Dear Carolin,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced in not being able to obtain a to-go breakfast, especially considering the importance of the ferry connection to Port Hardy.We understand the significance of early departures, and your feedback is valuable in helping us improve our services. We will certainly review our processes to enhance customer orientation and better accommodate guests with early schedules.If there are additional details you'd like to share or if there's anything else we can do to make your future stays more convenient, please let us know. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,

Dear Carolin,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the condition of the street and sidewalk in front of the hotel. We appreciate your input, and we will address this matter to make necessary improvements.We also regret any inconvenience caused by the impracticality of the doors for luggage carts. Your feedback is valuable, and we will explore ways to enhance this aspect for a more convenient experience for our guests.We appreciate your honest review, and we hope you will consider giving us another opportunity to provide you with an improved stay in the future. If you have any further comments or suggestions, please feel free to share them with us.Thank you for choosing to stay with us.Best regards,Liebe Carolin,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts durch den Zustand der Straße und des Bürgersteigs vor dem Hotel entstanden sind. Wir nehmen Ihre Anmerkungen zur Kenntnis und werden diese Angelegenheit angehen, um Verbesserungen vorzunehmen.Wir bedauern auch, dass die Türen der Unterkunft für den Gepäckwagen unpraktisch waren. Ihr Feedback ist uns wichtig, und wir werden prüfen, wie wir dies verbessern können, um unseren Gästen einen bequemeren Aufenthalt zu bieten.Wir schätzen Ihre ehrliche Rückmeldung und hoffen, dass Sie uns in der Zukunft eine weitere Gelegenheit geben, Sie von unseren Verbesserungen zu überzeugen. Falls Sie weitere Anmerkungen oder Vorschläge haben, teilen Sie uns diese bitte mit.Vielen Dank, dass Sie bei uns zu Gast waren.Mit freundlichen Grüßen,

Dear Carolin,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you faced during your stay, including the uncontrollable heating and the issues with the balcony door and light.Your comments are crucial to us, and we assure you that we will promptly address these issues to ensure a more comfortable experience for our guests in the future.If you would like to provide more details or share additional suggestions, please feel free to do so. We hope to have the opportunity to welcome you again in the future and provide an improved experience.Best regards,Liebe Carolin,Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie während Ihres Aufenthalts mit Problemen konfrontiert waren. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die durch die nicht abstellbare Heizung und die defekte Balkontür und Lichtquelle entstanden sind.Ihre Kommentare sind für uns von großer Bedeutung, und wir versichern Ihnen, dass wir uns umgehend mit diesen Angelegenheiten befassen werden, um sicherzustellen, dass zukünftige Aufenthalte angenehmer sind.Falls Sie weitere Details teilen oder uns weitere Anregungen geben möchten, sind wir jederzeit für Sie da. Wir hoffen, Sie in der Zukunft erneut bei uns begrüßen zu dürfen und Ihnen eine verbesserte Erfahrung zu bieten.Herzliche Grüße,

Dear Wakas,Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you had a positive experience overall.If there are any specific areas where we can improve to make your next stay even better, please do not hesitate to let us know. We value your feedback and strive to provide exceptional service to all our guests.We look forward to welcoming you back on your next visit to Highliner Hotel.Best regards,

Dear Alesha,Thank you for sharing your feedback following your recent stay. We value your input and apologize for any shortcomings you experienced during your time with us.If there are specific aspects of your stay that you would like us to address or if you have any further comments, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

Dear David,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, especially with the check-in process and the condition of your room.We deeply regret that you were not greeted in a welcoming manner upon your arrival and that you experienced delays and cleanliness concerns. Rest assured that we take your feedback seriously and will address these matters with our team to ensure improvements are made.We appreciate your positive comments about the comfort of the bed and the kindness of our overnight staff. Regarding your damage deposit, please allow a few days for the transaction to reflect on your credit card statement.We understand your decision to stay elsewhere next time, but we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Warm regards,

Dear Christian,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your positive rating and are pleased to hear that you had a satisfying experience overall.If there are any areas where we can further improve or if you have specific suggestions for us, please feel free to reach out. Your comments are valuable to us as we strive to enhance our services and amenities for all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,

Dear Leslie,Thank you for taking the time to leave us such a positive review! We're delighted to hear that you had a great stay with us and that you found our accommodations to be clean and spacious.Providing a comfortable and clean environment for our guests is one of our top priorities, so we're thrilled that we were able to meet your expectations in this regard.If you ever find yourself back in the area, we would be honored to host you again for another wonderful stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

Dear Rajith,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that you found everything to be pretty good.We're glad you appreciated our newly renovated bathrooms. Providing modern and comfortable amenities for our guests is always a priority for us.If your travels bring you back to the area, we would love to welcome you again for another pleasant stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,

Dear Jeff,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding your room assignment.We understand that you booked a Standard 1 Queen Bed room with Balcony and Partial Ocean View, and we regret that we were unable to accommodate your original request due to being fully booked in advance for single-bed rooms. Please accept our apologies for any disappointment this may have caused.Your understanding is greatly appreciated, and we want to assure you that we strive to provide the best possible experience for all our guests. We hope that despite this issue, you were able to enjoy your stay with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,

Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate you bringing these matters to our attention.We are sorry to hear about the issues with the city water and the lack of supplies in your room. Your comments about the parking situation and the construction nearby are concerning, and we understand the impact it had on your overall experience.Please be assured that we take your concerns seriously, and we will address these matters promptly. We also want to clarify that the underground parking is indeed for apartment tenants, and we encourage hotel guests to park across the street. We would like to assure you that the safety and security of our guests are our top priorities. We have installed CCTV cameras outside the building to enhance the security of the parking areas. These cameras are actively monitored to ensure the safety of all guests and their vehicles.We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,

Dear Celina,Thank you for sharing your detailed feedback with us. We sincerely apologize for the numerous issues you encountered during your stay. Your experience falls well below our standards, and we are genuinely sorry for any inconvenience caused.We appreciate you highlighting the positive aspects, such as the prompt response to the elevator issue and the ease of check-in. However, we are disappointed to learn about the cleanliness and maintenance issues you faced in your room. Rest assured, we take your concerns seriously, and we have already taken immediate action to address these issues with our housekeeping and maintenance teams.To better understand the specifics and to ensure we make necessary improvements, we would appreciate the opportunity to discuss your stay further. Please contact our management or customer service team at 250-624-9060, so we can address your concerns directly.Once again, we apologize for the shortcomings you experienced. Your feedback is crucial, and we are committed to delivering a much-improved experience should you choose to stay with us again.Best regards,

Dear Nichola,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great and convenient stay, even though there was some construction work outside your assigned room.We appreciate your understanding regarding the inconvenience caused by the ongoing work. Our team is constantly striving to enhance our facilities, and we regret any disruption this may have caused during your visit. Your patience is valued, and we assure you that we are working diligently to complete the improvements as swiftly as possible.It's wonderful to know that, aside from this, everything else met your expectations. If there is anything specific you feel we can do to further improve our services, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another positive experience in the future.Best regards,

Dear Kevin,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you had a generally good experience during your stay.To ensure we continue to meet and exceed your expectations, we would love to learn more about your thoughts on how we can improve and earn that elusive fifth star. Your insights are invaluable, and we are committed to making any necessary adjustments.If you have specific suggestions or areas you believe we can enhance, please feel free to share them with us. Your input is essential to our ongoing efforts to provide the best possible service.We hope to have the pleasure of welcoming you back in the future and providing you with an even more exceptional stay.Best regards,

Thank you so much for your review! We look forward to welcoming you back in the future!

Thank you so much for your review! We look forward to welcoming you back in the future!

Thank you for your kind words! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the future!

Dear Glenda,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay regarding the presence of mice. Your concerns are of the utmost importance to us, and we want to assure you that we are addressing this issue immediately.We have initiated a thorough inspection and pest control measures to ensure that such incidents are prevented in the future. Your feedback helps us improve, and we are committed to providing a comfortable and pleasant environment for all our guests.We would appreciate the opportunity to discuss your experience further and learn more about your stay. Please feel free to reach out to our management or customer service team at 250-624-9060, and we will do our best to address your concerns.Once again, we apologize for any inconvenience caused, and we hope to have the chance to welcome you back and provide you with a much-improved experience.Best regards,

We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the future!

Dear Theodore,Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you found our property great. Providing a wonderful experience for our guests is our top priority.We appreciate your 5-star rating and look forward to welcoming you back on your next visit.Best regards,

Dear Wayne,Thank you for sharing your thoughts with us! We're thrilled to hear that you're happy with your experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and make your experience even better.Best regards,

Dear Dawna,Thank you for taking the time to share your feedback. We appreciate your input, and we're sorry to hear that you had to use a space heater in your room. Our sincere apologies for any inconvenience caused. Please be assured that we will address this matter to ensure a more comfortable stay for you and our future guests.We value your patronage and hope to have the opportunity to welcome you back for an improved experience.Best regards,

Thank you so much for your review! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the future!

Dear Michael,Thank you for the stellar 5-star review! We're thrilled to hear that you found our place nice, and we're excited about the prospect of welcoming you back again. If there's anything specific you enjoyed or any suggestions you have for an even better experience next time, please let us know.Looking forward to your return!Best regards,

Dear Dave,Thank you for sharing your feedback! We're delighted to hear that you found our staff amazing, friendly, and professional. We appreciate your honesty about the external appearance, and we assure you that we continuously work on enhancing all aspects of our guest experience.Your insights are valuable, and we look forward to the opportunity to welcome you back for another positive stay.Best regards,

Dear Serenity,Thank you for the fantastic 5-star rating! We're delighted that you had a wonderful experience with us. If there's anything specific you enjoyed or any suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back for another great stay.Best regards,

Dear Roberta,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another excellent stay.Best regards,

Dear Antoine Jr,Thank you for sharing your feedback, and we apologize for any inconvenience you experienced during your stay. We are sorry to learn that your experience did not meet your expectations. We apologize for the heating issue, unwanted noises, and any other inconvenience you encountered. We take your feedback seriously, and we will promptly address these issues to improve our service.Your feedback is invaluable, and we hope to have the opportunity to make amends and provide you with a much-improved experience on a future visit.Best regards,

Dear James,Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to express our sincere apologies that your experience did not meet your expectations.Your rating of 6 out of 10 suggests that there were aspects of your stay that fell short, and we would like to understand more about your concerns. If you have specific details or suggestions for improvement, please feel free to share them with us. Your feedback is invaluable, and we are committed to addressing any issues to enhance the quality of our services.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Thank you for your feedback, and we look forward to the possibility of hosting you again.Best regards,

Dear James,Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you had during your stay. Your concerns are taken seriously, and we regret any inconvenience caused.We apologize for the noise disturbances and the lack of proper cooling in your room. We understand how crucial a comfortable and quiet environment is for a good night's rest. Rest assured, we are investigating the issues you raised, and we will take steps to address them promptly.Regarding the pricing discrepancy, we apologize for any confusion. We are actively looking into this matter and will ensure that such discrepancies are rectified. We appreciate your understanding and patience as we work to resolve this issue.We regret any inconvenience caused by the lack of parking and security concerns. Your safety and satisfaction are our top priorities, and we will review our procedures to enhance the overall guest experience.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Best regards,

Dear Douglas,We sincerely apologize for the extremely disappointing experience you had during your stay with us. Your feedback is deeply concerning, and we want to assure you that we take these issues very seriously. We understand the importance of providing a clean and comfortable environment, and we failed to meet those standards during your visit.The presence of a mouse in your room and the cleanliness issues you encountered are completely unacceptable, and we are thoroughly investigating this matter to address the root causes and prevent such incidents from happening in the future. We also apologize for the inconvenience caused by the mouse droppings in the upgraded suite on the 10th floor.We appreciate your patience and understanding during this situation. Our goal is to provide a stress-free and enjoyable experience for our guests, and we deeply regret that we fell short in your case.Regarding the reimbursement for the one night, we understand your frustration and will review our policies to ensure a fair resolution to the situation. We appreciate your feedback, and your concerns will be shared with our management team for further review and improvement.Once again, we sincerely apologize for the negative impact on your stay, and we hope to have the opportunity to regain your trust in the future.Best regards,

Dear Shalena,Thank you for the outstanding 5-star review! We're thrilled to hear that you found our property clean, comfortable, and enjoyed our restaurant. Your recommendation means a lot to us. If there's anything more you'd like to share or any specific aspects you appreciated, please feel free to let us know. We look forward to hosting you again in the future.Best regards,

Dear Dave,Thank you for taking the time to leave your feedback. We're delighted to hear that you enjoyed the beautiful view during your stay. If there are any specific aspects you appreciated or if there's anything we can improve upon to make your next visit a 5-star experience, please feel free to share. We look forward to hosting you again in the future.Best regards,

Dear Tanya,Thank you for sharing your feedback with us. We appreciate your honest review and apologize for any shortcomings you experienced during your one-night stay. Your comments are valuable, and we take them seriously as we continually strive to improve our guest experience.We apologize for the oversight regarding the towels and the absence of a fan or air conditioning in your room. We understand how these factors can impact your comfort, especially on the seventh floor. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure a more comfortable experience for our guests in the future.Additionally, we regret any inconvenience caused by the underlying smell in the room. We will investigate this matter and take steps to address and eliminate any odors to provide a more pleasant environment for our guests.We appreciate your understanding as we work to improve, and we hope that you will consider giving us another opportunity to provide you with a more satisfying stay in the future.If you have any further comments or suggestions, please feel free to share them with us.Best regards,

Dear Nicole,Thank you for your wonderful 5-star review! We're thrilled to hear that you were impressed with the renovations done since your last stay. It's our goal to provide a comfortable and updated experience for our guests. If there's anything specific you particularly liked or if there's anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back.Best regards,

Dear Guy,Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment caused by the condition of our building during your stay. Your experience is certainly not reflective of the standards we strive to uphold.We take your comments seriously, and we will promptly address the issues related to the building's disrepair. Our maintenance team will conduct a thorough assessment to identify and rectify any structural or aesthetic concerns.We appreciate your honesty, as it helps us identify areas for improvement. If you have any specific details or suggestions for how we can enhance your experience in the future, please feel free to share them with us.We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Thank you for bringing these matters to our attention.Best regards,

Dear Alan,Thank you for taking the time to share your feedback with us. We appreciate your rating and would love to learn more about your stay to better understand how we can improve.If there are specific aspects that you feel could be enhanced, or if there were any issues you encountered during your visit, please do not hesitate to provide additional details. Your insights are valuable to us, and we are committed to addressing any areas that may need improvement.We hope to have the opportunity to welcome you back and provide you with an even more satisfying experience in the future. If you have any further comments or suggestions, feel free to share them with us.Thank you for choosing us as your accommodation, and we look forward to the possibility of serving you better in the future.Best regards,

Dear Constance,Thank you for sharing your feedback with us. We're sorry to hear that your experience with our beds did not meet your expectations, and we apologize for any discomfort you experienced.We understand the importance of a good night's sleep, and we appreciate your bringing this matter to our attention. Your feedback is valuable, and we will review the mattress comfort levels to see if adjustments can be made to provide a more comfortable sleeping experience for our guests.We appreciate your understanding, and we hope that despite this issue, you had an overall enjoyable stay. If there's anything else you'd like to share or if there's anything specific we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

Dear Helen,Thank you for sharing your feedback with us. We appreciate your honesty regarding your experience with the safety of the area around the hotel. The well-being of our guests is a top priority, and we take your concerns seriously.We regret any inconvenience or discomfort you may have felt during your stay due to safety concerns. We will review the security measures in and around the hotel to ensure a safer environment for our guests.Your feedback is crucial, and we appreciate you bringing this matter to our attention. If you have any further comments or suggestions on how we can improve the safety and security of our premises, please feel free to share them.We value your stay with us and hope to have the opportunity to welcome you back in the future, providing you with a more comfortable and secure experience.Best regards,

Dear Rachelle,Thank you for sharing your feedback with us, and we sincerely apologize for the inconveniences you encountered during your stay. Your experience falls well below our standards, and we are committed to addressing the issues you highlighted.We are sorry to hear about the problems with the door locks, sliding door handle, and the uncomfortable bed. This is certainly not the experience we want for our guests, and we will address these maintenance and comfort issues promptly.Additionally, we apologize for any missing items from your coffee station. We will review our room preparation processes to ensure all amenities are properly stocked for our guests.Your feedback is crucial, and we appreciate your patience and understanding as we work to rectify these issues. If you have any further comments or suggestions or if there's anything specific we can do to make amends, please feel free to share them.We hope to have the opportunity to welcome you back in the future and provide you with an improved and comfortable stay.Best regards,

Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of the cleanliness and comfort of your stay, even though it was nothing special.We understand that you may have had certain expectations, and we value your honest review. If there are specific areas where we can enhance your experience or if you have any suggestions on how we can make your next stay more memorable, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Thank you for choosing to stay with us.Best regards,