Außenbereich

Bewertungen von Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa

5 out of 5
Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa
Rapaniana Kolymbari, Platanias, Crete Island

Bewertungen

8,4

Sehr gut

59 von insgesamt 124 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
40 von insgesamt 124 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 124 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 124 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 124 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Rolli, Zürich Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Sporthotel
-täglich eine Auswahl von Fitnessstunden -Allinklusiv zu empfehlen -Mietauto zum Sehenswürdigkeiten zu besuchen Steinstrand sehr sauber Wir können das Hotel nur empfehlen.
Aufenthalt von 8 Nächten im Juli 2018
Antwort von Giannoulis Hotels & Resorts am 3. Aug. 2018
Dear Rolli, Thank you very much for your review and for the recommendation of our resort to other potential guests! We are happy to read that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

6/10 – Okay

Ruth, Zürich

Gut: Sauberkeit und Komfort des Zimmers
Rundreise
extrem teure Preise in der Minibar z.B 1 x Dosenbier EUR 6.00.
Antwort von General Manager am 28. Nov. 2016
Dear Guest, Thank you very much for your feedback and for staying here with us. The prices of our mini bar are regular and there is always a pricelist available in our rooms. We are really sorry to hear that this did not meet your needs. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel wurde über Expedia gebucht, Geld im Vorfeld abgebucht. Hotel war dann aber ohne vorherige Information (keine Benachrichtigung via Handy oder E-Mail) geschlossen. Toller Urlaubsbeginn und danke Expedia! (Achtung Ironie!)

6/10 – Okay

Magnus

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Hotellet var gammeldags! Sto ikke til forventningene. Det var mer et 3 stjernes hotell og ikke et 5 stjerners hotell. Vi kommer ikke tilbake.
Aufenthalt von 7 Nächten im Juni 2022
Antwort von gmcavospada am 5. Sept. 2022
Dear Mr. Magnus good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort . We are so happy we had welcomed you to our premises & you were members of the numerous guests that we are welcoming through the season. If something did not meet your expectations we always are at every guests kind disposal to assist & make sure they will certainly enjoy a marvelous time with us. We do wish you had informed in advance & during your stay... We wish you all the best & we do hope to welcome you again in the near future.Giannoulis Hotels

8/10 – Gut

Mogens

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super skønt ophold
Receptionisten ville alting til vores allerbedste, men det blev rodet og ustruktureret - det skal de vist øve lidt mere på. Herefter fungerede alting perfekt.
Aufenthalt von 5 Nächten im Oktober 2021
Antwort von gmcavospada am 16. Okt. 2021
Dear Mrs/Mr Mogens good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind review. Our wish is to welcome you back & share more beautiful moments together. Giannoulis Hotels

10/10 – Hervorragend

Frances

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Amazing. definitely going to be back and cannot wait!
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von gmcavospada am 14. Okt. 2021
Dear Frances good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind comments. We can not wait to welcome you back as well. Always Yours Giannoulis Hotels

10/10 – Hervorragend

Jørgen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Oktober 2021
Antwort von gmcavospada am 11. Okt. 2021
Dear Mr. Jørgen good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are so happy for your kind review. All our team send you their warmest wishes. Giannoulis Hotels

10/10 – Hervorragend

Hadas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing!!!
Beautiful hotel , we had a wonderdul time!!! The staff was amazing and very helpful. The food was great fresh and tasty. The pool bar is awsone the bartender is a pro and he prepares good drinks. I highly recommend !!!
Aufenthalt von 3 Nächten im September 2021
Antwort von gmcavospada am 28. Sept. 2021
Dear Mr.Hadas good morning from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind review. Our wish is to welcome you back the near future. Giannoulis Hotels

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
super hotel ++
super hotel face a la mer en formule tout compris jolie piscine avec bar et restaurant avec terrasse le manager très sympa les chambre très confortable
Aufenthalt von 2 Nächten im September 2021
Antwort von gmcavospada am 18. Sept. 2021
We are much obliged for your kind comments. Our wish is to welcome you back in the near future again . All Cavo Spada Team send you their warmest wishes. Giannoulis Hotels

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2021
Antwort von gmcavospada am 8. Sept. 2021
Dear Sara good Afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. All Cavo Spada team send you their warmest greetings. We wish to welcome you back soon. Best Regards, Giannoulis Hotels

6/10 – Okay

yakup

Aufenthalt von 2 Nächten im September 2021
Antwort von gmcavospada am 20. Sept. 2021
Mrs. Yakup good morning from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We kindly thank you for your review. We wish to welcome you back to our premises again , in the near future. Giannoulis Hotels

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great service—the staff is super nice, good facilities and very good location. Lots of local restaurants within 10-15 minute walk as well so you can eat off the resort if you wish.
Aufenthalt von 8 Nächten im August 2021
Antwort von gmcavospada am 21. Aug. 2021
We are so happy to receive your kind review. All Cavo Spada Team is so grateful. We wish to welcome you back many times and share more beautiful moments together. Giannoulis Hotels

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Giannoulis Hotels & Resorts am 29. Nov. 2019
Dear Patrick, Thank you very much for your excellent scoring! We are glad to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Gut

Florent, Annecy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Accès payant à la piscine intérieure et interdite aux enfants non spécifié dans la réservation.
Aufenthalt von 6 Nächten im Oktober 2019
Antwort von Giannoulis Hotels & Resorts am 6. Nov. 2019
Dear Florent, Thank you very much for taking the time to rate us and for your feedback. As you mention and according to the policy of our resort, a daily extra fee required for the usage of our indoor pool. Moreover following the European Risk and Safety directions, the entrance for the children must be supervised from their parents. We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The fitness facilities are good. Staff at the reception is helpful and knowledgeable. Service at the restaurant is ok on average: not 5 star service, but would be decent for a 3 star hotel (so not bad either). All rooms seem to have a decent view, so there’s no risk in booking any type of a room.
Aufenthalt von 7 Nächten im August 2019
Antwort von Giannoulis Hotels & Resorts am 21. Aug. 2019
Dear Guest, Thank you very much for taking the time to share your experience of your stay with us! We are happy to read that you had a pleasant stay and that you enjoy our sports facilities so much. The management and the staff of our resort are already informed about your notices in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Hervorragend

Afsaneh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Riktig 5 stjärnig hotell
Underbar hotel med bästa servicen. Rekommenderar varmt
Aufenthalt von 2 Nächten im August 2019
Antwort von Giannoulis Hotels & Resorts am 5. Aug. 2019
Dear Mr. Afsaneh Thank you very much for choosing to spend your summer holidays here with us and for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management

10/10 – Hervorragend

Andre, Oxford

Gut: Sauberkeit und Personal & Service
So friendly and welcoming. Staff were very helpful. Plenty of space to relax. Great sports facilities.
Aufenthalt von 6 Nächten im Juli 2019
Antwort von Giannoulis Hotels & Resorts am 27. Juli 2019
Dear Andre, Thank you much for your compliments and for your excellent scoring!!! We are happy to hear that enjoy our sports facilities during your stay with us! We hope that you will give us the chance to welcoming you again in the near future. Best regards The management

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Virkelig god og varieret mad. Sjældent at opleve et sted hvor personalet (alle) er så servicemindede og hjælpsomme. Virkelig godt sted😊
Aufenthalt von 7 Nächten im Juni 2019
Antwort von Giannoulis Hotels & Resorts am 8. Juli 2019
Dear Guest, Thank you so much for kind words and for the excellent scoring! We are so happy to hear that we manage to provide to you such a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La femme de ménage passe 2x par jour.............................
Aufenthalt von 7 Nächten im Juni 2019
Antwort von Giannoulis Hotels & Resorts am 25. Juni 2019
Dear Guest, Thank you very much for your excellent rate! We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, The management

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Giannoulis Hotels & Resorts am 10. Mai 2019
Dear Guest, Thank you very much for choosing to spend your summer holidays here with us and for taking the time to rate us. It would be very useful for us if you take some time to share your experience of your stay, as the feedback of our guests help us to improve our services. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2019
Antwort von Giannoulis Hotels & Resorts am 6. Mai 2019
Dear Guest, Thank you very much for choosing to spend your summer holydays here with us and for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super betjening, super mad, kold spa som lugtede af plum, stenstrand.
Aufenthalt von 3 Nächten im April 2019
Antwort von Giannoulis Hotels & Resorts am 1. Mai 2019
Dear Guest, Thank you very much for choosing to spend your summer holidays here with us and for taking the time to review us. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Hervorragend

Erika

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im April 2019
Antwort von Giannoulis Hotels & Resorts am 22. Apr. 2019
Dear Mrs. Erika, Thank you very much for your excellent scoring!! We are happy to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future!! Best Regards, The management.

10/10 – Hervorragend

Sharon, UK

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Oktober 2018
Antwort von Giannoulis Hotels & Resorts am 18. Okt. 2018
Dear Mrs. Sharon, Thank you very much for your excellent scoring. We hope that you will give us the chance to welcoming you back again in the near future. Warmest regards, The management

6/10 – Okay

Mam, Canada

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
The weather turned so we didn’t get to take advantage of the beach and pool. Things looked nice but a bit of a sterile vibe about the place. The staff were not so accommodating about dining in the restaurant and we were finally seated and ignored for almost an hour before a waitress acknowledged us. She was friendly and saved the day. The power went out when we tried to check out and the front desk were not helpful or trying to come up with a solution but instead insisted on cash with no apology It just left a sour taste. If you are in to organized scheduling with activities sports and fitness it likely would suit your taste. Rooms were very clean and nice though and beds comfortable.
Aufenthalt von 1 Nacht im September 2018
Antwort von Giannoulis Hotels & Resorts am 3. Okt. 2018
Dear Mam, Thank you very much for taking the time to review us. The feedback of our guests is very important to us in order to upgrade our services to the highest level. Firstly, we would like to apologize about the issue faced during your check out. However our staff members are always doing their best in order to serve all of our guests without delays. Moreover, regarding the delay at our restaurant, we would like to notice that due to the bad weather conditions all of our guests decide to have their meal in the indoor area of our restaurant and it was impossible to avoid some delays. Finally, we would like to thank you for your kind words about the cleanness and our beds. We hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management.

8/10 – Gut

Daria

Overall nice
The staff was very friendly and helpful, our stay was very nice. The only negative comment would be regarding the mop trolleys waking us up each morning. As the corridor floors are covered with tiles, the cleaning ladies were making some noise when wheeling the mop buckets. The place was kept very clean though.
Aufenthalt von 9 Nächten im August 2018
Antwort von Giannoulis Hotels & Resorts am 13. Sept. 2018
Dear Daria, Thank you very much for your review and for choosing to spend your summer holidays here with us! We are happy to read that you had a pleasant stay here with us. Regarding your comment about the noise which comes from trolleys, we would like to inform you that the management and the staff of our resort are already informed about it in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

8/10 – Gut

Francesco

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Un discreto soggiorno
Una buona struttura ma da migliorare il servizio
Aufenthalt von 2 Nächten im August 2018
Antwort von Giannoulis Hotels & Resorts am 17. Aug. 2018
Dear Francesco, Thank you very much for your review and for choosing to spend your summer holidays here with us! We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing, great staff, great everything! We left another crappy hotel after one night and so happy we did!!
Aufenthalt von 4 Nächten im Juli 2018
Antwort von Giannoulis Hotels & Resorts am 13. Juli 2018
Dear Guest, Thank you very much for your excellent scoring and for your kind words!! We hope that you will give us the chance to welcoming you again in the near future! Warmest Regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2018
Antwort von Giannoulis Hotels & Resorts am 11. Dez. 2018
Dear Guest, Thank you so much for your excellent rate and for choosing to spend your summer holidays here with us! We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2017
Antwort von Giannoulis Hotels am 25. Sept. 2017
Dear Guest, Thank you very much for your rate and for choosing to spend your summer vacations here with us. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 – Gut

Helena

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 11 Nächten im August 2017
Antwort von Giannoulis Hotels am 13. Sept. 2017
Dear Helena, Thank you very much for taking the time to rate us and for choosing to spend you summer vacations here with us. We hope that you will give us the chance to welcoming you again in the near future. Best regards The management

8/10 – Gut

Yvonne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2017
Antwort von Giannoulis Hotels am 19. Aug. 2017
Dear Mrs. Yvonne, Thank you very much for taking the time to rate us and for choosing to spend your summer vacations at our Resort. We are looking forward to welcoming you again in the near future. Best regards. The management

8/10 – Gut

Kenny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mkt bra familje hotell, med bra pooler
Vi hade ett familjerum med pool ihop med Grannen. Rummet var mycket fint, men kanske inte topp finish. Lite långt att gå till den stora gemensamma poolen och baren, vilket när man har all- inclusive är en nackdel... Stranden var av klappersten, vilket är skönt om man vill slippa all sand. Bufferestaurangen får toppbetyg, mycket varierande rätter trots en veckas vistelse. Jag rekommenderar Cavo Spada till de som vill ha bra pooler, nära till strand, bra buffé restaurang och bra service. Vill man dessutom röra på sig under vistelsen finns det flera mkt bra aktiviteter som drivs av Apollo.
Aufenthalt von 6 Nächten im Juli 2017
Antwort von Giannoulis Hotels am 28. Juli 2017
Dear Kenny, Thank you very much for taking the time to share your experience of your stay with us. We are glad to hear that you had a pleasant stay and that you enjoy our available facilities and services. It will be our pleasure to seeing you again in the near future. Best regards.

6/10 – Okay

Trine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Okay oplevelse
Middel oplevelse. Lidt slidt stand og meget beskidt pool. Venligt personale. Virkelig dårlig mad, meget fedtholdigt, brunt og ikke varierende
Antwort von General Manager am 28. Nov. 2016
Dear Guest, Thank you very much for your review. We are sorry to learn that our served food did not meet your needs. However most of our guests are totally satisfied from the variety and the quality of our buffet restaurant, since there are plenty of choices for any kind of tastes. Moreover, all of our pools are cleaned daily. If you had any issue regarding the cleanness or the quality of the water during your stay you have to inform our front in order to give us the chance to solve any existing problem. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 28. Nov. 2016
Dear guest, Thank you very much for the excellent scoring and about choosing our resort to spend your summer vacations. We are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 – Gut

Verifizierter Reisender

Bra med "eget" basseng til rommet
Hotellet holder en høy standard, men bærer litt preg av slitasje. Betjeningen er ikke så serviceinnstilt som forventet på et Hotel med 5 stjerner.
Antwort von Giannoulis Hotels & Resorts am 28. Nov. 2016
Dear guest, Thank you very much for your feedback and about choosing to spend your summer vacations here with us. The satisfaction of our guests is the first priority for the management and the staff of our resort. We are really sorry to learn that you take a different experience during your stay. The management and the staff are already informed about all of your notices. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 – Hervorragend

Rasha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
very nice hotel close to the beach
the hotel is amazing and the staff is great, the pool is very nice so about the kids pool, rooms are very clean, i have really enjoyed my staying there and i do recommend this hotel.
Antwort von Giannoulis Hotels & Resorts am 28. Nov. 2016
Dear Rasha, Thank you so much for your lovely review and for all of your compliments. We are glad to learn that you had such a pleasant stay here with us. Finally we would like to thank you for the recommendation of our resort to other travelers and to inform you that we are already looking forward to seeing you again in the near future. Best regards, The management.

6/10 – Okay

David

Verbesserungswürdig: Personal & Service
Cold, unfriendly staff and no customer service
We enjoyed our stay but it had everything to do with being on vacation and nothing to do with service. Customer service simply doesn't seem to be a thing. For a 5 star resort, I'd expect being greeted with a smile and a "how are you" by most, if not everyone. Every request came across like a "favor" which again doesn't make sense considering how much we paid to stay there, staying in their most expensive room. One waitress would even often suck her teeth as she came to clean our table. The managers are nice but really need to train their staff on being courteous. We've stayed at probably hundreds of resorts and always enjoy having the chance to interact with the staff and get to know them. The staff here was cold and unfriendly and it did affect our experience. We did come across a couple of exceptions which was refreshing but really wished people were simply nicer! The rooms were fine, generally clean with a few exceptions and the food at the restaurant was good. It was nice to see they they incorporate Greek food in the menu and would have been nice to hear Greek music too in the halls rather than American music.
Antwort von General Manager am 28. Nov. 2016
Dear Guest, Thank you very much for your review and for your feedback. We are really happy to hear that you generally had a pleasant stay in our resort. However, regarding your notice about our staff members, we would like to inform you that the satisfaction of our guests is the first priority for us and we are sorry to learn that our kindness did not meet your expectations. The management and the staff are already informed about all of your comments and they are looking forward to give them a second chance in the near future. Best regards, The management.

10/10 – Hervorragend

Sigurd

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 8. Sept. 2016
Dear Sigurd, Thank you very much for your excellent rate! We are looking forward to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 – Hervorragend

Sigurd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von General Manager am 28. Nov. 2016
Dear Sigurd, Thank you very much for your excellent rate! We are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 – Gut

Andreas

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 28. Nov. 2016
Dear Andreas, Thank you very much for your rate. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 – Gut

Henning, Oslo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Flott opphold og god mat!
10 dager med fantastisk sol og deilig vær. Tidvis mye vind, men greit i forhold til varmen. Hotellet fremstår generelt bra, men er absolutt ikke 5 stjerner, solid 4 stjerner. Mangler siste del av service for å nå helt opp, samt en del slitte fellesområder, inne og bl.a. ødelagte solstoler og vedlikehold ute. Veldig bra mat, styr unna den "italienske" restauranten, treg service, kjedelig mat og sur betjening.
Antwort von Giannoulis Hotels am 30. Juli 2016
Dear Henning, Thank you very much for your review and for all of your comments. The feedback of our guests is very important to us in order to upgrade our services to the highest level. The management and the staff of our resort are already informed about all of your notices in order to proceed with the necessary moves. We are looking forward to seeing you again in the near future. Best regards, The management.

2/10 – Ungenügend

Mathieu, Paris

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
hôtel non conforme à un 5*
Nous avons séjourné à l'hôtel Cavo Spada du 18 octobre au 31 octobre 2015 et nous avons été déçu par les prestations qui ne correspondent pas du tout à un hôtel 5 étoiles. A notre arrivée, nous avons été installé dans notre chambre avec piscine privée, le premier jour une odeur désagréable se dégageait dans la salle de bain, nous avons prévenu la réception qui a dit qu'elle nous enverrait quelqu'un, le lendemain quelqu'un est passé, après le petit déjeuner la réceptionniste nous a dit que le problème était réglé, en retournant dans la chambre nous sommes étonnés de trouver la porte ouverte et toujours cette odeur nauséabonde (odeur d'égout dans la chambre) nous retournons à la réception pour signaler que la porte de notre chambre était ouverte et la réceptionniste nous demande si nous étions sure de l'avoir fermée alors que c'était le cas, au bout de plusieurs minutes quelqu'un était repassé pour l'odeur mais c'était pareil on a alors demandé à changer de chambre. En changeant de chambre nous n'avons pas eu d'aide pour déménager nos affaires alors que je suis enceinte et que s'est sensé être un 5*. En changeant de chambre nous avions également une odeur d'égout dans la salle de bain mais qui était moins forte, alors on s'est résigné et gardé la chambre. En ce qui concerne le personnel, il n'est pas aimable du tout, le personnel du restaurant n'est pas serviable et aimable. Le dernier jour avant de partir nous avons rendu nos clés et voulu payer nos extras en carte bleue, et

10/10 – Hervorragend

christian, Marseille

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Agréable et de qualité!
Hôtel très agréable, chambre impeccable et petit déjeuner excellent. IL faut cependant avoir un véhicule car l'hôtel est excentré!
Antwort von Giannoulis Hotels am 25. Jan. 2016
Dear christian, Thank you very much for your review and for the excellent rate. It is great to learn that you had a pleasant stay at our resort and we will be very happy to seeing you again in the near future. Best regards The management.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Cava Spada
It was ok. That is all I can say
Antwort von Giannoulis Hotels am 25. Jan. 2016
Dear Guest, Thank you very much for taking time to rate us. It will be very useful if you provide us more information about your experience of your stay in our resort. The opinion of our guests is very important to us in order to upgrade our services to the highest level. We are looking forward to welcoming you again in the near future. Best regards The management.

4/10 – Schlecht

Michael, Edmonton AB

Gut: Personal & Service und Komfort des Zimmers
Downward spiral
The resort itself is quite nice. The rooms are clean and very well maintained it seemed as though the towels where replaced and the beds made right after we finished using them. The majority of the staff where very kind and helpful. The real drawback for us was the "all-inclusive" package, and the quality of the food. We realized very quickly that it wasn't as all inclusive as we where used to in the Caribbean. We got a very limited selection of drinks and couldn't have anything with fresh fruit. This was a major problem since I'm diabetic and can't drink any of the sugary juices. All I had wanted was gin, and soda water with a squeeze of fresh lime which I was told was not possible with our package. Our next experience was of the dinner buffet. It was a decent buffet selection but nothing was really of exceptional quality. Everything tasted processed to some degree and it wasn't overly appetizing. Between the buffet and the drinks we decided to upgrade to the Ultra all inclusive so that I could get my squeeze of lime and so that we could eat at the ala'carte restaurants for lunch and supper. With the ultra our suppers were significantly better however still very underwhelming especially our last night (Sunday) when everything tasted like it was left overs from the night before (I had asked for rare veal, it came out well-done and refrigerator cold). We tried the lunch once and stuck with the buffet after that since the food was basically the same. Overall quite disappointed
Antwort von Giannoulis Hotels & Resorts am 2. Dez. 2015
Dear mbpaul1987, Thank you very much for your preference shown in our Resort and for taking time to share you experience of your stay. Firstly, we would like to thank you for all of your kind words about our available facilities and for our staff. We are really sad to learn that our all inclusive program does not meet your needs since you have specially requires. However, detailed descriptions of all of our available board basis programs are available on our official website in order to avoid any misunderstandings. Taking the advantage, we would like to inform that gluten free menus, lactose free and diabetic menus are available at our resort. Finally, regarding your comments about our served dishes, the management and the staff of our resort are already informed about in order to proceed with all the necessary moves. Thank you very much once again for your feedback, and we are looking forward to seeing you again in the near future. Best regards.

10/10 – Hervorragend

yair

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel was great and eating there was like eating in restaurants everytime. The staff was very nice and the room was comfortable and had a great view. The hotel isn't located in a big city and the buses in cretes aren't very frequent so you should travel by car
Antwort von Giannoulis Hotels am 9. Okt. 2015
Dear yair, Thank you very much for your review and for the excellent rate! We are really happy to read that you had a pleasant stay at our resort and that you enjoy all of our available facilities and services so much during your stay! The management and the staff of our resort wish you all the best and they are looking forward to welcoming you again in the near future. Best regards The management.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice for a quiet break
Great food. Great for a short and quiet stay. Would not recommend for a week or longer as would get boring.
Antwort von Giannoulis Hotels & Resorts am 9. Okt. 2015
Dear Guest, Thank you very much for taking time to review us and for your contribution. We are looking forward to welcoming you again in the near future. Best regards The management.

10/10 – Hervorragend

Elham, Oslo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
excellent hotel for a typical summer holiday
It's an excellent choice for a family holiday. Hotel location is a bit far from Chania center, although you won't need to go to the city, since everything for a fantastic holiday is available in the hotel. We went just once to the Chania center, using regular local buses that pass 3 times an hour. the bus stop is just 500 meter away of the hotel and it takes 40-50 minutes, depending to traffic situation, to reach to the city. Hotel staff are very friendly and supportive. The food is brilliant, you may find variety of Greek and Italian foods in the main restaurant buffet. There is a large swimming pool at the middle of the hotel. some of the rooms are just in front of the pool and some have a smaller pool at the back yard. Ours didn't have direct access to the pool since it was in the second floor. I was happy with the room since it had a nice sea view and it was clean and calm. the rooms are sound proof. Hotel has a private beach just next to the swimming pool and there are a lot of good sunbeds available in both of the beach and pool. in the sunny weather and calm sea, the water is too transparent and you may see the sea floor and even fishes moving around you.
Antwort von Giannoulis Hotels am 9. Okt. 2015
Dear Elham, Thank you very much for taking time to share your experience of your stay at our resort and for all of your kind words. We are glad to re see that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards The management.

8/10 – Gut

Claudio, Bergamo

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bella struttura ma 5 stelle sono un pò troppe.
L'hotel è bello, confortevole e pulito, ma la 5a stella secondo me è in eccesso rispetto agli STD Italiani. Personale gentile quanto basta. Bella e grande la piscina (anche se l'acqua è alta solo 1,10 mt.) e molto confortevole il prato annesso attrezzato con lettini e ombrelloni. Il mare non è frequentabile sia per la spiaggia di grossi ciotoli, sia per l'esposizione ai forti venti da Nord sempre presenti durante l'estate. Avendo scelto la formula B&B posso commentare solo il Breakfast a buffet: Cibo vario e abbondante e ben cucinato, anche se dopo alcuni gg. ci si stufa x' si tratta sempre delle stesse cose.
Antwort von Giannoulis Hotels & Resorts am 9. Okt. 2015
Dear Claudio, Thank you very much for your contribution and for taking time to share your experience of your stay at our resort. We are looking forward to welcoming you again in the near future. Best regards The management.