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Bewertungen von Shap Wells Hotel

3 out of 5
Shap Wells Hotel
Shap, Cumbria, Penrith, England

Bewertungen

8,2

Sehr gut

138 von insgesamt 394 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
161 von insgesamt 394 Gästebewertungen haben eine Bewertung von 8 - Gut" "
72 von insgesamt 394 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 394 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 394 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nicht nochmal
Altmodische Ausstattung, kleines Zimmer, dreckig teilweise (Haare)

8/10 – Gut

Brian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Relaxing weekend excellent service and food
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Fiona

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly knowledgeable staff, lovely bedrooms, food was excellent. Actually quite qiet and the woodland was lovely. Red squirrels were a treat.
Aufenthalt von 4 Nächten im September 2023

8/10 – Gut

Gary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not a modern "cookie cutter" hotel, it had squeaky floorboards, very comfortable beds and great staff
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

MAURICE

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Trevor

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Wiktor

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
After brilliant 1st vusit disappointing 2nd visit
Having previously stayed whilst on a coach trip and really enjoyed excellent food etc we fully expected the same on this occasion, however were disappointed on arrival during a very cold November afternoon to note that there was no heating on in the hotel making for a very cold entry in the foyer and more importantly in our bedroom. It eventually came on around 4.00 - 4.30 pm. We went downstairs to enjoy a G&T before evening dinner and the gentleman in charge greeted us saying that he had lit a log fire in the foyer lounge which was the only place to sit as the bar lounge and large dining room were not open due to there being few people staying and no coach parties. I immediately noticed that my glass had lipstick marks round the rim so asked for it to be changed. He then returned with my drink. We chose a table in the dining room for our evening meal next to a radiator having felt chilled however both at that time and at breakfast the following morning the radiator was cold and no heating apparent. My meal (vegetarian curry with mango chutney) was missing the mango chutney and my husband’s meal (steak & ale pie with carrots and green beans) was not up to a good standard. The carrots were extremely hard to cut but also of a rubbery consistency and the kidney beans soggy. The pastry too was hard. The area is lovely but the hotel looked ‘tired’ & our bathroom sink had a large crack in the basin. At break’fst 1 serving spoon for 2 types fruit, 1 of muesli &1 yoghurt!
Lovely area around the hotel for seeing wild life
Enjoying heat from fire after cold welcome
Wonderful red squirrels to watch and enjoy
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Lorraine

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Out of the way location and local wildlife
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
M6 stopover
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Alan

Gut: Personal & Service
Out in the sticks very dog friendly down to earth stopover. Excellent red squirrel sanctuary right next door
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Julie

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a nice break from long journey and relaxing looking for red squirrels
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Verifizierter Reisender

A lovely hotel
The hotel is in the middle of nowhere, but look around the hotel, there are a small forest for a good walk. In the forest there are some red squirrels playing and running on the ground, you can feed them with nuts, they are very cute. We stayed in here for one night, feeling very peaceful and tranquil.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Julie

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Ausstattung
Nice to sleep away from motorway and always a treat seeing the red squirrels
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Christopher

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
room 135. Was damp. Lots of dust. Was function on in hall right above our room. Very loud music until early hours. No sleep at all
Aufenthalt von 1 Nacht im September 2023

6/10 – Okay

Yasar

Mit der Familie gereist
Aufenthalt von 2 Nächten im August 2023

6/10 – Okay

Anne

Gut: Sauberkeit und Komfort des Zimmers
A bit odd.......
A mix-up over the bill meant that I was initially overcharged by more than £200. It was sorted very quickly, but it took the shine off our stay. Dinner was OK, but they don't serve alcohol to the table. You have to go through to the bar and fetch it yourself. Then when it came to coffee we went through to the bar, but they had to fetch it from the restaurant. Everyone was friendly and helpful, but somehow it all came across as slapdash. On the positive side, it's a lovely setting, quiet, and comfortable.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Patrick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A hidden gem. Great value.
I travelled to Scotland from Luton for a four day trip. I chose Shap Wells as a convenient stopover on my return journey from Wick. It was dark when I finally arrived and the approach is a single track road over cattle grids and moorland. I really felt a little apprehensive but my goodness what a revelation. A historic hotel almost 200 years old with wonderful surroundings. If you are ever this way I urge you to visit and experience it for yourself. Unfortunately I can't add photos for some reason but the furnishings the decor and the staff are amazing. And a delicious cooked breakfast that wanted for nothing. What value! By booking with Hotels.com I got £50 off the rack rate.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Barry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The house and interior decor is beautiful. A really nice place to stay. Staff were efficient, friendly and helpful. Grounds were beautiful. The room , a standard twin , was small but fully functional. Only stayed for breakfast which was good. A varied choice and a lovely dining room.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Allan

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The hotel staff couldn’t do enough for you. The meals were very good. Room was huge. Red Sqirrels were running about the place 5 mins from hotel. Peaceful and quiet.
Aufenthalt von 4 Nächten im August 2023

10/10 – Hervorragend

Allan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent Staff
Excellent Friendly Helpful Staff, Tasty meals. Lovely large room, Very peaceful & Relaxing.Red Squirrels only 5 mins away. can’t fault the place at all.
Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

janice

Verbesserungswürdig: Personal & Service
The female receptionist that welcomed us was very unfriendly and had a miserable face first impressions count and this wasn’t good ! Every time we saw her she was the same has put us off staying there we very nearly left before we had finished checking in , only for the fact it was late we were tired and my partner has COPD The rest of the staff we encountered were friendly and helpful
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Frank

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Character and charm and good food- all very pleasant, will go again. Two satisfied customers
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Thomas

Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Joanne

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

MRS M A

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Frank

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel in excellent location
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room I had was very small, the bathroom especially, you couldn’t fully open the door to get in! Otherwise service and breakfast was great.
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Yat Lun

Aufenthalt von 1 Nacht im Juni 2023

8/10 – Gut

Veronica

Aufenthalt von 4 Nächten im Juni 2023

4/10 – Schlecht

David

Verbesserungswürdig: Komfort des Zimmers
Why was the heating on full blast on hottest night. Why was the heating on the hottest night bedrooms we have been told they’re trying to get so hot water to the rooms which I’d had the day. They said keep the heating on to get the hot water up but it’s stifling in there. Couldn’t bear it almost went and slept on down stairs sofa with what a sheet very poor what an absolute joke. Think staff could have done more in this situation.
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Trudi D

Aufenthalt von 1 Nacht im Juni 2023

8/10 – Gut

Stuart

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unexpectedly huge period property with helpful friendly staff. Has a gym and games room with full sized snooker table, pool table and table tennis. Room was rather warm, could have done with a fan or aircon.
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Étape
Hotel propre avec charme intérieur. Calme, parking aisé.
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hidden Gem
Excellent location, friendly staff, red squirrels, good food, nice old world Hotel with modern facility’s. First class.
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Jacqueline

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great Stay
Really lovely place to stay, comfortable and quiet and lovely breakfast. Was great to be able to take my dog with us, the only negative would be that for breakfast we were separated due to having the dog but still had to walk backwards and forwards to the buffet area carrying our food through Reception which was awkward, a smaller buffet could perhaps be provided in dog area?
Aufenthalt von 2 Nächten im Mai 2023

8/10 – Gut

Dorothy

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Gordon

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel in a lovely setting. Public rooms very good. Fair to say that rooms in need of a re--furb. Staff friendly. Great to see the red squirrels.
Aufenthalt von 1 Nacht im April 2023

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved where the hotel was located, beautiful grounds.
Aufenthalt von 3 Nächten im März 2023

8/10 – Gut

Gary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location down a beaten road between the A6 and M6. Very friendly welcome at reception and in the bar. Faded-grandeur in the reception which became a relaxing evening lounge with plenty of choice from the bar. Room was compact but very warm and with strong over-he-bath shower.I don't know why my room was called 'garden view' when all I saw was a concrete backyard quadrangle. Breakfast was excellent: lots of hot options and some cereals & fruit to set you up for the day.It was good value when included in the room rate, or even at £12.50. Dinner was more expensive with 4 options from a set menu. And while well presented and tasty it was a little on the small side after a day's walking or riding, so we ate before returning to the hotel on the second night.
Aufenthalt von 2 Nächten im April 2023

6/10 – Okay

Andrew

Mit der Familie gereist
Gut: Personal & Service
The driveway could do with an upgrade. Perhaps either light up the sign on the A66 or make it reflective as in the dark and mist it is easy to drive past without seeing it, as I did, twice!
Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel 20 mins from Penrith/kendal
Quite a traditional old Cumbrian/Scottish Highlands type of hotel. It's convenient to the M6 but in the middle of nowhere. Ideal base for walkers or to explore the lakes. All the staff were friendly and really helpful. Our room was a decent size with a huge double bed and and a single. It was clean and nicely decorated. The bathroom and shower were also great. Breakfast was cooked to order and all tasted great, there was also a small we selection of cereals. There was free WiFi which was good enough to watch movies or play games on your tablet. Which was just as well as the TT v only had a couple of channels. We only stayed 1 night so easy an issue for us.
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Raymond

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice secluded location and friendly staff
Aufenthalt von 3 Nächten im Februar 2023