure we continue to provide unforgettable vacation experiences to our guests. We are looking forward to your next visit.Kind regards,Orestes Almaguer FernandezGeneral managerOccidental Punta Cana

Dear Chaithra,Thank you for sharing your comments about your recent stay at Occidental Punta Cana, our main goal is to ensure we continue to provide unforgettable vacation experiences to our guests. We are looking forward to your next visit.Kind regards,Orestes Almaguer FernandezGeneral managerOccidental Punta Cana

Dear Yelitza, We thank you for choosing Occidental Punta Cana - All Inclusive for this occasion, and for your kind rating for the Google travel community. Such positive feedback motivates us to continuously improve the quality of our services.Sincerely, the Occidental Punta Cana - All Inclusive team.

Dear Carl,We want to thank you for sharing this opinion about your recent visit to the Occidental Punta Cana. We are delighted that you enjoyed your stay, our main interest is that all our guests go home with an unforgettable experience. The entire team works very hard to ensure that we offer a high quality service and a different, memorable experience.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Estimado Javier,Gracias por compartir sus comentarios sobre su reciente experiencia de vacaciones entre nosotros, nuestro principal objetivo es asegurarnos de que sigamos brindando experiencias de vacaciones inolvidables a nuestros huéspedes.Nuevamente, le agradecemos por esta maravillosa reseña, ha sido un placer para nosotros leerla y esperamos poder servirle nuevamente pronto.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Jessica,Thank you for sharing your feedback about your recent vacation experience with us, our main goal is to ensure that we continue to provide unforgettable vacation experiences to our guests.Again, we thank you for this wonderful review, it has been a pleasure for us to read it and we hope to serve you again soon.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Estimado Cristian,Agradecemos mucho su valoración positiva.Sentimos profundamente leer que los vendedores del club le estuvieran persuadiendo durante su tiempo de ocio, en Occidental Punta Cana día a día tratamos de convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios para que esto no siga aconteciendo.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director GeneralOccidental Punta Cana

Estimado Orlando,Queremos darle las gracias por compartir esta opinión sobre su reciente visita. Estamos encantados de que haya disfrutado de su estancia, nuestro principal interés es que todos nuestros huéspedes lleguen a sus casas con una experiencia inolvidable. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Sentimos profundamente leer que los vendedores del club les estaban persuadiendo durante su tiempo de ocio, en Occidental Punta Cana día a día tratamos de convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios para que esto no siga aconteciendo.Gracias una vez más por elegirnos, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.Saludos cordiales,Orestes Almaguer Director GeneralOccidental Punta Cana

Estimada Annalisa,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director GeneralOccidental Punta Cana