First, the staff working in the hotel is very, very nice & friendly- no doubt about that. But... You do not get what you see & what is advertised on the booking sites. For the "Superior Room" (which has nothing to do with the pictures at all) do not expect a view over the city (it's not guaranteed) a mini bar (that's a bottle of water), the possibility to boil water for a cup of coffee or tea. Furthermore the hotel has a humidity problem and you can smell it (like in many old buildings). Thanks to the beautiful Lady who cleaned my room perfectly, so that I could feel at least a little bit comfortable. So what was worth almost 300€ per night? The place where the hotel is located - that's it.
Kommentar von Hotelmanagement
24.10.2023 von JBlah, Hotelmanagement
Dear Dragana,Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff, and we're pleased to hear that you found our team welcoming.We are truly sorry to hear about your experience regarding the room not meeting your expectations. We take your comments seriously and will look into the discrepancies between the room descriptions and the actual experience to ensure a more accurate representation on booking sites. We apologize for any inconvenience this may have caused.As for the view, mini bar, and other amenities, we will work on making it clearer what is included with each room type to avoid any future disappointments. We also appreciate your understanding regarding the historical building's characteristics.We're glad that the cleanliness of your room met your expectations, and we'll pass on your compliments to the dedicated team member.Once again, thank you for sharing your thoughts. We hope that you enjoyed the hotel's prime location in the city.Sincerely,Jacem BlahDeputy Manager