Basierend auf 1.105 geprüften Bewertungen
4,5 Sauberkeit der Zimmer
4,5 Service
4,2 Komfort der Zimmer
4,4 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
We had a great time here!!All staffs are great ,we wish we can come back again.
Kommentar von Hotelmanagement
24.04.2024 von Alejandra Rosa - Sales Coordinator, Hotelmanagement
Dear Ping,We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 23.04.2024
Great location to experience San Juan. Dining and shopping all within walking distance.
Kommentar von Hotelmanagement
24.04.2024 von Alejandra Rosa - Sales Coordinator, Hotelmanagement
Dear James,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
This was a great place. There were several restaurants in the area and everything else was a quick Uber ride away.
Kommentar von Hotelmanagement
23.04.2024 von csanc269, Hotelmanagement
Thank you for your feedback. Glad to see you've enjoyed your stay with us.
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
The billing staff was horrible. Especially, because i bought my package via Expedia. They charged me the entire hotel stay cost again, even when i told them that i had paid via Expedia. I had to go through expedia's agent and take the costs off. Multiple times they charged me for breakfast even when the breakfast was included in the room charges. I had to dispute that with my credit card company. The rooms were smaller than what the photos show. The housekeeping entered the room without permission at 8AM and woke my family up.
Kommentar von Hotelmanagement
23.04.2024 von csanc269, Hotelmanagement
Dear Hemant:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Was great will definitely recommend and come back again!!
Kommentar von Hotelmanagement
22.04.2024 von csanc269, Hotelmanagement
Thank you for your feedback. We appreciate your business.
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
We had a wonderful stay. Staff was friendly and helpful.
The hotel needs more umbrellas around the pool area. And rooms could use bigger recycling and trash bins.
Also, the $65 daily resort fee (plus about $7 tax) must have slipped my mind. A bit painful to pay.
Still--great stay and will recommend.
Kommentar von Hotelmanagement
22.04.2024 von Alejandra Rosa- Sales Coordinator, Hotelmanagement
Dear Beth,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We thank you for your recommendations and we’ll definitely take notes to improve our hotel. We hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2024
Amazing
Kommentar von Hotelmanagement
22.04.2024 von Alejandra Rosa - Sales Coordinator, Hotelmanagement
Dear Gregory,Thank you for making us your favorite place to stay in the Caribbean. See you soon!
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Service was terrible takes about 30 minutes just to get a water plus sleeping was a no go noise at 4am to 7am and still no security nor a care in the world, for the guests.
Kommentar von Hotelmanagement
15.04.2024 von Alejandra Rosa - Sales Coordinator, Hotelmanagement
Dear Manuel,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Excelente
Kommentar von Hotelmanagement
15.04.2024 von Alejandra Rosa- Sales Coordinator, Hotelmanagement
Querido Huesped,Gracias por elegir nuestro hotel y por tomar tiempo para escribirnos una reseña. Estamos contentos de que les hayan gustado nuestras facilidades. Nos esforzamos en crear una experiencia unica para las personas que nos visitan y nos sentimos orgullosos de haber cumplido con sus expectativas. Esperamos verle pronto!
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Puerto Rico itself was already tremendously beautiful and friendly, but the service of this Marriott staff helped make this experience one of the greatest, couldn’t thank them more.
Kommentar von Hotelmanagement
15.04.2024 von Alejandra Rosa - Sales Coordinator, Hotelmanagement
Dear Victor,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
