Fitnessbereich

Bewertungen von Sofitel Philadelphia at Rittenhouse Square

4.5 out of 5
Sofitel Philadelphia at Rittenhouse Square
120 S 17th St, Philadelphia, PA

Bewertungen

9,0

Wunderbar

1065 von insgesamt 1576 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
259 von insgesamt 1576 Gästebewertungen haben eine Bewertung von 8 - Gut" "
138 von insgesamt 1576 Gästebewertungen haben eine Bewertung von 6 - Okay" "
63 von insgesamt 1576 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
51 von insgesamt 1576 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gut ausgestattetes Zimmer, jedoch könnte eine Instandsetzung nicht schaden.
Aufenthalt von 1 Nacht im April 2022
Antwort von Angela Bauer - General Manager am 6. Mai 2022
Bonjour Juan, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 – Schlecht

Daniel

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The food at the hotel was terrible. Patrick, the bartender was very attentive and truly care about the customers. Check in was ok. We were overcharged for services. I asked Mera to email us a receipt, I'm still waiting for it. She really does not care about following up on issues. The room was nice. We were able to walk everywhere.
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Trimica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in lady was not friendly or welcoming. Looks like the pictures on the website were old as the actual room was a little more worn. Dusty, odd smell. Valet turned up the heat and adjusted the seats and left it that way. Too much money for what you get. Will not return.
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Jeri

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Who wants to stay at a hotel under construction? Not me. Lines to get on the elevator to the relocated “lobby”. Having to walk down stairs. Stuffy staff. I won’t be going back. If they had indicated they were unconstruction, I would not have stayed there.
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Susan

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Lobby was under construction which was not noted on the website but on an email I received the night before I was traveling there. I would have never spent that kind of money for two nights had I known this. Meeting friends and family and had to meet them in the rain outside because no where to go. Elevators were a nightmare. I'm upset I spent so much money for this hotel. Next time I will do research on my own and book on my own directly.
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Danielle

Gut: Personal & Service
There was a bra in the closet on the top shelf. Please ask your cleaning staff to be more thorough. Everything else seemed clean.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Carole

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hotel under construction. 15 minute waits for elevator. No air in restaurant too hot to dine in. Poor waiter had sweat running down his face had a drink and left. Valet lady and staff wonderful.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Najah

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Great !!
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Emily

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed in one of the suites with a pull out sofa bed. They brought sheets and blankets to make up the bed. The blankets were soooo scratchy and old, just completely gross - I should've insisted on a comforter but it was late. I'm still dealing with a rash on my hands and arms that I picked up from the blankets three weeks later. Furious! AVOID THIS HOTEL! Also, its impossible to manage the temperature in the suites with the doors to the master closed so someone was always too hot or too cold. The valet was a disaster at night with the entire entry area full of parked cars so we had to go to a parking lot a few blocks away. Lastly, the hotel is under major renovation which was not advertised when I booked it so the make shift front desk is in a conference room.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Shanean

Gut: Sauberkeit
Aufenthalt von 2 Nächten im März 2024

2/10 – Ungenügend

antoinette

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Stay away while this property is under a “facelift.” It’s real construction where there hotel has NO LOBBY or reception. The “check in” is a conference room. They are still charging their 5 star rate and apologizing for the construction with a twenty dollar drink voucher. No hot water in my sink and never taken care of. I stayed there to have a “beautiful hotel” experience and was terribly disappointed.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Uchente

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff. Will be even better when renovations complete.
Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

priya

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Renovating downstairs …rooms in poor condition. Old hotel. Needs total renovation.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Teresa, Morgantown

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We traveled in March while they're lobby was under construction, the original room we were assigned was on the 10th floor which we thought would be fine for construction noise since we were up so high, however, the first morning we were there the there was hammering and because we were right off the elevators we could hear all of it through the elevator shaft in our room. We brought this up to the front desk and they were amazing! They were very understanding and immediately worked with us to assign a new room. Mera and Ivan are AMAZING and very helpful! Ivan knows all about Philly and can tell you all the best places to go, his "cheat sheet" was the best! Alex in the restaurant was also helpful, very empathetic to our situation and even brought us free drinks. The new room was as far back in the corner as possible and was absolutely perfect! So quiet we couldn't hear a thing from anywhere. The beds are the best I've ever slept in at a hotel. The room was spacious and the bathroom well appointed. We had an amazing stay and look forward to coming back to see the new lobby all put back together!
Aufenthalt von 4 Nächten im März 2024

6/10 – Okay

David

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hotel is currently under construction with loud daytime noise and relocation of front desk, bar, and restaurant creating a bit of chaos. Rooms are dated with worn mattresses and linens. Hotel has seen better days and not representative of many Sofitels. "Urban Experience" fee will add $30/day to your bill with no significant value added.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024

10/10 – Hervorragend

rasheed

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lobby being renovated… aside from that inconvenience, all was great.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Jasmina, Brooklyn

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

John

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Extreme tipping culture from staff. And we are good tippers who appreciate workers as I am one myself.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Kristen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super comfy bed, spacious and clean room, good water pressure, complimentary (actually good) coffee and pastries in the morning, and friendly, helpful staff. Would definitely stay here again!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Pierre Jotterand am 6. März 2024
Bonjour Kristen,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Michael Scott

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Indira

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location! Walking distance to restaurants. Short ride to UPENN. Room was clean and room service was timely- food was good. Will be staying there again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pierre Jotterand am 6. März 2024
Bonjour Indira,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

natalia

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Pierre Jotterand am 6. März 2024
Bonjour Natalia,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

2/10 – Ungenügend

Joseph, Washington

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Horrible and incompetent valet service. The worst I have ever seen.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pierre Jotterand am 4. März 2024
Bonjour Joseph,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Leslie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is being renovated, so the hotel offered a free bar drink. More importantly, the room - which was the least expensive offered - was very large and comfortable. The neighborhood was lively, with many dining options, record shops, retail locations, and theaters nearby.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pierre Jotterand am 4. März 2024
Bonjour Leslie,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

4/10 – Schlecht

Ricardo, Medford

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hidden fees
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 4. März 2024
Bonjour Ricardo ,Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Eddie

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pierre Jotterand am 4. März 2024
Bonjour Eddie,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

6/10 – Okay

Cornelius

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Property was under construction and inconvenient at times to get around the hotel. There isn’t a parking garage on site and we waited 1 hour for our car today. I realize real estate isn’t plentiful downtown Philly but waiting an hour for my car was unacceptable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Cornelius,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager

8/10 – Gut

Kurtina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Matt

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick walk to many places we needed to get to.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Matt,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Hervorragend

Bejia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Bejia,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

4/10 – Schlecht

Kyle

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
They have a charge on my card which has yet to be released back to me and it’s been over a week. Construction currently happening so couldn’t experience the full hotel but the valet was horrible. Had to wait 45 mins to get my car
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Kyle ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager

2/10 – Ungenügend

Farah, Wilton

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was tired and rundown. The rooms are in a need of an upgrade. It is the worst Sofitel I have ever been to. It is musty and old and feels like I walked into the 1980s. It’s an embarrassment to the group.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Farah ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager

2/10 – Ungenügend

M

Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lobby under construction but otherwise great place to stay in center city Philadelphia. Near theater, restaurants and shopping
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Anthony,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Xindi

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location to reach everywhere in Philly
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pierre Jotterand am 27. Feb. 2024
Bonjour Xindi,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Baudilio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and the suite
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Baudillo ,We very much appreciate your rating regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive feedback. I will share your rating with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

6/10 – Okay

Marc

Mit dem Partner gereist
Gut: Ausstattung
Didn’t know that renovations were happening until a week before. Was told that we would be called when our room was available, but that didn’t happen.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Marc ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Pierre JotterandGeneral Manager

2/10 – Ungenügend

Anton

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Weak service - a staff that knows hotel is on decline and degrading property
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Anton ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Pierre JotterandGeneral Manager

4/10 – Schlecht

Anton

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have been staying at this hotel regularly since 2018 and it just keeps going downhill. I booked 2 rooms for my young family and arrived at 2:30pm to be told neither room was ready. After pushing back with the manager , they told me one room was in fact ready. Clearly a room in our category was already prepared so not sure why they would not give it to us on arrival l, especially given we have been great customers over the years. Other room (our suite) was not ready until 5pm. Rooms are not very clean and degrading fast, despite recent (cheap) renovation). Breakfast was included in our rate was appalling. Everyone on buffet empty and not refilled despite me asking several times. A couple of hairs on fruit plate. Will not be staying here again m, which is a shame as well located and has been a good central hotel for many years
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Anton,Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our property in order to prevent any future occurrence.As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. We welcome you to this April! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Doreen

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Doreen ,We very much appreciate your rating regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive feedback. I will share your rating with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Adrienne

Geschäftlich gereist
Gut: Ausstattung
The place was clean and staff friendly and professional.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Adrienne ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

4/10 – Schlecht

Ashley

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 21. Feb. 2024
Bonjour Ashley ,Thank you for taking the time to share your comments concerning your stay at the Sofitel Philadelphia at Rittenhouse Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Beds were super comfy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 19. Feb. 2024
Bonjour Robert ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Angelica, Towson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The lobby is currently under construction but the staff could not be more friendly. Room is excellent.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 19. Feb. 2024
Bonjour Angelica ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 – Hervorragend

Natalie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Oden ar the front desk took care od us quicjky. Nice citynvirwm nice rooms. Service as expected at a Sofitel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pierre Jotterand am 19. Feb. 2024
Bonjour Natalie,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

8/10 – Gut

Ann, Oak Park

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the Sofitel! It is convenient and the staff is so attentive. They are just finishing up a renovation, which made some challenges, with the desk on 2nd floor, etc. I usually use stairs a lot, but did not with this going on. However, the staff went above and beyond to keep the excellent Sofitel spirit and I appreciated that. Looking forward to a future stay!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pierre Jotterand am 19. Feb. 2024
Bonjour Ann ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

6/10 – Okay

Theresa

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
In need of an update
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Pierre Jotterand am 19. Feb. 2024
Bonjour Theresa ,Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you when the renovations are completed April 2024We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pierre JotterandGeneral Manager