4/10 – Schlecht
Mark
Mit der Familie gereist
24. März 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The Hotel is advertised as a spa yet when we arrived on the Saturday there was a wedding in full swing which took over the hotel and grounds making it difficult to avoid guests and children. We were advised that this would be going on till the early hours. Also we were unable to book any treatment or enjoy the facilities as none were available as pre booked or no staff available. There was no where else to go in the hotel for relaxation or entertainment. After 6 hours of feeling hopelessly bored and trying to avoid the noisy wedding guests we gave up and decided to go home. THERE WAS NOTHING ELSE TO DO!!!! Why are potential guests not warned about weddings or facilities pre booked. They could change their weekend then to actually attend the Spa Facilities that Barton Moor
professes to offer. I was very disappointed and upset that no refund partial or otherwise was offered as given the horrible experience we had with no alternatives available Plus if you charge £154 for an “executive room” make sure the view from the window does not overlook the extractor fans and vents of the whole of the kitchen roof and fire escape. Terrible view for the money paid. I will NOT be recommending Barton Moor!!!!!
Mark
Aufenthalt von 1 Nacht im März 2024