Renovation needed, small bathroom!
Veröffentlicht am 04.01.2017 auf Hotels
The check in was already taking way too long. At the regular check in time there was only one lady helpig and she was completely stressed out. Once checked in, we got to the rook and found a wet used towel in the bathroom from a previous guest! The bathroom itself is so small and the whole room needs urgent renovation. The view and location od the hotel was great, but that's about it. Breakfast was also a bit disappointing, things were out early and nobody was around to fill up. I dont believe we will come back, we would rather pay a little extra but have a more modern hotel and a bathroom of a decent size
Kommentar von Hotelmanagement
02.02.2017 von General Manager, Hotelmanagement
Thank you very much for taking your time answering our survey.
Your feedback is very important to us and will serve as guidance to improve our service to all our valuable guests.
We hope that you will give us another chance so we can prove to you that we are taking our guest's comments very seriously.
Looking forward to seeing you soon.
Marina Korpar, GM
BW Castillo del Sol