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Bewertungen von Grand Serenaa Hotel and Resorts

4 out of 5
Grand Serenaa Hotel and Resorts
164/1 Puducherry Tindivanam Koot Rd, Tiruchitrambalam Near Auroville, Tindivanam, Tamil Nadu

Bewertungen

7,6

Gut

4 von insgesamt 14 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
6 von insgesamt 14 Gästebewertungen haben eine Bewertung von 8 - Gut" "
2 von insgesamt 14 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 14 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 14 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

6,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

2,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Raj

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reasonably good

2/10 – Ungenügend

Raj

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's misleading. Says 790 sqft in the description but it's hardly 250. Bathroom is broken and place is dirty
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

RN

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very good one They can fix the smell from the room
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Mathiyazhagan.S am 9. März 2020
Thank you very much for your review .Your feedback is extremely valuable to us as it helps us improve our services. First of all let me thank you for staying with us. However, the experience you described causes us deep concern. It does not represent the quality of service and standard we aim to achieve at our hotel. We assure you that we will sort out the specific issues mentioned by you & will not repeat again. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrence. Please do let me know if I can be of any assistance in the future, so that we can create another perfect stay at the Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! on your next visit.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The worst stay for the money I paid and expected.
Driver was not provided a common bath room for drivers. They were asked to use the security rest rooms. In the rooms there is a persisting stinking smell throughout. In spite of changing the rooms also the stink was everywhere. People planning to visit Auroville only come there and they do not want to raise a complaint about it. Please do not encourage booking in this Hotel to your guests. You will lose your reputation
Aufenthalt von 1 Nacht im März 2018

8/10 – Gut

Mohammed

Gut: Personal & Service
I liked it for its location. perfact for vaccation..But food was terrible.Breakfast not worth money.
Aufenthalt von 2 Nächten im Oktober 2017

8/10 – Gut

Cool, B

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gud
staff is cooperative...amenities n facilities r gud..pool is well maintained.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everythingabout the resort is great. But itis too far from town. That is the biggest drawback.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
good resort close to Pondicherry
Had an issue with the windows to the balcony ..would not close so they changed the room Services good
Antwort von Mathiyazhagan.S am 9. März 2020
Dear sir Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thanks for your feedback on our services.. We sincerely regret for the inconvenience caused to you during your stay... We assure you that we will sort out the specific issues mentioned by you & will not repeat again we will give our best service without compromising as always. Looking forward your visit....

10/10 – Hervorragend

Narashiman

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Antwort von Mathiyazhagan.S am 9. März 2020
Dear Sir, Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry, It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!

8/10 – Gut

Maninder, Hyderabad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel, stay and facilities are good.
Antwort von Mathiyazhagan.S am 9. März 2020
Dear Guest, Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry, It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!

10/10 – Hervorragend

Shine, chennai

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
memorable experience and super place to stay
it was a wonderful stay.enjoyed every moment.one problem was that there was a toll u have to cross each and everytime u go to the main center. Would like to book this hotel again .
Antwort von Mathiyazhagan.S am 9. März 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry, It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Pleasant stay. Good experience. Out of Pondicherry, slightly overpriced. Should have more varieties for food.
Antwort von Mathiyazhagan.S am 9. März 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thank you for the review. Happy that you had a great stay with us. We will give our best service always in future … Looking forward your visit....

6/10 – Okay

donna, sydney australia

Gut: Sauberkeit und Personal & Service
Quiet location away from hustle and bustle
If this is your first stay in India as a westerner you may be disappointed somewhat but as a frequent traveller, this is on the top end fo the price. Beautiful pool and surrounds, basic breakfast but ok, hard bed and pillows but I really enjoyed my stay and would be back. A little out of town but only 8km with easy access to taxis and autos. 3hrs for inr500. There are also awesome eateries in the French district near beach, Le chateau and the promenade if you need a break from the indian spice....a really nice few days away.
Antwort von Mathiyazhagan.S am 9. März 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thank you for the review. Happy that you had a great stay with us. We will give our best service always in future … Looking forward your visit....

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Mathiyazhagan.S am 9. März 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thank you for the review. Happy that you had a great stay with us. We will give our best service always in future … Looking forward your visit....