Topp Service, aber “Nebenkosten” Recht hoch
Veröffentlicht am 09.05.2023 auf Hotels
Sehr bequeme Betten mit extra Topper und vielen Decken, Kissen zur Auswahl. Sehr sauber und top Service in allen Bereichen.
Nicht so toll: Minibar wurde in Rechnung gestellt, obwohl in unserer Hotelrate inclusive; wurde jedoch nach Reklamation umgehend zurück gebucht. Parkgebühren ca. 35 EUR / 24 Std (draußen und ohne Service), Taxi zum Hotel gehörend 4x so teuer wie “Bolt” o.ä.
Kommentar von Hotelmanagement
11.05.2023 von GM, Hotelmanagement
Dear Michael,Thank you for choosing Corinthia Prague and giving us your feedback. I appreciate all your comments as they help us to improve our guests' satisfaction. I am delighted to read that you had a comfortable stay and enjoyed the hotel cleanliness. I apologize for the misunderstanding with the minibar charges and I am glad it was solved to your satisfaction. With regard to the parking fee, I am sorry to hear that you were not happy with the rate. The price is CZK 650 (approx. EUR 25) per day for the garage or outside parking. I can assure you we do offer rates, which are competitive with other 5* hotels in Prague. Thank you for understanding.I hope to welcome you back on your next visit to Prague.Kind regards,Adrian Attard,General Manager