Es tut uns sehr leid, dass es zu diesem Missverständnis gekommen ist.Sie haben eine Reservierung für 4 Personen vorgenommen und sind als fünfköpfige Gruppe angereist. Bei Ihrer Ankunft haben wir Sie darüber informiert, dass wir leider keine Dreibettzimmer haben und aus Sicherheitsgründen nicht mehr als 2 Personen in einem Zimmer unterbringen können. Wir haben Ihnen ein zusätzliches Zimmer für zwei Nächte angeboten, das Sie angenommen und für die erste Nacht bezahlt haben. Sie sagten uns, dass Sie leider nicht genug Bargeld dabei hätten, um die zweite Nacht zu bezahlen, und dass Sie uns am nächsten Tag bezahlen würden. Wir haben Ihnen dies gerne gestattet. Als Sie am nächsten Tag den Schlüssel zu einem der Zimmer an der Rezeption hinterließen und sagten, wir könnten es wieder vermieten, erinnerte Sie unser Kollege daran, dass Sie nicht mit drei Personen in einem Zimmer schlafen können und dass es leider schon zu spät für uns sei, das Zimmer zu reinigen und wieder zu vermieten. Am nächsten Tag weigerten Sie sich, für das zusätzliche Zimmer für die letzte Nacht zu bezahlen, mit der Begründung, dass Sie es nicht genutzt hätten und wir es hätten weitervermieten können. Wie eben beschrieben, haben wir dies so nicht verstanden und für eine Neuvermietung des Zimmers war es zudem leider schon zu spät. Es tut uns sehr leid, dass es Ihnen nicht gefallen hat, dass Sie nicht zu dritt in einem Zimmer übernachten konnten. Solche Situationen sind auch für uns nicht angenehm und wir entschuldigen uns aufrichtig dafür! Wir haben jedoch eine Verantwortung gegenüber unseren Gästen und Ihrer Sicherheit, die leider an erster Stelle steht. Es tut uns auch sehr leid, dass Sie das Gefühl hatten, wir seien nicht verständnisvoll genug mit dieser Situation umgegangen. Es ist nie unsere Absicht, mit unseren Gästen patzig zu sein! Wir sind sicher, dass es auf beiden Seiten zu Missverständnissen gekommen ist. Wir entschuldigen uns noch einmal dafür!

Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Nachricht zu schicken! Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Es ist wahr, dass unsere Hotelzimmer, wie die meisten Hotelzimmer im Zentrum von Paris, nicht die größten sind. Es freut uns daher zu hören, dass Sie trotzdem alles hatten, was Sie brauchten, und dass Sie eine gute Zeit hatten. Wir freuen uns auf Ihren nächsten Besuch in unserem Hotel. Ein herzliches Hallo vom Team des Hôtel Malar

Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu schreiben. Wir freuen uns sehr, dass Ihnen die Lage unseres Hotels gefallen hat. Wir möchten uns aufrichtig dafür entschuldigen, dass die Heizung nicht funktioniert hat. Wir haben jetzt Klimaanlagen, die auch als Heizungen fungieren, und hoffen, das Problem gelöst zu haben. Wir danken Ihnen, dass Sie uns auf das Problem des Lärmpegels aufmerksam gemacht haben. Wir werden unser Bestes tun, um auch dieses Problem vor Ihrem nächsten Aufenthalt zu lösen. Mit freundlichen Grüßen, das Team von Malar

Bonsoir, Merci beaucoup pour cette note, au plaisir de vous revoir. Cordialement, La réception

Dear, Thank you for your time and your comment. We hope you enjoyed your stay with us. Have a great day! Kind regards, The front desk

Bonjour, Nous vous remercions pour votre temps et votre avis concernant votre séjour dans notre hôtel. Nous espérons vous revoir parmi nous. Cordialement, La réception

Dear, Thank you for your feedback. We hope that you enjoyed your stay with us. Have a great day! The front desk.

Thank you very much for taking the time to send us this great review! We are very happy to hear that you enjoyed your stay at our hotel with its central location and especially that you were satisfied with our service. There really is no better feeling for us! We are already looking forward to your next visit.A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this kind review!We are very happy to hear that you enjoyed your stay at our hotel and especially that you were satisfied with our service. There really is no better feeling for us! It was a pleasure to have you stay with us! ) We are already looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this nice comment.It is true that our hotel is located in an old, traditional Parisian building where everything is comparatively small and where it is unfortunately not possible for us to install an elevator. Although this is mentioned on all our websites, it is often overlooked. We therefore thank you for pointing this out to other guests! We apologize for the inconvenience caused by the lack of an elevator and the small size of the building! We are pleased that we were able to help you carry your luggage up and that these inconveniences did not dampen your overall experience. We look forward to your next visit and to making your experience even better in the future! A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this nice rating. We are very happy to hear that you enjoyed your stay at our hotel. We are looking forward to your next visit and to making your experience even better in the future! A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this nice rating. We are very happy to hear that you enjoyed your stay at our hotel. We are looking forward to your next visit and to making your experience even better in the future! A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this great review. We are very happy to hear that you enjoyed your stay at our hotel. We are looking forward to your next visit and to making your experience even better next time! A big hello from the entire team of Hôtel Malar

We are really sorry to hear that your stay did not meet your expectations! This is of course the opposite of what we would have wished for. It is true that our hotel is located in an old, traditional Parisian building where everything is relatively small and where it is unfortunately not possible for us to install a lift. Even though this is mentioned on all our websites, it is often overlooked. We therefore thank you for making these important points more visible to other guests and apologise for any inconvenience this may have caused! Our reception is open 24 hours, so we have the possibility to ask you to leave your key at the reception, which we only do for security reasons. This way you do not run the risk of losing them. We hope you still brought home many wonderful memories of your trip to Paris.

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central yet quiet location! We are looking forward to your next visit and to making your experience even better in the future! A big hello from the entire team of Hôtel Malar

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central yet quiet location and especially that you were so happy with the cleanliness! Our housekeeping team really puts a lot of love into their work and messages like yours are a great source motivation! Thanks again! We are looking forward to your next visit and to making your experience even better in the future! A big hello from the entire team of Hôtel Malar

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were happy with our service. There truly is no better feeling for us! Thanks again. We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you for taking the time to send us this great review. We are glad to hear that you enjoyed your stay in our hotel despite the stairs. It is true that our hotel is located in an old, traditional Parisian building where it is unfortunately not possible for us to install a lift. Although this is mentioned on all our websites, it is often overlooked. We therefore thank you for pointing this out to other guests and apologise for any inconvenience this may have caused. We look forward to your next visit and will make sure you get a room on the ground floor. ) A big hello from the whole team of Hôtel Malar

Thank you very much for taking the time to send us this review. We are pleased to hear that you enjoyed your stay at our hotel with its central location and that you were satisfied with our service. There really is no better feeling for us! We are all the more sorry that there was a misunderstanding/miscommunication regarding the price of breakfast. 7 is indeed the price for children. Normally every member of staff knows this, we don't understand how this misunderstanding could have happened. We have spoken to all team members about this to ensure that this does not happen again. We are also very sorry that the cab charged you for the reservation. In fact, we have never heard this before and are sure that this is not common practice. We sincerely apologize again! We hope to be able to welcome you back to our hotel and to serve you better next time. Kind regards from the whole team

Thank you for taking the time to send us this great review! We are glad to hear that you enjoyed your stay in our hotel with its central location! It is true that our hotel is located in an old, traditional Parisian building where everything is comparatively small. We thank you for bringing this important point to the attention of other guests and apologize for any inconvenience this may have caused. We look forward to your next visit. A big hello from the whole team of the Hôtel Malar

Thank you for taking the time to send us this great review! We are glad to hear that you enjoyed your stay in our hotel with its central location! We look forward to your next visit. A big hello from the whole team of the Hôtel Malar

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were happy with our service. There truly is no better feeling for us! Our housekeeping team was also very pleased that you mentioned the cleanliness of the hotel so positively. They really put their heart and soul into their work and messages like yours are a great motivation. Thanks again! We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its centra location and especially that you were satisfied with our service. There truly is no better feeling for us! We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this review. We are very pleased to hear that you enjoyed your stay at our hotel with its central location and above all that you were satisfied with our service. For us, there really is no better feeling. It is true that our hotel is located in an old, traditional Parisian building where everything is relatively small and where even insulated rooms still let some noise through. We are glad that this was not a problem for you and that you pointed this out to other guests. We are already looking forward to your next visit. A big hello from the whole team of Hôtel Malar

Thank you very much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were satisfied with our service.There really is no better feeling for us!Our housekeeping team was also very pleased that you mentioned the cleanliness of the hotel so positively. They really put their heart and soul into their work and messages like yours are a great motivation. Thanks again. )The Eiffel Tower is already waiting for your return and so are we. A big hello from the whole team of Hôtel Malar

Thank you very much for taking the time to send us this great rating. We are very happy to hear that you enjoyed your stay at our hotel. We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you so much for taking the time to send us this great rating! We are delighted to hear that you enjoyed your stay at our hotel. That are great news!We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar )

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were happy with our service. There truly is no better feeling for us! We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar )

Thank you for taking the time to send us this great review! We are glad to hear that you enjoyed your stay in our hotel with its central location! It is true that our hotel is located in an old, traditional Parisian building where everything is comparatively small and where it is unfortunately not possible for us to install an elevator. Although this is mentioned on all our websites, it is often overlooked. We therefore thank you for bringing this important point to the attention of other guests. We apologize for any inconvenience this may have caused. We look forward to your next visit. A big hello from the whole team of Hôtel Malar

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel and especially that you were happy with our service. There truly is no better feeling for us! We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar and a special greeting from Janis )

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel.We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you so much for taking the time to send us this great rating. We are delighted to hear that you enjoyed your stay at our hotel. We are already looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location, that you found your room cosy and especially that you ere happy with our service. There truly is no better feeling for us! The Eiffel Tower is already waiting for your return and so are we. A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were satisfied with our service. For us, there really is no better feeling! The Eiffel Tower is already waiting for your return and so are we. A big hello from the whole team of Hôtel Malar

Thank you so much for taking the time to send us this excellent review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were happy with our service. There truly is no better feeling for us! What a pleasure! - Also that you like our decoration ) We are already looking forward to your next visit, A big hello from the whole team of Hôtel Malar

Thank you so much for taking the time to send us this excellent review! We are delighted to hear that you enjoyed your stay at our hotel. What a pleasure!We are already looking forward to your next visit, A big hello from the whole team of Hôtel Malar

Thank you for taking the time to send us this message! We are glad to hear that you were satisfied with our service. There really is no better feeling for us! We are all the more sorry that you were otherwise not satisfied with your stay. It is true that our hotel is located in a traditional Parisian building where everything is comparatively small. Thank you for pointing this out to other guests.We provide shampoo and shower gel in the bathrooms and all other toiletries are available at reception. Next time, please do not hesitate to contact us! We are always happy to help. We are sorry to hear that you think our pictures are misleading. We have just had the opposite comment from other guests. All the pictures we show on our website are accurate depictions of the hotel. We are not trying to mislead you! We are sincerely sorry that you felt that way. We hope you still brought home many wonderful memories of your trip to Paris and that you can give us another chance! Kind regards from the entire team

Thank you very much for taking the time to send us this great review! We are very glad to hear that you enjoyed your stay at our hotel with its central location!It is true that our hotel is located in a traditional Parisian building where everything is comparatively small and where it is not possible to install a lift. Thank you for pointing this out to other guests. We are glad to hear that you feel our pictures reflect this correctly. That's great to hear! ) The Eiffel Tower is already waiting for your return and so are we ) A big hello from the entire team of Hôtel Malar

We are really sorry to hear that you felt the hotel did not look like the pictures. However, our maintenance and housekeeping team as well as our receptionist of the day confirmed that the mirror was not broken before we gave you the room. We also could not find a hole in the bed or stains on the curtains when we checked the room after reading your review. However, we did find a broken cup, which was not broken before. Breaking things can always happen, next time don't hesitate to let us know at reception! None of our team members can remember you coming to complain about the room. We would have done our best to change the room for you and make your stay as pleasant as possible. We do deeply apologize if there was a misunderstanding here!

Thank you for taking the time to leave us this review. We are really sorry to hear that your stay did not meet your expectations. This is of course the opposite of what we would have wished for. Our aim is to constantly improve the quality of our services. Therefore, please do not hesitate to share your comments with us as well, so that we can improve until your next visit. We hope that you will give us another chance.

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location! The Eiffel Tower is already waiting for your return and so are we. )A big hello from the entire team of Hôtel Malar

Thank you for choosing our hotel and for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel with its central location. We are already looking forward to your next visit. A big hello from the whole team of the Hôtel Malar

Thank you so much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel. There truly is no better feeling for us! We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this review. What a pleasure to learn that you enjoyed your stay at our hotel! We are looking forward to your next visit. A big hello from the entire team of Hôtel Malar

Thank you very much for taking the time to send us this review. We are pleased to hear that you enjoyed your stay at our hotel despite the small shower and the lack of an elevator. Although we point out on all our websites that we do not have an elevator, this is often overlooked. We therefore thank you for making this important point more visible to other guests. We apologize for any inconvenience the small showers and lack of an elevator may have caused. We look forward to your next visit. A big hello from the whole team

Thank you so much for taking the time to send us this lovely review! We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were happy with our service. For us, there really is no better feeling! Next time, don't hesitate to also let us know at reception if you feel it is too cold in your room. We can change the temperature if necessary. It is true that our hotel does not have an elevator. Although this is mentioned on all our websites, it is often overlooked. We therefore thank you for making this important point visible to other guests. It was a pleasure to have you with us and we look forward to your next visit. A big hello from the whole team of the Hôtel Malar

Thank you very much for taking the time to send us this great review! We are delighted to hear that you enjoyed your stay at our hotel. We are looking forward to your next visit.A big hello and a happy new year from the whole team of Hôtel Malar

Thank you very much for taking the time to send us this review.We are delighted to hear that you enjoyed your stay at our hotel with its central location and especially that you were satisfied with our service. There really is no better feeling for us! It is true that our hotel is located in an old, traditional Parisian building where everything is relatively small and where it is not possible for us to install an elevator. Thank you for bringing this to the attention of other guests and we apologise for any inconvenience this may have caused you! The Eiffel Tower is already waiting for your return and so are we! )A big hello and a happy new year from the whole team